First order from them. Cruelly cocked up, sending a withdrawals suffering customer a single tub of 10 ZYN rather than the order of 10 tubs of regular size. Live chat handler "Maria" needed me to... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Always an excellent service received from iqos service desk. Any issues resolved quickly through to completion. Tina was great yesterday when I had a question and wanted to change my subscription d... Ver mais
The customer service was again first rate (not that I have had much cause to contact them) Azzy dealt with my query in a professional and timely manner and was able to answer all my questions in one c... Ver mais
A empresa respondeu
IQOS always deliver! I was struggling to order a new vape unit as my 4+ year old one is beginning to be unreliable. I couldn't get into my account and I managed to speak to Azzy on the IQOS live chat... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre IQOS UK
Escrito pela empresa
Welcome to IQOS! If you’re an adult smoker looking for a better alternative to continued smoking, IQOS is here to support you in your journey. Our heat-not burn products combine an electronic device IQOS, with specially designed tobacco sticks called HEETS and TEREA. IQOS also heats tobacco-free sticks called LEVIA. IQOS and heat-not-burnsticks are not risk-free. HEETS ,TEREA and LEVIA contain nicotine, which are addictive. For adult use only.
Try IQOS ILUMA ONE for £5. Use our ILUMA ONE heated tobacco device for 14 days before deciding to buy.
Welcome to VEEV One! If you are an adult vaper looking for a new vape that offers a range of flavours, VEEV One is here for you. VEEV One is an affordable, user-friendly pod-based vape device. We offer 2000 puffs* in our starter kit for only £9.99, as well as a range of 12 different pods flavours to choose from. VEEV One Pods contain nicotine, which are addictive. For adult use only.
Informações de contato
Reino Unido
- 0800 432 0000
- iqos.com/gb/en
4,4
Excelente
9 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 98% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
As pessoas também visitaram
Great customer service
Great customer service! Very helpful, fast and friendly:)
16 de julho de 2026
Avaliação não solicitada
My experience has been great every time…
My experience has been great every time I’ve visited, but this visit was especially memorable thanks to Sofia. She was incredibly helpful, professional, and informative throughout. Her excellent customer service made all the difference.
Thank you, Sofia!
Emdad
16 de julho de 2026
Avaliação não solicitada
It helps with smoking and value for…
It helps with smoking and value for money
9 de julho de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Agent named Maria helped me with the…
Agent named Maria helped me with the issue that I had with my order. Wonderful service!
15 de julho de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi, Alex.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Very polite and service great
Very polite and service great
15 de julho de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Leslie, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Jasmine who I spoke to was extremely…
Jasmine who I spoke to was extremely helpful and sorted out all my problems very, very efficiently. Thank you Jasmine!
15 de julho de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi, Elisabeth.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
First order from them
First order from them. Cruelly cocked up, sending a withdrawals suffering customer a single tub of 10 ZYN rather than the order of 10 tubs of regular size.
Live chat handler "Maria" needed me to repeat my issue at first. They were at least charming and sent another message to keep the chat from automatically disconnecting whilst I struggled to get a picture. They seemed to be doing their best within the limited framework available to them.
I'm unlikely to order direct from the company again. I'll probably find another, more reliable online store.
15 de julho de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi,
thank you so much for sharing your experience and for the positive feedback. It makes us very happy that
you have sorted out a convenient solution for you with Bilal.
We do strive in continuously improving our products and services in order to offer the best IQOS experience to our customers. We are always here to help, therefore, do not hesitate in getting back in touch with us if needed.
Marion, IQOS Team
Farouk was very polite and helpful.
Farouk was very polite and helpful.
15 de julho de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
First time seeing these devices and…
Edit: unfortunately I’ve dropped the stars to one. I’m a new customer and I ordered the kit at £19 but the wrong colour was selected so it was cancelled within the half hour window and when trying to order the colour I wanted they tried to charge me £29 and said I no longer qualify as a new customer. Stay clear from these gangsters.
First time seeing these devices and they’re amazing. Was having issues with ordering and Saad was an amazing help and gave me the information I needed to place an order. Thank you
15 de julho de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Sp, we are very sorry you feel this way.
We have contacted you privately as we'd like to provide you with the necessary support.
We kindly advise you to check your email address you used for registering Trust Pilot, you should have received an email.
Also, please note that maybe the message has landed into the “spam” section of your mailbox.
We hope to hear back from you soon.
Marion, IQOS Team
Excellent and fast customer service.
25 de junho de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi, Małgorzata.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
The customer service was again first…
The customer service was again first rate (not that I have had much cause to contact them) Azzy dealt with my query in a professional and timely manner and was able to answer all my questions in one call. Just goes to prove that great customer service is not difficult to provide, I wish all businesses could be as good.
13 de julho de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi, Colin.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
The customer service was outstanding…
The customer service was outstanding and the advisor went out his way to help me and explained to me extremely nicely.
14 de julho de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi, Usha.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
I love Iqos and Sakina was absolutely…
I love Iqos and Sakina was absolutely lovely and helpful
13 de julho de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Andreea, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Farouk was great when he called and the…
Farouk was great when he called and the products have all been great too.
9 de julho de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hello, Nick. We are very happy to read that you are enjoying your IQOS and that you are satisfied with our services. Indeed, with IQOS, our aim is to provide adult smokers with better alternatives than cigarette smoking and a smooth switching process.
Have a good day.
I had a problem with my delivery and…
I had a problem with my delivery and AZZY was very helpful and sorted the problem quickly.Thank you Azzy!
13 de julho de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi, Bianca.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Issue with making an order
Had an issue with adding a product in my basket for a couple of days. Saad (customer service representative) helped me go through with my order quickly & efficiently. Thanks Saad
13 de julho de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi NG, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Resposta da IQOS UK
Hi, Alina.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Their product is good but the customer…
Their product is good but the customer service response of late has been shocking. Since May I’ve not been able to get my usual 5% discount when purchasing Terea on their website and I have emailed and called several times and nearly two months later still not resolved. Initially told they can’t place the order for me over the phone, a week or so later told can do and would apply £20 voucher. I would have got £16 discount, and a previous order that I paid for was at full price so actually there was no comp at all. Still waiting for a resolution.
Yesterday my device stopped working and after various instructions to do this and that, gave the serial number unable to find it on my account so have to email info. Said would be in touch in 2-3 hours. 24 hours later nothing.
They used to be good. What happened?
11 de julho de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Abbey, we are very sorry you feel this way.
We have contacted you privately as we'd like to provide you with the necessary support.
We kindly advise you to check your email address you used for registering Trust Pilot, you should have received an email.
Also, please note that maybe the message has landed into the “spam” section of your mailbox.
We hope to hear back from you soon.
Marion, IQOS Team
IQOS always deliver
IQOS always deliver! I was struggling to order a new vape unit as my 4+ year old one is beginning to be unreliable. I couldn't get into my account and I managed to speak to Azzy on the IQOS live chat and they placed my order for me with next day delivery and a secure link to pay!
10 de julho de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Tracey, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Great service
10 de julho de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi, Andrei.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
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