We needed a power cable replacement for our JLL CT600 Pro Elliptical Cross Trainer, and customer service always responded to our messages quickly (either on the same day or the next day). We think... Ver mais
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Veja o que dizem as avaliações
Only AI made pictures, didnt even buy anything they already managed to get my email, god knows how, and now im receiving plenty of annoying emails with their offers. Just that puts me off to buy a... Ver mais
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I recently bought a treadmill from JLL Fitness (the Auto Incline Smart Foldable Treadmill) and I couldn’t be happier with the value. For a home treadmill, it feels incredibly sturdy and well-built. T... Ver mais
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Customer service is AMAZING!! They helped me to choose the perfect treadmill for my needs and room size and were more than happy to answer any questions i had 🙂 I got the Helius Lite Smart 2 in 1 T... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
JLL Fitness LTD is a Birmingham based supplier of Fitness equipment. We like to focus on the quality of our products and offer great value for money when it comes to our folding treadmills, commercial running machines, exercise bikes and fitness equipment. We believe here at JLL that we have found the winning formula for customer satisfaction by combining excellent products with outstanding service. It is this formula that gives us the confidence to know that millions of our customers all around the world are enjoying our fitness products and are now on their way to improving their health and fitness. At JLL our mission is to provide the very best in both home and commercial treadmills, exercise bikes, and fitness equipment. We like to think we have the edge on our competitors, the reason why is simple. We have launched some of the most revolutionary fitness equipment on the market today. We use only the strongest materials, the latest technology and offer the best in customer service. But don't just take our word for it, we believe the millions of happy customers we have all around the world are testament to just how good our fitness equipment really is.
Informações de contato
Unit 31, Gravelly Industrial Park, B24 8HZ, Birmingham, Reino Unido
- 01213287507
- jllfitness.co.uk
3,7
Bom
3 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 88% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Showroom Visit IC300 PRO
Visited showroom to try out exercise bike,
staff very helpful and knowledgable.
Purchased IC300 Pro which is perfect for our needs also delivered on time.
Easy to assemble, good quality materials.
JLL followed up to check how we were getting on with equipment.
10 de janeiro de 2024
Avaliação não solicitada
Resposta da JLL Fitness
Hi Michael.
Thank you for leaving us this great review.
We're delighted to hear how pleased you are with the service you have received and your exercise bike.
Kind regards
JLL Fitness
Excellent service from JLL ltd team
I’ve been searching Amazon and eBay for a replacement transport wheel for my spin bike. Without luck I went straight Jll ltd direct and it couldn’t h e been easier to get a replacement. Customer service was very quick and hassle free. Wish I had done so earlier.
30 de janeiro de 2024
Avaliação não solicitada
Resposta da JLL Fitness
Hi Cheryl,
Thank you for leaving us this great review.
We're pleased to hear how happy you are with the customer service received.
Kind regards
JLL Fitness
JLL IC 400 pro stationary bike is value…
JLL IC 400 pro stationary bike is value for money. Great quality. It feels like a real bike.
19 de janeiro de 2024
Avaliação não solicitada
Resposta da JLL Fitness
Hi Elvin,
Thank you for leaving us this great review on the IC400 PRO Exercise Bike.
We're delighted to hear how pleased you are with the bike and we hope you get enjoyment from this.
Kind regards
JLL Fitness
Excellent machine
Excellent machine. Easy to use but having a high level of features. Good value for money well worth buying.
11 de dezembro de 2023
Resposta da JLL Fitness
Hi Steve,
Thank you for leaving us this great review.
We are very happy to hear how pleased you are with the T350 Folding treadmill.
We hope you get plenty of enjoyment from this.
Kind regards
JLL Fitness
Bought a Treadmill through Amazon from…
Bought a Treadmill through Amazon from JLL fitness, it turned up quickly and was easy to put together and use. We moved the treadmill while moving house and lost the bolts, I called to find replacement ones and their oversales customer service have been very helpful.
23 de janeiro de 2024
Avaliação não solicitada
Resposta da JLL Fitness
Hi Mr Longley,
Thank you for leaving us this great review.
We are happy to hear how pleased you are with your treadmill and the customer service you have received.
Kind regards
JLL Fitness
Resposta da JLL Fitness
Hi,
Thank you for leaving us this great review.
We are happy to hear how pleased you are with your rowing machine.
Kind regards
JLL Fitness
JLL FITNESS Great after sales back up from a UK based company...
I spoke to a very nice lady at JLL Fitness this morning about some spares for my IC400 pro bike they were on the way in the next post...
That is customer service at it's best so well done JLL FITNESS...
5××××× in my book so once again many thanks...
22 de janeiro de 2024
Avaliação não solicitada
Resposta da JLL Fitness
Hi Peter.
Thank you for leaving us this brilliant review.
