JLL Fitness Avaliações 

2.618
O TrustScore é 3.5 de um total de 5

3,7

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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

We needed a power cable replacement for our JLL CT600 Pro Elliptical Cross Trainer, and customer service always responded to our messages quickly (either on the same day or the next day). We think... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Only AI made pictures, didnt even buy anything they already managed to get my email, god knows how, and now im receiving plenty of annoying emails with their offers. Just that puts me off to buy a... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I recently bought a treadmill from JLL Fitness (the Auto Incline Smart Foldable Treadmill) and I couldn’t be happier with the value. For a home treadmill, it feels incredibly sturdy and well-built. T... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Customer service is AMAZING!! They helped me to choose the perfect treadmill for my needs and room size and were more than happy to answer any questions i had 🙂 I got the Helius Lite Smart 2 in 1 T... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Equipamentos de Ginástica

Escrito pela empresa

JLL Fitness LTD is a Birmingham based supplier of Fitness equipment. We like to focus on the quality of our products and offer great value for money when it comes to our folding treadmills, commercial running machines, exercise bikes and fitness equipment. We believe here at JLL that we have found the winning formula for customer satisfaction by combining excellent products with outstanding service. It is this formula that gives us the confidence to know that millions of our customers all around the world are enjoying our fitness products and are now on their way to improving their health and fitness. At JLL our mission is to provide the very best in both home and commercial treadmills, exercise bikes, and fitness equipment. We like to think we have the edge on our competitors, the reason why is simple. We have launched some of the most revolutionary fitness equipment on the market today. We use only the strongest materials, the latest technology and offer the best in customer service. But don't just take our word for it, we believe the millions of happy customers we have all around the world are testament to just how good our fitness equipment really is.


Informações de contato

3,7

Bom

O TrustScore é 3.5 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 88% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,7

Todas as avaliações

(2.618)

51 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Rowing Machine - Excellent Product and Service!

Fantastic piece of equipment, quick delivery and an all-round seamless service. Not sure what the various complaints about delivery are about - couldn't have been better for us. Highly recommended!

12 de abril de 2024
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Resposta da JLL Fitness

Hi Andy,

Thank you for leaving us this great review.

We are happy to hear how pleased you are with your item and the service you have received.

Please contact us if you require any further assistance.

Kind regards

JLL Fitness

Avaliado com 4 de um total de 5 estrelas

Very happy with smooth mechanism and…

Very happy with smooth mechanism and ease of changing resistance.
Pulse buttons are a stretch even with seat as forward as possible, otherwise comfortable.

9 de abril de 2024
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Resposta da JLL Fitness

Hi David,

Thank you for leaving us this great review on the IC300 PRO.

We are very pleased to hear how happy you are with the item.

We will pass on your feedback regarding the pulse buttons also.

Kind regards

JLL Fitness

Avaliado com 5 de um total de 5 estrelas

Cannot fault the positive experience…

Cannot fault the positive experience with JLL Fitness recently.
Had an issue with a part on the IC300 Pro (I've had it for over 3 years with no issues until now). They were prompt in their communications via phone and email and arranged for a replacement part in no time.

Special thanks to Daniel in particular!

22 de abril de 2024
Avaliação não solicitada
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Resposta da JLL Fitness

Hi

Thank you for leaving us this great review,

We are delighted to have been able to help you with your issue and we will pass on this great feedback to Daniel.

Kind regards

JLL Fitness

Avaliado com 5 de um total de 5 estrelas

Amber an absolute star

Amber an absolute star. Needed a Rower part replacing from years of wear & tear. Brilliant customer service. Got it sorted straight away and back rowing within a couple of days.

15 de abril de 2024
Avaliação não solicitada
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Resposta da JLL Fitness

Hi Jon,

Thank you for leaving us this great review,

We are delighted to have been able to help you with your issue and we will pass on this great feedback to Amber.

Kind regards

JLL Fitness

Avaliado com 5 de um total de 5 estrelas

I was in despair when the belt on my 2…

I was in despair when the belt on my 2 year old JLL exercise bike broke but I needn't of worried. I contacted them and left a voice mail with them. Within the hour, Daniel had re-contacted me and confirmed that they had a replacement belt in stock and would forward it to me. It is really good to have excellent customer service from a UK based company. Well done

17 de abril de 2024
Avaliação não solicitada
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Resposta da JLL Fitness

Hi Roger,

Thank you for leaving us this great review.

