I had a problem getting the code to accept on my order on Aug 5th. It finally accepted after entering everything twice. I inadvertently ordered four Luvlift V neck tanks instead of three. I spoke to... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
An item was missing from my order, and Knix sorted it out on the first message. Shamita shipped the replacement without making me chase it. Quick, clear, no back and forth. That's the part that actual... Ver mais
A empresa respondeu
Not only do I love the V neck bra (I take the pads out 'cuz I'm small breasted), I'm so impressed with the personal customer service. GREAT company and product.
I ordered online but did not receive it. Tried to reached to their customer service via email and Shamita was very kind and refunded the total amount of purchased
Detalhes da empresa
- Loja especializada em roupas íntimas
- Loja de roupas desportivas
- Loja para gestantes
- Loja de roupas de banho
- Loja de moda feminina
Escrito pela empresa
Knix makes amazing wireless bras, period proof underwear, sports bras, loungewear and more. Designed with your comfort in mind.
Informações de contato
600-179 John Street, M5T 1X4, Toronto, Canadá
- 1 (647) 691-5544
- info@knix.com
- knix.ca
4,6
Excelente
670 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 93% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I had a discount code which I forgot to…
I had a discount code which I forgot to apply when placing my order. I emailed and got an immediate reply from Alex who was able to amend the bill to reflect the discount. The service was very prompt and was resolved the same day! Great service Alex!
24 de junho de 2026
Avaliação não solicitada
Resposta da Knix
Hi Helen,
Thank you so much for your kind review! We're so glad Alex was able to help apply your discount and get everything sorted out so quickly. Providing prompt, seamless support is what we strive for, and we're delighted to hear your experience reflected that. We'll be sure to pass along your kind words to Alex. Thank you for choosing Knix, and we hope to see you again soon! 💜
Team Knix
Thank You Allissa!
This isn't my first time ordering from Knix, I am a big fan of their products, but it is my first time dealing with their customer service.
I have only heard good things about their customer service from my mother-in-law who has had nothing but amazing things to say. But it's always different when it's your own experience and mine was to fix my own mistake not to exchange.
I had accidentally put in my mother's address instead of my own. While not the end of the world, if I had to the option to fix it, I wanted to. Therefore, I appreciated that on my confirmation email there was the question "Need to make changes?" with contact info.
I emailed and received the standard boilerplate email saying I would hear back in the order of first come, first serve, which is completely understandable. I expected to hear back in the next day or two. I honestly didn't think they'd be able to change the address at all.
Half an hour later (!!!) I heard back from Allissa who kindly informed me the change had been made and warned me that since the change is manual the address might not appear updated on my confirmation emails. I really appreciated that forethought and attention to detail in letting me know that, because I would have been confused.
Not only that, but she also gave me a 10% discount code for a future order (which I will be using) for a mistake I MADE. If that isn't AMAZING customer service, then I don't know what is.
Thank you Allissa for your all your help! You made a great purchase even better!
21 de junho de 2026
Avaliação não solicitada
Resposta da Knix
Hi Candace,
Thank you so much for taking the time to share such a thoughtful review! We're thrilled to hear you've been a fan of Knix products, and it's especially meaningful to know your first experience with our Customer Experience team lived up to your expectations. We're so glad Allissa was able to quickly update your shipping address and provide clear communication throughout the process. We'll be sure to share your kind words with her. Thank you for your continued support, and we hope you enjoy your order! 💜
Team Knix
Knix is the place to go
Knix is my go-to for undergarments - their products are fantastic and their service, both instore and online, is always beyond excellent! I recently had a problem with my online account and Alex B. in customer service resolved everything promptly and efficiently. It was a pleasure to deal with her.
20 de junho de 2026
Avaliação não solicitada
Resposta da Knix
Hi Es,
Thank you so much for your continued support! It means so much to hear that Knix is your go-to for undergarments and that you've consistently had great experiences both in-store and online. We're especially happy to hear that Alex B. was able to resolve your account issue quickly and efficiently. We'll be sure to share your kind words with her. Thanks again for being part of the Knix community! 💜
Team Knix
5 Star Customer Service
I reached out for help regarding a return/exchange for a sports bra I had purchased that unfortunately did not fit me right. Though, I was outside the return window, so I wasn’t sure if there was anything we could do. Allissa got back to me the next day with a solution to my conflict. She was extremely accommodating, understanding, and helpful. Much appreciated!!
