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Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Your product is the most dysfunctional, frustrating, and over priced I have ever encountered. The device fails to work (with multiple devices fully charged and a full pod) much of the time.... Ver mais

Avaliado com 3 de um total de 5 estrelas

Maybe it's just me...but JUUL 2 has never ascended the heights of JUUL 1 in terms of flavours. I understand JUUL maybe reluctant to release Mango, Berry etc due to regulators, but well competitors don... Ver mais

Avaliado com 4 de um total de 5 estrelas

I love juul I switched from regular cigarettes to a juul about 9 months ago and I love it but I gave them a 4 star cuz they constantly leak they need to do something about this because it's awful. It... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I’ve been wanting to stop smoking for a long time but didn’t want to use those garbage vapes options out there - was really pleasantly surprised to hear JUUL dosent use sugar so no bloating and also f... Ver mais

Detalhes da empresa

  1. Loja de cigarros eletrônicos
  2. Loja de vaporizadores

Sobre JUUL

Escrito pela empresa

The Device.
JUUL is the smart and simple vapour experience designed for adult smokers. Not your average e-cigarette – JUUL uses proprietary e-liquid in order to meet the satisfaction standards of adult cigarette smokers.

JUULpods basics.
Our snap-in JUULpods make it easy to customise your experience while you find what works for you. No messy refills, just snap the JUULpod into the top of your device and puff. We offer a variety of JUULpods flavours.

30-Day Money Back Guarantee.
The JUUL 30-Day Money Back Guarantee allows you to try a JUUL Starter Kit purchased on www.JUUL.co.uk with complete peace of mind. Should you decide that JUUL isn't suitable for you, simply send back your JUUL Starter Kit within 30 days of purchase to receive a full refund. This does not affect your statutory rights.

Quality & Standards.
At Juul Labs, we take the quality of our products seriously. We design with compliance in mind, testing throughout the development process and continuing to test once products go into production. We hold our technology to high category standards.

Customer Support & Warranty.
Rest easy knowing that, should you need it, your JUUL Device is backed by a two year limited warranty and a team of JUUL Care experts. Creating your JUUL profile and registering your device ensures a seamless and speedy replacement process. This does not affect your statutory rights.


JUUL Support is available Monday to Friday
9:00am - 5:00pm here

Disclaimer
The reviews posted on this page are independent reviews from customers and Juul Labs has no influence over their content. JUUL is not a smoking-cessation product and has not been approved for the treatment, prevention or cure of any specific condition. Juul Labs does not endorse any smoking cessation or health benefits claims in the reviews.

Informações de contato

3,1

Bom

O TrustScore é 3 de um total de 5

353 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 76% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

I have been using the Juul 2 for three…

I have been using the Juul 2 for three months now, and I've noticed that the pods are leaking. Most of the time, I find myself wiping both the inside and outside of the pod and battery case. The cost is £6.99 for two pods, and I feel like I lose most of the liquid if I don’t use the vape every hour. It's a shame because the device is so convenient, and I was looking for something that wouldn't require filling and did not leak.

10 de novembro de 2024
Avaliação não solicitada
logotipo da JUUL

Resposta da JUUL

We're sorry to hear you've had an issue. Please contact our JUUL Care Team who will help to resolve this - https://support.juul.co.uk

Avaliado com 1 de um total de 5 estrelas

Had exactly the same experience

Had exactly the same experience as a previous poster. Again with the Summer Menthol pods, but this time my device indicated the pod was fake. I informed Juul of this, giving full information as requested on their online form, Only to get an email several days later asking for full information. Infuriating! I don't have time for this, Juul, I already told you what you need to know, you should be dealing with the retailer (Tesco) whose FULL details, address of the store and all, I have ALREADY GIVEN YOU,

22 de outubro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

bought from them before trying to get…

bought from them before trying to get more now and wants all my details, then wants a photo of my ID as proof of my age with the amounts of company loosing deta I will not give it to them.

