I have made several purchases. I have found some amazing fits and different designs. I can't count the number of times I get a compliment on the dress I am wearing. I have never had any issues with th... Ver mais
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Veja o que dizem as avaliações
I have purchased many items- I love them all- Only offering Credit is acceptable but when your credit expires in a short time or the email is lost- It doesn’t seem like the best customer experi... Ver mais
A empresa respondeu
Joyfolie denied our refund because the package reached their warehouse after Day 30 from order date—even though we submitted the return on Day 9 and shipped on Day 11 using their FedEx label. FedEx th... Ver mais
I've been waiting for some time to order from Joyfolie and now ive finally managed to get the pieces I've wanted for some time. Ive only made one exchange so far and happy with my final purchase of tw... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Find new, stunning designs and style in Joyfolie! Our Girls & Women's clothing and accessories will wow you! Stop by and shop today.
Informações de contato
Estados Unidos
- joyfolie.com
3,8
Muito Bom
259 avaliações
Respondeu a 46% das avaliações negativas
Normalmente responde dentro de 48 horas
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If I could leave 0 stars I would
If I could leave 0 stars I would. I purchased a pair of boots for my daughter. She wore them 3 times before they started ripping and tearing. I asked for a replacement or refund if I returned them since they can’t even be worn anymore and I was told absolutely not- no exchanges, refunds or returns. I even included pictures of the boots ripping.
Edit after seeing their response- if I could include the pictures here, I would. There was no signs or wear and tear other than their fabric blatantly ripping off both boots. They were never worn in the rain/ got wet. They’re clearly made out of fabric that isn’t meant for shoes and the material is cheap. I have never experienced such poor customer service from a business before. They responded to all my emails up u til I asked how to leave a review on their own website and now they won’t answer me.
18 de janeiro de 2026
Avaliação não solicitada
Resposta da Joyfolie
We’re very sorry to hear about your experience with the boots. Based on the pictures you sent us, it’s very noticeable that the item was worn out, showing visible signs of fabric stress, ripping, and tearing. The boots have a textured chiffon upper, which is a very delicate, open-weave material resembling a fine net. Because of the fabric, the product page clearly states that these boots should only be cleaned by wiping.
We understand that the boots were only worn a few times; however, even light use can affect the condition of this delicate fabric. Factors such as moisture, the surfaces walked on, and how the boots were handled all contribute to wear, which in this case caused the damage visible in the photos.
Additionally, this order is already beyond the 30-day return policy, and as outlined on our website, damaged or defective items upon delivery should be reported within 14 days from the date of purchase.
As stated in our return policy, Joyfolie does not accept returns for merchandise that has been damaged due to washing attempts or normal wear and tear. We truly appreciate your feedback and will continue working to make care instructions as clear as possible to help prevent similar issues in the future.
I have purchased from this company…
I have purchased from this company several times and it never disappoints!! High quality clothing that looks incredible on! Most recently, I purchased the Hadara dress in Ecru. Great quality fabric, is stretchy, true to size, flattering, and has adjustable straps to fit my exact body! Its nice enough that I plan to wear it to a wedding. I will return to Joyfolie over and over again for nice clothing at reasonable prices.
5 de janeiro de 2026
Avaliação não solicitada
Resposta da Joyfolie
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you loved the Hadara dress in Ecru. Your kind words truly mean a lot to our team. We're so grateful for your continued business with us, and we hope you will continue to enjoy our pieces.
I took a risk and bought 5 outfits on…
I took a risk and bought 5 outfits on sale at 50% off in spite of the return policy that almost scared me off. Every piece fit perfectly and beautifully! I wouldn’t have wanted to return a single one.
17 de janeiro de 2026
Avaliação não solicitada
Resposta da Joyfolie
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you loved all five outfits and that everything fit perfectly. Your kind words truly mean a lot to our team. We're so grateful you gave us a try, and we hope you continue to enjoy our pieces.
I am very disappointed in this company
I am very disappointed in this company. I ordered 3 dresses off their 50% off sale. Waited almost two weeks to even get a confirmation my order had been received. Thankfully once the item was shipped it arrived VERY FAST! Unfortunately,all of the dresses l ordered are too big, the size chart is incorrect for each individual dress design, yet they use standard chart for every item. I can make 2 of the 3 dresses work, but decide to inquire about exchanging for a smaller size. I was approved, but only give FIVE days to get the item to the Post Office. I work a traditional 9-5 job that makes it very difficult to get to the post office during the week, by the time i could go to the Post office, the CANCELLED my exchange label! They have ZERO Human CSR, you will get the most polite AI responses. That even lie about being a human... At this point I will take the loss on the dress to never deal with this company again.
