KlipShop UK Avaliações 

Ordered Norwex washing powder, as it is no longer available in the UK. I also added a Norwex floor mat because it was on offer, at a good price. I could see that delivery was about a week, However, my parcel arrived in 6 days. There was good communication from the company and my parcel was well packaged. I would order again.

AVOID THIS SHOP AT ALL COSTS. Unless you want poor service and to be scammed.

I ordered a lip liner from their website for around £30. When I received it, I noticed that it didn’t come with any sort of packaging around it. Normally, with lip liners it comes in a box or plastic seal. I researched the lip liner brand and found out that they do seal the lip liners with a plastic seal , which I however did not have. Without this seal, anyone who has possession of it (eg. Packers, workers in warehouse etc..) could have opened it and touched it. I have a sickness and must take precautions with this type of thing.

Nevertheless, I was sent an opened item. So I contacted the brand and told them about there not being a plastic seal and provided them with images as well.

Their response to this was along the lines of “it was sent like this and that’s how all the lip liners come - without a seal.”

Then, when I provided them with a video of a woman unboxing the same lip liner I had ordered and peeling off a plastic seal, they changed their response and said something completely different .

Then they proceeded to say , “we did send it with the plastic seal so it couldn’t have been us”. Which was confusing because they just had told me that they didn’t sent it with the plastic seal to reduce the amount of plastic they were using ?? I thought this was suspicious and highly unprofessional.

They kept denying it then on forward that the lip liner was sent faulty.

In the end, they told me to return the item at my own cost. I had to pay for shipping and they said that even if I returned the item it would have to be in new condition which my item was not - no thanks to them.

I thought it was unfair that they wanted me to send back an item at my own cost that had issues due to their supply. Not only that, I had to pull out a magic wand and make the lip liner in the expected condition for them to even accept and process a refund although the item was sent in such a state.

They kept on telling me that the item had been sent with the plastic seal and even went as far as to provide me with “video evidence” that they did. They claimed to have sent a packing video of them packing what they claim to be “my order” however the video was just a black screen and nothing else. You couldn’t see anything but black in the video. I told them this, so they sent me a photo. In the photo it was a picture of the same brand lip liner in a plastic seal BUT the shade was a completely different colour to my lip liner so the lid of the liner was a different colour to mine. SO IT COULD NOT HAVE BEEN MY ORDER.

One minute this brand is saying they do not use the plastic seal packaging.

Then next they say that they do use the plastic seal packaging and sent it with the plastic seal

BUT I DID NOT RECEIVE A LIP LINER WITH THE PLASTIC SEAL.

I contacted them about this further and they blocked me. On everything I reached out to them on. My emails failed to send to their customer support and they had blocked my account on Instagram when I contacted them via that.

Steer clear of this brand. They claim to have provided evidence but I’m sure and certain it is false evidence.

They continued to deny everything and would not provide me with a return or refund like their terms and conditions state.

As customers, if you have an issue with a product sent by the brand and you provide evidence , you have the right to a refund or return free of charge if damaged or defective.

This is a highly unprofessional brand and I suspect they will continue to deny this.

I sincerely hope the £30 they scammed me out of will be enough to keep them going for I’m sure if this review reaches more customers they will they will refrain from purchasing anything from this company.

Thank you for taking my money and causing me stress, KlipShop.

Edit: The product arrived, later than expected but all fine at the end. Rate changed now taking this into account.
Thanks for the reply and information left here. I’ll check again cause I remember seeing somewhere about the 48 hours delivery. It didn’t help EVRI webpage did not show any update whatsoever, therefore impossible to track the order for the whole week.
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First time I buy here and still waiting for my order to arrive.
I bought it last Saturday and the shipping information showed it would take 48 hours but product not delivered, no info from the website whatsoever and on the top of that the EVRI tracking page doesn’t work. Is this a scam page?

After EVRI lost my parcel KLIP asked me to supply excessive information (singing a disclosure photographs, statements) to even open an investigation. (order 48091103)
After which they informed me I would only be refunded if EVRI agreed my parcel was lost - needless to say I never received my parcel or money back!

