My rug arrived very quickly and feels high-quality for a washable rug. We had another washable rug from another company and it never really gripped the floor well and slid all over the place and event... Ver mais
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Veja o que dizem as avaliações
We were looking for a specific sized rug for our motorhome with plenty of orange in the design. It took us a while but eventually we found this great lively style which we could order to our exact siz... Ver mais
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I had not heard of this site but couldn't resist the rug I eventually purchased. It was as described and I was not disappointed. It is beautiful!! The rug was well packaged and delivery within given... Ver mais
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The site very easy to navigate, very easy to find the size and colour i wanted. The rug itself is excellent quality, really lovely colours and strong looking, doesn't move either as non slip back.... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
At Justrug, we believe creating a home you love should be simple, stress free and inspiring. Our brand was built on one clear idea: design should fit real life, not the other way around. That means style that feels modern, service that feels personal, and values that put people first. Customer happiness is at the heart of everything we do. With free shipping & free returns, shopping with Justrug is designed to be effortless and worry free. We listen, we adapt, and we go the extra mile because trust is not given, it is earned. Justrug is more than a name, it is a community that cares. From the first click to the moment your order arrives, we want you to feel confident, valued and part of our story.
Informações de contato
16192 Coastal Highway, 19958, Lewes, Estados Unidos
- info@justrug.com
- justrug.com
4,6
Excelente
1 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 78% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
They refunded my money after I made a…
They refunded my money after I made a bad choice of colors and had me donate the rug. Very community minded
22 de maio de 2026
Resposta da JUSTRUG
Thank you for sharing your experience! We're glad we could make things right with a refund, and donating the rug felt like the perfect way to turn it into something positive. Customer satisfaction means everything to us at JUSTRUG, and we hope you'll give us another try when the right color comes along!
Fantastic customer service!!!
22 de maio de 2026
Resposta da JUSTRUG
Thank you so much! We're thrilled to hear you had a fantastic experience with our customer service — taking great care of every customer is what JUSTRUG is all about. We hope to welcome you back soon!
Who knows when ordering anything online…
Who knows when ordering anything online what you’ll get. But we were very pleased with the workman’s quality.
21 de maio de 2026
Resposta da JUSTRUG
Thank you for taking a chance on us — we know ordering online can feel uncertain! We're so pleased the quality of your new rug lived up to your hopes. Delivering craftsmanship you can trust is exactly what we aim for at JUSTRUG. We'd love to welcome you back soon!
Love the washable rug
Love the washable rug. Reasonably priced and arrived in a timely manner.
14 de maio de 2026
Resposta da JUSTRUG
Thank you for the great review! We're so glad you're loving your washable rug, and that it arrived on time at a price that felt right. Easy-care, washable rugs are a favorite here at JUSTRUG, and we're happy this one's a hit. We hope to see you again soon!
Easy to order
Easy to order. Arrived on time, well packaged. Would definately reconnend.
20 de maio de 2026
Resposta da JUSTRUG
Thank you for the kind review! We're delighted the ordering process was easy and that your new rug arrived on time and well packaged. Your recommendation means a lot to us at JUSTRUG — we hope to welcome you back soon!
Just what I needed but color was way off from photos
I loved being able to create a custom size rug with an interesting design. It is in the kitchen next to the island, so it had ti be no pile and washable. My main complaint is that the color was pretty different from what the online picture showed. I was way more blue than the photos showed.
20 de maio de 2026
Resposta da JUSTRUG
Thank you for the thoughtful review! We're so glad the custom size and washable, no-pile design worked perfectly for your kitchen — that's exactly the kind of practical, made-to-fit solution we love to offer. We're genuinely sorry the color came through more blue than our online photos suggested. Screen settings and lighting can shift how colors appear, but we know that's frustrating when it doesn't match your expectations, and accurate color representation is something we're always working hard to improve. Thank you for the honest feedback — it really helps us do better, and we'd love the chance to get it just right for you next time.
Beautiful rugs and great to work with
Beautiful rugs and great to work with. Very simple process.
23 de abril de 2026
Resposta da JUSTRUG
Thank you for the wonderful review! We're so glad you love your rug and found the whole process simple and easy. Making rug shopping straightforward and enjoyable is exactly what we aim for at JUSTRUG. We'd love to work with you again soon!
The quality of the Rugs was not what we…
The quality of the Rugs was not what we expected. We have bought from here before and we’re very happy. This time the low quality was very disappointing.
12 de maio de 2026
Resposta da JUSTRUG
Dear Sharon,
Thank you for your feedback. As a returning customer, your satisfaction means a lot to us, and we are very sorry to hear that this recent order did not meet your expectations.
We want to make this right for you immediately. Please reach out to our support team directly at info@justrug.com with your order number #18913, and we will find a solution for you right away.
Best Regards,
JUSTRUG Customer Support Team
Resposta da JUSTRUG
Thank you so much for the wonderful review! We're delighted the runners turned out exactly as you hoped — that's exactly what we aim for. They're a fantastic choice for adding warmth and style to hallways and kitchens. Enjoy them, and thank you for choosing us!
They are easy to work with
They are easy to work with. Rugsare good quality and easy to care for.
19 de maio de 2026
Resposta da JUSTRUG
Thank you so much for the kind words! We're so glad you found us easy to work with, and that the rug's quality and easy care are living up to expectations. That's exactly what we strive for. Thank you for choosing JUSTRUG — enjoy your new rug!
