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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The houses were all in excellent condition and packed very well. They took a little while to come but they have to come from the Netherlands to the UK and our postal service is slow these days. Als... Ver mais

Avaliado com 5 de um total de 5 estrelas

We wanted to purchase some KLM Delft houses. Your website gave us access to all 104 houses. Your shopping cart made our selection and payment very easy. Our shipment from FedEx arrived in short ord... Ver mais

Avaliado com 5 de um total de 5 estrelas

Love my houses, they are great quality, look fantastic and the ordering process was very straightforward and easy. Delivery was quick too! Excellent product from an excellent company.

Avaliado com 5 de um total de 5 estrelas

Update to my previous review that I was asked to give before I even received my items. After being stuck in US customs for 2 weeks, I finally got my package. FedEx destroyed the box but luckily they w... Ver mais

Detalhes da empresa


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

283 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Really pleased with my purchase

The houses were all in excellent condition and packed very well.
They took a little while to come but they have to come from the Netherlands to the UK and our postal service is slow these days. Also the UK customs stopped them as I ordered quite few but they passed through this check quickly and no further payment was due.
I had a free House of Bols which is very nice in my collection thank you.
I would definately order so more through this company when I am ready

9 de abril de 2026
Avaliado com 5 de um total de 5 estrelas

Love my houses

Love my houses, they are great quality, look fantastic and the ordering process was very straightforward and easy. Delivery was quick too!
Excellent product from an excellent company.

1 de abril de 2026
Avaliado com 1 de um total de 5 estrelas

No customer service

Really disappointing interaction with KLM Houses which as a direct result will not be using them again. I ordered 11 and only got 10, one was chipped and a number missing the Gin although they still had the yellow retainer. Very slow with no responses or replacement sorted…did not expect this from KLM particularly as I am a Gold flyer with them.

15 de março de 2026
logotipo da KLM Houses

Resposta da KLM Houses

Hi Louise Follet,

I am sorry to hear you are so disappointed in our service.
I believe directly after receiving your e-mail of the missing house and the chipped one we replied that we will send a replacement for number 71 and house of Bols, and so we did two days later.
You yourself added more time because you asked us to ship them differently to avoid any duties and taxes (which will not be applicable on shipments under 150,-)
I also replied to you via e-mail but did not get any response.

Kind regards,
Patrick Swaab

Avaliado com 5 de um total de 5 estrelas

GREAT

GREAT SERVICE

17 de março de 2026
logotipo da KLM Houses

Resposta da KLM Houses

Hi Alejo,
Thank you for your review and your order.
Kind regards,
Patrick

Avaliado com 3 de um total de 5 estrelas

I purchased 4 houses and one of them…

I purchased 4 houses and one of them arrived without the liquor inside. Otherwise, the purchase process was good.

10 de março de 2026
logotipo da KLM Houses

Resposta da KLM Houses

Hi Mark,

Thank you for your review. We are sorry to hear that one of the houses no longer contained the liquor inside.

With original KLM houses, this can occasionally happen (1%) over time due to evaporation/leakage through the porcelain.

We are glad to hear that the purchase process was good overall.
Enjoy the houses, and hope to see you again.

Kind regards,
Patrick Swaab

Avaliado com 5 de um total de 5 estrelas

The purchase was super easy

The purchase was super easy, a glitch was immediately supported and fixed. The miniatures arrived in perfect condition as promised. I will purchase again!

11 de março de 2026
logotipo da KLM Houses

Resposta da KLM Houses

Hi Isabell,

Thank you very much for your review.

Kind regards,

Patrick Swaab

Avaliado com 5 de um total de 5 estrelas

Solid website open for everyone to…

Solid website open for everyone to easily find what they might like.
Excellent service and packaging. Even for intra-European shipping. Good customer service when I had questions. Thanks!

7 de fevereiro de 2026
logotipo da KLM Houses

Resposta da KLM Houses

Hi John,
Thank you for your review. Enjoy the houses (especially 81, which is one of my favourites).
Kind regards,
Patrick

Avaliado com 1 de um total de 5 estrelas

The Books Have Not been Delivered to MY…

The Books Have Not been Delivered to MY address.
The photo of the book at a white door , is not my door! I have not received. my book, from FEDEX
Fedex Tracking ID 889459458955,
Ref 6826

5 de março de 2026
logotipo da KLM Houses

Resposta da KLM Houses

Dear Philip Plant,

We are sorry to hear this and understand how frustrating this must be.

We have already contacted you directly and contacted Fedex to look into this.

For your own privacy and security, we kindly recommend not posting your reference number or tracking ID publicly.

Luckily, all our parcels are shipped insured. If the package cannot be found, we will of course send you a new book.

We hope this issue will be resolved soon, and if so, we would truly appreciate it if you would consider updating your review.

Avaliado com 5 de um total de 5 estrelas

Everything was excellent!

Thank you very much for the friendly communication and the fast and excellent delivery! The houses are in mint condition! Thanks again!

25 de fevereiro de 2026
logotipo da KLM Houses

Resposta da KLM Houses

Dear Renate,

Thank you very much for your kind review!
We are happy to hear that you are happy with the communication, delivery, and condition of the houses.

We hope to welcome you again soon!

Avaliado com 5 de um total de 5 estrelas

Super easy to order

Super easy to order, seamless checkout, and prompt shipping.

15 de fevereiro de 2026
logotipo da KLM Houses

Resposta da KLM Houses

Dear Brianne,

Thank you very much for your kind review!

We hope to welcome you again soon!

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