I had a problem getting the code to accept on my order on Aug 5th. It finally accepted after entering everything twice. I inadvertently ordered four Luvlift V neck tanks instead of three. I spoke to... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
An item was missing from my order, and Knix sorted it out on the first message. Shamita shipped the replacement without making me chase it. Quick, clear, no back and forth. That's the part that actual... Ver mais
A empresa respondeu
Not only do I love the V neck bra (I take the pads out 'cuz I'm small breasted), I'm so impressed with the personal customer service. GREAT company and product.
I ordered online but did not receive it. Tried to reached to their customer service via email and Shamita was very kind and refunded the total amount of purchased
Detalhes da empresa
- Loja especializada em roupas íntimas
- Loja de roupas desportivas
- Loja para gestantes
- Loja de roupas de banho
- Loja de moda feminina
Escrito pela empresa
Knix makes amazing wireless bras, period proof underwear, sports bras, loungewear and more. Designed with your comfort in mind.
Informações de contato
600-179 John Street, M5T 1X4, Toronto, Canadá
- 1 (647) 691-5544
- info@knix.com
- knix.ca
4,6
Excelente
670 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 93% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very Helpful!
Sofia was incredibly helpful in sorting out my issue. I'm always very grateful to get help from a human, rather than an AI chatbot. Thank you, Sofia!
15 de junho de 2026
Avaliação não solicitada
Resposta da Knix
Hi Morgan,
Thank you so much for your kind words! We're delighted to hear that Sofia was able to help resolve your issue and provide the support you needed. We'll be sure to share your appreciation with her. Creating thoughtful, human connections is something we value, and we're so glad your experience reflected that. Thank you for choosing Knix!
Team Knix
Great customer service today
Great customer service today! I had to ask for a delivery address change for my order that was just about to ship. The assigned customer service Knixpert, Catherine, jumped right in to ensure the right manual updates occurred. (Beyond that she offered to help resolve any settings issues I might have had if this was a system issue, which it didn’t happen to be this time.). Great responsiveness, and on a weekend no less. Thank you!!
13 de junho de 2026
Avaliação não solicitada
Resposta da Knix
Hi Maggie,
Thank you so much for sharing your experience! We're delighted to hear that Catherine was able to step in quickly and help update your delivery address before your order shipped. It's wonderful to know she not only resolved the issue efficiently but also took the time to offer additional support. We'll be sure to share your kind words with Catherine. Thank you for recognizing her responsiveness and dedication, especially over the weekend. We truly appreciate your support!
Team Knix
Kind Shamita!
Shamita was soo kind in helping me with my discount code! Amazing!
13 de junho de 2026
Avaliação não solicitada
Resposta da Knix
Hi Peg,
Thank you for your kind review! We're so happy to hear that Shamita was able to help with your discount code and make the experience a great one. We'll be sure to share your wonderful feedback with her. Thank you for choosing Knix, and we appreciate you taking the time to share your experience!
Team Knix
Great Customer Support
After I placed an order I realized that I had made an error in the mailing address. I want to thank Sahra in Customer Support for going the extra mile to help me out. She corrected my error and put my mind at ease.
13 de junho de 2026
Avaliação não solicitada
Resposta da Knix
Hi there,
Thank you for sharing your experience! We're so glad Sahra was able to help after you noticed the error in your shipping address. We know how stressful it can be to catch an issue after placing an order, and it's wonderful to hear that she was able to quickly resolve it and give you peace of mind. We'll be sure to pass along your kind words to Sahra. Thank you for choosing Knix!
Team Knix
Small issue quickly resolved!
I was having kind of a glitchy problem while trying to place an order. Sent an email to customer support and was helped very quickly by Sahra. She was super efficient at getting this little issue worked out and I really appreciated that. I love Knix products and having great customer support as well is a huge plus!
13 de junho de 2026
Avaliação não solicitada
Resposta da Knix
Hi Ann,
Thank you so much for your kind words! We're delighted to hear that Sahra was able to quickly help resolve the issue you encountered while placing your order. We know how frustrating technical hiccups can be, and we're glad she was able to make the process smooth and stress-free. It's especially wonderful to hear that both our products and customer support have made a positive impression. We'll be sure to share your feedback with Sahra. Thank you for being part of the Knix community!
Team Knix
Reaching out was a breeze
Reaching out to customer service was a breeze! Shamita was quick, polite, and professional. She handled my issue with no problem and got it fixed right away.