23 de junho de 2026
Avaliação não solicitada
Resposta da Knix
Hi Kimberly,
Thank you so much for sharing your experience! We're so glad Allissa was able to help find a solution for you, even though you were outside the return window. Providing thoughtful, understanding support is exactly the experience we strive to create, and we'll be sure to pass along your kind words to her. We truly appreciate your support and hope you enjoy your Knix products! 💜
Team Knix
Misleading Size Chart and Hidden Final Sale Policy - out of pocket for items that DON'T FIT!
I ordered three bras from Knix after hearing they were comfortable and good for upper back pain. Before purchasing, I carefully measured myself and strictly followed the official Knix website size chart.When the items arrived, they were completely unwearable and way too small. The Knix sizing chart is deeply inaccurate, which is a massive issue when combined with their hidden "final sale" restrictions on discounted items. The final sale fine print was incredibly obscured during the mobile checkout process, leaving me stuck with three items that do not fit due to their own faulty sizing tool.It feels like a trap for consumers: provide an incorrect size calculator, hide the return restrictions in tiny print, and then refuse to support the customer. Knix gets your money, and you are left with zero recourse. If a company cannot provide a reliable sizing chart, they must honor returns or exchanges. I will never buy from Knix again and am demanding a full refund for this misleading experience. Order #KWCA4975109-CA
18 de junho de 2026
Avaliação não solicitada
Resposta da Knix
Hi Tina,
Thank you for taking the time to share your feedback. We're very sorry to hear that the sizing didn't work out and that your shopping experience left you feeling frustrated. We understand how disappointing it is when items don't fit as expected, especially when you've carefully followed our sizing guidance. We've reached out to you by email and have made an exception for your final sale order. Please check your inbox for the details, and if you have any questions, simply reply to that email and our team will be happy to help. We appreciate your feedback and will share it with our team as we continue working to improve both our sizing guidance and customer experience.
Team Knix
Once again a Bra that is always smaller…
Once again a Bra that is always smaller than described. I am so tired of false sales size charts. I measured, talked with AI and they recommended a size. I told them I am a 34. The item says 34 but the item measures at 29 inches. You would think that a bra company would understand the how hard it is to wear a a bra on a daily basis I will not send it back. Why should I do all the work..Why cant a company actually make a comfortable bra? Maybe owned by men ? I don't get it at all....
24 de junho de 2026
Avaliação não solicitada
Resposta da Knix
Hi Sue,
Thank you for sharing your feedback. We're sorry to hear that the bra you received didn't fit as expected and that this experience has been so frustrating. We understand how disappointing it is when a product doesn't match your expectations, especially after using our sizing resources. We'd like the opportunity to look into this further, but we weren't able to identify your order from your review. Please reach out to us at info@knix.com with your order details, and our Customer Experience team will be happy to review your purchase and see how we can help.
Team Knix
A+ Customer Care
Ordered final sale items and sized myself. When the order arrived it did not fit. Alex B in customer service helped me more than the average person now a days and made sure to recommend the proper size and even let me exchange for the correct sizing. Very grad my money did not get wasted and that there are still caring people.
24 de junho de 2026
Avaliação não solicitada
Resposta da Knix
Hi Anna,
Thank you so much for sharing your experience! We're sorry the original sizing didn't work out, but we're thrilled to hear that Alex B was able to step in and help find the right fit. Providing thoughtful, personalized support is exactly the experience we aim to deliver, and we're so glad Alex helped ensure you didn't feel stuck with the wrong size. We'll be sure to pass along your kind words. Thank you for your trust and support, and we hope you love your new fit!
Team Knix
Return Portal Meh — Customer Service Great!
Though I found the order return portal process a bit tough (ie once my browser closed none of the specific information I was expecting was emailed to me, instead I just received a generic email and had no way to get my detailed return information anymore), once I dealt with people in store and online, I had wonderful service and am very happy with the support I received. Love the Knix team!
