Jumia Kenya Avaliações 

I have a Return that has not been addressed since 13th Jul for more than 12days.
Ref: JKE-67D-395978779-3869
The Products do not meet product description and Jumia is forcing me to accept the Items.

Unbelievable. Ordered 4 HP printer cartridges . They are fake. No ink at all. Very bad experience.

Made payments through their paybill, they claim I need to have the payment made through their online platform. Called numerous times for my refund coz my order is still pending and yet no positive feedback. Everytime it's a different story of I will confirm. Too tiring and discouraging for someone who has all their household items from Jumia. Pathetic service on refunds.

Bought Olay regenerist 3point 9,000ksh
They delivered wrong product Olay moisturizer which cost around 4,500ksh after return for exchange they refused to return money and infact the delivery guy who delivered returned with the product after realizing it's wrong item .now I lost 9,000 they never respond and never refund...jumia claim of refund is lie ..you loose your money

Ordered a VITRON MULTIMEDIA SPEAKER SYSTEM , I connected but it din work, I did a return then they called again n said its working , n they returned back to me but again when I connect it wasn't working n this time when returning one of the speakers had a Clark 🙄🙄...now I hv been requesting for a return since Friday 48 hrs aren't over yet ??????? Can someone do something??? Have communicating wth customer care all they keep saying is someone will communicate to you, yet no one has ....its disappointing, I always do my orders from jumia but this time you have lost a customer coz that was my last order
I need this issue to be solved ASAP

Unfair cancellation

Prepaid Orders cancelled an hour after arriving at the pick-up point.
Customer service personnel (Grace) cites a technical issue,.was that my fault Grace? we are looking for other options

They are horrible to sellers, don't leave your items at their warehouse as they will take every thing when the item does not sell and blame you for not collecting the items despite contacting them numerous times. They are thieves and liars

The worse experience. Delivery doesn't happens. You paid for a door to door delivery but the person in charge of delivery ask you to go to pick your parcel. If you don't go, they cancel your order. Very frustration after waiting 3 weeks the items. Customer support talk like robot and cannot deliver the parcel after cancellation. Beginning was nice, now JUMIA is a bid disaster. Runaway from them

As a loyal customer, I would say Jumia is Great. If you want to buy legit products, look for the 'official store' icon. Especially for laptops and electronics. You won't regret it. My experience has been great over the past years. Kudos!

They have come up with a shipment service where you can send packages to anywhere in the world. They claim its a five day delivery. My package took 22days to get there. They did not even contact me for at least 12 days. My package was also damaged. Kindly do not send fragile items. I am very disappointed especially with the fact that they lied and assured me its only five day delivery. I do not recommend them. Kindly ship items with any other company.

I ordered a duvet and am happy it was delivered on time, and as ordered

That this shop is even running is a wonder…no, as in none whatsoever, contact with customer care as they call it - wow, just wow.
Items missing, showing up a month late. I’m sure someone will be able to do this much better in Kenya, and I’m looking forward to that day !

HORRIBLE Experience as a JUMIA seller. These guys are really just crooks trying to milk sellers.

1 . Customers pay for shipping, but a seller pays a 'shipping contribution' AGAIN after Jumia deducts a high commission!
2. If you don't sell a MIN of 10 items per month again you are charged.
3. They force you to use very expensive packaging even if the item could use the basic cheaper packaging.
4. They are very PUNITIVE to sellers and PENALISE for anything they can come up with.
5. They keep your seller ratings down.
6. No customer or seller service.
7. They are not transparent about what they deduct from sellers, new deductions every time.

Making a profit becomes difficult and they keep asking sellers to increase the selling price, which makes it hard to remain competitive. If you try to resolve the issues they keep emailing you robotic responses. The customers do not realize what some sellers go through.
I have lost money instead of making money.

Jumia you will lose vendors/sellers!

Please do not buy a new iPhone from Jumia. I ordered for a new iPhone x phone from them and they sold me a refurbished phone despite the fact that I paid for a new phone. When I asked them about it they said that my item is under warranty and there is nothing they can do about it. If you have encountered a similar situtation kindly leave a message here we are looking for more victims so that we can bring a claim against them under consumer protection.

I have an ask.

Why do they note on their products price tag that delivery is free within Nairobi and when you place your order they end up charging the delivery fee?

Goods are delivered in good condition and shape and delivery is pretty fast, with purchases arriving earlier than actually indicated. The customer care service is also top notch, polite and prompt. Keep it up Jumia!!

I recently bought a solar kit on Jumia platform. It was delivered minus one item. Upon enquiry, customer care staff were quick to offer a voucher of ksh. 300 as compensation for an item worth 1200. The missing item was used to lure customers make purchase and never intended to be delivered. I have an incomplete kit and will have to spend more money or return the kit for refund. Having experienced their refund process that will take forever. Jumia must style up and stop colluding with their partners to steal from the public. Dose anyone know which government agency you can report to?

They have poor services ordered some items,then received a notification that they were ready for pickup, upon arriving at the pickup station,i.e posta Nakuru,the product had not yet arrived,you see I can't keep on going checking for a package that is not there,that is a wastage of resources,I have been trying to contact their customer care for assistance to no avail,am really disappointed..

Ive been using jumia.ke for 4 months.
I am happy with their products, pricing, description, & delivery.
I'm not happy that in order to contact jumia through contact page, i must use a kenyan phone number.
I am in Ireland, I use jumia.ke to purchase items for an orphanage/child rescue in kenya.
Soon my subscription is due to be renewed (this saves me on delivery costs) but jumia send a code to the orphanage phone in kenya..not to my phone, and there is never enough time to input the code.
I want them to email me a code but trying to contact them is impossible.
Thats the main problem I have.
I also never receive money off online coupons or promo codes.
Otherwise I would be happy to continue using jumia.

I paid for delivery of a gift to a friend. But although she was home they sent me an email that delivery was unsuccessful and that if the next delivery was also unsuccessful the order would be cancelled. They never went to deliver for sure.

On their next attempt my friend was on the phone with the delivery guy every hour during the day and he kept saying that she should pay to have her gift delivered, which she ultimately agreed to even though I already paid for delivery.

In other words Jumia's drivers extort their customers to double-pay for delivery.

Find another vendor if you can.