17 de janeiro de 2026
Avaliação não solicitada
Resposta da Joyfolie
Thank you for taking the time to share your experience with us. We sincerely apologize for the frustration and disappointment this situation has caused. We truly understand how upsetting this must feel. We have received your message, and our team is actively reviewing your case. This is currently being handled internally, and we will be reaching out to you directly via email with an update as soon as possible. We appreciate your patience and kind understanding.
I've ordered several times from…
I've ordered several times from Joyfolie. Their dresses are beautiful and well made, and my photographer client closet is filled with them. Both the kids and adults love them and feel great in them during the photo session.
17 de janeiro de 2026
Avaliação não solicitada
Resposta da Joyfolie
Thank you so much for your kind words and for trusting Joyfolie for your client closet! 🥰 We’re thrilled to hear that both kids and adults love our dresses and feel great during photo sessions. Your support and feedback mean the world to us! 💕
DON'T WASTE YOUR MONEY!!!!
There are so many things wrong with this place. First, I was told they're a small business, which is what drives their return policy - make sure to read and understand that before purchasing. I bought 2 dresses on sale in August and they were a crappy fit so I sent them back. I thought I was getting my money back and so I ordered the dresses again in a different size plus another dress for my cousin's wedding. Well, come to find out that the sale dresses are for site credit only, so I ended up with $200 in store credit. The dress I kept and wore ONCE for my cousin's wedding is falling apart at the seams already. The fit of the dress is definitely a result of some fast fashion Shein garbage but priced at 5xs that.
With the $200 site credit I bought myself a skirt I was eyeing, a top for my sister, 2 skirts for my sisters, and 3 dresses for my nieces. I got a lot for the $200 because they were having a sale. The dresses started falling apart immediately and my nieces were very disappointed. My sisters haven't complained about their skirts and the top. The skirt I got for myself is am utter nightmare and leads me to believe they use AI for advertising. There's no way this is the same skirt they advertised; it looks like octopus arms!!!
So in the end, the quality is cheap garbage that falls apart easily. The return policy makes it so you take a chance and then get stuck in a cycle of returns and exchanges (if you're lucky) before you really get stuck with crap.
ALSO!!! There's a VERY SHORT time window to use store credit before it's gone forever. It's either 30 or 60 days and I almost lost the $200 I was sitting on hoping to buy something I loved. This time frame includes any other exchanges in that time frame; it doesn't start over. So if you buy something October 1 and the credit expires November 30, that's it.
10 de setembro de 2025
Avaliação não solicitada
Resposta da Joyfolie
Thank you so much for sharing your experience. We completely understand your frustration — it’s disappointing when a purchase doesn’t meet expectations, and we truly empathize with the issues you’ve experienced with the quality of some of our products. We’d like to clarify a few points regarding our return and store credit policy, which is outlined on our website. Sale items or orders with any discounts are eligible for store credit only, and the credit expires 60 days after the date of issue, as these are promotional pricing. Full-price items are eligible for standard returns and exchanges within the policy guidelines.
We also genuinely appreciate your feedback regarding fit and quality. Your comments have been shared with our team to help improve both our products and the customer experience.
Joyfolie Fan
I love Joyfolie. I have been purchasing clothing for myself and for my two daughters from them for several years.
16 de janeiro de 2026
Avaliação não solicitada
Resposta da Joyfolie
Thank you so much for your kind words and for being such a loyal Joyfolie fan! 🥰 We’re thrilled to hear you and your daughters have been enjoying our pieces for years — your support truly means the world to us. 💕
Absolutely the BEST customer service
Absolutely the BEST customer service, hands down! They communicated with me quickly about an item being out of stock and offered a different option, and made everything so easy! They are wonderful! I highly recommend Joyfolie to anyone, and will definitely be ordering again!
15 de janeiro de 2026
Avaliação não solicitada
Resposta da Joyfolie
Thank you so much for this incredibly kind review! 💕 We’re absolutely thrilled to hear that our team was able to help quickly and make the process easy for you. Communication and care are so important to us, and it means the world to know you felt supported every step of the way.
We truly appreciate your recommendation and can’t wait to have you shop with us again soon. Thank you for being part of the Joyfolie family! ✨
Order Quality & Presentation are Top Notch!
