had a small problem Katch me sorted it asap sent replacement less than 24 hours amazing service
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Veja o que dizem as avaliações
Ordered two pairs of jeans, retuned them as fit was not as described - used their online returns label on 12th November, got an email showing items received back on 17th November . STILL not been ref... Ver mais
A empresa respondeu
I ordered a pair of the brown jeans (I already have 2 pairs) just after Christmas, they arrived today and fit perfectly! The only criticism would be shipping, Royal Mail was expecting the parcel for... Ver mais
Most terrible company. Had one previous order everything fine kept the items and was happy. Second time absolutely diabolical sent me one item the other two are still missing. They obviously don’t car... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Step into the world of Katch Me! Since 2018, we've been lighting up the women's fast fashion scene with the freshest, most irresistible styles. Our mission is simple: to bring you quality, on-trend fashion at prices that let your style shine, not strain your wallet. Dive into our collections – from head-turning dresses and alluring lingerie to perfect accessories and shoes – all curated in one place for effortless, fabulous looks, whatever your vibe or venue. With unique designs, quality you can trust, and service that supports you, we're dedicated to making your Katch Me experience exceptional.
Informações de contato
Manchester, Reino Unido
- sales@katchme.com
- katchme.com
3,1
Bom
572 avaliações
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I would actually never buy from this…
I would actually never buy from this company again.
Ordered a dress it came out small. I then tried to send it back through emailing them for my returns they kept trying to offer me a percentage or half my money back when I just wanted to return for a full refund. I sent the item back 3 weeks ago now and they haven’t refunded me a thing. Defo do not recommend.
1 de janeiro de 2024
Avaliação não solicitada
Resposta de Katch Me
Dear Ozlem,
I'm very sorry to hear about your experience. I want to assure you that at KatchMe, we value our customers and their satisfaction is our top priority.
We regret to hear that you've had difficulty reaching us. We understand how frustrating that can be and we are working to improve our response times. Please reach out to us again at sales@katchme.com with your order details so we can address your concerns promptly and get the process started for you.
We appreciate your patience and understanding.
Best regards,
The KatchMe Team
Rubbish customer service and quality
On Black Friday I ordered 4 dresses. All looked beautiful and I’ve seen them on ads for a while now so thought I’d try them, all around £28.99 each which is definitely not the cheapest I’ve ever paid for a dress so I was expecting decent quality. One of them was actually out of stock so I got refunded for that and the other 3 wow the quality was shocking! The white dress completely see through, the black dress was ridiculously short and the arms too long! And the red dress was way too revealing crossed open drawstring all the way down the front which when I tightened it up it was too short! Very misleading pictures. I then requested a refund where I was offered a 30% refund! Then a 50% refund when I declined that , back and forth for weeks on replies it’s like they wanted me to just forget about it! I’ve just today got a refund luckily I could track that it was delivered back to them because they weren’t going to immediately refund me. They actually had to ask me what it was I’d sent back they didn’t even know! Don’t even bother save your money x
20 de dezembro de 2023
Avaliação não solicitada
Resposta de Katch Me
Dear Hol,
I'm very sorry to hear about your experience. I want to assure you that at KatchMe, we value our customers and their satisfaction is our top priority.
We regret to hear that you've had difficulty reaching us. We understand how frustrating that can be and we are working to improve our response times. Please reach out to us again at sales@katchme.com with your order details so we can address your concerns promptly and get the process started for you.
We appreciate your patience and understanding.
Best regards,
The KatchMe Team
Do NOT order from these scammers!!
Do NOT order from these scammers!!! My daughter bought a dress, and it didn’t fit so was sending it back. When she emailed them for returns info, they said they would give her 30% off if she kept the dress!!! I sent it back myself and they ‘have never received it!!’ So I never got the refund!!! A total disgrace of a company I would NEVER order from them again and I will tell everyone I know to never order from them either! Be warned…it will happen to you too!
30 de setembro de 2023
Avaliação não solicitada
Resposta de Katch Me
Dear Ellie,
I'm very sorry to hear about your experience. I want to assure you that at KatchMe, we value our customers and their satisfaction is our top priority.
We regret to hear that you've had difficulty reaching us. We understand how frustrating that can be and we are working to improve our response times. Please reach out to us again at sales@katchme.com with your order details so we can address your concerns promptly and get the process started for you.
We appreciate your patience and understanding.
Best regards,
The KatchMe Team
Only order if you are willing to keep
Only order if you are willing to keep, I returned an item and my refund never came through even after raising with them
3 de novembro de 2023
Avaliação não solicitada
Resposta de Katch Me
Dear Robin,
I'm very sorry to hear about your experience. I want to assure you that at KatchMe, we value our customers and their satisfaction is our top priority.
