had a small problem Katch me sorted it asap sent replacement less than 24 hours amazing service
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Veja o que dizem as avaliações
Ordered two pairs of jeans, retuned them as fit was not as described - used their online returns label on 12th November, got an email showing items received back on 17th November . STILL not been ref... Ver mais
A empresa respondeu
I ordered a pair of the brown jeans (I already have 2 pairs) just after Christmas, they arrived today and fit perfectly! The only criticism would be shipping, Royal Mail was expecting the parcel for... Ver mais
Most terrible company. Had one previous order everything fine kept the items and was happy. Second time absolutely diabolical sent me one item the other two are still missing. They obviously don’t car... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Step into the world of Katch Me! Since 2018, we've been lighting up the women's fast fashion scene with the freshest, most irresistible styles. Our mission is simple: to bring you quality, on-trend fashion at prices that let your style shine, not strain your wallet. Dive into our collections – from head-turning dresses and alluring lingerie to perfect accessories and shoes – all curated in one place for effortless, fabulous looks, whatever your vibe or venue. With unique designs, quality you can trust, and service that supports you, we're dedicated to making your Katch Me experience exceptional.
Informações de contato
Manchester, Reino Unido
- sales@katchme.com
- katchme.com
3,1
Bom
572 avaliações
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Pleasantly surprised
I came across Katch Me on Tik Tok and watched one of their lives and liked the clothes they had on there for an affordable price.
I was a little hesitant to order when I read the reviews on here but decided to give it a go and can honestly say I’m glad I did!
The two piece outfit I ordered came within 3-4 days and was such good quality for the price and fits perfectly ☺️ already been on another live and ordered something else 🤣
15 de julho de 2024
Avaliação não solicitada
Avoid KATCH ME poor customer service
Still waiting for my refund that was delivered back to them on 24th July tracked and signed for. I’ve emailed them and no reply as of yet. Avoid this company.
24 de julho de 2024
Avaliação não solicitada
Most terrible company
Most terrible company. Had one previous order everything fine kept the items and was happy. Second time absolutely diabolical sent me one item the other two are still missing. They obviously don’t care as no response from their “customer service” team. Working from a storage unit in cheetham hill 🤣 should have done some research before purchasing from them.
7 de maio de 2024
Avaliação não solicitada
Resposta de Katch Me
Dear Abbie,
I'm very sorry to hear about your experience. I want to assure you that at KatchMe, we value our customers and their satisfaction is our top priority. We regret to hear that you've had difficulty reaching us and found the delivery problems hard to resolve. We understand how frustrating that can be and we are working to improve our response times. Please reach out to us again at sales@katchme.com with your order details so we can address your concerns promptly and get the process started for you.
We appreciate your patience and understanding.
Best regards,
The KatchMe Team
I’m so happy with my outfits I have…
I’m so happy with my outfits I have received ….quick delivery & they fitted perfectly 😊
I had some summer bits & a trench coat , the coat, I have had so many compliments on it . Unbelievable value …I can’t wait till I place my next order 😊
3 de maio de 2024
Avaliação não solicitada
Resposta de Katch Me
Dear LC,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
We're delighted that you liked the clothes. We value your feedback and are constantly working on improving our services. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team, Katch Me
A disgrace
Didn't receive order, really poor customer service. It’s been months, and still not received order, and issue still not resolved. Katch me not taking accountability and keep referring me to the delivery company they use, as appose to resolving the issue. Their delivery company clearly advise the sender needs to be in contact, not the customer. Despite this, Katch Me keep telling me to go to the delivery company. Unhelpful communication. Money taken, no item, and a lot of effort and frustration to get resolved over the last few months. Still not resolved
Update to KatchMe response below on 03/01/24.
In KatchMe response below, they have said for me to please contact them.
Please note, I have contacted them, and they have continued to be unresponsive for the last 6 weeks.
Prior to this, when KatchMe has responded, it is with unhelpful emails, almost as if to show they've responded, but without actually helping or resolving, like empty promises and a lack of action.
I have had to report KatchMe to the Bank and Klarna, and the company has been unresponsive to Klarna, causing further issues for myself.
This company shouldn't be able to sell to the public
I’m approaching 6 months of dealing with this issue due to their lack of response or action!
24 de abril de 2024
Avaliação não solicitada
Resposta de Katch Me
Dear James,
I'm very sorry to hear about your experience. I want to assure you that at KatchMe, we value our customers and their satisfaction is our top priority. We regret to hear that you found the delivery problems hard to resolve. We understand how frustrating that can be and we are working to improve our response times. Please reach out to us again at sales@katchme.com with your order details so we can address your concerns promptly and get the process started for you.
We appreciate your patience and understanding.
