My favourite tracksuits by far! They’re so comfy but still look really stylish, and I always get compliments whenever I wear the matching sets. They’re perfect for colder days, but I also love mixing... Ver mais
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Veja o que dizem as avaliações
Lovely clothes and great quality. Fast delivery and fast and efficient to get back to u over any problems. Anna was very helpful when I had a problem with a pair of pants and sorted issue with no prob... Ver mais
A empresa respondeu
Orders have all been shipped quickly. Tracksuits and clothes are so comfortable and last for ages. Have bought lots of different colours. Would highly recoommend. Just size down as the clothes are ove... Ver mais
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The quality of their products is unreal, very trendy and so comfortable but at the same Time so affordable it doesn’t break the bank unlike other brands. I use them for winter wardrobe and travel and... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de moda feminina
- também em
- Loja de agasalhos
- Loja de camisetas
- Loja de lingerie
- Loja de Roupas
- Loja de roupas Plus Size
Escrito pela empresa
Designed exclusively in the UK, KAIIA was born to inspire and deliver an elevated approach to fashion-forward street style for the modern, urban, cool-girl. With a laid back edge at the core, KAIIA THE LABEL is on a mission to make young women feel empowered through a curated wardrobe that provides wardrobe staples with a fearless edge and a subtle sexy aesthetic, no matter what shape or size. Elevation is our ethos. #WEAREKAIIA
Informações de contato
Reino Unido
- support@kaiiathelabel.com
- kaiiathelabel.com
4,6
Excelente
1 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 98% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Love fast delicery
5 de agosto de 2026
Avaliação não solicitada
Resposta da Kaiia The Label
Hi Natalie,
Thanks for taking the time to leave us a review! We're super happy to know your order arrived quickly.
Enjoy your purchase, and see you next time!
Amy x
I bought a hoodie zip up for £40
I bought a hoodie zip up for £40, the quality wasn't matching the price and I had to pay £2 and print a label to return the label. Really disappointing .
19 de agosto de 2026
Avaliação não solicitada
Resposta da Kaiia The Label
Hi Alice,
We are sincerely sorry to hear that you were disappointed with the quality of your hoodie and that you felt it did not reflect the price you paid.
We take great pride in the quality of our products at KAIIA, and it’s disappointing to hear that your experience did not meet the standards we strive for.
To allow us to look into this further and work towards a satisfactory resolution, please reply to our message via Trustpilot with your order details. Once we receive this information, our dedicated support team will be able to assist you further.
We appreciate your understanding and patience as we work to make this right for you.
Laura
Beautiful clothes :)
14 de agosto de 2026
Avaliação não solicitada
Resposta da Kaiia The Label
Hi Cath,
Thank you for your kind words about our collection! We are thrilled to hear that you find our clothes beautiful. At Kaiia, we strive to create stylish and high-quality pieces that our customers love.
We look forward to serving you again!
Sam x
Marie was amazing and handled my query…
Marie was amazing and handled my query promptly. I love this brand and the customer service is amazing. Thank you Marie for helping me.
17 de agosto de 2026
Avaliação não solicitada
Resposta da Kaiia The Label
Hi Joanna,
Thank you so much for your wonderful feedback! We are thrilled to hear that Marie provided you with exceptional service and handled your query promptly. At Kaiia, we strive to ensure that our customers have the best experience possible, and it’s fantastic to know that we met your expectations.
Your kind words about our brand and customer service truly mean a lot to us. We are committed to maintaining a high standard of support and will make sure to pass on your appreciation to Marie.
Thank you for being a valued customer of Kaiia.
Laura x
Amazing super cute clothes great…
Amazing super cute clothes great quality!!
3 de agosto de 2026
Avaliação não solicitada
Resposta da Kaiia The Label
Hi,
Thank you for your wonderful feedback! We’re thrilled to hear that you find our clothes at Kaiia to be amazing, super cute, and of great quality.
Your satisfaction is our top priority, and it’s always rewarding to know that our efforts to provide stylish and high-quality apparel resonate with our customers.
Thank you once again for your kind words!
