Jumia Kenya Avaliações 

I wish I could subtract to zero star for this fake business, apparently at the very door of my shopping experience. I tried to have them deliver a substantial order for apparels totalling ksh70,000 for my family. I added everything to cart until I reached shipping costs. A whopping ksh9000? Yet items were to be picked in the city at afya center. These people are jokers, no way to reach their pre-purchase customer care only a dead give away to their inefficiency, mediocrity, disarrayed and unscrupulous company. In the meanwhile, I will shop at mall and put my items in a cart drive home. Rather than take the place of Amazon in kenya to give us the beauty of online shopping, they're not anywhere near Mama mboga in terms of customer service. Stay away

Very poor customer service thieves and liars !. Lack of respect for customers, poor quality on their goods...been customer for two years but after this, I'm done with them !. I ordered a Samsung s8 phone and it took over a month for Jumia to deliver. Once I got it, I couldn't download some apps such as Netflix and I got a message on Google Play store that said that my phone was not certified. I initiated a return/refund and they said that the phone was fine and that I tried to modify it and that's the reason it wasn't working so, they refused to refund me and stated if I don't accept the phone back, they will keep the phone and the money. This went on for a month emailing back and forth and whenever I called Customer Service they would put me on hold and not get back to me so I'll sit there waiting like or they'll hang up until I got the point not to bother. They also lied on multiple emails that they had tried to call me but I was unreachable but I never saw any missed calls from them. Finally, they have sent my phone to their warehouse on Mombasa road due to "them not being able to reach me on number provided" and that if I don't pick it up in 90 days, it will become their property. Still don't know when they tried to return it and so don't know how many days it's been in their warehouse. Never again !!!!! They are crooks !!!!

The products arrived on time and the prices were fair. I prefer shopping online now
.

Pathetic services . selling 3ply surgical mask at 6k and delivery 2ply very low quality that what you advertise . customer service only there to take orders but not handle complaints. 6k is not a lot but you will loose big time

The product arrived in time and was in perfect condition

The product are not what you see. I think they have fake products. I will never buy anything online with them after I bought a watch and a phone. Both had a cheap feeling opposite of what they advertise

The service was excellent, the delivery came on time, the product was in good condition when it arrived.

This people are awesome and so accurate on client needs.
Their delivery guys are friendly and so respectful

I ordered for a Lenovo Ideapad mini-laptop and received it within shortest time possible. It was also in perfect condition. I loved the service.

Jumia delivered the product I ordered very promptly, an they communicated every step of the way, but the product was nothing close to how it was advertised to me