My KLM houses arrived beautifully wrapped and packaged with so much care. They are in PERFECT condition. I am so thrilled! They arrived very quickly too! I cannot wait to order more and complete my fu... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I just bought house number 105 to complete my collection. Unfortunately, useless FedEx have lost this item with no one offering me any help or update. Hopefully it will arrive soon. 🤞 KLM houses.com... Ver mais
Quick and accurate processing. Customer service (Patrick Swaab) was fast, courteous, and accurate. Packaging was outstanding. Please send out the request to review of your service and products AFTE... Ver mais
Update to my previous review that I was asked to give before I even received my items. After being stuck in US customs for 2 weeks, I finally got my package. FedEx destroyed the box but luckily they w... Ver mais
Detalhes da empresa
Informações de contato
Meander 195 C, 1181WN, Amstelveen, Holanda
- +31682018293
- info@klm-huisjes.nl
- klmhouses.com
4,6
Excelente
328 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Super easy to order
Super easy to order, seamless checkout, and prompt shipping.
15 de fevereiro de 2026
Resposta da KLM Houses
Dear Brianne,
Thank you very much for your kind review!
We hope to welcome you again soon!
Nice proper packaging and international…
Nice proper packaging and international shipping.
16 de agosto de 2025
Resposta da KLM Houses
Dear Manish,
Thank you for your kind review! We hope we see you again soon.
Great but beware of import charges
The houses are just what I wanted and arrived in perfect condition, well wrapped. However, at no point during the buying process do I see any mention of needing to pay import charges and now I have an extra £48 to pay which I hadn’t factored in - this needs to be made a lot clearer before customers complete their transactions.
7 de fevereiro de 2026
Resposta da KLM Houses
Dear Emma,
Thank you for your review and for your kind words about the houses and packaging.
We are sorry to hear that the import charges were an unexpected extra cost. For orders outside the EU, import duties and taxes are the responsibility of the buyer.
Based on your feedback, we have now made this clearer during checkout.
Thank you again for your honest feedback.
After an initial mistake they have…
After an initial mistake they have tried to fix the problem
12 de fevereiro de 2026
Avaliação não solicitada
Resposta da KLM Houses
Dear Nico,
Thank you for your review and for your understanding. We are sorry again for the initial mix-up with your order.
We sent your correct order as soon as possible and thank you for accepting our offer for the other miniatures.
We appreciate the opportunity to make things right, and hope you are happy with the solution and houses.
Amazing people to work with
That communications and the help they have done and had with me especially with a lost package
6 de fevereiro de 2026
Resposta da KLM Houses
Thank you so much for your kind review.
We are very happy to hear that you appreciated our communication and support, especially regarding the lost package.
We appreciate your trust, and we hope to welcome you again soon.
Snel en netjes bezorgd
5 de fevereiro de 2026
Resposta da KLM Houses
Beste Nol,
Hartelijk dank voor uw review! Fijn om te horen dat uw bestelling snel en netjes is bezorgd.
Met vriendelijke groet,
Patrick Swaab
my wife loves these and is building a…
my wife loves these and is building a small collection.
3 de fevereiro de 2026
Resposta da KLM Houses
Dear Nico,
Thank you for your new review, and we are sorry again for the confusion with your order.
We are glad we were able to resolve the issue together, and we appreciate your understanding.
We would truly appreciate it if you would consider updating your review.
Kind regards,
Patrick
Excellent service
Good quality, excellent service, very fast delivery, perfect.
22 de janeiro de 2026
I paid alot extra for shipping and then…
I paid alot extra for shipping and then FedEx demanded athat I pay taxes. I will never purchase from KLM again!
3 de janeiro de 2026
Resposta da KLM Houses
Dear Faith Wangunyu,
We are sorry to hear that. but KLM can not do anything about that.
Since this year, all packages with a value of 100,- and higher to the US need to pay taxes and import duties.
We understand that this can be frustrating, especially if it was unexpected. Based on customer feedback, we have now made this clearer during checkout.
I hope you are happy with the houses, and that everything else was ok.
Have a nice day.
Kind regards,
Patrick Swaab
(I hope you can give us one or two stars more, than just 1).
Great company-Products and Service
Easy to order, quality products and great service, communication
10 de janeiro de 2026
These are great collector items
These are great collector items. This order was to add to that.
14 de janeiro de 2026
shipped on time everything arrived…
shipped on time everything arrived safely very well packaged
7 de janeiro de 2026
Excellent customer service
Excellent customer service, including the reminder to inspect the house and packaging carefully upon arrival! Quick and expedient delivery. The house was wrapped very securely.
7 de janeiro de 2026
Brilliant website and fantastic…
Brilliant website and fantastic customer service. Highly recommended.
11 de janeiro de 2026
Resposta da KLM Houses
Hi Nikos,
Thank you for leaving a review.
We shipped your order Saturday right after new year.
But shipping from NL to Greece with standard parcel service (PostNL) can take up to two weeks.
The estimate is that it will be with you between 10-14 January. So hopefully tomorrow.
We would truly appreciate it if you would consider updating your review.
Kind regards,
Patrick Swaab
Great experience with this company
Great experience with this company! I am a returning customer. Will always be a customer. The House is beautiful.
28 de dezembro de 2025
great product and safe delivery of…
great product and safe delivery of fragile object overseas to USA. Thank You
12 de dezembro de 2025
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.