23 de junho de 2026
Avaliação não solicitada
Resposta da Knix
Hi Jillian,
Thank you for sharing your experience. We're sorry to hear the return portal process was frustrating and that accessing your return details wasn't as seamless as expected. Your feedback is incredibly valuable as we continue to improve our customer experience. That said, we're so glad our in-store and online teams were able to support you and turn things around. Thank you for your patience, your kind words, and for being part of the Knix community. We truly appreciate your support!
Team Knix
I have such a great experience dealing…with Sofie
I have such a great experience dealing with Knix. Their customer care is above and beyond, their promptness, their graciousness in dealing with matters, I could go on snd on, all I can say they are an A1 company and I will keep buying from them plus their product is great.
22 de junho de 2026
Avaliação não solicitada
Resposta da Knix
Hi Margaret,
Thank you so much for your kind words! 💕 We're thrilled to hear that you've had such positive experiences with our Customer Experience team. Providing thoughtful, timely support is something we care deeply about, and it means a lot to know that it has made a difference for you. We're also so happy you're loving our products! Thank you for your continued support and loyalty. We look forward to being part of your journey for years to come.
Team Knix
The phone representative Sahra was GREAT!!
The phone representative Sahra was OUTSTANDING..
she was attentive, professional, and got the problem fixed quickly :-)
She was an excellent communicator, as well !!
MJG
22 de junho de 2026
Avaliação não solicitada
Resposta da Knix
Hi Marshall,
Thank you so much for taking the time to share your experience! We're delighted to hear that Sahra provided such outstanding service. It's wonderful to know she was attentive, professional, and able to resolve your issue quickly while keeping you informed every step of the way. We'll be sure to pass along your kind words to her. Thank you for choosing Knix and for recognizing the great work of our team! 😊
Team Knix
Wrong order made RIGHT
My friend gave me a promo code to try these underwear. I ordered 2 pair, max absorbency, but were sent a light and medium absorbency instead. My cycle had already started, so they weren't going to be used. I used the chat and got SOFIA, and she understood my frustration and assisted me with my order. Her customer service was top tier and I cannot thank her enough! I cant wait to get the correct pair, and I can donate the wrong ones to someone else (they are unopened)!
22 de junho de 2026
Avaliação não solicitada
Resposta da Knix
Hi there,
Thank you so much for sharing your experience! We're sorry there was an issue with your original order, but we're so glad Sofia was able to step in and help make things right. It's wonderful to hear that she provided the kind of thoughtful, top-tier support we strive for every day. We also love that you're planning to pass along the unopened pairs to someone who can use them. Thank you for giving Knix a try, and we hope you love your pairs when they arrive! 💜
Team Knix
Alissa from Customer Service was Phenomenal
Alissa from Customer Service was phenomenal. Addressed my concern immediately and offered a great incentive so I am pretty sure I will be shopping more often with Knix.
Thanks Alissa for your service. My order is enroute!
22 de junho de 2026
Avaliação não solicitada
Resposta da Knix
Hi Antoinette,
Thank you for taking the time to share your experience! We're thrilled to hear that Alissa was able to address your concern quickly and provide such exceptional support. We'll be sure to pass along your kind words to her. It's wonderful to know that your order is on the way and that you're looking forward to shopping with Knix again. Thank you for your support, and we hope you love your new items! 💜
Team Knix
Great assistance!
Allissa was lovely and eager to assist! Very efficient and an overall great experience:)
22 de junho de 2026
Avaliação não solicitada
Resposta da Knix
Hi Sara,
Thank you so much! 💜 We're delighted to hear that Allissa provided such a great experience. It's wonderful to know she was friendly, efficient, and eager to help. We'll be sure to share your kind words with her. Thank you for taking the time to leave a review, and we look forward to assisting you again in the future!
Team Knix
Great Customer Service
I needed some assistance and left a message via the Knix Website. They responded immediately the next day and resolved my issue immediately. Shamita was very supportive and understanding. I love Knix!!
