Douwe Egberts Avaliações 

Used to buy this all the time. Same experience as others. Brown residue around the cup and sludge at the bottom. Changed the recipe and Kenco coffee which is owned by the same company (JDE PEETS) coincidentally has changed as well at the same time the jar went down to 190g from 200g.
Tastes and smells awful. Shame on you putting profit before quality. Another long term customer lost.

De cappuccino van Douwe Egberts zijn echt slecht, de melkcups hebben een zure geur en smaak, echt niet lekker, dan koop je al eens een bekend merk en trekt het op niets. De cups van Aldi en Lidl zijn zelfs een pak lekkerder. Ik koop deze nooit meer bah 🤢

Another instant coffee product that has changed. Awful taste, bits floating on the top and an awful sediment at the bottom of the cup. Getting ripped off again cheaper to produce weaker coffee and more expensive . Just stopped buying it

Long standing customer of both Gold and Intense coffee, last few months absolutely shocking product, weak, tasteless and powdery to be honest undrinkable. Sorry I'm off to search for another product. Unfortunately your instant coffee was for us the best on the market, now its akin to budget supermarket coffee from the 60s. I suspect you will be loosing a lot of customers.

Kocht DE Dolce Gusto cappuccino pads. Ik vond deze helemaal niet lekker. Melkpoeder heeft sterk de smaak van gesteriliseerde melk en heeft niet de zachte smaak van melk zoals de originele pads of zelf die van het AH huismerk. Spijtg wan de koffie van DE was steeds mijn favoriet koffiemerk. De pads laat ik links liggen.

Douwe Egberts ijskoffie, sinds de overname door Amerika niet alleen een ander uiterlijk (wat niet erg is) maar helaas ook weer een andere smaak ... niet lekker meer, waterig en veel minder smaak.

The response shown below to my complaint suggests that some people like the change. My wife and I don't agree. We will have to buy our coffee from another company now.

Thank you for your feedback – we appreciate how strongly everyone can feel about their coffee, and we want to deliver the best possible coffee experience.

Our coffee specialists regularly review and refine our recipes to ensure every blend offers the quality and great taste you expect – we’ve recently changed our recipe by adding 10% ultra-finely ground roasted coffee. These blends were tested in consumer research with some of our regular Kenco coffee drinkers, showing that the updated blends remain at the same high standard. The change does mean there is a slight difference in taste along with some fine coffee particles that may be visible in your cup. As coffee grind is insoluble, such residue is to be expected and very normal for this product.

We really value your feedback and will make sure it’s shared with the relevant teams for future development.

I opened a brand new jarbought from ASDA and it had white furry mould on the coffee grounds. At the price I am disgusted.

Used to be absolutely lovely coffee, however I recently purchased a jar and it is absolutely disgusting. It leaves sediment in your cut and the taste is atrocious; I have tried about four cups out of my 190g jar. I have contacted the customer service department through their website and had no response whatsoever. I would recommend purchasing a different brand; me personally I will never buy it again. I might of well thrown my money in a bin... also avoid kenco as they manufacture that coffee too.

Douwe Egberts
Pure Gold medium rost from Tesco is waist of money . It tastes watery, no flavour, no aroma💩💩💩

Cada vez sabe peor este café (en España comercializado como marcas Saimaza y Marcilla). Prefiero pagar un poco mas y utizar otra marca que sepa mejor.

I always purchase Douwe Egberts (DE) coffee and have never had an issue. However, a recent jar that I bought smells awful, tastes even worse and leaves some form of sediment at the bottom of the cup. I advised DE of this and they ask me for pictures of the product, along with the bar code and date/location of the purchase. The response I got was that the batches checked for the delivery that went to that specific B&M store (as if I'm expected to believe that) was quality checked and no issues were found - no offer of a replacement or apology. Absolutely appalling service!

Just bought a L'or barista machine which I'm happy with. However, trying to redeem my 20 lb voucher has resulted in me me being charged a full amount and this is at the second attempt at trying to redeem the voucher. It failed. The first time told me that my voucher wasn't valid. Then I got a follow-up email with essentially the same code and found that there was no box to put the code into. So when I entered the payment details it just took the money out and I thought the discount code box would appear on the next page. I think these websites are designed in such a way as to extract money deliberately by being deceptive.... Or at least difficult to use. If customers register and have problems getting the discount they will give up complaining and just shrug their shoulders and think. Oh well, I've been charged now. I will boycott the product if they don't refund me.