Best regards,
The KatchMe Team
I have purchased few Long coats Quality…
I have purchased few Long coats Quality was Fantastic will buy more things.keep it up
21 de fevereiro de 2024
Avaliação não solicitada
Resposta de Katch Me
Dear Sarmad,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
We're delighted that you liked the coats. We value your feedback and are constantly working on improving our services. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
Resposta de Katch Me
Dear Huda,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
We're delighted that you liked the experience. We value your feedback and are constantly working on improving our services. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
Love the texture
Love the texture. Best quality and will be ordering again soon.
18 de março de 2024
Avaliação não solicitada
Resposta de Katch Me
Dear Malik,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
We're delighted that you liked the products. We value your feedback and are constantly working on improving our services. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
Super quick delivery and love the pink…
Super quick delivery and love the pink skort so much , love love love🥰🥰
4 de março de 2024
Avaliação não solicitada
Resposta de Katch Me
Dear Suzie,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
We're delighted that you liked the skort and delivery service. We value your feedback and are constantly working on improving our services. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
TikTok scammers Absolute scam ordered on TikTok told…
Absolute scam ordered on TikTok told 5/7 days for delivery then put it to pre order after 7 days waiting to get dispatched so I then cancel order. I got through clearpay thinking I was safe, they refused refund saying something about chargeback then told me they refunded back to my bank when I said they couldn’t refund back to my bank as I paid through clearpay they said yeh your bank details are on clearpay??? Then they cancelled refund. TikTok don’t want to know nor clearpay so please stay away from these scammers. I will now contact online consumer regulators as I don’t want people getting scammed sent me a reply below about refund, total nonsense I never received a refund or goods
23 de fevereiro de 2024
Avaliação não solicitada
Resposta de Katch Me
Dear Mags,
I'm very sorry to hear about your experience. I want to assure you that at KatchMe, we value our customers and their satisfaction is our top priority.
I'm sorry to hear about your negative experience with our shipping process. We understand that the delay in your order can be very frustrating, and we apologize for the inconvenience this has caused you.
Sorry for the inconvenience. We can only refund to your original purchase account. We value your feedback and are constantly working on improving our services. We hope you'll give us another chance in the future. Should you need further assistance or updates about your order, please don't hesitate to contact us at Shop Chat.
Best regards,
The KatchMe Team
Delivery was taking so long...
Delivery was taking so long i ended up cancelling my order. It seems delivery through tiktok is faster, as those are sent 48hour tracked. I assumed online order delivery would take that long too, I guess not.
16 de fevereiro de 2024
Avaliação não solicitada
Resposta de Katch Me
Dear Anisa,
I'm very sorry to hear about your experience. I want to assure you that at KatchMe, we value our customers and their satisfaction is our top priority.
We regret to hear that you found the delivery problems hard to resolve. We understand how frustrating that can be and we are working to improve our response times. Please reach out to us again at sales@katchme.com with your order details so we can address your concerns promptly and get the process started for you.
We appreciate your patience and understanding.
Best regards,
The KatchMe Team
SCAM
DO NOT BUY FROM THIS COMPANY.
I ordered a long black coat with a hood and they sent me a normal size body warmer WITH NO HOOD. I’ve emailed them 3 times and no reply. This company is a SCAM!! Please don’t waste your money on them.
12 de fevereiro de 2024
Avaliação não solicitada
Resposta de Katch Me
Dear Cassandra,
I'm very sorry to hear about your experience. I want to assure you that at KatchMe, we value our customers and their satisfaction is our top priority.
We regret to hear that you've had difficulty reaching us and found the delivery problems hard to resolve. We understand how frustrating that can be and we are working to improve our response times. Please reach out to us again at sales@katchme.com with your order details so we can address your concerns promptly and get the process started for you.
We appreciate your patience and understanding.
Best regards,
The KatchMe Team
Ordered a selection of clothes they fit…
Ordered a selection of clothes they fit perfect and were good quality. They arrived quite quickly too.
13 de janeiro de 2024
Avaliação não solicitada
Resposta de Katch Me
Dear Liv,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
We're delighted that you liked the clothes. We value your feedback and are constantly working on improving our services. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
Very quick delivery with my first order…
Very quick delivery with my first order of a trench coat and camel teddy bear slip on shoes in the £30 bundle that I saw advertised on a TikTok live. I then ordered another bundle 2 days later, on a TikTok live, of a knitted co-ord with polo neck style jumper and black teddy bear slip ons. I sized up for comfort on the co ord as I like my tops a bit loose. Beautiful colour in Charcoal and tried it on right away. Top fits how I wanted but the legging style pants are about 8 inches too long (I’m 5ft 4) and the slip ons are a tad smaller than the previous pair I’d bought in the other bundle.