We are delighted to hear how pleased you are with the service you have received.
Kind regards
JLL Fitness
Spin bike
I have a spin bike IC pro. Absolutely love it! The price was competitive and great customer service. Would recommend thr company.
4 de dezembro de 2023
Avaliação não solicitada
Resposta da JLL Fitness
Hi Claire,
Thank you for leaving us this great review.
Were delighted to hear how pleased you are with service you have received and how happy you are with your exercise bike.
We hope you get plenty of enjoyment from this.
Kind regards
JLL Fitness
IC300 Pro spin bike- a great home spin bike
I bought a IC300 Pro spin bike in August 2020, as a regular gym spinner I was worried a home spin bike (especially one priced so reasonably) wouldn't be as good but I was proved wrong. This bike allows for heavy resistance, is quiet and robust. The screen although basic, provides all essential data and I find the RPMs very helpful. I wouldn't hesitate to recommend this bike to anyone interested in an at home spin bike. Very easy assembly and great customer service.
16 de janeiro de 2024
Avaliação não solicitada
Resposta da JLL Fitness
Good Afternoon,
Thank you for leaving us this fantastic review on your Indoor Exercise Bike.
We are thrilled to hear how pleased you are with the bike and the customer service you have received.
Kind regards
JLL Fitness
Great service and products as usual.
I'm a repeat customer. Had an issue with the courier losing my order, JLL sorted really quickly and the reship was with me the following day. Thanks!
15 de dezembro de 2023
Resposta da JLL Fitness
Hi Dan,
Thank you for leaving us this great review.
We are sorry to hear your original order was lost but happy to hear that the item was with you the following day.
Kind regards
JLL Fitness
JLL Ventus 2 Rowing Machine - Superb!!
Purchased a JLL Ventus 2 Rowing through Amazon. Really simple to put together. Being using it for an hour a day and it's brilliant. Definitely recommend. Just been in contact with their customer service and they've really helped! Excellent company!
10 de janeiro de 2024
Avaliação não solicitada
Resposta da JLL Fitness
Hi Nick,
Thank you for leaving us this great review on the Ventus 2 Rowing machine.
We are delighted to hear how pleased you are with the service you have received and the customer service you have experienced.
We hope you get plenty more enjoyment from this.
Kind regards
JLL Fitness
Great Customer Support Service
Purchased a JLL CT200 Cross Trainer from JLL Fitness.
One of the parts was damaged during delivery, I contacted JLL customer support service and got an immediate response.
The team was able to replace the damaged part immediately (sent through mail, free of charge). They are very easy to communicate with. Loved their after sales support as well.
Really liked the cross trainer, does not consume a lot of space, easy to move the cross trainer around.
I move the cross trainer a lot especially when I want to watch TV while doing my cardio.
Works well until now.
11 de agosto de 2023
Avaliação não solicitada
Resposta da JLL Fitness
Hi Genetess,
Thank you for leaving us this great review.
We are delighted to hear how pleased you are with the cross-trainer and the service you have received and we hope you get plenty of enjoyment from this.
Kind regards
JLL Fitness
Amazing bike and fantastic service
The customer service team are fantastic, quick to respond and resolve any issues. Highly recommend, the bike is amazing and helping me hit my fitness goals in the cold months!
8 de janeiro de 2024
Avaliação não solicitada
Resposta da JLL Fitness
Hi Simone,
Thanks for leaving us this great review.
We are delighted to hear how happy you are with your exercise bike and the service you have received.
Kind regards
JLL Fitness
Great service and quality of product
Easy transaction. Delivered on time and with plenty of communication. Excellent value for money.
11 de dezembro de 2023
Resposta da JLL Fitness
Hi Feargal.
Thank you for leaving us this great review.
We hope you get plenty of enjoyment from your exercise bike.
Kind regards
JLL Fitness
Excellent product
8 de janeiro de 2024
Avaliação não solicitada
Resposta da JLL Fitness
Hi Paul,
Thank you for leaving us this great review.
We hope you get plenty of enjoyment from your item.
Kind regards
JLL Fitness
I LOVE my new exercise bike!
I LOVE my new exercise bike!
This is an upgrade from a beginners fold out bike.
The first one delivered started making a squeak sound, then a ticking developed. After following diagnostics, JLL were great and sent a replacement. No issues with the replacement. I use my bike 3 times a week, this is my first magnetic resistance bike which I'm really enjoying. This bike also has RPM (which wasn't mentioned in the spec, so that was great to discover). Unfortunately, it doesn't track total mileage (I like knowing how many miles I'm covering each month), and there's no phone stand. But it does come with a bottle holder and a water bottle. I would like to have more adjustment on the handle bars, as I feel like I'm leaning quote far forward to reach them. But overall, I love it, its a definite upgrade from my previous bike, comfortable and very easy to assemble and use.
