Jetparks Avaliações 

Remember most of the reviews are simply tired and grumpy people who have had a bad experience. We are the opposite we had a terrible experience as we lost our car keys at midnight and were 2 1/2 hour drive from home. Chris Breeze aka Breezy was a knight in shining armour. The legend helped us secure our car and get a taxi home. Thank you soooo much. I will t mention the cost though lol

DO NOT USE THIS COMPANY- crashed our car at Heathrow T3 , told our car was “ roadworthy”, alarm went on when we tried to drive it, incorrect customer service email given to us, no reimbursement to date on our taxi fare home, no communications 9 days after the event on the jetparks insurance process and whereabouts of our vehicle

Like many others drop off was fine, however on return we were told 20 mins to the car being returned. It actually took over an hour. Standing in a freezing cold car park at 6.30 am is not the best end to a holiday. I would advise anyone thinking of using these guys to look elsewhere

NEVER AGAIN. We used the skypark secure service recently at London Heathrow. The drop off of our vehicle went smoothly with no issues. The collection however, we were told it would be 20 minutes but was closer to 50. This wasn’t a massive issue, our biggest issue was the items stollen from our vehicle! When leaving the vehicle we left a car phone cradle attached and a pair of driving glasses. When the vehicle was returned to us the cradle and glasses were both missing. We spoke with the member of staff who brought the car to us and was advised to contact the service email address. The response to this, ‘not our responsibility’. We left the cradle and glasses to ensure being able to drive home- not worth the risk of taking them away and risk losing them which would affect the drive home. We certainly would not use this company again

We dropped off the car with no problems, apart from a slight wait for the driver. However, on our return we waited over 30 minutes and then the following day found that cash and other items had been stolen from the car. We contacted the company who refused to investigate or accept any liability for the theft.

I have used them so far, never an issue.

Last time however on LHW T5 there was a missing item on the car upon return but the Jet Park team was able to sort it out!

I do recommend and will keep using them

Our experience jetparks was simple not as advertised. We booked a meet and greet service, they didnt answer the phone until 15 mins before my car park appointment and then when somone turned up after we had been waiting for another 45 mins they told me that despite somone being in the office they were to lazy to come and collect the car, delaying my check in, Apparently this person was called Anil.

On the way back we waited over an hour for the car, when it turned up it was muddy despite being clean ed inside and out before we dropped it off. Also, a child had clearly been in the back of the car as there were sticky finger prints from a small hand on the back windows, these guys are absolute cow boys and I would highly recommend booking with another supplier or even using the long stay car park would save a lot of time hassle.

Terrible service. Heathrow meet and greet terminal 5. Disorganised, waited 40mins. They rung me again after 30mins to confirm terminal despite me given terminal number when ringing them to say we've collected luggage and are ready, and off course adding it to my booking. Also had to wait at drop off for ages for them to collect car. Do not use them!!!!

I wish I’d read Trustpilot reviews before booking this company. Whilst the drop off and return were relatively efficient, I have raised the same concerns about the parking locations used and seriously doubt the accuracy of them being secure and guarded etc.
My tracker clearly shows the car being taken and left for most of the day of drop off in the middle of a housing in Hillingdon (UB3 5LZ). The car was then taken for the duration of my trip to a car park(?) off Bath Road. The day before my return, the car was taken back to Hillingdon and left overnight.
Of course, JetParks responded to my questioning the locations with the excuse the tracker is inaccurate. I guess I should be grateful the car was returned with no damage - muddy, but nothing more sinister.
I won’t be using them again.

Drop off was fine except we accidentally got in the wrong lane just outside the car park. Despite being reassured by 2 staff members we came home to an £80 drop off fine. We did not drop off, we tried to reverse but we're not allowed so followed instructions.
Coming back I called to say we had cleared customs. 20-25 for car. Okay. One hour and 5 mins later standing in car park at 0oc our car arrived. I had phoned a few times. They had to defrost the car. Really? They knew what time we were arriving, they knew the forecast. We had to defrost ourselves in the car. As others have said the car was very muddy inside and out. On the way home the low fuel light came on. We should have had plenty. I don't know where the car had been but it was not a short distance away and it was not on tarmac. Would not use again.

I booked using Looking4PArking website, who own Jetparks (or vice versa) according to the company information I could find.

I used Heathrow T2 Meet & Greet service and paid £133, which was £100 more than it was worth.

I called them 20 minutes before my arrival and again, as I arrived, but there was nobody waiting for me. I waited 15 minutes for them to arrive and my vehicle was not inspected in my presence. I was not given any documentation proving the vehicle condition and the receipt for my car I was given was very unprofessional.