Review over de "Nespresso"-cups van Douwe Egberts.
Smaak is matig, beslist niet de ouderwetse DE-smaakkwaliteit, beetje zanderig en hard.
Daarnaast een absolute ramp voor mijn Citiz-machine. Er gaat bijna net zoveel water in het bakje als in mijn kopje, 40/60.
Waarschijnlijk is dit heel slecht voor het apparaat. Misleidende cupjes dus.

Na een melding werd ik zeer vlot geholpen, en eelr was een zeer aardige oplossing. Top!

If I could have given no stars I would have.
Absolutely appalling customer service, bought x2 boxes of their ristretto pods for my new coffee machine 17 out 80 failed to give a cup of coffee. When I complained about this I was given the run-a- round, Having to repeat the same things over and over explaining I no longer had the receipt,packaging and pods (I had sent pic though) explaining the s'mkt would not deal with it as no receipt or packaging etc. Obstructive and basically rubbish. I won't ever buy Douwe egberts crap again and would & will advise anyone else not to waste their money.

Wat een ellende!
Even kijken wat je voor je punten kunt krijgen kun je wel vergeten. na vele omwegen en klikken van Douwe Egberts tot de bruna kom je tot de conclusie dat je tot irritatie toe nog niets weet of producten gevonden hebt. Een account aanmaken blijkt ook al moeilijk te zijn. Blijkt alles pas in dit voorjaar klaar te zijn en moet je naar een Bruna om ta gaan kijken, alsof iedereen een auto heeft of een Bruna in de buurt. Hiep hiep hoera de digitale prut wereld. Alles moet zogenaamd makkelijker en handiger zijn en sneller. maak elkaar niets wijs het is ramp na ramp met alles en je speelt zelf voor de administratieve medewerker. Ik wil gewoon even kijken waarvoor ik gespaard heb, helaas!!!!

Was always my go to Instant Coffee, after Nescafé totally ruined Gold Blend about 5 years ago, when they changed from Arabica to truly awful Robusta! Nescafé thought nobody would notice, and they could continue to sell ot, but at much lower quality, and with that weird, bitter over roasted taste! That failed abysmally.
So Douwe Egberts became a decent replacement 4 strength.
So they get bought out last year…and guess what, the new versions under the new owners are gruesome Robusta bean based! At £8.50 a jar, they are dreaming! No more for me, watch Douwe Egberts appear in huge quantities at bargain stores now! Shame.🙄🤬

I recently purchased the Douwe Egberts Special Edition coffee, and I must say, if the intention was to create a product so profoundly disappointing that it makes customers question every life choice that led them to this purchase, then congratulations — mission accomplished.

The experience began the moment I opened the jar. Normally, you’re greeted with that warm, comforting aroma that says, “Yes, this is coffee, and yes, you made a good decision.” Instead, I was met with… nothing. Not a hint of freshness. Not even the faintest whisper of a coffee smell. It was like opening a jar of air that had given up on itself. I even checked the seal twice, just in case I’d accidentally bought a decorative prop instead of an actual consumable product.

Then came the taste test — and I genuinely wish it hadn’t. The flavour is astonishing in the worst possible way. It somehow manages to taste cheaper than the cheapest supermarket own‑brand coffee, which is quite an achievement for a “special edition.”

The aftertaste deserves its own paragraph, because it is truly something to behold. A sharp, unpleasant twang that clings to your mouth like it’s trying to punish you for drinking it. I needed another drink immediately just to get rid of the taste, and frankly, I’m still not convinced it’s gone.

If this is the direction Douwe Egberts is heading with their blends, then I wish them the best of luck, because they will be doing it without me. I’ve been a loyal customer for years, but this was the final straw — or perhaps the final stale coffee granule. I’ll be switching to Nescafé Gold Blend, because at least they still remember what coffee is supposed to taste like.

In summary: if you enjoy coffee that smells of nothing, tastes of regret, and leaves an aftertaste that haunts you, then by all means, give this “special edition” a try. As for me, I’ll be taking my custom elsewhere.

Didn't realise Lor was Douwe Egberts until I read the customer proof jar. If you can open it, using half the tools in your garage, without spilling the contents you can give yourself a pat on the back. Never use the jar again-decant into a jar from another maker. Better still, get your coffee from another maker.