13 de junho de 2026
Avaliação não solicitada
Resposta da Knix
Hi Tara,
Thank you for taking the time to share your experience! We're so happy to hear that reaching out to customer service was easy and that Shamita was able to assist you quickly and professionally. It's wonderful to know your issue was resolved right away and that you felt well taken care of throughout the process. We'll be sure to pass along your kind words to Shamita. Thank you for choosing Knix!
Team Knix
Alex responded quickly
Alex responded quickly. She was very professional and knowledgeable. She clarified everything for me.
13 de junho de 2026
Avaliação não solicitada
Resposta da Knix
Hi Lisette,
Thank you for your kind review! We're so pleased to hear that Alex was able to assist you promptly and provide the clarity you needed. It's wonderful to know that her professionalism and knowledge made your experience a positive one. We'll be sure to share your feedback with Alex. Thank you for choosing Knix!
Team Knix
Alex was very helpful and talked me…
Alex was very helpful and talked me through a sizing decision
13 de junho de 2026
Avaliação não solicitada
Resposta da Knix
Hi Olivia,
Thank you for sharing your experience! We're so glad to hear that Alex was able to help guide you through your sizing decision. Finding the right fit can make all the difference, and we're happy she provided the support and guidance you needed. We'll be sure to pass along your kind words to Alex. Thank you for choosing Knix!
Team Knix
Knixperts to the rescue!
I love Knix’s clothes, and I’m so thankful that when something isn’t quite right, customer service is incredibly helpful, supportive and kind. Big thanks to Alex B for listening to the quality problem I had, and resolving it very very quickly. So quickly, in fact, my husband was shocked that I submitted my problem and received a resolution all with a 1 hour car ride together. Thanks for being awesome Knixperts!!
12 de junho de 2026
Avaliação não solicitada
Resposta da Knix
Hi Vic,
Thank you so much for your thoughtful review! We're thrilled to hear that you love your Knix products and that Alex B was able to provide such quick and caring support when you experienced a quality issue. Knowing that your concern was resolved so quickly that it surprised both you and your husband truly makes our day! We'll be sure to share your kind words with Alex and the team. Thank you for being part of the Knix community and for taking the time to share your experience.
Team Knix
I had trouble with a discount code so I…
I had trouble with a discount code so I reached out to customer service, and had quicke response and solution to my problem! Sahra took great care of me and made sure that I got my discount! Great and fast customer service! Knix really cares about their customers!
7 de junho de 2026
Avaliação não solicitada
Resposta da Knix
Hi Jenna,
Thank you for your wonderful review! We're so happy to hear that Sahra was able to quickly resolve the issue with your discount code and ensure you received the savings you were expecting. Providing helpful, responsive support is something we strive for, and it's great to know Sahra took such good care of you. We'll be sure to share your kind words with her. Thank you for choosing Knix and for being part of our community!
Team Knix
Love this bra
Love this bra. Ordered more and messed up on my new order. I reached out and Shamita made it all happen and fixed it. And did in record time too. Wow! Incredible service. Thank you Knix for replying, resolving and responding. 10/10
11 de junho de 2026
Avaliação não solicitada
Resposta da Knix
Hi Nancy,
Thank you so much for your amazing review! We're thrilled to hear that you love your bra and chose to come back for more. It's wonderful to know that when an issue came up with your order, Shamita was able to step in, get everything sorted out, and do so so quickly. We'll be sure to share your kind words with her. Thank you for recognizing our team's efforts, and thank you for being part of the Knix community. Enjoy your new order!
Team Knix
Gift card refund
I placed an order and skipped the step on entering my gift card code. I reached out to Knix right away, and I received a response the next business day. Shamita made the process smooth and easy, and was so quick to respond in our email exchange. She resolved the situation right away for me. Excellent customer service!
11 de junho de 2026
Avaliação não solicitada
Resposta da Knix
Hi Rosanna,
Thank you for sharing your experience! We're so glad to hear that Shamita was able to help quickly after you missed applying your gift card during checkout. It's wonderful to know that she made the process smooth and easy and provided prompt support throughout your email exchange. We'll be sure to pass along your kind words to her. Thank you for choosing Knix, and we're delighted we could help make things right!
Team Knix
Great product
Great product, great customer service. Alex is the best.
11 de junho de 2026
Avaliação não solicitada
Resposta da Knix
HI Jodie,
Thank you for your kind words! We're thrilled to hear you're enjoying both our products and customer service. It's especially wonderful to know that Alex made such a positive impression. We'll be sure to share your feedback with her. Thank you for being part of the Knix community!
Team Knix
Knix has the best customer service
Knix has the best customer service. They reply so quickly and have always given me great solutions and easy returns/exchanges. I will always repurchase from Knix.
