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Jims Avaliações 

17
•
O TrustScore é 4.5 de um total de 5

4,5

Loja de Departamento
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Detalhes da empresa

  1. Loja de Departamento
  2. também em
  3. Loja de Artesanato
  4. Loja de Artigos para Pesca
  5. Loja de artigos para reforma residencial
  6. Loja de Iscas
  7. Loja de Materiais Artísticos

Escrito pela empresa

Jims is an independent family owned retailer established since 1984 and online since 2000. Developing a large customer base both online and in-store has allowed us to expand the business by opening 4 stores across Cornwall. We pride ourselves in providing good old fashioned service whilst specialising in a vast range of products, from Fishing Tackle to Art Materials, DIY to Homewares. By buying in bulk and keeping our overheads low we are able to maintain our competitive prices that we have built our reputation on over the years.

Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

17 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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4,5

Todas as avaliações

(17)

4 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais
Avaliado com 5 de um total de 5 estrelas

Great service !

Jim's is so convenient; the staff are so helpful and offer really good advice. I currently have a home renovation project on the go Jim's is my 'go to place'. Recently I needed a small item to finish a job which they did not have at the Redruth branch a member of the Jim's team who was working the following day at the Penzance store kindly got the item I needed and brought it up the very next day; what more could you ask for ! Great customer service . Thank you! see you again soon.

4 de setembro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service

I've been ordering for a while now mainly though ebay. fantastic service great delivery,excellent quality fishing tackle

14 de agosto de 2026
Avaliação não solicitada
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Resposta da Jims

Thank you so much for the fantastic 5-star review and for continuing to order from us! We’re really pleased to hear you’ve been happy with the service, delivery and quality of our fishing tackle. Your continued support, whether through eBay or directly with Jim’s, really means a lot to us. We look forward to helping you again with your next order! 🎣

Avaliado com 5 de um total de 5 estrelas

Order #270726012

I had a problem with my order, but the customer service was excellent.

My order was sent in two separate parcels. I received the fishing reel, but the fishing rod was missing because of a delivery problem between Royal Mail and ParcelForce.

I contacted Jims within 30 minutes after receiving my parcel and sent screenshots and photos. Jamie replied very quickly and kept me updated throughout the investigation.

They found that the parcel had been left at a Royal Mail collection office by mistake. Jamie collected the parcel himself and arranged for it to be sent again with ParcelForce.

They also refunded my Express 24 delivery charge because of the delay.

Thank you, Jamie, for your excellent customer service. I would happily order from Jims again.

30 de julho de 2026
Avaliação não solicitada
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Resposta da Jims

Thank you so much for taking the time to leave such a detailed 5-star review. We’re really sorry there was an issue with the delivery of your order, but we’re delighted to hear that Jamie was able to get everything sorted quickly and keep you updated along the way.

We always want to make sure problems are put right properly when they arise, so it’s great to know you were happy with how this was handled. Thank you again for your patience, your kind words about Jamie, and for choosing Jim’s. We really appreciate your support and look forward to welcoming you back again in the future. 🎣

Avaliado com 5 de um total de 5 estrelas

Outstanding

I very rarely leave a review - usually only when something is either rubbish or exceptional. Thankfully, this is the latter with Jim’s. My customer service experience was top‑class, and Jamie definitely went above and beyond. Wish we had more businesses like this!

2 de março de 2026
Avaliação não solicitada
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Resposta da Jims

Thank you so much for taking the time to leave such a kind review. I’m really pleased to hear you had such a positive experience with Jims. I always try to go the extra mile for customers, so it means a great deal to know that came across. Thanks again for your support it’s genuinely appreciated!

Avaliado com 5 de um total de 5 estrelas

Generous and great customer service

I bought a fishing rod and sadly the rod tip broke after a few weeks. However Jamie was extremely generous and helpful, he sent a new rod tip out to me. Fantastic customer service and quick delivery

15 de julho de 2025
Avaliação não solicitada
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Resposta da Jims

Thank you so much for the kind words and 5-star review! We're really glad Jamie could help you out and get the issue sorted quickly. We always aim to provide great service and it’s fantastic to hear that reflected in your experience. Enjoy your fishing, and we hope to see you again soon!

Avaliado com 5 de um total de 5 estrelas

Very pleased with purchase

Very pleased with purchase. Quick delivery. Really good price for the item that I purchased. I would definitely order from Jims again in the future.

30 de dezembro de 2024
Avaliação não solicitada
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Resposta da Jims

Thank you for your fantastic feedback! We're thrilled to hear that you're pleased with your purchase and found our delivery quick and prices competitive. It’s wonderful to know you’d consider ordering from Jim's again in the future—that's the best compliment we could ask for!

Avaliado com 5 de um total de 5 estrelas

Great service

Ordered some lures at a great price on Monday they arrived on Wednesday. Great service.

21 de agosto de 2024
Avaliação não solicitada
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Resposta da Jims

Thank you so much for your feedback! We're thrilled to hear that you were happy with both the price and the speed of delivery. We look forward to serving you again soon. Happy fishing! 🎣

Avaliado com 4 de um total de 5 estrelas

Visited a few days ago

Visited a few days ago. ( redruth ) To buy fishing gear.
They have a massive stock but sadly 90% of it isn't on display.

