Kaiia The Label Avaliações 

Resposta da Kaiia The Label

17 de set. de 2026

HI Lady,

Thank you for your wonderful feedback. We’re thrilled to hear that you find the designs so cute and appreciate the quality of the material.

At Kaiia, we strive to offer products that not only look great but also provide excellent value for money. Your satisfaction is our priority, and it’s fantastic to know that you feel the Kaiia collection meets your expectations.

We value your input and look forward to serving you again soon!

Laura x

Resposta da Kaiia The Label

17 de set. de 2026

Hi Maisie,

Thank you for your valuable feedback regarding your experience with Kaiia. We are thrilled to hear that you found our clothing to be of very good quality and that you had an easy time navigating our website.

At Kaiia, we strive to provide our customers with not only stylish and high-quality products but also a seamless shopping experience.

We appreciate your support and look forward to serving you again soon.

Sam x

Resposta da Kaiia The Label

17 de set. de 2026

Hi Kaiesha,

Thank you for your feedback regarding our website. We are delighted to hear that you find it easy to use and navigate. At Kaiia, we strive to create a seamless shopping experience for our customers, and your positive comments affirm our efforts.

Thank you for choosing Kaiia. We look forward to serving you again soon!

Sarah x

Resposta da Kaiia The Label

15 de set. de 2026

Hi Jo,

Thank you for your wonderful feedback! We're thrilled to hear that you love our tracksuits.

Your comments about the beautiful designs, stunning colours, and comfort truly resonate with our commitment to quality and style. We strive to create pieces that are not only fashionable but also durable and comfortable for our customers.

Thank you for being a valued customer!

Sam x

Resposta da Kaiia The Label

15 de set. de 2026

Hi Malikah,

Thank you for taking the time to share your feedback with us. We are thrilled to hear that you were pleased with the quality of the tracksuit you purchased previously as a Christmas present.

At Kaiia, we strive to provide our customers with high-quality products and prompt delivery, and it’s wonderful to know that we met your expectations. We are delighted to hear that you are gradually collecting all the colours, as we take pride in offering a variety of options to suit your style.

Thank you once again for your support and for choosing Kaiia. We look forward to serving you again soon!

Laura x

Resposta da Kaiia The Label

14 de set. de 2026

Hi Kelsey,

Thank you for your wonderful feedback regarding your experience with Kaiia. We are thrilled to hear that you find the quality of our products to be exceptional, trendy, and comfortable, all while remaining affordable. It's fantastic to know that our items have become a staple in your winter wardrobe, travel essentials, and summer outfits throughout the year. Additionally, we are pleased that our discounts have added value to your shopping experience.

Thank you for choosing Kaiia, and we look forward to serving you again soon!

Amy x

Resposta da Kaiia The Label

14 de set. de 2026

Hi Chloe,

Thank you so much for your wonderful feedback! We are thrilled to hear that you love our tracksuits and find them comfortable. It's fantastic to know that they cater well to taller individuals who appreciate a bit of extra length in the leg. At Kaiia, we strive to create stylish and functional pieces that meet the needs of all our customers.

Thank you for choosing Kaiia!

Laura x

Resposta da Kaiia The Label

14 de set. de 2026

Hi Saoirse,

Thank you for your wonderful feedback regarding your recent purchase! We're thrilled to hear that you are pleased with the quality of the two tracksuits you bought and that the delivery was quick.

At Kaiia, we strive to provide our customers with high-quality products and an efficient shopping experience. Your satisfaction is our top priority, and it’s fantastic to know that we met your expectations.

We look forward to welcoming you back to our store for your future shopping needs.

Thank you once again for choosing Kaiia!

Sarah x

Resposta da Kaiia The Label

10 de set. de 2026

Hi,

We are absolutely thrilled to hear that you purchased a tracksuit for your girlfriend and that both of you are enjoying its comfort and coziness. Your satisfaction is our top priority, and it brings us great joy to know that our product has met your expectations in terms of comfort.

We also sincerely appreciate your feedback regarding the stitching issue. Quality is of utmost importance to us, and we take any concerns seriously. Please know that we are committed to ensuring that you are completely satisfied with your purchase. If the stitching issue persists or if you have any further concerns, we encourage you to reach out to our support team. We are here to assist you and will do everything we can to resolve the matter promptly.

Thank you once again for your valuable feedback and for choosing Kaiia.

Laura x

Resposta da Kaiia The Label

Atualizado em 10 de set. de 2026

Hi Hannah,

We sincerely apologise for the inconvenience you've encountered with your recent order. We understand how disappointing it can be to receive items that do not meet your expectations, particularly regarding sizing. Additionally, we are truly sorry to hear that the refund amount you received did not match your original purchase.

Please can you kindly reply to the message from Trust Pilot and provide us with your order number. This information will help us expedite the resolution and ensure that you receive the full amount owed to you.

We appreciate your patience as we work to make this right.

