had a small problem Katch me sorted it asap sent replacement less than 24 hours amazing service
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Veja o que dizem as avaliações
Ordered two pairs of jeans, retuned them as fit was not as described - used their online returns label on 12th November, got an email showing items received back on 17th November . STILL not been ref... Ver mais
A empresa respondeu
I ordered a pair of the brown jeans (I already have 2 pairs) just after Christmas, they arrived today and fit perfectly! The only criticism would be shipping, Royal Mail was expecting the parcel for... Ver mais
Most terrible company. Had one previous order everything fine kept the items and was happy. Second time absolutely diabolical sent me one item the other two are still missing. They obviously don’t car... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Step into the world of Katch Me! Since 2018, we've been lighting up the women's fast fashion scene with the freshest, most irresistible styles. Our mission is simple: to bring you quality, on-trend fashion at prices that let your style shine, not strain your wallet. Dive into our collections – from head-turning dresses and alluring lingerie to perfect accessories and shoes – all curated in one place for effortless, fabulous looks, whatever your vibe or venue. With unique designs, quality you can trust, and service that supports you, we're dedicated to making your Katch Me experience exceptional.
Informações de contato
Manchester, Reino Unido
- sales@katchme.com
- katchme.com
3,1
Bom
572 avaliações
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I had a set which I loved and there was…
I had a set which I loved and there was an issue after washing, Rosia was extremely helpful and polite and responded to my query quick and efficiently and provided me with a great outcome! Definitely recommend Rosia for customer service
15 de novembro de 2023
Avaliação não solicitada
Resposta de Katch Me
Dear vicci,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
Sorry for the washing issue again! We're delighted that you liked the solutions we advised. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at Shop Chat and we did send a message to you. Please kindly check your chatbox.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
They reply same day!
They reply same day!
Their customer support is amazing. I had an issue and it was resolved within minutes! The items I did receive were of great quality (a little itchy for me because I’m allergic to wool, which is my fault), and the items I didn’t receive were given to me in refund form as I requested! Would recommend this site to anyone solely for their customer service. But be warned, as one of my favorite influencers has mentioned, their knit set is for the shorter side of people. I am 5’4 and make it work. So if you are any taller than that, don’t get the knitted bottoms in the set.
8 de novembro de 2023
Avaliação não solicitada
Resposta de Katch Me
Dear Lauren,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
Sorry for the missing items again! We're delighted that you liked the solutions we advised. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at Shop Chat and we did send a message to you. Please kindly check your chatbox.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
Hello , this item was order on23/11/23& below is reference no & it was plain grey suit which is tooo big for please How do I return your item & get refund back
Hello , I have been trying emails you but it does the item I bought is too big for how do I do return to you back pls I need information on it .
23 de novembro de 2023
Avaliação não solicitada
Resposta de Katch Me
Dear Shabnam,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
Sorry for the item again! We're delighted that you liked the solutions we advised. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at Shop Chat and we did send a message to you. Please kindly check your chatbox.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
I submitted a query via emails…
I submitted a query via emails regarding a refund I’d been waiting for a week and Lexi very promptly refunded all the items and spent the time to list out everything that had been refunded. Very happy with the customer service received from Lexi!
8 de novembro de 2023
Avaliação não solicitada
Resposta de Katch Me
Dear Becca,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
Sorry for the refund process again! We're delighted that you liked the solutions we advised. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
I had an horrible experience when the…
I had an horrible experience when the delivery has lost one of my parcel which I returned on Post locker from KM.
However the KM company acted very quick, very friendly customer service advisors and helpful.
Moon was the last person who I had contact with and she kindly refunded all my money for the parcel which has been lost.
Moon was super friendly and professional and she quick processed my refund.
Thank you Moon and thank you KM.
10 de novembro de 2023
Avaliação não solicitada
Resposta de Katch Me
Dear isabel,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
Sorry for the delivery experience again! We're delighted that you liked the solutions we advised. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
Disgusting people working here who…
Disgusting people working here who think laughing and ignoring people solve things. Management doesn’t answer questions or respond to customers. Staff members get away with everything, all of them or most are ‘British white’ snm. If you are on social media it is a right for the consumer to ask questions! We have a right to know whom we are giving our money to!
Wont ever be ordering ever again. Minus 100 and will defo be telling friends and family not to support this atrocious‘ business’
28 de novembro de 2023
Avaliação não solicitada
Resposta de Katch Me
Dear Sarah,
I'm very sorry to hear about your experience. I want to assure you that at KatchMe, we value our customers and their satisfaction is our top priority.
We value your feedback and are constantly working on improving our services. We hope you'll give us another chance in the future. Should you need further assistance or updates about your order, please don't hesitate to contact us at sales@katchme.com.
And we always reply to each email when we received it. We appreciate your patience and understanding.
Best regards,
The KatchMe Team
I recently purchase some items
I recently purchase some items, which I missed the delivery and I guess it was returned to Katch Me. However, I got a notification that my return was received. But what surprises me is that fact that I bought 4 items at 48 pounds, now i got a refund of 35 pounds, immediately I reach out to KM on their emails and they replied almost immediately and initiated my balance. The response and the problem solving techniques is top notch compare to some brand that will stress and frustrate you before you get your money back . Thank you KM for your excellent customer support services🥂
5 de novembro de 2023
Avaliação não solicitada
Resposta de Katch Me
Dear Tilly,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
Sorry for the inconvenience again! We're delighted that you liked the solutions we advised. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
Although item didn’t arrive I received…
Although item didn’t arrive I received full return or items reordered. The fast response by Ivy was exceptional superb customer service. I’ve used katchme lots so this has in no way put me off using again. Great job
7 de novembro de 2023
Avaliação não solicitada
Resposta de Katch Me
Dear Tash,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
Sorry for the delay again! We're delighted that you liked the solutions we advised. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
I was struggling to get a return label…
I was struggling to get a return label for my order but the chat customer service was super helpful, friendly and fast! And got my refund in 2 days after my postage was sent back. Thank you Sammy
12 de novembro de 2023
Avaliação não solicitada
Resposta de Katch Me
Dear rochelle,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
Sorry for the faulty item again! We're delighted that you liked the solutions we advised. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
Such an easy quick experience dealing…
Such an easy quick experience dealing with my request on a faulty item. Elena who helped me had a new item sent out Withought a fuss! Such a great service and always is!