Pretty and practical, lovely rug!
I chose this rug for the colour, it's similar to my living room. I decided on a round one and I'm so glad I did. I ordered it a few days ago and it came all the way from Istanbul within a couple of days.
The rug is washable, crucial with dogs and grandchildren. It is quite thin so I don't have to shave my door. It is light to lift making vacuuming easy. More than anything it is very pretty and ties up the colours in my living room.
I hope my new rug will last a long time because I love it. It is well made and well finished and seems tough. I'm 100% happy with my new rug and with the company I bought it from. I definitely recommend Justrug, I know where to look next time I need a new rug.
8 de junho de 2026
Avaliação não solicitada
Resposta da JUSTRUG
What a wonderful review — thank you so much! We're absolutely delighted that your round rug ties your living room colours together so beautifully, and that it arrived from Istanbul in just a couple of days.
It sounds like it's a perfect fit for your life: washable for the dogs and grandchildren, thin enough to clear your door, and light enough to make vacuuming a breeze. We put a lot of care into making our rugs well-finished and hard-wearing, so it means the world to hear you find yours tough and beautifully made. We're confident it'll bring you joy for many years to come.
Thank you for recommending us and for trusting JUSTRUG — we'll be right here whenever you're ready for your next one. Enjoy your lovely new rug!
Good quality. Loved the custom sizing
Excellent rug. Ready delighted when I unpacked it and it was usable immediately. Good quality. Would definitely order again.
18 de maio de 2026
Resposta da JUSTRUG
Thank you so much for the lovely review! We're delighted it was ready to use the moment you unpacked it — and that the quality lived up to expectations. It means a lot to hear you'd order again. Thank you for choosing JUSTRUG — enjoy your new rug, and we'll be here whenever you're ready for the next one!
Very prompt service
Very prompt service. Love my rugs and the colours are just as shown. When i can afford more i will definitely order more.
11 de maio de 2026
Resposta da JUSTRUG
Thank you so much for the kind review! We're delighted you love your rugs and that the colours came through just as shown — and we're glad the service was nice and prompt too. It would be our pleasure to welcome you back whenever the time is right. Thank you for choosing JUSTRUG — enjoy your rugs!
Pick the size you need
I just had my kitchen floor redone and wanted to have a rug that went from counter to counter (8’x4’). There are very few places that let you select your size and this is it. The colors are vibrant and an appropriate thickness for a kitchen so we don’t trip on it.
13 de maio de 2026
Resposta da JUSTRUG
Thank you so much for the wonderful review! Congratulations on the newly redone kitchen floor — we're so glad we could help you find that perfect counter-to-counter fit. Custom sizing is something we're proud to offer, so it's lovely to hear it made all the difference for you. And you're spot on about the thickness: just enough to feel substantial in a kitchen while staying low and trip-free. Thank you for choosing JUSTRUG — enjoy your new rug!
The rug was exactly what I wanted it to…
The rug was exactly what I wanted it to look like. The delivery was on time and wrapped to protect the rug. I will definitely be buying from you guys again
15 de maio de 2026
Resposta da JUSTRUG
Thank you so much for the kind review! We're delighted the rug turned out exactly as you envisioned, and that it arrived on time and well protected — we take real care with our packaging. It would be our pleasure to welcome you back. Thank you for choosing JUSTRUG — enjoy your new rug!
Rugs are correct size and look exactly…
Rugs are correct size and look exactly as ordered
Very good quality and service
15 de maio de 2026
Resposta da JUSTRUG
Thank you so much for the kind review! We're delighted the rugs arrived in the right size and looking exactly as ordered, and that both the quality and service hit the mark. That's exactly what we strive for. Thank you for choosing JUSTRUG — enjoy your rugs!
As described and quick delivery.
15 de maio de 2026
Resposta da JUSTRUG
Thank you so much for the kind review! We're glad the rug was just as described and reached you quickly. Thank you for choosing JUSTRUG — enjoy your new rug!
Just what I wanted and looked exactly…
Just what I wanted and looked exactly like the photo. I think I will order another one.
14 de maio de 2026
Resposta da JUSTRUG
Thank you so much for the kind review! We're delighted it was just what you wanted and looked exactly like the photo. It would be our pleasure to welcome you back for another. Thank you for choosing JUSTRUG — enjoy your new rug!
Good quality rug for the price
Good quality rug for the price. Delivered in just over a week.
13 de maio de 2026
Resposta da JUSTRUG
Thank you so much for the kind review! We're glad you found great quality for the price and that it reached you within the week. Thank you for choosing JUSTRUG — enjoy your new rug!
Caramel-camel custom size printed rug from Turkey.
The color was different from what I expected. I thought it would be more-so mushroom brown-bronze but it is actually a caramel camel tan golden brown. Although it’s not what I was expecting, I do love it! And the quality is excellent!
20 de abril de 2026
Resposta da JUSTRUG
Hi, and thank you so much for sharing your experience! We're delighted you ended up loving your custom size printed rug, even though the caramel-camel tone turned out a little warmer than the mushroom brown-bronze you had pictured. It means a lot to hear the quality lived up to your expectations. Enjoy your beautiful new rug, and thank you for choosing JUSTRUG!
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