IQOS UK Avaliações 

Thank you Ahmed for all your help and patience with dealing with my issue

My experience today with the agent MORONE it was very helpful and explained to me everything and very fast response to my concern

This is the worst website I have used this year.
There are at least 20 things wrong with it. I can't be bothered wasting my time to list them. Don't waste your time with this mickey mouse website.
I left without making a purchase, entirely the fault of a website created by marketing idiots

I’ve had a problem with one of my orders and Marouane was really helpful and replaced the faulty items.

Extremely disappointing customer service – Order never received

I am extremely disappointed with my experience with IQOS.

My order was marked as delivered by DPD on 25 October 2026, supposedly to my neighbour. However, my neighbour confirmed that they did not have my parcel.

They even showed me footage from their Ring doorbell camera, which clearly showed the delivery driver approaching the property, ringing the doorbell and then walking away with my parcel.

Since then, I have contacted IQOS customer service multiple times, but nobody has actually resolved the issue.

I was initially told that within 3 days I would either receive a replacement, a refund or an update. That deadline passed, and I still had nothing.

Every time I contacted customer service, I received apologies, repeated explanations and promises that my case had been escalated. One agent even ended the chat without providing any solution. Another told me they were experiencing technical issues and could not access my case.

I have spent far too much time chasing a company for an order that I paid for but never received.

I am not asking for anything unreasonable. I simply want the product I paid for or my money back.

The lack of communication, accountability and customer care has been incredibly frustrating.

Based on my experience, I cannot recommend IQOS.

My order payment link never arrived in my inbox on 2 consecutive days. On both occasions the advisers said there was an IT problem which would be rectified by the evening. It wasn't, then my order was cancelled. I phoned a third time and fortunately a helpful adviser named Daisy was sympathetic to my problems. She sent the link and waited while I checked that the payment link had arrived. She then made sure my payment was received so my order was placed. She also apologised for the problems I had encountered and was polite and friendly.

The customer service from Iqos is great. Been using the product for years and whenever I needed assistance it was always easy and effective. Tonight MAROUANE was just a delight, fast, efficient etc.

Well I really struggled with trying to do my order online and it was really frustrating, so I called and the lovely Redouane really helped me out, and it was then not a painful experience. What a lovely disposition Redouane had, a real credit to your company, and hopefully when I have future problems with online ordering, as no doubt I will, Redouane will be answer the call.

Spoke to daisy excellent customer service

I am writing this out of sheer frustration with IQOS customer service regarding order number 1083906265 (valued at £25).
My order never arrived. When I called, an agent claimed it was delivered to a "neighbour" but could provide no name, no details, and no proof of delivery. I was explicitly promised a replacement within three working days, which never arrived.
When I called back to follow up, I was given the convenient excuse that they are experiencing a "technical issue" and cannot view my account. They have taken my money, failed to deliver the goods, and are now hiding behind a system blackout to avoid issuing a refund.
I have now been forced to open a formal dispute with PayPal to get my money back. Absolutely unacceptable way to treat customers. Avoid.

JiVery helpful

Sakina was really helpful and solved my issue quickly and efficiently

Great customer care. Always helpful and friendly.

Really attentive and helpful. Bilal understood my complaint and dealt with it promptly and efficiently, and even managed to get me a better deal. Very happy with the outcome.

good service

i have ordered online a week ago , nothing arrived yet , after i was getting in touch with costumer care , they could not give me answer just delayed again to wait 3 working days for investigation. so you pay get nothing and you wait this iqos is not s serious company is a scam apart from the sell cancer

Great service by Emily I believe her name was who was working on a late shift yesterday in Manchester arndale very lovely lady who did a great job

Had a lovely conversation with Ed, who helped me through the ordering process and helped with the promo code issue. Kudos to Ed as the whole experience was much smoother than expected

I was connected to customer service agent without any waiting time. Azzy was very helpful and resolved my issue straight away.

As a long term customer of IQOS I’ve always found their website easy to navigate and the next day delivery service reliable.

Daisy dealt with my problem today efficiently and with charm and is a credit to the company - many thanks 😊