Kisscars Avaliações 

169
•
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Here is an honest review of Kiss Cars in Fareham. James, Lewis, Marcus, Ian and Lucie, Thank-You for getting me into my new Vauxhall, your service and professionalism is truly outstanding and unma... Ver mais

Avaliado com 5 de um total de 5 estrelas

Change of car (like me) or a First time buyer definitely Kiss cars will walk you through the entire process and make it look seamless. The fear of facebook car dealership but yet i messaged Dave of Ki... Ver mais

Avaliado com 5 de um total de 5 estrelas

A big Thank-You to James, Lewis and Tristram at Kiss Cars, I am, without a doubt very happy with the level of service I received yesterday,(10/08/2024) at Kiss Cars, I have now brought four vehicle... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Great experience buying a car from Marcus at Kiss Cars today. Was able to answer all questions and provide full car information to give me confidence in my purchase. Marcus was really friendly and... Ver mais

Detalhes da empresa

  1. Concessionária

Escrito pela empresa

Here at Kiss Cars we provide a stress free car buying experience. We take great pride in our customer's experiance with us. We love nothing better than seeing the same customer come back to us again for their next upgrade


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

169 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 40% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(169)

60 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Great experience buying a car from Kiss Cars

Great experience buying a car from Marcus at Kiss Cars today. Was able to answer all questions and provide full car information to give me confidence in my purchase.

Marcus was really friendly and supportive on the test drive.

27 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Thank you

Marcus was very kind and knowledgeable he was helpful and friendly! Thank you! Very happy with my new car

24 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very helpful

Very helpful. Reasonably priced. Cars are in great condition and the service can’t be matched

23 de junho de 2026
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Desperate to upsell.

Agreed price for a car and contacted to arrange collection date, when manager Marcus intervened and wanted to add extra warranty period and suggested that car was likely to breakdown so I’d be taking too much risk if didn’t take out extended warranty. Felt like a threat to me that they would deliberately set the car up to fail, so told them I wasn’t interested anymore and have gone elsewhere. Acting like typical old school car salesman. So unless you want an extended warranty I suggest you avoid as all they want is their commission.

5 de junho de 2026
Avaliação não solicitada
logotipo da Kisscars

Resposta da Kisscars

Thank you for your feedback.
We are sorry to hear that you chose not to proceed with the purchase.
To clarify, the extended warranty was offered as an optional product designed to provide additional cover and peace of mind beyond the standard warranty included with the vehicle. At no point was there any intention to suggest that the vehicle was likely to break down, nor would we ever deliberately set a vehicle up to fail.
As a responsible dealer, we believe it is important to explain the benefits and limitations of all warranty products so that customers can make an informed decision about the level of cover that best suits their needs. The decision whether to purchase any extended warranty remains entirely with the customer.
We regret that our discussion regarding warranty options left you with this impression, as this was certainly not our intention. We wish you all the best with your vehicle purchase elsewhere.
Kind regards,
Kiss Cars

Avaliado com 5 de um total de 5 estrelas

I purchased a BMW X5 from Kiss cars in…

I purchased a BMW X5 from Kiss cars in Fareham and very pleased to say that the team are very helpfull and did everything possible to prepare the car to a high standard, I am very happy with the car and the deal many thanks for the great service to the entire team at Kiss cars.

20 de maio de 2026
Avaliação não solicitada
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Resposta da Kisscars

Thank you for your kind words, Tony

Avaliado com 5 de um total de 5 estrelas

A huge thankyou to kiss cars for my…

A huge thankyou to kiss cars for my first car and OWEN at kiss cars well what can I say beyond exceptional customer service , friendly, honest, trustworthy, reliable, full of banter Owen is a legend himself and a pure credit to himself and kiss cars , service with a smile, no pressure was received everything was on my terms and patience Owen went above and beyond to help me ditch those roller skates 🤣 I highly without a doubt recommend kiss cars to anyone over and over and definitely recommend Owen as your guy to go to , smooth deal made a friend for life , car was fully serviced and sparkling outside and minted inside when collected my first car 🚗 alot of care was taken to ensure I was happy from start to finish but this isn't the end for me and kiss cars it's the beginning of a bright future A⭐⭐⭐⭐⭐⭐⭐⭐

31 de maio de 2026
Avaliação não solicitada
logotipo da Kisscars

Resposta da Kisscars

What a lovely review, Yvonne! Thank you so much for sharing your experience and we look forward to welcoming you back again in the future!