Although the staff were great and more than helpful and happy to get whatever I wanted from the back it is nice just to pick things up when browsing.

Was there a good hour + buying different items i spent around £300 but probably would have spent double that if I could have walked around and just pick things up.

26 de julho de 2024
Avaliação não solicitada
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Resposta da Jims

Thank you for your recent visit and for taking the time to share your experience with us. We're glad to hear that you found our staff helpful and accommodating. We always strive to provide the best customer service possible.

We understand your feedback regarding the display of our stock. Due to space constraints, we are unable to display our entire inventory on the shop floor. However, we are constantly looking for ways to improve our store layout and enhance our customers' shopping experience. Your input is invaluable to us, and we will take it into consideration as we make future improvements.

We appreciate your business and are pleased to hear that you found everything you needed with the assistance of our staff. We hope to welcome you back soon and provide an even better shopping experience.

Thank you for your support!

Avaliado com 5 de um total de 5 estrelas

5*service

5*service, ordered 1pm, arrived 10am next day, great service, great product, thanks

30 de julho de 2024
Avaliação não solicitada
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Resposta da Jims

Thank you so much for your wonderful review! We’re thrilled to hear that you were satisfied with our service and that your order arrived promptly. Your kind words about our service mean a lot to us. We look forward to serving you again soon!

Avaliado com 1 de um total de 5 estrelas

Arrived at 3:58pm

Arrived at 3:58pm, entered the shop to be told in all admonished tone "We're closed". Walked away and turned around to see another person, arriving just before supposed closing time, being allowed in. I assume they contested the fact they'd closed early. Poor service, Jim's Redruth.

25 de julho de 2024
Avaliação não solicitada
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Resposta da Jims

Sorry that you have had this experience. I will be looking into this further. Even though we do shut the shop at 4:00PM they should of not declined you inside the premises at that time you have stated this will be passed to management. I can only hope your next visit in the future will be a much better experience than this one.

Avaliado com 1 de um total de 5 estrelas

Order two Fishing rods online on 5th of…

Order two Fishing rods online on 5th of June and paid 48 hours £31 on top to get them quicker , unfortunately 5 days later still not received my order, call them, the phone line was divided to 5 shops ,but not online customer line. Scam!!!

5 de junho de 2024
Avaliação não solicitada
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Resposta da Jims

Sorry that you have had this experience. Our phone line is split up into 6 call areas 4 lines are for our shops 1 is for our accounts department and the last is for our mail order department where we could help this situation. I would advise emailing as it is our best place for contact and we should be able to help you further I can assure you we are not a scam and are willing to help if you let us know.

Avaliado com 5 de um total de 5 estrelas

Superb service

Superb service. I was let down by an online store when ordering Spitfire .177 pellets. A request to Jims for a quick supply and no problem at all, recieved them in 48hrs as promised 😀. I will be ordering more in 2 weeks. Thank you.

11 de maio de 2024
Avaliação não solicitada
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Resposta da Jims

Thank you so much for your kind words! We're thrilled to hear that we could provide the service you needed and deliver your Spitfire .177 pellets promptly. Your satisfaction is our priority, and we're glad we could help you out. Thank you for choosing us!

Avaliado com 5 de um total de 5 estrelas

Efficient and accurate service

Efficient ordering and delivered on time. I will very happily buy from Jimsonline again

17 de abril de 2024
Avaliação não solicitada
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Resposta da Jims

Thank you for your positive feedback! We're pleased to hear that you found our ordering process efficient and that your delivery was on time. We look forward to serving you again at Jims. Your satisfaction is our priority!

Avaliado com 5 de um total de 5 estrelas

Ordered two fishing rods online

Ordered two fishing rods online. It arrived in good condition and pleased with the quality of each rod. Would recommend Jims online and parcelforce delivery.

10 de abril de 2024
Avaliação não solicitada
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Resposta da Jims

Thank you for your wonderful review! We're delighted to hear that your fishing rods arrived in good condition and that you're pleased with their quality. We appreciate your recommendation of Jims and Parcelforce delivery. Happy fishing, and we hope to serve you again soon!

Avaliado com 5 de um total de 5 estrelas

Ordered a fishing rod online

Ordered a fishing rod online. It arrived quickly and pleased with the quality. Would recommend. Royal mail delivery

14 de fevereiro de 2024
Avaliação não solicitada
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Resposta da Jims

Thank you for your kind review! We're glad to hear that your fishing rod arrived quickly and that you're pleased with its quality. We appreciate your recommendation and your positive mention of Royal Mail delivery. We look forward to serving you again soon!

Avaliado com 5 de um total de 5 estrelas

Excellent Customer Service

Fantastic customer service and help following a warranty query I had on a recent purchase. Jamie came back to me promptly, helping me with my issue and sending out a replacement part with 24hr postage. Excellent dependable service, I will be a returning customer for sure - many thanks.

24 de setembro de 2023
Avaliação não solicitada
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Resposta da Jims

Thank you for your great review! We're thrilled to hear that Jamie was able to assist you promptly and resolve your warranty query. Providing excellent and dependable service is our top priority, and we're glad we could meet your expectations. We look forward to serving you again soon. Many thanks for your continued support!

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