Sarah x
shipping and quality A+
extremely fast shipping. amazing quality comfortable clothing
17 de agosto de 2026
Avaliação não solicitada
Resposta da Kaiia The Label
Hi Hazel,
Thank you for your feedback regarding your recent experience with Kaiia. We are thrilled to hear that you found our shipping to be extremely fast and that you are pleased with the quality of our clothing.
Your satisfaction is our top priority, and we strive to provide our customers with comfortable and stylish options. We appreciate you taking the time to share your thoughts, as it helps us continue to improve our services.
We look forward to serving you again soon.
Amy x
Kaiia has honestly come such a long way…
Kaiia has honestly come such a long way since they first started, and I’m absolutely obsessed with how far the brand has come! 🤍
I love their clothing — especially the comfy loungewear, the gorgeous stripy sets and the matching tracksuits. Their pieces are so on trend but still feel unique, and they somehow manage to make even the comfiest outfits look effortlessly stylish.
My wardrobe is basically full of Kaiia at this point 😂 and I genuinely can’t stop buying! Every time I think I’ve got enough, they bring out something else I need. 😂
You can really see how much the brand has grown, and their pieces now feel so distinctive and one-of-a-kind. Quality, comfort and style all in one — what’s not to love?
Safe to say, I’m a very happy (and slightly addicted) Kaiia customer! 🫶🏼✨
15 de agosto de 2026
Avaliação não solicitada
Resposta da Kaiia The Label
Hi Jo,
Thank you for sharing your feedback with us! We are thrilled to hear about your positive experience with Kaiia and the growth of our brand. It’s wonderful to know that you appreciate our clothing, especially the comfy loungewear, gorgeous stripy sets, and matching tracksuits.
We strive to create pieces that are not only on-trend but also feel unique and distinctive. Your acknowledgment of how we blend quality, comfort, and style is greatly appreciated. It’s fantastic to hear that our collections have resonated with you to the point where your wardrobe is filled with our items.
We understand the excitement of discovering new pieces that you simply can’t resist, and we are committed to continuously bringing fresh styles that meet your expectations. Your satisfaction is our priority, and we are delighted to have you as a loyal customer.
Thank you once again for your support, and we look forward to providing you with more stylish options in the future.
Laura x
Perfect quality and fast shipping
Perfect quality and fast shipping! Amazing products and excellent service, so happy x
14 de agosto de 2026
Avaliação não solicitada
Resposta da Kaiia The Label
Hi Megan,
Thank you for your wonderful feedback! We are thrilled to hear that you are satisfied with the perfect quality of our products and the fast shipping you experienced.
At Kaiia, we strive to provide our customers with amazing products and excellent service, and it’s rewarding to know that we met your expectations. Your happiness is our top priority, and we appreciate you taking the time to share your experience with us.
We look forward to serving you again soon!
Amy x
Resposta da Kaiia The Label
Hi Mackenzie,
Thank you for your feedback! We truly appreciate your recommendation and are thrilled to hear that you had a positive experience with us. At Kaiia, we strive to provide our customers with high-quality products and exceptional service. Your support means a lot to us, and we are committed to continuing to meet your expectations.
Thank you once again for choosing Kaiia and we look forward to serving you again in the future!
Laura x
Every piece I’ve ordered has fit…
Every piece I’ve ordered has fit amazingly and the quality is so good!
9 de julho de 2026
Avaliação não solicitada
Resposta da Kaiia The Label
Hi Lauren,
Thank you for your wonderful feedback! We're thrilled to hear that every piece you've ordered from Kaiia has fit you perfectly and that you're pleased with the quality.
At Kaiia, we strive to provide our customers with stylish and high-quality products, and it's rewarding to know that we have met your expectations.
We look forward to serving you again soon!
Sam x
the most comfiest sets and true to size…
the most comfiest sets and true to size my new fave brand
13 de agosto de 2026
Avaliação não solicitada
Resposta da Kaiia The Label
Hi Ellie,
Thank you for your wonderful feedback! We are thrilled to hear that you find our sets to be the most comfortable and that they fit true to size. At Kaiia, we strive to provide high-quality products that meet our customers' expectations, and it’s fantastic to know that we have become your new favorite brand.
We appreciate your support and look forward to serving you again soon!