I’m unsure if the returns policy has improved as reading previous reviews below it’s not the greatest. So I’m wary of sending back and not receiving replacements in the shoes to size up…..the co ord I’m going to see if I can get the length taken up by a friend who’s a seamstress, but I believe when you’ve purchased a bundle you have to return all of it and not just the item that doesn’t fit? I’ll email anyway and ask but overall a very quick delivery for the first order and next day delivery for the second order.
6 de fevereiro de 2024
Avaliação não solicitada
Resposta de Katch Me
Dear Sinead,
Thank you for choosing us and we truly appreciate your feedback! Your satisfaction is our top priority and we’ll continue striving to provide exceptional products and services.
We value your feedback and are constantly working on improving our services. If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team, Katch Me
Really pleased with the items I ordered…
Really pleased with the items I ordered and received. Customer service was great (response times on the questions I raised was quick), and customer care was appreciated
31 de janeiro de 2024
Avaliação não solicitada
Resposta de Katch Me
Dear Sandra,
Thank you for choosing us and we truly appreciate your feedback! Your satisfaction is our top priority and we’ll continue striving to provide exceptional products and services.
We're delighted that you liked the items and customer service.
If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team, Katch Me
Returns
Been emailing to return my item and haven’t had a reply all weekend? Why make it so difficult to try and return a parcel starting to think it’s all a scam?!
22 de janeiro de 2024
Avaliação não solicitada
Resposta de Katch Me
Dear Emily,
I'm very sorry to hear about your experience. I want to assure you that at KatchMe, we value our customers and their satisfaction is our top priority.
We regret to hear that you've had difficulty reaching us. We understand how frustrating that can be and we are working to improve our response times. Please reach out to us again at sales@katchme.com with your order details so we can address your concerns promptly and get the process started for you.
We appreciate your patience and understanding.
Best regards,
The KatchMe Team
Absolute disgrace - DO NOT BUY
Absolute disgrace, parcel never arrived and emailed them to explain, they asked me to complete a lost package form. A form which asks for details such as when the package was sent, proof of this , tracking numbers, how they sent this i.e. first class , second. They refused to complete this due to laziness, leaving a heavily pregnant customer out of pocket, stressed.
22 de janeiro de 2024
Avaliação não solicitada
Resposta de Katch Me
Dear Gemma,
I'm very sorry to hear about your experience. I want to assure you that at KatchMe, we value our customers and their satisfaction is our top priority.
We regret to hear that you've had difficulty reaching us and found the delivery problems hard to resolve. We understand how frustrating that can be and we are working to improve our response times. Please reach out to us again at sales@katchme.com with your order details so we can address your concerns promptly and get the process started for you.
We appreciate your patience and understanding.
Best regards,
The KatchMe Team
Great customer service
I ordered a item of clothing that I needed to send back because it didn't fit, after reading the reviews I was very sceptical about them replying or receiving my refund, I emailed and within a few hours I had a reply with my returns label, they also offered for me to keep the item and order something else from the site for the same price of my order which I declined, my order was tracked back to them and within a total of 5 days I had my money back in my account thank you Sammy.
15 de janeiro de 2024
Avaliação não solicitada
Resposta de Katch Me
Dear Danielle,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
We're delighted that you liked the customer service. We value your feedback and are constantly working on improving our services. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
Pleasantly surprised
I ordered a co-ord from here for my Mum and the delivery was up to 14 days. I didn't realised it was shipped from another country as thought it was a UK site. I didn't receive an email stating it had been dispatched so I chased it up and they responded promptly sharing the tracking numbers. I was pleasantly surprised by the item, very nice and my Mum likes it. 4 stars purely because I had to chase for the tracking. :)
2 de janeiro de 2024
Avaliação não solicitada
Resposta de Katch Me
Dear Kursed,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
Sorry that you are not satisfied with the tracking process and we will upgrade this aspect. Thanks for feedback. We're delighted that you liked the co-ord. We value your feedback and are constantly working on improving our services. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
Rip off company
Worse company I have ever bought from. They sent me completely wrong item, and after 3 emails of trying to make me buy it at a reduced cost?? Finally sent me a return label, and then tried to charge me for the return? Thankfully I paid by klarna and after 4 weeks of dispute finally paid nothing. Absolute joke of a company, I would stay well clear!
1 de dezembro de 2023
Avaliação não solicitada
Resposta de Katch Me
Dear Kathryn,
I'm very sorry to hear about your experience. I want to assure you that at KatchMe, we value our customers and their satisfaction is our top priority.
We regret to hear that you've had difficulty reaching us. We understand how frustrating that can be and we are working to improve our response times. Please reach out to us again at sales@katchme.com with your order details so we can address your concerns promptly and get the process started for you.
We appreciate your patience and understanding.
Best regards,
The KatchMe Team
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