Avaliado com 1 de um total de 5 estrelas

Very difficult experience

Problems from day 1 of bringing the car home, started off with wheelnuts and fan. Card machine not working and paying for the car into a personal account are also huge red flags - be aware of this. By day 20 problems escalated into several warning lights on the dashboard including emissions, UREA and engine warnings. Significant smoke from back of vehicle and leaking white deposits onto the exhaust pipe. Car has been into the workshop after I had rejected it in writing following the Consumer Rights Act. The same workshop that said the fan running for up to 20 minutes after the engine was turned off was normal. Not normal at all, just needed more water which is odd for a car that had just had a service. Diagnostic report not yet provided claims electronic issues and the smoking/leaking issues were 'considered' by the workshop. I am now expected to take back a family car I have rejected (following the correct way to do this) when I do not believe it to be safe for my family or fit for purpose. Driving away in a car with a wheel nut missing was my first concern, the 'aftercare' since this point has been far from satisfactory. Now pursuing AA mediation and a small claims procedure. As a teacher in the middle of GCSEs with a family to look after this has taken a huge emotional toll and put financial strain onto our family. 1 star is too generous.

30 de abril de 2026
Avaliação não solicitada
logotipo da Kisscars

Resposta da Kisscars

Hi Catherine,
Thank you for your review.
We are sorry to hear that you remain dissatisfied with your experience.
Following the concerns you raised, we arranged for the vehicle to be inspected and diagnosed as soon as possible. The vehicle was road tested and assessed using diagnostic equipment, which identified fault code B1003. Based on the findings available to us, this related to an electronic configuration/communication fault within the vehicle's control system rather than a mechanical defect. The vehicle has since been reconfigured and the fault rectified.
We also note your concerns regarding the smoke and deposits around the exhaust system. These observations were included as part of the workshop's assessment, and following the inspection and diagnostic process, no fault was identified that rendered the vehicle unsafe or unroadworthy.
With regard to the cooling fan, we relied on the findings and recommendations provided by the workshop following their inspection of the vehicle.
We appreciate that experiencing warning lights and vehicle concerns shortly after purchase can be frustrating. However, we acted promptly once the issues were reported, arranged for the vehicle to be inspected at the earliest available opportunity, and carried out the repairs identified during the diagnostic process.
As the matter is now being pursued through AA mediation and may form part of formal proceedings, it would not be appropriate for us to comment further on the specifics of the case in a public forum. We will continue to cooperate fully with the mediation process and provide any information required through the appropriate channels.

Avaliado com 5 de um total de 5 estrelas

Owen was really good to me really…

Owen was really good to me really friendly staff he helped me from the beginning I was buying my car for the first time and he is absolutely amazing with every customer service. Must recommend.

19 de maio de 2026
Avaliação não solicitada
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Resposta da Kisscars

Thank you for sharing your experience and we are glad you are happy!

Avaliado com 5 de um total de 5 estrelas

Good experience

Good experience
Nice and clean cars
Good and fast service

18 de maio de 2026
Avaliação não solicitada
logotipo da Kisscars

Resposta da Kisscars

Thank you for your review!

Avaliado com 5 de um total de 5 estrelas

Thank you so much for your amazing…

Thank you so much for your amazing service especially to Owen, as nothing was too much trouble for him. He provided good, honest information and made the whole process straightforward for me and I am really pleased with my lovely car.

18 de maio de 2026
Avaliação não solicitada
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Resposta da Kisscars

Thank you for your lovely kind words, Wendy

Avaliado com 5 de um total de 5 estrelas

Amazing experience

Amazing experience, will definitely keep coming back!

10 de maio de 2026
Avaliação não solicitada
logotipo da Kisscars

Resposta da Kisscars

Thank you for your review and we will be glad to welcome you back in the future

Avaliado com 5 de um total de 5 estrelas

Excellent from start to finish

Excellent from start to finish. Communication was fantastic and car fully cleaned on collection.

2 de maio de 2026
Avaliação não solicitada
logotipo da Kisscars

Resposta da Kisscars

Thanks for sharing your experience, Scott!

Avaliado com 5 de um total de 5 estrelas

Great service and so easy

Great service and so easy! Thank you so much to Lewis for all the help!

25 de abril de 2026
Avaliação não solicitada
logotipo da Kisscars

Resposta da Kisscars

Hi Luisa, thank you for your review. we hope you had a great experience with Lewis and the team here at Kiss Cars. Thank you for purchasing the Mini with a 2 year warranty and a 2 year service service plan. Trouble free motoring for years to come. Enjoy your new purchase and we are always here to help in the future.
Team Kiss

Avaliado com 5 de um total de 5 estrelas

I purchased a car from Kiss Cars about…

I purchased a car from Kiss Cars about a month ago, and at the time of sale only one key was available. I was assured that the second key would be located and passed on to me once found. While I was hopeful, I wasn’t entirely certain…but I’m pleased to say the team delivered on their promise.