I will not give my ID over the internet and not for a vapour pen REALLY, I will buy tobacco from a shop no ID needed THANKS JUUL BIG HELP

7 de outubro de 2024
Avaliação não solicitada
logotipo da JUUL

Resposta da JUUL

We're sorry to hear you've had an issue. Please contact our JUUL Care Team who will help to resolve this - https://support.juul.co.uk

Avaliado com 5 de um total de 5 estrelas

JUUL2 & App

I bought the JUUL2 yesterday, the app is a super cool idea and makes the device beep if I can't find it (which is always lol)

18 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Helping to quit smoking

Trying to quit smoking, really enjoying the JUUL2 for it, definitely satisfies the craving and I’m smoking less and less. Highly recommend the autumn tabaco for those who are struggling to quit but want a tabaco flavour in a vape

11 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Juul 2 vape

Juul Is one of the best vape company out there. The new juul 2 is amazing bcause you can track ur liquid level how much pods you smoke and estimated how many puff you got on charge. Track it on the app. Check ur battery level, see how much smoke a day.
The only thing they should do is get a on the go charge case for the juul 2. That only thing they need to improve on

22 de novembro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

It is not possible to change the…

It is not possible to change the subscription delivery date forward

23 de julho de 2024
Avaliação não solicitada
logotipo da JUUL

Resposta da JUUL

We're sorry to hear you've had an issue. Please contact our JUUL Care Team who will help to resolve this - https://support.juul.co.uk

Avaliado com 1 de um total de 5 estrelas

I'm sorry but this is not for me.

I'm sorry but this is not for me.
Juul is amazing it was the e liquid l didn't like.

22 de junho de 2024
Avaliação não solicitada
logotipo da JUUL

Resposta da JUUL

We're sorry to hear you've had an issue. Please contact our JUUL Care Team who will help to resolve this - https://support.juul.co.uk

Avaliado com 2 de um total de 5 estrelas

Disappointed with Customer Service

The device itself is fine but have had issues with some flavoured pods ie Sumer Menthol. Opened two new pods to find they are empty. Sent email to Customer Service who asked for full details or photo of the device. Have sent this and had another email asking for same information - delaying tactic. Not impressed at all with customer service and very disappointed in their response and lack of help or advice.

25 de junho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great experience

I was happy to walk into the JUUL store seeing as thought I’ve never seen one before, the staff were extremely polite, the juul2 is an amazing alternative, couldn’t be happier

18 de junho de 2024
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

The Juul 2 pods leak too often

The Juul 2 device is great and it made stop normal cigarettes. But too little choice of the pods similar to the Virginia Tobacco pods and autumn pods. I dont like vapes with sweet flavours. For me needs improvement on the leakage of the pods, it is too often that it leaks and doesn't last as long when that happens.

25 de dezembro de 2023
Avaliação não solicitada
logotipo da JUUL

Resposta da JUUL

We're sorry to hear you've had an issue using a JUULpods. Please contact our Customer Care team who will help to resolve this - https://support.juul.co.uk

Avaliado com 2 de um total de 5 estrelas

Been using this company for 3 years new version is rubbish! Bring back the old ones or create pods that work!

Been using this company for 3 years but ever since they’ve changed to vape to a newer version it no longer takes all the liquid from the pod meaning I am wasting nearly half per pod. Contacted the company and they troubleshooted the vape which was a mission in itself to get it to connect. Came back no fault. Purchased an additional one same things still happening, they sent one out. Same things still happening so it’s obviously the pods that are faulty but they have no intention of correcting this and have basically fibbed me off. I have always returned my unused pods over the years as requested so they can see that these newer versions are half full!

Shame as I’ve now had to take business elsewhere due to this fault and no one really caring about losing a customer

1 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great product

Great product, always been a fan of Juul and will continue to be so with the JUUL2 :)

1 de maio de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

love this product

I love this product nd went to the shop in white city to top up.. staff were very kind nd gave me lots of info.. xx

3 de maio de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

My experience to Juul was amazing…

My experience to Juul was extremely amazing . I was greeted “Caesar” he was so welcoming and very informative. He told me everything about Juul from its objectives to its flavours. Honestly a really great store with great workers.

1 de maio de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

From the moment I walked into their…

From the moment I walked into their store, I was greeted with warmth and professionalism. The staff members are incredibly knowledgeable about their products and took the time to understand my preferences. The staff at JUUL Westfield are dedicated to ensuring customer satisfaction, they go above and beyond to address any concerns or questions, making every interaction a positive one.

2 de maio de 2024
Avaliação não solicitada

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