had a small problem Katch me sorted it asap sent replacement less than 24 hours amazing service
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Veja o que dizem as avaliações
Ordered two pairs of jeans, retuned them as fit was not as described - used their online returns label on 12th November, got an email showing items received back on 17th November . STILL not been ref... Ver mais
A empresa respondeu
I ordered a pair of the brown jeans (I already have 2 pairs) just after Christmas, they arrived today and fit perfectly! The only criticism would be shipping, Royal Mail was expecting the parcel for... Ver mais
Most terrible company. Had one previous order everything fine kept the items and was happy. Second time absolutely diabolical sent me one item the other two are still missing. They obviously don’t car... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Step into the world of Katch Me! Since 2018, we've been lighting up the women's fast fashion scene with the freshest, most irresistible styles. Our mission is simple: to bring you quality, on-trend fashion at prices that let your style shine, not strain your wallet. Dive into our collections – from head-turning dresses and alluring lingerie to perfect accessories and shoes – all curated in one place for effortless, fabulous looks, whatever your vibe or venue. With unique designs, quality you can trust, and service that supports you, we're dedicated to making your Katch Me experience exceptional.
Informações de contato
Manchester, Reino Unido
- sales@katchme.com
- katchme.com
3,1
Bom
572 avaliações
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Lovely clothes that fit really well
Lovely clothes that fit really well
Fast delivery and spot on customer service
Will definitely be buying from Katchme again
12 de março de 2026
Avaliação não solicitada
Amazing products
Amazing products, bought jeans and a set and the quality is great so comfortable and just as advertised. Love love love
11 de fevereiro de 2026
Avaliação não solicitada
Scam outfit, do not use
You have to e-mail Katchme.co.uk if you want to return an item. They don't reply with return instructions. Katchme have your money and aren't interested in facilitating returns. Scam outfit, avoid.
3 de março de 2026
Avaliação não solicitada
Resposta de Katch Me
Hi Tricia Rawlinson,
We’re truly sorry to hear your experience fell short of your expectations. Thank you for taking the time to share your honest feedback. It helps us improve every day.
We take your concerns very seriously and want to make this right for you. Please reach out to our support team at sales@katchme.co.uk with your order number, and we’ll assist you promptly with a resolution.
In the meantime, we have also contacted you. Please check your email.
Customer satisfaction is our top priority, and we hope to have the chance to earn back your trust.
Best regards,
KatchMe
These jeans hug my curves just right
they’re so soft and stretchy, I forgot I was wearing them! The waistband never pinched, and the fabric moves with me. Already added 3 more colors to my wardrobe 😍
20 de fevereiro de 2026
Avaliação não solicitada
This company is knowingly selling…
This company is knowingly selling faulty products.
I've ordered two pairs of jeans from them: one brown, one concrete. The brown pair is great. The concrete (gray) pair smells like a rotting corpse, and after weeks of trying every possible method of fixing it, I had to throw them away. I reported it to them and they offered me a 30% refund, probably to shut me up.
Months later, they are still selling the same thing with the same problem. I would love a pair in gray but don't dare order from them again.
31 de outubro de 2025
Avaliação não solicitada
Resposta de Katch Me
Hi Mei,
We’re truly sorry to hear your experience fell short of your expectations. Thank you for taking the time to share your honest feedback. It helps us improve every day.
We take your concerns very seriously and want to make this right for you. Please reach out to our support team at sales@katchme.co.uk with your order number, and we’ll assist you promptly with a resolution.
In the meantime, we have also contacted you. Please check your email.
Customer satisfaction is our top priority, and we hope to have the chance to earn back your trust.
Best regards,
KatchMe
Spent over £100 on items and not…
Spent over £100 on items and not received them!! Katch me aren’t responding!! Do not buy from here!! ITS A SCAM!! Emailed 1000 times about my order that I never received!! Will be taking further action if continued to be ignored!
13 de janeiro de 2026
Avaliação não solicitada
Resposta de Katch Me
Hi Paige Emily,
We’re truly sorry to hear your experience fell short of your expectations. Thank you for taking the time to share your honest feedback. It helps us improve every day.
We take your concerns very seriously and want to make this right for you. Please reach out to our support team at sales@katchme.co.uk with your order number, and we’ll assist you promptly with a resolution.
In the meantime, we have also contacted you. Please check your email.
Customer satisfaction is our top priority, and we hope to have the chance to earn back your trust.
Best regards,
KatchMe
If I could give 0 stars
If I could give 0 stars, I would. I have been chasing a refund since October 2025 for two coats ordered not received. They have confirmed it was delivered which I also confirmed as well as on tracking it shows delivered but the 2 items were missing. I received other items in it but the 2 coats.