We are delighted to hear how pleased you are with the service received.

Kind regards

JLL Fitness

Avaliado com 5 de um total de 5 estrelas

I have just received a rowing machine…

I have just received a rowing machine from JLL Fitness and I am impressed with the quality of the machine. It is quite easy to fold down and start using and takes up little space. Its also easy to wipe down after use.

15 de abril de 2024
Avaliação não solicitada
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Resposta da JLL Fitness

Hi Rhi,

Thank you for leaving us this great review.

We are delighted to hear how pleased you are with your item.

Kind regards

JLL Fitness

Avaliado com 5 de um total de 5 estrelas

I cannot praise this company enough

I cannot praise this company enough. I have a spin bike from them which is excellent quality and works just like the ones you use in the gym.

I had a small issue which was caused by my own mistake when attaching a pedal and they couldn't have been more helpful in sending me a replacement part, even though it wasn't their fault.

Customer service exceptional every step of the way.

12 de abril de 2024
Avaliação não solicitada
logotipo da JLL Fitness

Resposta da JLL Fitness

Hi Liam,

Thank you for leaving us this great review.

We are happy to help you with your issue and that this has now been resolved.

Kind regards

JLL Fitness

Avaliado com 4 de um total de 5 estrelas

Item received

Originally I left a 1* review as the delivery company failed to deliver my item on 3 separate occasions, however I have now received my item and it arrived already assembled and is good quality so I am happy. Customer service has been pretty decent too with JLL, but I think they need a new courier service as this one is not good.

12 de abril de 2024
Avaliação não solicitada
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Resposta da JLL Fitness

Hi,

We are sorry for the delay with the delivery of your item.

This is currently being investigated with the 3rd Party courier as to why this had taken so long as your order was dispatched and collected the day after being ordered.

We can now see the cross-trainer has been delivered and we hope you get plenty of enjoyment from this.

Kind regards
JLL Fitness

Avaliado com 5 de um total de 5 estrelas

Customer Service

Fantastic customer service and the JLL IC300 Pro Indoor Cycling Bike has been a pleasure to use.

2 de abril de 2024
Avaliação não solicitada
logotipo da JLL Fitness

Resposta da JLL Fitness

Hi Stuart,

We are delighted to hear how pleased your are with the IC300 PRO indoor exercise bike and the customer service you have received.

Kind regards

JLL Fitness

Avaliado com 5 de um total de 5 estrelas

IC 400 spin bike

I purchased the IC 400 spin bike about 5 years ago. I use it on a regular basis. It's really well put together. I never have any issues. The monitor is straightforward. It's been great to use in the house when you can't get out and about. Easy to put together and doesn't take up a lot of space. I was moving house and accidently broke one of the small wheels that help move the bike around. I got in touch with Rob at JLL to see if they could provide replacements and they got back to me really quickly with all the information I needed. Would highly recommend this company if you are looking for a sturdy long lasting spin bike as I am a big bloke and it's perfect for me.

18 de março de 2024
Avaliação não solicitada
logotipo da JLL Fitness

Resposta da JLL Fitness

Hi,

Thank you for leaving us this great review.

We are very happy to hear how pleased you are with your item and the service you have received.

Kind regards

JLL Fitness

Avaliado com 5 de um total de 5 estrelas

The exercise bike is as described and a…

The exercise bike is as described and a great piece of kit, easy to use for the whole family, and when paired with the videos on Kinomap, make it a much more enjoyable experience.

I broke one of the small transport wheels (my fault) and they replaced FOC, so great customer service as well.

6 de fevereiro de 2024
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Resposta da JLL Fitness

Hi Graham,

Thank you for leaving us this great review.

We are sorry for the issue originally with the transport wheel but are happy that this was rectified quickly for you.

We hope you get plenty of enjoyment from the bike.

Kind regards

JLL Fitness

Avaliado com 3 de um total de 5 estrelas

Good customer service and product once rectified the problems ourselves.

The first treadmill we received did not work when put together. JLL quickly sorted out a replacement. The replacement arrived with lots of scratches to the plastic front cover and arms. After speaking with JLL we removed replacements from the first treadmill to rectify the badly scratched parts. It’s a shame we had to do this as the treadmill that’s now working seems great. Also the delivery company gave us tracking for the second treadmill 6.30-8.30am on a Saturday to which I received a phone call at 7am to say we are sorry but the item hasn’t been loaded onto the delivery van!!! After a very disappointing conversation the delivery company managed to get the treadmill to us that afternoon, again such a shame as although a very early slot 6.30-8.30am it meant my partner could be there to receive delivery.