11 de junho de 2026
Avaliação não solicitada
Resposta da Knix
Hi Alora,
Thank you so much for your wonderful review! We're delighted to hear that you've consistently had positive experiences with our customer service team. Providing quick support and making returns and exchanges as easy as possible are things we work hard to deliver. It means so much to know that we've earned your trust and continued support. Thank you for being part of the Knix community. We look forward to serving you again!
Team Knix
Best customer service
I had an in store experience and it was amazing, great service and love the products. I also had a great experience with Catherine at customer service who was so helpful and quick to respond. I am so happy to be a customer for over 5 years. I will keep shopping here for life.
11 de junho de 2026
Avaliação não solicitada
Resposta da Knix
Hi Aubrie,
Thank you so much for your kind words and for being part of the Knix community for over 5 years! We're thrilled to hear you had such a wonderful in-store experience and that Catherine was able to provide helpful and timely support. It means a lot to know you love our products and continue to choose Knix year after year. We truly appreciate your loyalty and look forward to being part of your journey for many more years to come!
Team Knix
Big thanks to Alex W!!
Big thanks to Alex W, customer service for resolving a product issue quickly and efficiently. The positive customer experience easily resulted in my re-purchasing another Knix item!
10 de junho de 2026
Avaliação não solicitada
Resposta da Knix
Hi Sylvia,
Thank you so much for sharing your experience! We're thrilled to hear that Alex W was able to resolve your product issue quickly and efficiently. Providing a positive customer experience is incredibly important to us, and we're delighted that the support you received gave you the confidence to purchase from us again. We'll be sure to pass along your kind words to Alex. Thank you for being part of the Knix community!
Team Knix
A Company that Stands By It’s Word!
I made my 1st order and the bra didn't fit.When I checked they told me to share it with someone deserving AND they gave me an In Store Credit. Because I was out of the country for the winter they told me I could order in the Spring. However , I had ordered from The States and now I am on Canada and I was having a heck of a time and was frustrated. When I got to talk to ALEX W. he realized my problem and straighten it all out! I am so amazed and thankful to Alex and Knix.
10 de junho de 2026
Avaliação não solicitada
Resposta da Knix
Hi Brenda,
Thank you for sharing your experience! We're so glad we could help turn a frustrating situation into a positive one. It's wonderful to hear that Alex W. was able to quickly identify the issue and get everything sorted out for you. We'll be sure to pass along your kind words to her. Thank you for giving Knix a try, and we look forward to helping you find products you love!
Team Knix
Fabulous customer service experience
I had posted a poor review due to a quality issue with a Knix product, and someone from their customer service team reached out to me right away to follow up and to offer to make things right. They wanted to understand the problems and how I ran into them and then provided a product replacement value. A brand that actually stand behind their product and makes things right when hiccups arise is so rare and so appreciated in todays economy. Super appreciative to how quickly and kindly they got my issue addressed and did more than I definitely expected! I will continue to recommend Knix to friends.
5 de junho de 2026
Avaliação não solicitada
Resposta da Knix
Hi Steph,
Thank you for taking the time to update your review and share your experience. We're sorry you initially encountered a quality issue, but we're so glad our team was able to connect with you, learn more about what happened, and make things right. Your feedback helps us improve, and it means a lot to hear that you felt supported throughout the process. Thank you for your kindness, your trust, and for continuing to recommend Knix to your friends. We're grateful to have you as part of our community!
Team Knix
Customer service from Alex B was…
Customer service from Alex B was professional, friendly and quick to respond and resolve my sizing issue with no added cost or inconvenience to me. Shipping was super fast. Really impressed with my experience with customer service.
9 de junho de 2026
Avaliação não solicitada
Resposta da Knix
Hi Christine,
Thank you for sharing your experience! We're delighted to hear that Alex B. was able to help resolve your sizing issue quickly and smoothly. Providing friendly, hassle-free support is always our goal, and we're glad the fast shipping made the experience even better. We'll be sure to pass along your kind words to Alex. Thank you for choosing Knix, and we appreciate your support!
Team Knix
Excellent Customer Service & Product
I have ordered from Knix many times and this was the first time there was an issue.
I contacted customer service and it was sorted within hours. Amazing service from Shamita. This is why I stay with them, as the product is fabulous and their customer service is top-notch.
10 de junho de 2026
Avaliação não solicitada
Resposta da Knix
Hi Alyson,
Thank you for your continued support and for sharing your experience! While we're sorry there was an issue with your recent order, we're so glad Shamita was able to get everything sorted out quickly. It means a lot to hear that both our products and customer service have earned your loyalty over the years. We'll be sure to share your kind words with Shamita. Thank you for being part of the Knix community!
Team Knix
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