The second key was provided as soon as it became available, which really reflects their honesty and commitment to good customer service. The sales team were excellent throughout, and the aftercare has been just as impressive.

Overall, a great experience…the car has been spot on, and the service has been even better. I wouldn’t hesitate to recommend Kiss Cars to anyone looking for a reliable dealership.😊

6 de março de 2026
Avaliação não solicitada
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Resposta da Kisscars

Hi Paul
Thank you for your kind review.
We always strive to commit to excellent customer service at point of sale and in the future. ww hope you are enjoying the Jaguar you purchased from Kiss Cars. we look forward to seeing you around the dealership soon. Thank you for the Easter egg too the team soon ate that one .

Avaliado com 5 de um total de 5 estrelas

Fantastic service.

Fantastic service.
Friendly sales staff.
Speedy from start to finish.
Well done Kiss cars exceptional service.

30 de março de 2026
Avaliação não solicitada
logotipo da Kisscars

Resposta da Kisscars

Hi Lyn
Thank you for purchasing the Toyota Prius. We strive to exceed customers expectations and the team here really enjoyed your company whilst you were here. Thanks again and enjoy your new car

Avaliado com 5 de um total de 5 estrelas

Really good experience

Really good experience, was able to get all paint work sorted that I want, and MOT done nice and fresh. Beautiful vehicle, will definitely be recommending for family and friends in future.

1 de abril de 2026
Avaliação não solicitada
logotipo da Kisscars

Resposta da Kisscars

Hi Grace
Thank you for your review
As a small family dealership we strive to exceed customers expectations. We hope you are enjoying the Vauxhall Corsa and I bet the cars paintwork really does shine in this glorious weather. We hope to see you in the future hen you want to change the car.
Thanks again from all at Kiss Cars

Avaliado com 1 de um total de 5 estrelas

Good purchase experience, but disappointing aftercare. Kiss Cars refused to acknowledge the Consumer Rights Act after a major breakdown.

I purchased a 2016 Peugeot 308 from Kiss Cars in September 2025. Within five months of ownership, the car developed a significant diesel leak.

An inspection at a local garage confirmed the main fuel pipe had failed because it was incorrectly secured and had been rubbing against the chassis. This is a clear mechanical defect. Despite the repair costing nearly £500 and the fault being a latent mechanical issue developing within the first 6 months of ownership, Kiss Cars flatly refused to help at all. They have completely ignored the Consumer Rights Act 2015, which assumes faults appearing within 6 months were present at the time of sale. I offered reasonable compromises, including a refund of a service plan I bought from them, but all were rejected.

Their "Aftercare" team claimed it is my responsibility and that issues like this fall under general wear and tear, stating "fuel pipes can fail due to age, corrosion, road conditions, or external factors, especially on vehicles of this age and mileage." I wonder when fuel pipes started to be on a par with brake pads or tyres as consumable wear-and-tear items? A fuel pipe is meant for the life of a vehicle, and the car I bought had a clear service history, 73k miles, and an MOT with no advisories. You do not expect a fuel leak on a car like that, and if you do, then I have serious questions regarding the quality of the MOT provided.

If you buy from here, be aware that their "aftercare" ends the moment you leave the forecourt. I am now forced to pursue this through the County Court to recover my costs. This is a very disappointing experience from a dealer that claims to value its reputation, and it makes me sad because everything was great during the purchase. The dealer was even considerate enough to give me a discount on major labour (timing belt replacement) that I was aware needed doing. And this is exactly what is wrong about this situation. The timing belt was a known maintenance item I paid for. Meanwhile, the fuel leak was an unknown mechanical defect that the dealer is legally responsible for the first 6 months, and yet somehow it is only my problem. Now I feel betrayed and have completely lost my trust. Not having a safe vehicle to drive for two weeks has caused me substantial trouble and additional out-of-pocket expenses.

They sell the idea of being a reliable local garage with these 2-year service plans, but how can you rely on them if they leave you stranded when your vehicle becomes a safety hazard? Their response was essentially, "the vehicle is old, it's your problem now." How can I trust their servicing or the MOTs that were supposed to locate issues like this?

I still hope my last attempt to find a compromise will be successful. If you want to build a reliable and trusted brand, you should try to amend the situation, not leave your customer to deal with a problem alone.

28 de setembro de 2025
Avaliação não solicitada

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