I have made several purchases. I have found some amazing fits and different designs. I can't count the number of times I get a compliment on the dress I am wearing. I have never had any issues with th... Ver mais
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Veja o que dizem as avaliações
I have purchased many items- I love them all- Only offering Credit is acceptable but when your credit expires in a short time or the email is lost- It doesn’t seem like the best customer experi... Ver mais
A empresa respondeu
Joyfolie denied our refund because the package reached their warehouse after Day 30 from order date—even though we submitted the return on Day 9 and shipped on Day 11 using their FedEx label. FedEx th... Ver mais
I've been waiting for some time to order from Joyfolie and now ive finally managed to get the pieces I've wanted for some time. Ive only made one exchange so far and happy with my final purchase of tw... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Find new, stunning designs and style in Joyfolie! Our Girls & Women's clothing and accessories will wow you! Stop by and shop today.
Informações de contato
Estados Unidos
- joyfolie.com
3,8
Muito Bom
259 avaliações
Respondeu a 46% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
As pessoas também visitaram
This was my first time shopping online…
This was my first time shopping online with Joyfolie. I was very pleased with the beautiful selections, pricing and sizes available. Overall, I had an excellent customer service experience with Luis. Thank you so much for your prompt response and action in helping to resolve my issue. I’ll definitely be back again.
31 de janeiro de 2026
Avaliação não solicitada
Resposta da Joyfolie
We’re so thrilled you chose Joyfolie for your first online shopping experience! 💖 It means so much to hear you loved our selection, sizing, and pricing. We’re especially happy that Luis could help make your experience smooth and enjoyable — we’ll be sure to pass along your kind words!
We can’t wait to welcome you back for your next dreamy occasion ✨
Great customer service
I placed an order with Joyfolie and the two items did not fit. I contacted the customer service department and they were very happy to send me out a prepaid shipping label and send me the sizes that fit me. No return hassles and very nice to work with. Now I have my outfit and I’m ready to wear it! Very nice clothing! I’ve been shopping with you guys for a while.
31 de janeiro de 2026
Avaliação não solicitada
Resposta da Joyfolie
Thank you so much for sharing your experience! We’re so happy to hear our customer service team was able to help make the exchange easy and hassle-free. It means a lot to know you’ve been shopping with us for a while and that you’re now all set with an outfit you love. Thank you for your continued support—we truly appreciate you! 💛
A brand I genuinely love
Love Joyfolie! The styles are beautiful, unique, and thoughtfully designed. Everything feels high quality and true to the brand’s aesthetic. It’s such a fun brand to follow and one I’d definitely recommend.
27 de janeiro de 2026
Avaliação não solicitada
Resposta da Joyfolie
Thank you so much for your sweet words! 💛 We’re thrilled to hear you love Joyfolie and enjoy our unique styles. Your support means the world to us, and we can’t wait to keep bringing you the dreamy pieces you love.
The quality is at par
The quality is at par! Very stylish and unique. Will 100% recommend to friends and family.
21 de janeiro de 2026
Avaliação não solicitada
Resposta da Joyfolie
Thank you so much for the love! 💖 We’re thrilled you’re enjoying your piece and appreciate you recommending us to your friends and family. Can’t wait to see you rock it! ✨
I received my items promptly
I received my items promptly. Customer service gets back quickly when I have a problem.
30 de janeiro de 2026
Avaliação não solicitada
Resposta da Joyfolie
Thank you for sharing your experience! 💕 We’re so glad to hear your items arrived promptly and that our customer service team was able to help quickly when needed. Your kind words mean so much to us!
We can’t wait to keep bringing you pieces you love. ✨
Gorgeous
Ordered two dressed for my daughter for her sweet 16 and both were absolutely gorgeous. She got tons of compliments and the quality was exceptional.
2 de janeiro de 2026
Avaliação não solicitada
Resposta da Joyfolie
Thank you so much for sharing! 💕 We’re thrilled to hear your daughter loved her dresses and that they made her Sweet 16 even more special. Hearing that the quality and style hit the mark truly makes our day!