Sarah x
I am kind of between sizes at times so…
I am kind of between sizes at times so I did size up. I reccomend this for buying fitted tops are they run slightly small. TikTok shop is useful as you can see the clothes and they explain to you sizing. Overall a good shopping experience
12 de agosto de 2026
Avaliação não solicitada
Resposta da Kaiia The Label
Hi,
Thank you for your valuable feedback regarding your recent shopping experience with Kaiia. We appreciate your insights, as they help us enhance our services and offerings.
It's great to hear that you found our TikTok shop useful for visualizing the clothing and understanding the sizing better. Your recommendation to size up for fitted tops is particularly helpful for other customers who might be in a similar situation, especially since sizing can vary across different styles.
We strive to provide a positive shopping experience, and your comments about our sizing guidance and overall service reaffirm our commitment to our customers.
Thank you once again for sharing your experience, and we look forward to serving you again soon.
Amy x
Great clothing, great customer service.
Great clothing, had small issue with my order and Anna dealt with it effectively. Very happy with customer support, thankyou.
11 de agosto de 2026
Avaliação não solicitada
Resposta da Kaiia The Label
Hi Amy,
Thank you for your feedback regarding your recent experience with Kaiia. We are delighted to hear that you are pleased with our clothing and that Anna was able to assist you effectively with the small issue you encountered with your order.
At Kaiia, we strive to provide exceptional customer support, and it is wonderful to know that our efforts have made a positive impact on your experience. Your satisfaction is our priority, and we appreciate you taking the time to share your thoughts.
Thank you once again for your kind words and support. We look forward to serving you again soon!
Laura x
excellent service and really nice…
excellent service and really nice quality
4 de junho de 2026
Avaliação não solicitada
Resposta da Kaiia The Label
Hi Ruby,
Thank you for taking the time to share your feedback with us. We are thrilled to hear that you experienced excellent service and found our products to be of really nice quality.
At Kaiia, we strive to provide our customers with the best shopping experience possible, and your positive comments affirm our commitment to quality and customer satisfaction.
We value your input and look forward to serving you again in the future.
Thank you for choosing Kaiia!
Sarah x
i love this brand it has the best…
i love this brand it has the best quality and fit iwth so many different option availabe i love!!
10 de agosto de 2026
Avaliação não solicitada
Resposta da Kaiia The Label
Hi Emma,
Thank you so much for the amazing 5-star review! Hearing that we’re your go-to for quality and variety never gets old. We love that you love the options.
Thanks for being such a wonderful part of our community, and see you on your next haul!
Sam x
Kaiia is hands down my favourite brand
Kaiia is hands down my favourite brand. Clothes sizing is brilliant and reasonably priced. Quality is also very good.
10 de agosto de 2026
Avaliação não solicitada
Resposta da Kaiia The Label
Hi Kimmy,
Thank you so much for such an amazing 5-star review! It means the world to us to hear that Kaiia is your favourite brand, and that you’re loving the fit, quality, and prices.
Thanks so much for the love and support, and see you again soon!
Lucy x
Resposta da Kaiia The Label
Hi Erin,
Thank you so much for the lovely feedback! We’re delighted you had a great experience and look forward to shopping with you again soon!
Chloe x
Resposta da Kaiia The Label
Hi Milca,
Thank you so much for taking the time to leave us a 5-star review! We're so happy to hear you had a great experience with us.
Hope to see you again soon!
Sam x
Most comfy and cozy tracksuits
Most comfy and cozy tracksuits. Quality on them are amazing. My order came within a week and customer service is very good
17 de julho de 2026
Avaliação não solicitada
Resposta da Kaiia The Label
Hi,
Thank you so much for your lovely feedback! We're delighted to hear that you love the quality of our tracksuits and had a great experience with our delivery and customer support team.
We hope to see you again soon!
Chloe x
Had an issue recently with some gift…
Had an issue recently with some gift cards I had , contacted customer support via email and got everything sorted for me. Was very efficient and helpful. Cannot fault the team. Thank you ☺️
7 de agosto de 2026
Avaliação não solicitada
Resposta da Kaiia The Label
Hi Serena,
Thank you so much for leaving us such a lovely review! We’re so happy our customer care team could quickly resolve the issue with your gift cards for you.
Enjoy using your gift cards, and we look forward to shopping with you again soon.
Sam x
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