Good experience, no problems. For sure I’m gonna order again, thanks! 👼

Best price for the product but even better customer care. I ordered a razor and travel case. I realised at the last minute, just before dispatch it was the incorrect case. Contacted them and got an almost immediate response. They solved the problem instantly.
I can definitely recommend this company.
Spot on Klipshop, great job!!
5*

Online ordering system was quick and easy. They had the best rates on the online market for what I was looking for. Dropped two stars because the products were not sealed shut in any way which makes me cautious about the originality of the product, or it having been used/tampered with in some way. Usually, a pump action bottle will require a few pumps for the product to come out, however the pump on the hair oil I ordered came gushing out straight away. This makes me think it has been used already. I’m not convinced by the shampoo either. Products, especially salon-exclusive ones, should ALWAYS come properly sealed. Probably won’t use this site again for this reason.

I put in an order which was supposed to be max 1 week delivery and it took over three weeks. When I queried how long it was taking the first reply was quite dismissive although eventually when package failed to arrive they did admit that it had been “lost” and they had to re-send it. They tried to blame it on the delivery service EVRI- but I spoke to EVRI delivery man who delivers parcels regularly to our address and EVRI said they only just received the order. Overall, it took far far too long and was a complete hassle. I do appreciate that they tried to keep me up to date as they went along and eventually we did receive the package.

Delivery arrived on time and at my door -always a good start! When I contacted them to say I had trouble leaving a review and that the availability of the product was very limited, they immediately said they would contact the suppliers to see if they could source more for me and they directed me to your site. All in all, very thoughtful and professional.

Goods arrived in the U.K. quickly and in perfect condition.The products on this site are so much cheaper than any other site so I cannot recommend Klipshop highly enough!

Super customer service!
Item ordered but Evri delievred to goodness knows where, not my door!!
Contacted Klipshop who immediately got it sorted and arrange delievry of a replacement item - let's hope Evri don't fail them again!!

Hello Klipshop. . This is another delivery that has not been fulfilled by EVRI. I know that you supply them with our full delivery address, but every time it is supposed to be delivered, we get "Driver unable to find delivery address". This has happened every time we order from you. If it is the same as every other delivery then this will happen for the next few days and then the parcel will be lost. No other delivery company the same issue. We love your products but if you continue to use EVRI then you will lose customers. I have complained directly to them as well. Anna Taylor - Flat 11 Highfield House, 23 Courtenay Rd, Poole. BH14 0HE

This company has the best customer service! The lady kindly solved all my issues. I will definitely be using them again and again. 10/10 highly recommended.

the website is well made and you have a lot of choices with great prices. The customer service is very very responsive and honest, I had an answer to my email in less than 15 minutes. Very fast delivery, product very well wrapped. I sincerely recommend klipshop I am very happy with my experience.

My last experience with the shop was very disappointed. I have been prompted that Hermes is the courier, only after I made the payment for my order. I have contacted the shop to kindly contact Hemes to not let my parcel outside if I m not home. It was useless and wasted my time with this shop who would not take responsibility for the mess created because of them. My parcel was throw over the fence and left in the rain. I would not use this shop again.

Absolutely love this shop! The range and discounts every month/week are so generous! Of course, you have to be aware of slightly longer shipping times but if you purchase in advance you are going to be pleasantly surprised and save money :) Highly recommend.

Good product range but outstanding customer service. Klipshop staff are very professional and go the extra mile. Well done.

Got my parcel, loved the packaging!! Prices are better than some other websites. Definitely going to order again. Thank you!!

I have ordered for the first time with them but I can just say stay away. It is true that the prices are better than some other similar shops but the quality of their customer service is not worth it. The package arrived smashed, all the cream boxes smached and ripped. On top of all that I have ordered a cream for my baby girl which will expire in April 21.I am very disappointed as I have paid more than 60 pounds on this.