20 de setembro de 2023
Resposta da JLL Fitness
Hi Storm,
Thank you for leaving us this fantastic review.
We are sorry to hear your first item developed a fault but glad to hear this was quickly resolved.
Thank you for your feedback regarding the bike which we will take on board.
Please contact us if you require any further assistance.
Kind regards
JLL Fitness
Hi everyone Can somebody help me how to get a replacement belt for JLL CT300 please, really appreciate it thanks
Hi everyone
Can somebody help me how to get a replacement belt for JLL CT300 please, really appreciate it thanks
5 de janeiro de 2024
Avaliação não solicitada
Resposta da JLL Fitness
Good Morning,
We have left you a voicemail and sent you over an email with a link to purchase this item.
Kind regards
JLL Fitness
Bike Issue Solved!
Wonderful experience. Had an issue with the resistance on my IC350 Pro, and Amber helped fix the problem right away with great communication and replacement parts. Bike works perfectly now.
2 de janeiro de 2024
Avaliação não solicitada
Resposta da JLL Fitness
Hi Rupert,
Thank you for providing this great review.
We are happy to hear your issue has been resolved and we pass on your great feedback with Amber.
Kind regards
JLL Fitness
Great customer support!
I needed a new console for my treadmill and couldn't find anything online, I mailed the enquiries line and had an almost immediate response, providing a link to purchase a new one. I did that this morning and received confirmation that it was processed within the hour - great customer support and many thanks!
3 de janeiro de 2024
Avaliação não solicitada
Resposta da JLL Fitness
Hi Brian,
Thank you for leaving us this great review.
Were happy to hear how pleased you are with service you have received.
Please contact us if you require any further assistance.
Kind regards
Rob
JLL Fitness
DO NOT RECOMMEND!
DO NOT RECOMMEND!! Average products and appalling customer service. Had my JLL bike for just over a year (so just past the mark of the warrantee). The bike has now stopped working, a testament of quality when a product can only survive just past its warranted expiration. I’ve reached out to JLL several times for customer service to please send someone out to repair, they sent me PDF instructions which didn’t help. Now they are saying they will not help and in order to take the bike to be repaired, it will cost me almost as much as the bike. The staff were rude and unhelpful and frankly I am dumbfounded but the sheer lack of customer service and well as integrity. I would highly NOT RECOMMEND JLL or their products and services. What a pity as one would think, especially in the wellness industry, there’s an element of care and compassion on their work,
Products and services.
To add shipping costs and engineer work came to a total of £278 for a bike that cost £299 18 months prior. So yes I chose not to opt for that ridiculous suggestion.
29 de dezembro de 2023
Resposta da JLL Fitness
Hi Matt,
We are sorry to hear that you feel we have not offered any customer support to you and that our team were rude and unhelpful.
I can see from the emails that you reported an issue with your resistance dial jamming 18 months after the goods were purchased and received.
Our customer service team did go through some quick fixes with you however we can see that did not resolve your issue. I can see that you were asked to remove the resistance dial that is secured by a few screws in the hope a replacement dial would resolve the issue. Unfortunately your email to us on the 2nd December 2023 at 1:16pm stated you were stripping the screws on the top:
"I’ve tried to follow the steps but the screws on the resistance dial won’t come off and are stripping."
Our team followed this up by researching the issue and speaking to our in house engineer. Several solutions were offered to you on how to remove the screws once they had been stripped on the top. Unfortunately you stated none of these worked.
I can see from the email exchange that you requested for a technician to come out to help fix this for you. As per the warranty information on our website and on our products listings the bike you purchased had 12 months warranty for parts only that may have a manufacturing fault. It is not advertised with labour.
I understand upon learning this you were not happy and we apologise for this.
On December 19th at 6:44am you sent us the following message:
"I’m officially requesting that this case gets escalated to someone more senior so that a technician can be sorted before the new year. that a technician can be sorted before the new year.
"If not I’ll have to take to social media and let 3k + followers know just how sub par the service levels at JLL are."
Following on from this a senior manager contacted you and explained again the terms of the warranty and the fact it had expired 6 months prior. You were given the option to have a quote for our in house engineer along with the shipping charges. The engineer fee was £75 and the remaining cost would be for a pallet collection from your location to ours and then a pallet delivery once fixed from our warehouse to your home.
I understand from your email you have chosen not to go in that direction.
We understand from your email on December 29th 2023 at 12pm that you would like to have the engineer service for free:
"I have no urge to be horrible to anyone as I know this is not personally anyone’s fault but don’t feel, that as a customer, I am being looked after."
Unfortunately this is not something we can offer you. We have done everything we possibly could to try and help you after you stripped the head of the screw.
Should you be able to remove the resistance dial and would like a replacement then please contact our customer service team.
Kind Regards
JLL Fitness Ltd
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