Amy

----------------------------------------------------------------------------------------------

UPDATE:

Hi Hannah,

Thank you for providing your order details. I have checked your order and want to assure you that our Customer Service team has taken your refund issue very seriously. They have escalated your concern for the missing refund to our Returns Department, and are currently awaiting their update.

To expedite the resolution of your refund, I have personally requested that our team follow up with the return department for an update on the refund. We understand how important this matter is to you, and we are committed to ensuring that your refund is processed as quickly as possible.

Once your refund has been successfully processed, you will receive a confirmation email from our Customer Service team. We appreciate your patience during this time and want you to know that we are dedicated to resolving this matter promptly.

Thank you for your understanding.

Amy

Resposta da Kaiia The Label

9 de set. de 2026

Hi Will,

Thank you for your wonderful feedback! We are thrilled to hear that you are satisfied with the quality of our products and that they arrived quickly. We take great pride in ensuring that our items are packaged securely to provide the best experience for our customers.

We appreciate your support and look forward to serving you again soon.

Laura x

Resposta da Kaiia The Label

9 de set. de 2026

HI Miss Amber,

Thank you so much for your wonderful feedback! We are absolutely thrilled to hear that you consider our materials to be the best. Your satisfaction is our top priority, and we truly value your insights regarding sizing. Rest assured, your feedback will be forwarded to the relevant department for their consideration, as we are always looking for ways to improve our offerings.

We appreciate your support and look forward to serving you again in the future.

Sarah x

Resposta da Kaiia The Label

8 de set. de 2026

Hi Abbie,

Thank you so much for your wonderful feedback! We truly appreciate your enthusiasm and support for Kaiia. It’s always encouraging to hear that our customers love our products and services.

Thank you once again for being a valued customer!

Laura x

Resposta da Kaiia The Label

8 de set. de 2026

Hi Shelbie,

Thank you for your feedback! We are thrilled to hear that you found our products very comfortable and that you experienced fast delivery. Your recommendation means a lot to us, and we appreciate you taking the time to share your experience.

At Kaiia, we strive to provide our customers with high-quality products and excellent service. Thank you once again for your support, and we look forward to serving you again soon!

Amy x

Resposta da Kaiia The Label

7 de set. de 2026

Hi Nicholas,

Thank you for your feedback regarding your recent experience with Kaiia. We are thrilled to hear that Marie and Amy provided you with excellent and prompt service while resolving your delivery address issue.

At Kaiia, we strive to ensure that our customers receive the highest level of service and support, and it is always rewarding to know when our team members have made a positive impact. Your satisfaction is our priority, and we appreciate you taking the time to share your thoughts.

Thank you once again for your kind words.

Sarah x

Resposta da Kaiia The Label

7 de set. de 2026

Hi Evie,

Thank you for your feedback! We’re thrilled to hear that you find our products to be super comfy and perfect for the airport. At Kaiia, we strive to create stylish and comfortable footwear that meets the needs of our customers. Your satisfaction is our top priority, and it’s wonderful to know that our products have made your travel experience more enjoyable.

We appreciate your support and look forward to serving you again in the future.

Sam x

Resposta da Kaiia The Label

7 de set. de 2026

HI Shannon,

Thank you so much for your wonderful feedback! We are thrilled to hear that you are so passionate about our tracksuits and T-shirts. Your satisfaction is our top priority, and it’s fantastic to know that you appreciate the quality of our products, even after multiple washes.

At Kaiia, we strive to provide our customers with stylish and durable clothing, and your loyalty means the world to us. We are committed to maintaining the high standards that you have come to expect from our brand.

Thank you once again for your support. We look forward to serving you again soon!

Amy x

Resposta da Kaiia The Label

7 de set. de 2026

Hi Louis,

Thank you for reaching out to us. We understand that ordering the wrong item can be frustrating, and we appreciate your proactive approach in contacting us for assistance.

We are pleased to hear that your experience with our customer service, particularly with Anna, was positive. Our team strives to respond quickly and effectively to all inquiries, ensuring that your needs are met with ease.

We look forward to serving you again soon.

Laura x

Resposta da Kaiia The Label

7 de set. de 2026

Hi Joel,

Thank you for reaching out to us regarding your recent experience with your order. We understand that mistakes can happen, and we appreciate you contacting us promptly.

We are pleased to hear that Anna from our customer service team was able to assist you the following day and resolve the issue effectively. At Kaiia, we strive to provide timely and efficient support to ensure our customers are satisfied with their shopping experience.

Thank you for choosing Kaiia, and we look forward to serving you again in the future.

Sam x

Resposta da Kaiia The Label

7 de set. de 2026

HI Scarlett,

Thank you for taking the time to share your feedback with us. We are thrilled to hear that you are satisfied with the quality and pricing of the items you have purchased from Kaiia.

Your positive experience is incredibly important to us, and it motivates our team to continue delivering outstanding service and high-quality products.

Thank you once again for your support, and we look forward to serving you again soon.

Laura x