12 de novembro de 2023
Avaliação não solicitada
Resposta de Katch Me
Dear Customer,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
Sorry for the faulty item again! We're delighted that you liked the solutions we advised. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
Placed an order which I received within…
Placed an order which I received within the timeframe stated. Had to return 4 items as not suitable but had a bit of a problem with the refund. Contacted them through emails and problem solved within 30 minutes thanks to a lady called Molly. Thank you
6 de novembro de 2023
Avaliação não solicitada
Resposta de Katch Me
Dear Customer,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
Sorry that you're not satisfied with the products again! We're delighted that you liked the solutions we advised. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
A return issue
I had an issue with a return, it wasn’t updated on the system and refunded even though it was a while ago. I spoke to Sammy they were great help and resolved my problem for me very quick I didn’t even have to try! I appreciate this fast response and happy that the issue is now resolved ❤️
5 de novembro de 2023
Avaliação não solicitada
Resposta de Katch Me
Dear Customer,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
Sorry for the refund process again! We're delighted that you liked the solutions we advised. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
I had trouble with receiving a wrong…
I had trouble with receiving a wrong item. I returned the item but when the correct item got sent out to me it was sadly too big and I struggled to return it! That's so frustraitng! But thanks to Amber they sent me the return label so helped me out a great deal! Finally I got the item fits me.
10 de novembro de 2023
Avaliação não solicitada
Resposta de Katch Me
Dear Customer,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
Sorry for the wrong item again! We're delighted that you liked the solutions we advised. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
Ivy has been so helpful in chasing up a…
Ivy has been so helpful in chasing up a lost parcel with Yodel. Unfortunately not a lot we can do other than wait but I know this isn't KM or Yodel's fault.
Customer service is kind, polite, quick and extremely helpful (even discussing refunds, returns etc) and it's not an automated message with the response having details I'd mentioned about needing the item for Thanksgiving.
10 de novembro de 2023
Avaliação não solicitada
Resposta de Katch Me
Dear Customer,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
Sorry for the lost item again! We're delighted that you liked the solutions we advised. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
I'd never dealt with Katch Me before
I'd never dealt with Katch Me before, but my cousin wanted clothes for her son's wedding. The ordering was easy...and last minute, but despite that it all arrived in good time. With regard to returns of the unwanted items, Sammy was so helpful, in fact she went above and beyond to help me, and was very kind and understanding. In fact because of Sammy's excellent service I am confident I will be ordering from Katch Me again.
8 de novembro de 2023
Avaliação não solicitada
Resposta de Katch Me
Dear Customer,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
We're delighted that you liked the solutions we advised. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
Good value for money with no delivery…
Good value for money with no delivery delays. All items were perfect for my occasions. My fav is black lace dress.
I will definitely be ordering from katchme again. Thank you xx
5 de novembro de 2023
Avaliação não solicitada
Resposta de Katch Me
Dear Customer,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
We're delighted that you liked the dress. Your satisfaction and feedback mean a lot to us. If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
Some clothes are cheap that you can't…
Some clothes are cheap that you can't really tell until you get them and others are fantastic and you can't believe you got so cheap.
Recently I've ordered a dress for $30 and to look at you'd expect it to cost at least double that and a jacket for $12.50 both of those were of high quality... but I've also ordered a jacket in the past with button holes too small for the actual buttons and t shirts which are see through but not at all on the models.
Delivery has always been great for me, usually 2 days even if i ordered late at night.
I've only ever had one problem with Katch Me... A refund didn't go through but after contacting them through email they rectified that for me straight away, so I would say their customer service is very good.
31 de outubro de 2023
Avaliação não solicitada
Resposta de Katch Me
Dear Customer,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
Sorry for the mistake again! We're delighted that you liked the products and found it high-quality. We will always advise better solutions. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
I had received an item that had been…
I had received an item that had been completely smashed (most likely the fault of the delivery driver). I contacted KM in email which was a little slow tbh. Surprisingly, I got a reply in just over an hour, and they asked for some more details so that they could send a replacement out for me. Then confirmed that I would get a replacement at no extra cost. Excellent customer service compared to many other companies that have you speaking to a robot for half an hour before getting through to a human.
2 de novembro de 2023
Avaliação não solicitada
Resposta de Katch Me
Dear Customer,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
Sorry for the smashed item again! We're delighted that you liked the solutions we advised. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
I ordered a dress which came without…
I ordered a dress which came without the slit at the side. I contact km and an extremely helpful person Kylin helped with everything and refunded me immediately. She was a pleasure to deal with! Still wanna the slit if possible tho x
31 de outubro de 2023
Avaliação não solicitada
Resposta de Katch Me
Dear Customer,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
Sorry for the mistake again! We're delighted that you liked the solutions we advised. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
Awesome customer service!
I have made multiple times an order at katchme and I'm always happy with my order. Fast shipping as well. For today a new order came in but the zipper was already broken. But with the good help of Rosie, it's all fixed now :). Thanks again!
8 de novembro de 2023
Avaliação não solicitada
Resposta de Katch Me
Dear Customer,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
Sorry for the mistake again! We're delighted that you liked the solutions we advised and the zipper has been fixed. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
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