We regret to hear that you've had difficulty reaching us. We understand how frustrating that can be and we are working to improve our response times. Please reach out to us again at sales@katchme.com with your order details so we can address your concerns promptly and get the process started for you.
We appreciate your patience and understanding.
Best regards,
The KatchMe Team
Placed two bodysuits
Placed two bodysuits. I have not yet worn them but the quality is really nice and I am excited to get them washed and wear them soon!
5 de dezembro de 2023
Avaliação não solicitada
Resposta de Katch Me
Dear Tyra,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
We're delighted that you liked the bodysuits. We value your feedback and are constantly working on improving our services. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
I had a little problem with my recent…
I had a little problem with my recent order and I got a solution so fast. Bell did a great job in helping with my order and she was swift about it. Thanks Bell and KM
3 de dezembro de 2023
Avaliação não solicitada
Resposta de Katch Me
Dear Lily,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
We value your feedback and are constantly working on improving our services. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
This is my 2nd from katchme
This is my 2nd from katchme. The first was a black jumpsuit this one is dark Grey. I absolutely love everything about these jumpsuits. I constantly look for something like this and have found some that are just mediocre but this one is on another level. It' snatches you in and shipping was really fast..
5 de dezembro de 2023
Avaliação não solicitada
Resposta de Katch Me
Dear madde,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
We're delighted that you liked the jumpsuits. We value your feedback and are constantly working on improving our services. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
I needed to cancel my return and send…
I needed to cancel my return and send it back via a different posting method, Sammy on customer service was very helpful and prompt! Never had an issue with customer service and always use the emails, which is always responded to within hours even at the busy time of year. Thank you!
10 de dezembro de 2023
Avaliação não solicitada
Resposta de Katch Me
Dear Cattie,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
We value your feedback and are constantly working on improving our services. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
It's was okay I should bought medium…
It's was okay I should bought medium size instead of small size maybe next time, besides that everything is really surprising me ~
3 de dezembro de 2023
Avaliação não solicitada
Resposta de Katch Me
Dear Demic,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
We're delighted that you liked our product(s). Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
Love the quality of its sweater it’s…
Love the quality of its sweater it’s soft and nice color. I was surprised it was shipped quickly I will be buying more stuff from Katchme
8 de dezembro de 2023
Avaliação não solicitada
Resposta de Katch Me
Dear Fanny,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
We're delighted that you liked our sweater. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
When I got the top from katchme I think…
When I got the top from katchme I think I actually got a size to big AND IT STILL WORKS. This thing is insanely comfortable and hugs me perfectly. Super cute as well! No way to stop ordering I think
6 de dezembro de 2023
Avaliação não solicitada
Resposta de Katch Me
Dear Debbie,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
We're delighted that you liked our top. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
Tried the topest selling jumpsuit
Tried the topest selling jumpsuit
best thing ive ever gotten
snatches me up to the max (size down)
could it be possible to get yellow or light pink color tho xx
3 de dezembro de 2023
Avaliação não solicitada
Resposta de Katch Me
Dear Harry,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
We're delighted that you liked our jumpsuit. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
Ordered a coat
Ordered a coat, after 2 weeks of no delivery date I emailed and found out they did not have it in stock but they It took for me to email to find this out. They gave me an option of 3 coats so I chose one and asked for a delivery date as I wanted it before Christmas and have had no reply. Terrible customer service and company!
4 de dezembro de 2023
Avaliação não solicitada
Resposta de Katch Me
Dear jake,
I'm very sorry to hear about your experience. I want to assure you that at KatchMe, we value our customers and their satisfaction is our top priority.
We regret to hear that you've had difficulty reaching us. We understand how frustrating that can be and we are working to improve our response times. Please reach out to us again at sales@katchme.com with your order details so we can address your concerns promptly and get the process started for you.
We appreciate your patience and understanding.
Best regards,
The KatchMe Team
Scam
I ordered a long puffer coat on the 3rd December. I never got an email to say it had been dispatched so I emailed and asked and there reply was that it was out of stock and the warehouse no longer replenish it. I understand things like this happen however, they never contacted me to tell me I wouldn’t have found out if I didn’t email myself. And they are ignoring my emails about a refund. So that is £40 of mine you have and I still have no coat!
3 de dezembro de 2023
Avaliação não solicitada
Resposta de Katch Me
Dear Grace,
I'm very sorry to hear about your experience. I want to assure you that at KatchMe, we value our customers and their satisfaction is our top priority.
We regret to hear that you've had difficulty reaching us. We understand how frustrating that can be and we are working to improve our response times. Please reach out to us again at sales@katchme.com with your order details so we can address your concerns promptly and get the process started for you.
