One of the best and most efficient customer service teams out there. I ordered their wallets, realised I had ordered a wrong one and requested an update to the order - with some refund. Within minutes... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Awesome product. Annoyingly I lost my charger, which Journey do not sell. I reached out to customer service who were awesome in getting me a replacement free of charge. Clearly they care about the cus... Ver mais
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The product is as it looks on the photos and works as claimed on the description. The live look & feel is excellent. And cherry on top, their support team was very effective and quick when I h... Ver mais
A empresa respondeu
The LOC8 Passport Wallet is a great travel accessory. It holds my Aussie and Foreign passports plus five credit cards and a pen, and seamlessly connects with the "Find My" App on my iPhone. When I cha... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Journey is an endeavour in creating innovative consumer electronics to make everyday life easy and efficient.
Informações de contato
39899 Balentine Drive, 94560, Newark, Estados Unidos
- +1 510-991-5262
- sales@journeyofficial.com
- journeyofficial.com
4,6
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 93% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
After realizing I had purchased the…
After realizing I had purchased the incorrect item, I reached out to the service department to request. The order be changed to the correct item. They responded to my email within minutes and corrected my order in a timely fashion.
12 de agosto de 2026
Avaliação não solicitada
Resposta da JOURNEY OFFICIAL
Hi Joey,
Thank you so much for your kind review! We’re delighted to hear that our Customer Service team was able to quickly help correct your order and get you the right product. We truly appreciate your support and are glad we could make the process easy for you!
Fantastic company to deal with
Fantastic company to deal with. Incredibly efficient and quick to respond to any queries. I love my power station that I bought from journey and the after sales service is 100%
Thank you so much
12 de agosto de 2026
Avaliação não solicitada
Resposta da JOURNEY OFFICIAL
Hello Andrea,
Thank you so much for your wonderful review! We’re thrilled to hear that you love your JOURNEY power station and that you’ve had such a positive experience with our customer service.
We truly appreciate your kind words and support. It means a lot to our team!
Problem solved immediately
Problem solved immediately. My foldable charger was plugged in to a lamp port & not the wall adapter provided. It wasn’t enough power to charge 3 devices. Customer service was fast, made this suggestion & that’s all I needed. Great product & support.
12 de agosto de 2026
Avaliação não solicitada
Resposta da JOURNEY OFFICIAL
Hello Lynda,
Thank you so much for your kind review! We’re glad our Customer Service team was able to quickly identify the issue and get your charger working as expected.
It’s great to hear you’re happy with both the product and the support you received. We truly appreciate your feedback and support of JOURNEY!
Customer service was very responsive…
Customer service was very responsive and helped me pair my phone to the wallet when I had trouble.
9 de agosto de 2026
Avaliação não solicitada
Resposta da JOURNEY OFFICIAL
Hello Liz,
Thank you for your kind review! We’re glad to hear our Customer Service team was able to assist you with pairing your phone to the wallet. We truly appreciate your support!
Great customer service
Great product and great customer services. Unfortunately I did have an issue with the product that occurred, which I do believe was just unlucky, but we did some troubleshooting and when that didn't work a replacement was sent out immediately. Can't ask for more than that.
6 de agosto de 2026
Avaliação não solicitada
Resposta da JOURNEY OFFICIAL
Hello Phil,
Thank you so much for your kind review! We’re sorry to hear you experienced an issue with your product, but we’re glad our team was able to troubleshoot the problem and get a replacement sent out promptly.
We truly appreciate your understanding and your kind words about our customer service. We’re happy we could make the experience right for you, and we hope you continue to enjoy your JOURNEY product!
Very pleased with my purchase
I received the order very fast, had some questions and Customer support was really helpful. The quality of the product is top and I would recommend these products from Journey Official
5 de agosto de 2026
Avaliação não solicitada
Resposta da JOURNEY OFFICIAL
Hello Roxana,
Thank you so much for your wonderful review! We’re thrilled to hear that your order arrived quickly and that our Customer Support team was able to assist with your questions.
It’s fantastic to know that you’re happy with the quality of your JOURNEY product and would recommend us to others. We truly appreciate your support and kind words!
Great customer service to help me get…
Great customer service to help me get the right product despite ordering the wrong one.
4 de agosto de 2026
Avaliação não solicitada
Resposta da JOURNEY OFFICIAL
Hello Devin,
Thank you so much for your kind words! We’re delighted to hear that our team was able to help you find the right product and make the process easier after the initial order.
We truly appreciate your support and are always happy to help. We hope you enjoy your new JOURNEY product!