We hope she continues to sparkle in her Joyfolie pieces and we can’t wait to dress her for the next milestone. ✨
Gorgeous selection of clothing
Gorgeous selection of clothing! Highly, highly recommend.
13 de outubro de 2025
Avaliação não solicitada
Resposta da Joyfolie
Thank you so much! We’re thrilled you love our selection and truly appreciate your recommendation!
Resposta da Joyfolie
We appreciate your feedback! It’s great to know the item matched expectations and fit just right.
Cheap
Cheap. No liner in bathing suit top I bought from them with zero support. I contacted them for a return or exchange and they told me that I cannot get a refund & that I should sell i on a resale website. Is this real life? Wtf?
27 de janeiro de 2026
Avaliação não solicitada
Resposta da Joyfolie
We’re so sorry to hear about your experience. This is never what we want for our customers. We truly appreciate you sharing your feedback, and we’d love the opportunity to look into this further and help make things right. Please reach out to our customer care team so we can assist you directly.
I love their products
I love their products, very responsive cs and fast shipment.
27 de janeiro de 2026
Avaliação não solicitada
Resposta da Joyfolie
Thank you! Fast shipping and great customer service are always our goal, and we’re glad it showed!
Joyfolie filters reviews
Joyfolie filters reviews that are posted on their website. While reviews displayed on their site may be authentic customers, Joyfolie does not display all reviews submitted. For example – I purchased something from Joyfolie in which the sizing was off and submitted a review. After submitting the review, I noticed it wasn’t posted on the product page. I emailed Joyfolie to ask why and was told that reviews submitted to Joyfolie are filtered internally, and because of this not all reviews are posted. Posting only positive reviews is a disservice to customers looking for an unfiltered review of their products.
15 de agosto de 2025
Avaliação não solicitada
Resposta da Joyfolie
Thank you for sharing your concern. We’re sorry to hear this caused frustration and appreciate the opportunity to clarify.
Our system is designed to publish relevant reviews automatically, and we do not have the ability to choose which reviews are published or not. This ensures that all customer feedback—both positive and constructive—is shared fairly and transparently.
We understand how important honest feedback is when making purchasing decisions, especially regarding fit and sizing. Insights like yours help both our team and other shoppers. Thank you for taking the time to share your experience.
Awful company
Awful company. They do not respect their return policy. Most of their items are overcharged polyester (made out of plastic. Horrible customer service. Would never purchase here again.
21 de dezembro de 2025
Avaliação não solicitada
Resposta da Joyfolie
We’re truly sorry to hear that your experience did not meet your expectations. We understand how frustrating this can be and appreciate you sharing your feedback.
For transparency, our return policies are always available for customers to review, and we make every effort to follow them consistently to ensure fairness for everyone. You can find our full policy details here: https://www.joyfolie.com/pages/policies. Additionally, each product page includes detailed descriptions, including the fabric composition, so customers can review this information before purchasing.
With your order, we received the returned item with stains that were not reported prior to the submitted request as it was outlined in our policy that defects/damages must be reported within 14 days of receipt hence, our team made sure to inform you about the issue and offer to ship the item back to you but never received a response from you.
We value all feedback and take concerns about our products and customer service seriously, as they help us continue to improve. Thank you for taking the time to share your experience.
I love your items so much I have a lace…
I love your items so much I have a lace top I brought I knew it was to little for my granddaughter but I bought it anyway cause I'm going to try to make it work you guys get the orders out quickly I love that too my granddaughter be dressed nice for church every time we go they are well made clothes
26 de janeiro de 2026
Avaliação não solicitada
Resposta da Joyfolie
Thank you so much for your heartfelt review! We love hearing how much you enjoy our items and that you chose the lace top because you loved it so much. It’s especially meaningful to know your granddaughter wears our pieces to church and always looks lovely. We’re also glad you appreciate the quick shipping and the quality of our clothing. Thank you for your continued support—it truly means a lot to us.