Just placed my first order with Joyfolie and I am thoroughly impressed! The promptness, presentation of the order, including very sweet personalized free gift, were just too cute! The dresses we received are clearly very high quality and we will certainly be ordering from Joyfolie again! Their customer service with a follow-up question I had was also 10/10! Highly recommend Joyfolie!
13 de janeiro de 2026
Avaliação não solicitada
Resposta da Joyfolie
Thank you so much for your kind words! 💖 We’re thrilled to hear that you loved your first Joyfolie experience—from the dresses to the personalized gift and our customer service. Your support and recommendation mean the world to us, and we can’t wait to welcome you back for your next order!
If I could give a zero I would
If I could give a zero I would. Return policy is not good. They only give limited time for use of store credit and refused actual.refund in returned merchandise. I will never buy from them again and recommend everyone avoid. Ordered serval dresses for my daughter's wedding, returned all items immediately that didn't fit or didn't like. Was issued store credit only, which expired soon after it was emailed. Attempted to get my money back, was refused any other offers to make it right.
12 de janeiro de 2026
Avaliação não solicitada
Resposta da Joyfolie
We’re very sorry to hear about your experience and truly appreciate your feedback.
Please know that we always strive to make our policies clear and transparent on our website, including information about returns, store credit, and expiration dates. As much as we would have liked to accommodate your request differently, we must follow our established policies to ensure fairness and consistency for all customers.
We genuinely empathize with your situation and understand how disappointing this must have been. We hope this helps clarify the process, and we sincerely appreciate you taking the time to share your experience with us.
The sad thing about this website is…
The sad thing about this website is that they have amazing dresses for little girls (not just women). They run sales a lot so you can get a really good deal on some of these dresses. However, the reason why I give them a 1 star is because of their customer service. They do NOT have their customers in mind, only filling their own pockets. If something is wrong with the order (that wasn’t your fault), they will fight you when you want the issue resolved. Meaning, you have to spend so much of your time going back and forth getting something resolved. I’ve had this happen multiple times with them now. And the resolution is never a refund btw. It’s always store credit or replacement. When the customer complains about something valid, just refund right away. It’s as simple as that.
28 de novembro de 2025
Avaliação não solicitada
Resposta da Joyfolie
Thank you so much for sharing your thoughts with us. We truly value hearing from our customers, as it helps us continue improving our products and services.
For your convenience, our return policy is available on our website, and you can review it here: https://www.joyfolie.com/pages/policies. This will provide all the details regarding returns, exchanges, and refunds. We really appreciate your support and hope to provide you with an even smoother and more enjoyable experience in the future!
Horrible with returns. Sketchy policy
I ordered a dress whichI tried on and immediately repackaged because it didn’t fit. I sent it back quickly. The emailed me that they would not refund me because they found a stain (of which they failed to attach a picture). This is literally impossible because sure I had the dress on for 1 minute at most. I’ll never even consider this company again. I highly advise you to find another option because their customer care is horrendous.
9 de janeiro de 2026
Avaliação não solicitada
Resposta da Joyfolie
Thank you for sharing your feedback. We’re sorry to hear about your experience and truly understand your frustration. Please know that all returns are carefully inspected to ensure that items are still in good, sellable condition for our customers. In this case, our inspection found a stain on the returned item, which is why the return was unfortunately not accepted.
We value all feedback and are continuously working to improve our processes. We hope to have the opportunity to provide you with a better experience in the future.
Will not cancel an order when requested
Placed an order and they wouldn’t cancel it when I asked. Their return policy is opaque, and they refuse to cancel an order even if it was placed in error. You’d have to file a chargeback with your credit card company to try and get your money back.
6 de janeiro de 2026
Avaliação não solicitada
Resposta da Joyfolie
We’re sorry to hear about your experience and truly appreciate your feedback. Our goal is always to provide a smooth and transparent shopping experience.
Please note that we are unable to make any adjustments, additions, or cancel orders after they have been submitted. Orders cannot be combined, so we encourage reviewing your order carefully prior to checkout.
We understand how frustrating this can be and are happy to assist you with any questions regarding placing an order to make the process as easy as possible. Your satisfaction is important to us, and we hope to provide a better experience in the future.
For the past 4 years I've ordered so…
For the past 4 years I've ordered so many girl dresses from this company. I never returned anyting. Even though sometimes the size runs a bit bigger for dresses I keep it.
Don't dry the clothes otherwise they shrink! I've learned that myself!
I like their fabric and I am grateful for their special offers that allow me to get more dresses at onces.
I will keep purchasing their dresses as I love their new collections all the time.