Tolle Artikel und top Service
Tolle Artikel die nicht ganz günstig aber gut verarbeitet sind und auch sehr gut funktionieren. Sie sind den Preis Wert! Der Service ist ebenfalls richtig gut, ich hatte zwei mal ein Anliegen (Wallet und Schlüsselanhänger) und brauchte den Support. Sie reagieren schnell und arbeiten Lösungsorientiert. Top!
3 de agosto de 2026
Avaliação não solicitada
Resposta da JOURNEY OFFICIAL
Hallo,
vielen Dank für Ihre fantastische Bewertung! Wir freuen uns sehr zu hören, dass Sie mit der Qualität und Funktionalität unserer Produkte zufrieden sind und diese die Investition wert finden.
Es ist zudem schön zu wissen, dass unser Support-Team Ihnen bei Bedarf schnell weiterhelfen und hilfreiche Lösungen anbieten konnte. Wir wissen Ihr anhaltendes Vertrauen in JOURNEY sowie Ihre freundlichen Worte zu unseren Produkten und unserem Service sehr zu schätzen.
Nochmals vielen Dank für Ihre Unterstützung – wir wünschen Ihnen weiterhin viel Freude mit Ihren JOURNEY-Produkten!
5 stars
5 stars, 5 stars!!!!
So gooood!!! Great quality, everything feels expensive. Even the side thing that charges, is a great weight, not plastic and cheap.
Opening the box felt like opening an iPhone box, everything was perfect, great user experience and unboxing experience!
Super impressed!!!
30 de julho de 2026
Avaliação não solicitada
Resposta da JOURNEY OFFICIAL
Hi Sam,
We're thrilled to hear that you're loving your Journey product and that the quality, design, and unboxing experience exceeded your expectations and we'll be sure to share your kind words with our team.
Thank you for your support and for taking the time to share your experience. We hope you continue to enjoy your Journey products!
Got two products from journey and…
Got two products from journey and they're the best things that I ever bought, the wallet and the key organizer save so much space for my day to day life and the fact I don't have to carry airtags anymore is a godsend! And when I lost my charging cable for the LOC8 they offered a new one for free! Never had a better experience with a company before, couldn't reccomend more!
30 de julho de 2026
Avaliação não solicitada
Resposta da JOURNEY OFFICIAL
Helo Justyna,
Hi,
Thank you so much for your wonderful feedback! We're thrilled to hear you're enjoying both your LOC8 Wallet and Key Organizer, and that they've made your day-to-day life a little easier.
It means a lot to know you had such a positive experience with our team. We truly appreciate your support and recommendation!
Thanks again for being part of the Journey community.
customer support was both kind and…
customer support was both kind and professional.
28 de julho de 2026
Avaliação não solicitada
Resposta da JOURNEY OFFICIAL
Hi J. Buck,
Thank you so much for your kind words! We're delighted to hear that you found our customer support team both kind and professional. Your feedback means a great deal to us, and we'll be sure to share it with the team.
We truly appreciate your support and hope you continue to enjoy your Journey products!
LOC8 Passport Wallet great accessory and customer support
The LOC8 Passport Wallet is a great travel accessory. It holds my Aussie and Foreign passports plus five credit cards and a pen, and seamlessly connects with the "Find My" App on my iPhone. When I changed my iPhone, I forgot to remove it from my old phone (Rookie Error), so couldn't connect it to my new one. I contacted Journey Customer Support who quickly sent me instructions to reset the Wallet and pair with my new phone. Excellent support. Much appreciated!
29 de julho de 2026
Avaliação não solicitada
Resposta da JOURNEY OFFICIAL
Hello,
We're delighted to hear that you're enjoying your LOC8 Passport Wallet and that it's been a great travel companion. We're also glad our support team was able to help you get it paired with your new iPhone quickly.
Your kind words and support mean a lot to us. We truly appreciate your feedback and hope you continue to enjoy your Journey products on all your travels!
Very fast and friendly!
Very fast and friendly!! No complains….
27 de julho de 2026
Avaliação não solicitada
Resposta da JOURNEY OFFICIAL
Hello Spreitzer,
Thank you so much for your kind feedback! We're delighted to hear you had a fast and friendly experience with our team. We truly appreciate your support, and we're always here if you need anything in the future.
Enjoy your Journey products!
Remarkable experience.
Remarkable experience.
I lost my charging cable to my key organizer, due to a move. And they replaced it within 10 hours of me reaching out, and with no charge!