2 de outubro de 2025
Avaliação não solicitada
Resposta de Katch Me
Hi Anonymous,
We’re truly sorry to hear your experience fell short of your expectations. Thank you for taking the time to share your honest feedback. It helps us improve every day.
We take your concerns very seriously and want to make this right for you. Please reach out to our support team at sales@katchme.co.uk with your order number, and we’ll assist you promptly with a resolution.
In the meantime, we have also contacted you. Please check your email.
Customer satisfaction is our top priority, and we hope to have the chance to earn back your trust.
Best regards,
KatchMe
Tiktok Jeans
LOVE these jeans. I purchased them after two of my friends recommended them and I can’t recommend them enough.
12 de janeiro de 2026
Avaliação não solicitada
TikTok Jeans
I ordered a pair of the brown jeans (I already have 2 pairs) just after Christmas, they arrived today and fit perfectly!
The only criticism would be shipping, Royal Mail was expecting the parcel for about 5/6 days (roughly) which made me panic thinking I wasn’t getting them, but things happen and I think everyone needs to remember that everyone’s human and delays happen.
But anyways thank you for the jeans! They are the best jeans I’ve ever owned (along with everything else I’ve purchase before)🩷👖
7 de janeiro de 2026
Avaliação não solicitada
I normally LOVE Katch Me jeans
I normally LOVE Katch Me jeans – the fit, style and quality are usually amazing, which is why this is so disappointing.
One pair I received has an extremely strong, unpleasant smell that has not gone away, even after washing. I’ve tried everything and the smell is still there. It’s honestly unwearable.
I’ve contacted Katch Me and TikTok Shop multiple times to return them, but my return requests keep being rejected, even though this is clearly a faulty item. I don’t want to keep these jeans – I just want to return them. Being told no because it’s “out of the return period” isn’t right when the item is defective.
This smell is very bad, not just a slight odour, and it makes the jeans unusable. I’m really upset because I’ve always rated this brand highly, but the lack of support over a faulty product is disappointing.
I hope this gets resolved properly, because I still love the brand – I just want a fair outcome.
20 de novembro de 2025
Avaliação não solicitada
Resposta de Katch Me
Hi Arisha Ali,
We’re truly sorry to hear your experience fell short of your expectations. Thank you for taking the time to share your honest feedback. It helps us improve every day.
We take your concerns very seriously and want to make this right for you. Please reach out to our support team at sales@katchme.co.uk with your order number, and we’ll assist you promptly with a resolution.
In the meantime, we have also contacted you. Please check your email.
Customer satisfaction is our top priority, and we hope to have the chance to earn back your trust.
Best regards,
KatchMe
Jacket
Fast service and the jacket is fantastic. The fit is perfect and true to size - I love it . I’ve purchased a few items from them and always fabulous
21 de dezembro de 2025
Avaliação não solicitada
Ordered two pairs of jeans
Ordered two pairs of jeans, retuned them as fit was not as described - used their online returns label on 12th November, got an email showing items received back on 17th November . STILL not been refunded and have received no response to my chaser emails.
Will contact bank now to get refund via them but honestly I wish I had read these reviews before I bought from them. Do not buy from this company
6 de novembro de 2025
Avaliação não solicitada
Resposta de Katch Me
Hi Lauren Swindell,
We’re truly sorry to hear your experience fell short of your expectations. Thank you for taking the time to share your honest feedback. It helps us improve every day.
We take your concerns very seriously and want to make this right for you. Please reach out to our support team at sales@katchme.co.uk with your order number, and we’ll assist you promptly with a resolution.
In the meantime, we have also contacted you. Please check your email.
Customer satisfaction is our top priority, and we hope to have the chance to earn back your trust.
Best regards,
KatchMe
Zero customer service consideration - Shocking company
I ordered expensive jeans from this company and wanted them for my holiday. They were the wrong jeans when they arrived plus they had an awful smell on them. I contacted them by email which was the only customer service option, They responded after a couple of days saying they will be happy to help so I sent them pics they requested and it took another few days for another response. Long story short I never got my jeans for my holiday and they did not refund the expensive postage and packing costs I incurred, totally like throwing money away, Shocking company with zero customer service consideration.
9 de outubro de 2025
Avaliação não solicitada
Resposta de Katch Me
Hi Pauline McPartland,
We’re truly sorry to hear your experience fell short of your expectations. Thank you for taking the time to share your honest feedback. It helps us improve every day.
We take your concerns very seriously and want to make this right for you. Please reach out to our support team at sales@katchme.co.uk with your order number, and we’ll assist you promptly with a resolution.