5 de fevereiro de 2024
logotipo da JLL Fitness

Resposta da JLL Fitness

Hi Lyndsey,

Thank you for leaving us this review.

We apologise for the issues which occurred with your first treadmill and for the cosmetic damage to your replacement treadmill.

As discussed at the time all of our items are dispatched are brand new so we are unsure as to why this arrived with the cosmetic damage and this is something we are investigating currently.

We are also sorry for the issues with the delivery of the treadmill.

This is also something we are investigating with the 3rd party courier who delivered the treadmill.

We hope you get plenty of enjoyment from the treadmill and please do not hesitate to contact us if you require any assistance or have any further queries.

Kind regards

JLL Fitness

Avaliado com 5 de um total de 5 estrelas

Great customer service!

Great customer service!
Very swift and professional. Highly recommend.

1 de março de 2024
Avaliação não solicitada
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Resposta da JLL Fitness

Hi Matt,

Thank you for leaving us this great review.

Kind regards

JLL Fitness

Avaliado com 5 de um total de 5 estrelas

screen fault

I had a fault with screen for my rowing machine so I contacted customer services and they couldn't be more helpful. Unfortunately the part want in stock but they kept me updated all the way, part is now on its way to me now. Great service and communication.

16 de fevereiro de 2024
Avaliação não solicitada
logotipo da JLL Fitness

Resposta da JLL Fitness

Hi John,

Thank you for leaving us this great review.

We are delighted to hear how pleased you are with the service you have received.

Kind regards

JLL Fitness

Avaliado com 5 de um total de 5 estrelas

Had a fault with my new spin bike

Had a fault with my new spin bike, customer service was faultless, very happy with the new one

7 de janeiro de 2024
logotipo da JLL Fitness

Resposta da JLL Fitness

Hi Andy,

Thank you for leaving us this great review.

We apologise for the fault with which your new bike developed but are delighted to hear how happy you are with the replacement and the customer service you have received.

Kind regards

JLL Fitness

Avaliado com 5 de um total de 5 estrelas

Great exercise bike for beginners

Great exercise bike for beginners, excellent delivery service.

9 de janeiro de 2024
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Resposta da JLL Fitness

Hi Stephen,

Thank you for leaving us this great review.

We are glad to hear how pleased you are with the exercise bike and the delivery service.

Kind regards

JLL Fitness

Avaliado com 5 de um total de 5 estrelas

Exorcize bike

The bike is very well built, it was delivered in good order and on time. It was delivered to our daughter for her so that's as much as I can say on the mater really.

6 de janeiro de 2024
logotipo da JLL Fitness

Resposta da JLL Fitness

Hi Christopher,

Thank you for leaving us this great review.

We hope your daughter gets plenty of enjoyment from the exercise bike.

Kind regards

JLL Fitness

Avaliado com 5 de um total de 5 estrelas

Love the spinning bike so far.

7 de janeiro de 2024
logotipo da JLL Fitness

Resposta da JLL Fitness

Hi Varun,

Thank you for leaving us this great review.

We are pleased to hear how pleased you are with your exercise bike and we hope you get plenty of enjoyment from this.

Kind regards

JLL Fitness

Avaliado com 5 de um total de 5 estrelas

Web Chat

I had a query for a replacement part for my Excercise Bike, they replied promptly and efficiently! Great customer service, definitely 5 stars

2 de fevereiro de 2024
Avaliação não solicitada
logotipo da JLL Fitness

Resposta da JLL Fitness

Hi Tracey,

Thank you for leaving us this great review.

We are delighted to hear how pleased you are with the service you have received.

Kind regards

JLL Fitness

Avaliado com 5 de um total de 5 estrelas

JLL R200 sensor cable

I required a new sensor cable for my rowing machine, which excellent value for money, so I contacted JLL Fitness. The response (from Rob) was immediate. Exceptional customer service!

1 de fevereiro de 2024
Avaliação não solicitada
logotipo da JLL Fitness

Resposta da JLL Fitness

Hi Niamh,

Thank you for leaving us this great review. We are delighted to hear how pleased you are with the service received.

Kind regards
JLL Fitness

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