Daniela
29 de dezembro de 2025
Avaliação não solicitada
Resposta da Joyfolie
Thank you so much for your wonderful review and for being such a loyal Joyfolie customer over the past four years! We’re thrilled to hear that you love our dresses, appreciate the fabrics, and enjoy our special offers. Your tips about sizing and care are so helpful, and we’re grateful that our collections continue to bring you joy. We can’t wait to share many more beautiful designs with you, and we’re so happy to have you as part of the Joyfolie family!
Joyfolie - Amazing experience!
I ordered a pair of boots and am so impressed by the quality of the product, the packaging and personal touch included within. These boots are GORGEOUS, well made and fairly priced. I will be ordering more products from Joyfolie!
20 de dezembro de 2025
Avaliação não solicitada
Resposta da Joyfolie
Thank you so much for your amazing review! We’re beyond thrilled to hear that you love your boots and that the quality, packaging, and personal touches exceeded your expectations. Your excitement truly makes our day, and we can’t wait to delight you with more Joyfolie products in the future. We’re so grateful for your support and can’t wait to see what you choose next!
Pleased with my purchase
The dresses and designs this business sells are unique and very different from what I see elsewhere. I purchased two dresses from this business. Both of them are worth the price in terms of quality and design. I would definitely purchase again from them.
My only issue was with the sizing. Both the dresses are XL, but one is slightly small on me and the other slightly big. I wish their sizes were more consistent.
24 de dezembro de 2025
Avaliação não solicitada
Resposta da Joyfolie
Thank you so much for sharing your experience! We’re thrilled to hear that you love the unique designs and quality of our dresses — it truly means a lot to us. We also appreciate your honest feedback regarding sizing, and we understand how important consistency is when finding the perfect fit. Your input helps us continue improving, and we can’t wait to welcome you back for your next purchase!
I ordered 3 different items
I ordered 3 different times, the boots are literally among my favorites and i get compliments on all of them! I have several dresses, varying materials and quality on them. For the most part, they are very nice and I am not disappointed. A couple are a bit wrinkly, which is expected after shipping, but overall i love them, my husband loves them, and my mom loves them! Bralettes…adorable and super comfy!
14 de dezembro de 2025
Avaliação não solicitada
Resposta da Joyfolie
Thank you so much for taking the time to share your experience! We’re thrilled to hear that you love your boots, dresses, and bralettes—and that they’re getting so many compliments.
It means a lot to us to know that our pieces are bringing joy to you, your husband, and your mom. We truly appreciate your support and kind words, and we can’t wait to continue bringing you more styles you’ll love!
Truly unique
I’ve been shopping at Joyfolie for years, and their dresses never disappoint! Every piece is beautifully designed, and truly unique. The attention to detail make their collections stand out. They always have the most beautiful, one-of-a-kind finds for children perfect for special occasions or everyday magic. Highly recommend!
15 de dezembro de 2025
Avaliação não solicitada
Resposta da Joyfolie
Thank you so much for your wonderful feedback and for being a loyal Joyfolie customer! We’re thrilled to hear that our dresses and children’s collections continue to delight you.
It’s wonderful to know that the attention to detail and unique designs have made your shopping experience special. Your support and recommendation mean so much to us, and we look forward to continuing to bring magical, one-of-a-kind pieces for you and your family.
Love all of JoyFolie clothing!
Love all of JoyFolie clothing!! Such beautiful pieces! The packaging & tags are even pretty! The sizing and quality is right on 👍🏻 💕
15 de dezembro de 2025
Avaliação não solicitada
Resposta da Joyfolie
Thank you so much for your kind words! We’re thrilled to hear that you love your JoyFolie pieces and appreciate the attention to detail in our packaging and tags. It’s wonderful to know that the sizing and quality met your expectations.
Your support and feedback mean so much to us, and we look forward to delighting you with more beautiful pieces in the future!
Order at your own risk
The dress I ordered looked nothing like the pic. Dress was too big. Got a discount on the dress so I was not able to return. So I lost $65. I wish I would have read more reviews or seen that they had 2 stars to begin with.
12 de dezembro de 2025
Avaliação não solicitada
Resposta da Joyfolie
We’re sorry to hear that the dress did not meet your expectations. Our deep discount/final sale policy is clearly outlined on our website, and these items are not eligible for returns. We always advise checking the sizing chart on each product page to help ensure the best fit.
We also encourage customers to contact us upon receiving an item if there are concerns regarding fit or quality, as our team is happy to assist and provide guidance. Your feedback is appreciated and helps us improve for future customers.
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