In the meantime, we have also contacted you. Please check your email.
Customer satisfaction is our top priority, and we hope to have the chance to earn back your trust.
Best regards,
KatchMe
Awful quality
Awful quality. Sales team are promoting long lasting high quality products. I had a pair of jeans costing £30 which lasted 4 months before material wore away creating holes. Got in contact with customer service team. Awful customer service no care about the quality of their products and false advertising. I have many jeans from primark which have lasted years for a fraction of the price. Please do not purchase from this company.
5 de setembro de 2025
Avaliação não solicitada
Resposta de Katch Me
Hi Alice Heery,
We’re truly sorry to hear your experience fell short of your expectations. Thank you for taking the time to share your honest feedback. It helps us improve every day.
We take your concerns very seriously and want to make this right for you. Please reach out to our support team at sales@katchme.co.uk with your order number, and we’ll assist you promptly with a resolution.
In the meantime, we have also contacted you. Please check your email.
Customer satisfaction is our top priority, and we hope to have the chance to earn back your trust.
Best regards,
KatchMe
No refund money
I returned the exact item I received because the pants were too big on me and they told me that they received the item but that it didn’t match any item from their store and didn’t want to refund me. Mind you, they had not reached out to me about this and I wouldn’t have known anything if I hadn’t messaged them. I sent back the exact item I received and nothing. Please be careful with this company.
1 de julho de 2025
Avaliação não solicitada
Resposta de Katch Me
Hi Alexandra Delgado,
We’re truly sorry to hear your experience fell short of your expectations. Thank you for taking the time to share your honest feedback. It helps us improve every day.
We take your concerns very seriously and want to make this right for you. Please reach out to our support team at sales@katchme.co.uk with your order number, and we’ll assist you promptly with a resolution.
In the meantime, we have also contacted you. Please check your email.
Customer satisfaction is our top priority, and we hope to have the chance to earn back your trust.
Best regards,
KatchMe
I had a slight issue with my order so I…
I had a slight issue with my order so I emailed the customer service team and they couldn’t have been more helpful. There responses where fast too! Thank you so much for all your help! 💖
22 de julho de 2025
Avaliação não solicitada
Simple return policy.
My jeans were too little but the return process was easy.
22 de julho de 2025
Avaliação não solicitada
Returned my jeans and had acknowledged…
Returned my jeans and had acknowledged that they have received them and will refund but still have not received the refund tried sending emails to the contact they provide but the email are not sending . Tried numerous times and a Briton of the email addresses they provide
Scam company do not order from them
23 de junho de 2025
Avaliação não solicitada
Resposta de Katch Me
We’re really sorry to hear about your frustration and for the inconvenience caused.
We just wanted to let you know that we have sent you an email regarding your refund — it may have landed in your spam or junk folder, so please kindly check there as well.
We’re not sure why your email didn’t go through, but we can assure you we are here to help and are not ignoring your messages. If you’re still having trouble receiving our replies, feel free to email us: sales@katchme.co.uk and we will get back to you soon.
Thank you for your patience, and we’ll make sure your refund is sorted properly.
This place is a joke
This place is a joke. I have been trying to return something for over the past 2 weeks and noone is getting back to me. Iv emailed 3 times as per instructions. It looks as though lots of people are experiencing the same thing.
1 de julho de 2025
Avaliação não solicitada
Resposta de Katch Me
Hi CLARE,
We’re truly sorry to hear your experience fell short of your expectations. Thank you for taking the time to share your honest feedback. It helps us improve every day.
We take your concerns very seriously and want to make this right for you. Please reach out to our support team at sales@katchme.co.uk with your order number, and we’ll assist you promptly with a resolution.
In the meantime, we have also contacted you. Please check your email.
Customer satisfaction is our top priority, and we hope to have the chance to earn back your trust.
Best regards,
KatchMe
I ordered six weeks ago
I ordered six weeks ago. After four weeks, I sent an email and received no response. I still haven't received my order. Don't order here!
9 de julho de 2025
Avaliação não solicitada
Resposta de Katch Me
Hi Lindsay Vermaesen,
We’re truly sorry to hear your experience fell short of your expectations. Thank you for taking the time to share your honest feedback. It helps us improve every day.
We take your concerns very seriously and want to make this right for you. Please reach out to our support team at sales@katchme.co.uk with your order number, and we’ll assist you promptly with a resolution.
In the meantime, we have also contacted you. Please check your email.
Customer satisfaction is our top priority, and we hope to have the chance to earn back your trust.
Best regards,
KatchMe
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