Angling Direct Avaliações 6.943

Absolutely awful customer service! I placed a large order almost a month ago and I have only received 50% of the items. That's over £1000 worth of tackle missing, clearly lost by the courier (DX). I have now sent 8 emails over the last three weeks with no resolution and I am now having to seek legal advice on how to proceed. I have been a customer of Angling Direct for over a decade and have never had such a bad experience. I won't be ordering from them in the future.

Do not pay for priority delivery it's rubbish they use DX it's even worse than evri

Dont shop online with Angling Direct!!
Ordered 3 rods.
Waited a week and half for just one to sent, then after 2 hours of sitting on hold on the phone, i was told they cant send the others as they dont have them in stock. Changed my order and paid even more money. Then the next day to be refunded part of my money and had sit another 2 hours on hold to get the other bit of the refund.
Joke of business, never again.

Ordered and payed for some tackle upon collection it was the wrong item received only a partial refund as company policy
Contacted customer services who made right noises and said they will look into matter
Since then have heard nothing despite emailing them twice
So now I'm gonna go down legal route as they have infringed my consumer rights

Not the staff in shop at fault here it's the faceless big wigs in head office hiding as usual

Went to the Sheffield store. Not been fishing for 10 years. I needed some new kit and didn’t know precisely what that might be. Dreading it a bit really. Saw Nick at the store. What a really helpful bloke. Nothing too much trouble explained what I needed to update myself but without being pushy. But mostly he didn’t treat me like an old idiot which feared is what might happen. So would I go back there. Definitely. Would I hope to get served by Nick. For sure. I spent enough but he didn’t push expensive gear on me. Everything he said was sensible. Well done Nick

Competitive prices and with regular deals and to be honest I've dropped with them over a year BUT , fir the past year thier delivery service has become appalling, it use to be order before 12 and recieve the next day , now it's order and hopefully you get it with in that week , shame as its letting a company down

Never use this company again been waiting for 6 weeks for a refund. Terrible customer service

Order a ridgemonkey bait boat, unfortunately had issues with power so phoned and they told me I had to deal with claimline which I did, arranged a date for the boat to be collected booked a day off work and they never collected contacted them again ( manger emailed stating Royal Mail will now collect which they did since they’ve collect and shipped back to angling direct nearly two weeks ago heard nothing back very poor service.

Bristol branch really helpful with my son who is new to fishing would absolutely recommend.

Do yourself a favour and go to your local tackle shop, support local business!!

I will never use Angling Direct again after my recent experience.

I purchased the new Nash Indulgence sleep system, bearing in mind these are £499.99.

I used this once and it started making the most horrendous noise, it's okay these things happen. It's noones fauly and it's covered under warranty.

I raised a dispute on the online portal, Angling Direct messaged back a few days later asking for my address and a suitable time to be collected. Then another message came through asking to send vidoes over, of the noise it was making - I did all of this within an instant.

30 days passed, with me messagesing the online portal once a day asking for updates etc, complete radio silence from Angling Direct!! I even tried raising a complaint three times, and I still never heard anything back.

I reached out to Nash about a week ago, who messaged me back very promptly and have been very helpful. Even trying to reach out to Angling Direct on my behalf. Nash have even emailed me once a day asking if I've heard anything from Angling Direct !

Now im £500 down, with a sleep system I can't use.

Avoid this company at all costs !!!!!

I recently placed a high-value order (nearly £3000) with Angling Direct. This isn’t a one-off purchase—I’ve ordered from them many times before—but unfortunately, this experience has been consistently disappointing.
As with previous orders, the delivery arrived in multiple parcels across different days, which is acceptable. However, the condition of the packaging was poor, with visible damage, and on this occasion several items were missing, including part of a pole package.
Trying to resolve the issue has been extremely frustrating. I made five separate phone calls, each involving long wait times—sometimes up to an hour. On two occasions, the customer service representatives ended the call because they couldn’t provide answers regarding the missing items. There was no apology or acknowledgment of the inconvenience caused.
When I called again, I had to re-explain the entire situation, as there were no notes or record of my previous calls. I asked to speak to a manager but was told that wasn’t possible and that I would need to email and wait for a response instead. During one call, I even had to ask the representative to turn down background noise, which sounded like a TV—hardly professional when dealing with serious customer issues.
At this point, I’m left with a large order I cannot fully use, and no clear resolution in sight.
Based on this experience, I would strongly advise others to consider supporting local, independent tackle shops instead. In my experience, they offer far better customer care, quicker resolutions, and a level of personal service that encourages long-term loyalty