They claim on their website that the car parks used are vetted by them and owned by the Airport. This would give the impression that the car park where your car is parked would be one of the Heathrow Long Stay car parks.
It would appear that my car was parked on a public road (West End Lane) for some of the time, then was taken to the Southside of Heathrow and parked in an undisclosed area that doesn't appear to be a car park (according to Google, but that may not be 100% accurate).
According to my vehicle tracker, the car remained there for 4 days, then the day before my return, the car was taken back to the street where it was taken on the first day (West End Lane UB3 5LT) and appeared to be stored in another undisclosed car park.
Whether either of these car parks were secure, covered by CCTV and 24 hour guarded is unknown at the time of writing, but I highly doubt they were.

The car was relatively clean when I handed it to the provider, but when it was returned, it had clearly been driven through muddy puddles as all four wheel had dirt on them and the drivers mat had muddy foot prints on it, which definitely wouldn't have happened had it been in a 100% tarmac car park.

Upon my return, I phoned the provider when my flight landed and then again after I had cleared security.

Despite this, I was not greeted when I reached the car park and had to call them again to ask where my car was.

In conclusion, this was an expensive way to park my car and no more secure than leaving it in the Long Stay myself.
I leave it to you to decide if you want to risk your vehicle with this provider.

The only positive I can give is that I booked using TopCashBack and received 22% of the cost back.

Overall, I would not recommend JetParks and will not use them ever again, instead, I would book with Heathrow directly, as then my car will be parked in an Airport controlled car park.

Having used JetParks several times previously it was disappointing to find our designated Car Park at Jet Parks 3 had been moved to JetParks Ringway because it was closing for refurbishment. What was difficult to understand was that having given my email, no notice was being given to me! The operator at Jet Parks 3 suggested that I had NOT entered my car reg no. but I fail to see how this can be as I successfully paid and was issued a receipt and Parking Confirmation with ref no. I do like the service they offer but this time I feel let down by sloppy admin. On the plus side, on return the lady driver was really helpful with my wifes bags , she has difficulty walking, and also with advice on location of disabled parking spaces, which we didn’t know about.

We returned from holiday to gave our car returned with scratched alloys!! Raised with Jet Parks at the airport and afterwards and they won’t accept liability! Terrible company - do not use!

It’s not meet and greet when you have to wait over 30 minutes for your car!!! Rude drivers who answer the phone. Waste of money!!! Wouldn’t recommend!!

Absolutely horrendous service. The night before we came back they drove our car off the parking and parked it on off street parking outside someone's house. We called when at the airport, they said we were not meant to be back before 10, despite having our flight information, then simply become unavailable. We landed at 7. Now stuck at airport after 20h flight and speaking to the police. Needsless to say, don't use this service.

My car was driven by the Jetparks driver into the Ulez zone and they did not tell me so I was Unaware until I got 2 penalty notices which will cost me £180. No warnings on the Web site informing me of the chance they would drive in the zone. If I knew I could have registered my car

We waited 59 minutes for our car to be dropped off at Heathrow (Terminal 3) We were not kept informed of any problems with the redelivery, only told when we chased it.
When the car was finally returned it was covered in mud, on the passenger side as if someone had driven quickly through a field and lots of tree debris on the back .
I did not bring this to the attention of the driver as I was more concerned that he paid for the parking charge, again that was something I had to ask him to do.
Inside the vehicle over 1/8 of a tank of petrol was used to cover 16 miles and the radio station was loud on a hip hop channel. I took pictures as evidence for a complaint to customer services.

Initial parking was easy and the shuttle was efficent, the return was entirly different, shuttle from Stansted to the car park at 03.30hrs was insufficent for the volume of customers, the volume of people waiting was extremly long, when the shuttle did arrive the driver permitted to vehicle in my opinion to be overloaded, to the point the was more standing than seated, it was physically impossible to move within the vehicle, every time it stopped a significant volume of passengers had to diembark to permit others to leave, then re enter to continue, had the vehicle had an accident the outcome could have been extremely serious. Basically insufficent shuttles for the volume of passengers.

Excellent Experience all round. Following reading the reviews on arriving home this morning and after using JetParks 3 Manchester Airport and can honestly say we had a very positive experience.
I can totally understand others negative experiences will have put them off using again, as we too were driving around for about 10-15 mins It is a very big site and quite daunting if you haven’t used before, we eventually found a place. Very straight forward getting on the bus as there are plenty of bus stops around the site. However there isn’t clear signage to direct you to the bus stop at Manchester Airport so had to navigate ourselves. Drivers were cheery and polite.
Would definitely use again and recommend.

Horrendous experience. Parked up at Manchester airport at 6.30am. Had to paddle through torrents of water the car park to the bus stop. No lighting so couldn’t see much, no signs directing to the bus stop. U5 bus stop was flooded too. I won’t be using them again and will be complaining. Currently sitting in the terminal with soaking wet feet.