27 de julho de 2026
Avaliação não solicitada
Resposta da JOURNEY OFFICIAL
Hi Kasper,
Hi,
Thank you so much for your kind words! We're delighted to hear that you had such a positive experience with our support team and that we could get a replacement charging cable to you quickly.
Your recommendation means a lot to us, and we truly appreciate your support. We hope you continue to enjoy your Journey products!
Good products and outstanding service
Good products, fast delivery. Outstanding ultrafast support in case questions arise. Thank you!
27 de julho de 2026
Avaliação não solicitada
Resposta da JOURNEY OFFICIAL
Hello Buckhard,
Thank you so much for your kind words! We're delighted to hear you're happy with both our products and service. We truly appreciate your support and look forward to serving you again in the future!
Highly Recommend..
So I just wanted to share my experience.. my phone had stopped charging on one of their chargers after having purchased it almost 2 yrs ago. I didn't realize but it wasn't the charger messing up.. I had an update on my phone. Once I updated it & the phone rebooted it then worked on your charger. Good to know in the process you honor your product for up to one year.
I had ordered another from you in the meantime while hoping to get this resolved.. the updated version with more charging power & once again your charger doesn't disappoint! It's fantastic! So much faster than the previous chargers I have from you but I utilize them all (have 4 now) & if this one lasts as I hope it will like the others so far I will continue to be a loyal customer! These look great, are super sturdy & do the job exceptionally well! Very pleased with my purchases. I'm very picky so being impressed by your products really means something.
Thank you for your prompt response & willingness to help as well. Their customer service is phenomenal! Really appreciate that in an age where finding one-on-one help with products is becoming scarce these days. Highly recommend this company & their charging 3-in-One Standing products.
25 de julho de 2026
Avaliação não solicitada
Resposta da JOURNEY OFFICIAL
Hello April,
Thank you so much for sharing your experience and for your kind words!
We’re thrilled to hear that your charging issue was resolved and that you’re enjoying your new upgraded charger as well. It’s wonderful to know that our products have become a reliable part of your daily routine, and we truly appreciate your loyalty and support.
We’re also grateful for your feedback about our customer service. Providing helpful and personal support is very important to us, and we’re happy we could assist you.
Thank you again for choosing Journey—we look forward to continuing to serve you!
Great support
After 6-7 months I noticed the stitching was coming undone and reached out to Journey Support. They responded very quickly, respectfully and professionally. Working with Priyanka and team, we got the issue resolved and I couldn’t be happier. Thank you!
24 de julho de 2026
Avaliação não solicitada
Resposta da JOURNEY OFFICIAL
Hello Dustin,
Thank you so much for your kind words and for sharing your experience! We’re delighted to hear that Priyanka and the team were able to assist you and resolve the issue. We truly appreciate your support and are always here to help.
Excellent customer service from the…
Excellent customer service from the Journey team. I reached out about my desk mat order and had a reply within minutes. When the size I'd ordered turned out to be out of stock, they immediately offered a great alternative and arranged the swap on the spot, invoice and all. No back-and-forth, no waiting around — just prompt, friendly help that solved the problem then and there. Exactly how customer service should be. Highly recommend.
23 de julho de 2026
Avaliação não solicitada
Resposta da JOURNEY OFFICIAL
Hello Gurkan,
Thank you so much for your wonderful review! We're delighted to hear that you had such a positive experience with our team. Providing prompt, friendly, and hassle-free support is what we strive for, so it's great to know we could help. We truly appreciate your recommendation and your support!
Went above and beyond
Went above and beyond on an order when they really Journey didn’t necessarily need to. Suitably impressed.
23 de julho de 2026
Avaliação não solicitada
Resposta da JOURNEY OFFICIAL
Hello Andy,
Thank you for your kind feedback! We're thrilled to hear we could exceed your expectations. Going the extra mile for our customers is something we truly value, and we're so glad it made a positive impression. We really appreciate your support!
Great product and customer service!
I thought I had a defective product. After contacting the support team they promptly responded with kindness and patience. Ultimately found out it was user error on my part and the product works perfectly.
I would recommend this product to everyone. Thanks again to the support team for their stellar customer service!!
20 de julho de 2026
Avaliação não solicitada
Resposta da JOURNEY OFFICIAL
Hello N Carter,
Thank you so much for your thoughtful review! We're delighted to hear everything worked out and that our support team could help resolve the issue. Your kind words about our customer service mean a lot to us, and we're thrilled you're enjoying the product.
Thank you for your recommendation and for being part of the Journey community!
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