I recently placed an order with Angling Direct for a bedchair, head torch, and cap, opting to pay extra for their premium delivery service. I ordered on the Thursday before the Easter bank holiday weekend, so I expected some delays.

However, on the Sunday I noticed that the price of the bedchair had dropped by £30 on their website. As I hadn’t yet received my order, I contacted customer service with screenshots and details, asking if they could match the new price. After a delay, I was asked to provide a link to their own website, which I did promptly.

In the meantime, I also found that the same head torch I purchased was £10 cheaper at another retailer.

My order then arrived in separate deliveries — the bedchair on Tuesday and the head torch on Wednesday — which didn’t reflect the premium delivery service I had paid for.

After chasing a response, I finally heard back on the Sunday, simply stating that they do not price match retrospectively. No goodwill gesture was offered. I replied again following this, but my last email was ignored, and instead I received a request to rate my experience.

Overall, this experience has been disappointing. It has effectively cost me an extra £45 to shop with Angling Direct, and the lack of flexibility or customer care has left a poor impression. Unfortunately, I wouldn’t recommend based on this experience.

My last two orders have both taken far longer than expected to arrive, and in each case they have remained marked as “in progress” with no indication of when they will actually be delivered. I’ve had to chase them up myself before receiving any updates. Communication from customer service has been very poor, with little to no proactive information or meaningful apology. Overall, a disappointing experience.

Having stock online driving to store halesowen with my 76 year old dad to find no stock then to be met with the phone being put down on you whe

I had a problem with a order being damaged it was sorted out very quickly and very plesently A+++++++

I paid for priority delivery and they send it standard/economy delivery. They also delay sending them out by a day or two. My advice is shop elsewhere. Happy to grab your money. Now the courier say it will be next week before delivery. I will refuse the delivery. Ordered it 3 days ago and only sent out yesterday. Delivery will be refused and this time I expect my postage back. Selling a priority delivery and then posting out standard is false advertising. They use DX courier who are bsolutely the worst. And to top it off your emails are now answered by an AI bot, not a human. It's actually laughable. This happens each time you order from AD. They offer priority delivery where you pay extra and then send out standard with DX which equates to 5 days minimum. So be warned, they do not send priority even though they will take the extra money. Should be closed down.

Warranty claim delayed well beyond the originally promised 2–3 weeks, now approaching 5 weeks with no resolution.
Despite multiple phone calls, emails and messages through Claimlane, I have received no meaningful updates and was repeatedly told I would be contacted, which never happened.
Very disappointing after-sales service and lack of communication. Expected much better.
Update: After escalation, I received a response but still no resolution or follow-up.

Hi I would like to say I went into your AD shop in Milton Keynes and had conversation with Alex about bait boats last week. Alex took time to talk to me and go through all the specifications of the boats AD sell. I left there with greater knowledge than when I walk in, I came home and brought the Deeper, I must say it is a great boat and if it wasn’t for the time taken by Alex I probably wouldn’t have brought one, I went back into the shop today to buy a chair to sit on my bed when in the Bibbyand again Alex was very accommodating.

ce site refuse d assumer le service après vente quand les produit n est plus sous garantie c est pour des delkim qui on 3 ans

Terrible customer service, I’ve sent several emails, and I’m just being completely ignored.
Just trying to return a faulty item they sent me.
Very disappointing, won’t be using them again, and after this I certainly wouldn’t recommend them.