Customer service is outstanding
Had an issue with my purchase and Joyfolie was able to help and make things perfectly right. Shipping was fast and my experience turned out to be pleasant. Every time I reached out for help they promptly responded and waisted no time. I’m so happy with this company and their customer service. I hope they never change. I recommend 10/10 for experienced and quality of items. They always have the most beautiful dresses!
26 de janeiro de 2026
Avaliação não solicitada
Resposta da Joyfolie
Thank you so much for taking the time to share this thoughtful review! We’re truly happy to hear that we were able to resolve the issue and turn your experience into a positive one. Providing fast shipping, prompt responses, and excellent customer care is very important to us, so your kind words mean a lot. Thank you for your recommendation and for trusting Joyfolie—we’re so grateful for your support and love that you enjoy our beautiful dresses!
What can I say? Love
What can I say? My daughters’ most requested brand, my favorite to buy from. Sales are so worth it, and the one time I got flawed pieces they replaced them AND I got to keep the flawed! We love them and they last forever.
26 de janeiro de 2026
Avaliação não solicitada
Resposta da Joyfolie
Thank you so much for this amazing review! We’re honored to be your daughters’ most requested brand and your favorite to shop from. It means a lot to hear that you love our sales, our quality, and our customer care. We’re so glad we could make things right for you, and we truly appreciate your trust and support.
They resolved my issue quickly
They resolved my issue quickly, communication was great. They provided me my own coupon code because I was having difficulty getting a generated one. Prompt resolution, easy to communicate with.
23 de janeiro de 2026
Avaliação não solicitada
Resposta da Joyfolie
Thank you so much for taking the time to leave such a kind review! We’re really glad to hear that your issue was resolved quickly and that our communication made the process easy for you. It was our pleasure to provide a personalized coupon code to ensure everything worked smoothly. We truly appreciate your feedback and support—we hope you find more pieces that would suit you!
Great customer service
Great customer service! There was an issue with an item that I ordered. It wasn’t in stock they offered a replacement size! They have the best quality clothes and amazing customer service!
22 de janeiro de 2026
Avaliação não solicitada
Resposta da Joyfolie
Thank you so much for your wonderful review! We’re thrilled to hear you enjoyed your experience and that we could help with the replacement size. It means so much to know our quality and customer service are making a difference. We can’t wait to share more stylish pieces with you soon!
I ordered a dress for my daughter and…
I ordered a dress for my daughter and it arrived falling apart at the seams! What kind of trash are you ripping people off with? I am unable to return due to “final sale”. So now we are stuck with a dress that cannot be worn. Do not purchase from this company.
21 de janeiro de 2026
Avaliação não solicitada
Resposta da Joyfolie
We’re truly sorry to hear about your experience. Per Joyfolie’s policy, items that arrive damaged or defective may be eligible for an exchange, provided the item is unworn, unwashed, and has the original tags still attached. In order for us to assist, damage must be reported promptly upon receipt so our team can review the concern and determine the appropriate next steps. If the item meets the above conditions and the issue was reported within the required timeframe, we are happy to review photos and assist with an exchange when applicable.
I am in love! I feel like a bride!
I did not have super high expectations of the dress after being burned by other online shopping experiences. However, I was completely blown away by the quality and beauty of this dress. It fits perfectly, looks so dreamy, and is made so expertly. It is truly incredible! I am using it for engagement photos and I already feel like a fairy princess! The color is so rich, too. The bustle is easy. Everything about this dress is perfect.
14 de janeiro de 2026
Avaliação não solicitada
Resposta da Joyfolie
Wow! Thank you so much for sharing your experience. Your words just made our day! We’re absolutely thrilled to hear that the dress exceeded your expectations and that you feel like a fairy princess in it.
We put a lot of love and care into crafting each piece, so it’s amazing to hear that you appreciate the quality, fit, and dreamy details. Your engagement photos sound like they’re going to be magical, and we’re so honored that our dress is part of such a special moment in your life.
Thank you again for your kind words and support. We can’t wait to see you shine in your photos!
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