We appreciate your patience and understanding.
Best regards,
The KatchMe Team
Amazing honestly
Amazing honestly, very good quality sucks and tummy fat and it kept me warm throughout the day. About to recommend KM to my friends and see if we could link more
29 de novembro de 2023
Avaliação não solicitada
Resposta de Katch Me
Dear charlotte,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
We're delighted that you liked our product(s). Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at Shop Chat and we did send a message to you. Please kindly check your chatbox.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
Ordered the Knit Sweater & Wide Leg…
Ordered the Knit Sweater & Wide Leg Pants Co-ord in size 6-12 on Thursday morning around 10am on tiktok live.
I was told if i had ordered the small size then it would come 1-2 days we are on now nearly a week and nothing has come! they even said if it’s pre order it would be here by latest Wednesday and it’s now Wednesday and nothing has come, i have emailed the company twice no replies, asked on the live about this got ignored. I’m just really annoyed with the communication as i’m wondering when this is gonna come?
My order doesn’t even say it’s been dispatched yet hence a week waiting! very annoyed! won’t be ordering again.
13 de dezembro de 2023
Avaliação não solicitada
Resposta de Katch Me
Dear Kate,
I'm very sorry to hear about your experience. I want to assure you that at KatchMe, we value our customers and their satisfaction is our top priority.
We regret to hear that you've had difficulty reaching us. We understand how frustrating that can be and we are working to improve our response times. Please reach out to us again at sales@katchme.com with your order details so we can address your concerns promptly and get the process started for you.
We appreciate your patience and understanding.
Best regards,
The KatchMe Team
Awful customer service
Awful customer service. I ordered a coat which was trending via TikTok shop services. It was meant to be delivered by today or tomorrow as the estimated delivery states. The coat has not even been dispatched yet. I tried to get into contact via TikTok shop and the response I got was terrible, something about sending feedback to the warehouse, I don’t know how that’s helpful. I then tried contacting them on their live, the lady on there said she doesn’t deal with customer services and told me to email. I tried sending an email and the email bounces, faulty email address. So right now I have no option but to leave a bad review. Not satisfied at all with the customer service. Don’t think I’ll be placing an order from here again. Just wanted to know where the hell my order is!!!
11 de dezembro de 2023
Avaliação não solicitada
Resposta de Katch Me
Dear Rahida,
I'm very sorry to hear about your experience. I want to assure you that at KatchMe, we value our customers and their satisfaction is our top priority.
We regret to hear that you've had difficulty reaching us. We understand how frustrating that can be and we are working to improve our response times. Please reach out to us again at sales@katchme.com with your order details so we can address your concerns promptly and get the return and refund process started for you.
We appreciate your patience and understanding.
Best regards,
The KatchMe Team
I received a faulty item as the…
I received a faulty item as the printing was not in line, was worried it would be a long process for me to get a replacement but contacted customer services and was resent a new item in 3 days. Customer service were very helpful (Helen). Never have any problems when using Katchme.
16 de novembro de 2023
Avaliação não solicitada
Resposta de Katch Me
Dear Olivia,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
Sorry for the faulty item again! We're delighted that you liked the solutions we advised. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at Shop Chat and we did send a message to you. Please kindly check your chatbox.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
THE WORSTTF COMPANY EVER!!!
THE WORSTTF COMPANY EVER!!!! DO NOT ORDER FROM THEM! GENOCIDE SUPPORTERS. BLOCKING ISNT GOING TO DO ANYTHING!
24 de novembro de 2023
Avaliação não solicitada
Resposta de Katch Me
Dear Blah,
I'm very sorry to hear about your experience. I want to assure you that at KatchMe, we value our customers and their satisfaction is our top priority.
We value your feedback and are constantly working on improving our services. We hope you'll give us another chance in the future. Should you need further assistance or updates about your order, please don't hesitate to contact us at sales@katchme.com.
And we always reply to each email when we received it. We appreciate your patience and understanding.
Best regards,
The KatchMe Team
I purchased a couple of items online…
I purchased a couple of items online about a week ago for a Thanksgiving outfit. After they arrived I decided on a costume change and set up a return for the items I bought and had the return label emailed to me. After consideration I decided I wanted to keep the items I already had and cancel my return. Sammy was excellent and cancelled the return for me. After emailing katchme customer service, they had it sorted in about 3 hours for me. Thank you.
7 de novembro de 2023
Avaliação não solicitada
Resposta de Katch Me
Dear Melody,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
We're delighted that you liked the solutions we advised. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at Shop Chat and we did send a message to you. Please kindly check your chatbox.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
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