19 de junho de 2026
Avaliação não solicitada
Resposta da Knix
Hi T,
We love hearing this! Thank you so much for taking the time to share your experience with our online support team. We are so happy to hear that Shamita was able to step in, understand your needs, and get your issue sorted out so quickly the very next day. Knowing you felt supported is exactly what we aim for. We truly appreciate your love for Knix and are so glad to have you in our community.
Team Knix
Great Customer Service
Sahra was really helpful in resolving my concern. Top tier customer service!
21 de junho de 2026
Avaliação não solicitada
Resposta da Knix
Hi Dru,
Thank you so much for sharing your experience. We are incredibly lucky to have Sahra on our team, and we will be sure to pass along your kind words to her. Providing top-tier support and making sure you feel taken care of is exactly what we aim for. We appreciate you choosing us!
Team Knix
Recently received an order just wanted…
Recently received an order just wanted you to know the product is horrible. Fit is ridiculous i ordered small and there is a 2 inch gap on the rear of thigh. Bought 3 pair and unfortunately the first thing I did was wash them so i cant return them. Waste of money.
10 de junho de 2026
Avaliação não solicitada
Resposta da Knix
Hi there,
Thank you for taking the time to share your experience. We're sorry to hear the fit of the items wasn't right for you and understand your frustration. We had previously requested some additional information so we could look into this further, but we haven't yet received a response.
If you'd still like assistance, please reach out to us directly at info@knix.com with your order details and any additional information about the fit concerns. Our team would be happy to review your case and see how we can help.
Team Knix
Well I’m not one to write reviews but I…
Well I’m not one to write reviews but I have to based on the customer service, specifically from Liyya, an agent I had the pleasure of helping me. I typically go in store to purchase, have for years. But I had ordered something online and had to return for another size. They did so with no issue, but I had another unforeseen issue with the item. Liyya, without hesitation fixed my issue and very promptly. I will 100% continue to purchase from Knix, and not have any issues purchasing again online.
19 de junho de 2026
Avaliação não solicitada
Resposta da Knix
Hi Carolyn,
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that Liyya was able to jump in and promptly resolve the issue with your online order. Moving from your usual in-store shopping to an online purchase can feel like a shift, so we are incredibly glad that Liyya made your exchange process and subsequent issue completely effortless. We truly appreciate your loyal support over the years and look forward to helping you again, whether online or in person.
Team Knix
My concern was handled quickly &…
My concern was handled quickly & professionally by Sahra - I am completely satisfied & would recommend the experience if anyone has issues.
15 de junho de 2026
Avaliação não solicitada
Resposta da Knix
Hi Alice,
Thank you for taking the time to share your experience! We're so pleased to hear that Sahra was able to handle your concern quickly and professionally. Providing supportive and efficient service is always our goal, and we're glad we could leave you feeling completely satisfied. We'll be sure to pass along your kind words to Sahra. Thank you for your recommendation and for being part of the Knix community!
Team Knix
Great interaction with Alex W
Great interaction with Alex W. who was able to resolve my small issue immediately. The conversation was effortless making it a great experience. Thanks a bunch :)
18 de junho de 2026
Avaliação não solicitada
Resposta da Knix
Hi Isa,
Thank you for sharing your experience! We're so glad to hear that Alex W. was able to resolve your issue right away and make the process feel effortless. Providing helpful, seamless support is what we strive for, and we're thrilled that Alex delivered that for you. We'll be sure to pass along your kind words. Thanks for being part of the Knix community! 💜
Team Knix
Really like the products
Really like the products, the bras are great. Amazing return policy. The company understands the struggles of finding the perfect fit. Makes you feel comfortable purchasing online when you are unsure about bra sizing. Alex B from service was fantastic as well. Helpful, Very quick to respond and gave clear communication.
18 de junho de 2026
Avaliação não solicitada
Resposta da Knix
HI Amanda,
Thank you so much for your kind review! We're delighted to hear that you're enjoying your bras and that our return policy helped make online shopping feel more comfortable and confidence-inspiring. We know finding the perfect fit can be a challenge, and we're glad our approach made the process easier for you. It's also wonderful to hear that Alex B. provided helpful, prompt, and clear support. We'll be sure to share your feedback with him. Thank you for choosing Knix and for your support!
Team Knix
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