I've been very pleased with my experience with Koalafi because they have made it possible for me to purchase things that I need through payments that I can make monthly, instead of having to put out o... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Quick and easy to set up, and if I can pay it off within 90 days there is no interest so Im picking that option for the full amount Alex, final answer it will be paid before the 90 days are up!😇... Ver mais
I bought a sofa with Chaise at Mattress & Furniture by Appointment and financed through Koalafi. It was a breeze. When contacting companies, both were very professional and very friendly. I would re... Ver mais
This company needs to fall off the radar. No customers need to go here. I did not take the time to read all of the other comments however, I will say the one comment that needs to stand today is tha... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Koalafi's flexible lease-to-own payment options allow you to pay over time for your important purchases—whether you’re building or rebuilding credit or simply want more flexibility.
Informações de contato
Estados Unidos
- 844.937.8275
- koalafi.com
4,1
Muito Bom
1 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 95% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Jenika helped me with a billing…
Jenika helped me with a billing situation in a fast and professional manner. Thank you for your service Jenika
29 de julho de 2026
Avaliação não solicitada
Interest rate is too high.
11 de julho de 2026
Resposta da Koalafi
Thank you for your feedback. Koalafi is a lease to own provider, so our leases do not include interest. We would like the opportunity to review your account and ensure you have everything needed to move forward successfully. Please contact our Customer Advocacy Team at 844-821-6424 or customeradvocate@westcreekfin.com, Monday through Friday, 8:00 AM to 9:00 PM ET, or Saturday, 8:00 AM to 8:00 PM ET.
I DONT WANT THIS message TO BE TO LONG.
but let me list at least #3 reasons why this company is terrible. #1 Whatever company/dear ship you're getting your car fixed at, will most certainly pressure you to get it fixed at your lowest point of the day when you're short on cash. and they suddenly have koala out of the blue. And, weirdly enough, they accepted your approval? Do they accept bad credit too? If they do, no one is secure since they are hoping you will fail to complete your payment on time. I don't think I was aware of the 90-day period until I read some of the reviews here. I jumped from $3800 in repairs for engine parts to $7800 in 10 months, more than doubling the cost with clean automatic success record. #2 What is the APR RATE if you are unable to make the payment within 90 days? This should have been BOLDED so we are aware. I still can't find it on their shitty agreement papers. This must be the hidden "fee." It's best not to know, they say. I cried that day/yesterday but that's not going to change anything. And finally, #3. (F)lagged by Tr(u)stpilot. (Koalafi)
25 de julho de 2026
Avaliação não solicitada
Resposta da Koalafi
We are sorry to hear that your experience did not meet your expectations. We will review the previous calls on your account to better understand your experience. At Koalafi, we strive to provide financing solutions when they are needed most while maintaining transparency. Before a lease is completed, we provide two secondary verifications along with the full lease agreement so customers can review and understand the terms specific to their lease before signing. We appreciate your feedback and would like the opportunity to discuss your concerns further. Please contact our Customer Advocacy Team at 844-821-6424 or customeradvocate@westcreekfin.com, Monday through Friday, 8:00 AM to 9:00 PM ET, or Saturday, 8:00 AM to 8:00 PM ET.
I needed a emergency brake repair and…
I needed a emergency brake repair and didn’t have the initial funds and this was the solution grease monkey told me about extremely happy
4 de julho de 2026
First off
First off, that first "sneek" payment of $40 taken almost immediately. I, mean, come on, really? No warning, no anything. I didn't like that.
And let's not talk about the outlandish payments. Why so high? I'm on disability for goodness sake! They're just so much but I absolutely love my purchase so I'll pay for it no matter what.
11 de julho de 2026
Resposta da Koalafi
Thank you for sharing your feedback. We're happy to hear that you love your purchase and that we were able to assist. Koalafi provides disclosures regarding payment transactions, including the initial payment referenced in your review. We'd appreciate the opportunity to gather more details about your application and overall experience to better understand your concerns and answer any questions you may have. Please contact our Customer Advocacy Team at 844-821-6424, Monday through Friday from 8:00 AM to 9:00 PM EST or Saturday from 8:00 AM to 8:00 PM EST, or email us at customeradvocate@westcreekfin.com
The process was not complicated and…
The process was not complicated and over over the amount needed for my purchase.
9 de julho de 2026
So far Koalafi has done a real great…
So far Koalafi has done a real great job in breaking down the weekly payments at its scheduled time.
10 de julho de 2026
The business owner was very helpful and…
The business owner was very helpful and encouraging. Thank you for giving me the credit. I really needed it. Thank you!
9 de junho de 2026
I was able to pay my furniture off in a…
I was able to pay my furniture off in a timely manner and I was notified that my payments were being made thanks for your service
6 de julho de 2026
No tuve problema con que me respetarán…
No tuve problema con que me respetarán que queria pagar en cierto tiempo, me aprobaron un crédito y los pagos semanales son lo mejor
31 de maio de 2026
Too high APR rates
Too high APR rates, forces a ridiculous price if you do not pay fully in 90 days. Automatically pulls money out of account without notice. Just horrible program of assistance that take advantage of people's situations just to make a coin.
9 de julho de 2026
Resposta da Koalafi
We're sorry to hear that your experience did not meet your expectations. Koalafi is a lease-to-own provider, not a lender, so we do not charge APR. Each lease includes terms that are specific to the individual customer's agreement, including payment frequency and early purchase options. We'd appreciate the opportunity to review your experience, gather more details about the concerns you've raised, and provide any assistance or information that may be helpful. Please contact our Customer Advocacy Team at 844-821-6424, Monday through Friday from 8:00 AM to 9:00 PM EST or Saturday from 8:00 AM to 8:00 PM EST, or email us at customeradvocate@westcreekfin.com. We look forward to speaking with you.
Keep being honest,Work with people in…
Keep being honest,Work with people in need,Luis
8 de julho de 2026
Interest was WAY too high and the…
Interest was WAY too high and the payment schedule is terrible.
8 de julho de 2026
Resposta da Koalafi
We would appreciate the opportunity to review the specific details of your lease and discuss the concerns you've raised. Each lease offers multiple payment frequency options, and we'll review the options available on your account to ensure you have the information needed moving forward. Please contact our Customer Advocacy Team at 844-821-6424, Monday through Friday from 8:00 AM to 9:00 PM EST or Saturday from 8:00 AM to 8:00 PM EST, or email us at customeradvocate@westcreekfin.com.
I have had many lease with Koalafi
I have had many lease with Koalafi. I was down to may last payment. Someone got a hold of me debit card and my banking information. I have always paid my lease with in 100 days. But with my latest lease due to the error Koalafi does not want to work me. They want me to go 12 months. I refused to go 12 months. I was down to my last payment $93.21, and they do not work with me. Bad Customer services and bad management. You can never get someone on the line that listen or speak good.
17 de julho de 2026
Avaliação não solicitada
Resposta da Koalafi
We're sorry to hear that your recent experience did not meet your expectations. Based on the information provided in your review, we are not able to locate your account or fully review the concerns you've raised regarding your payment, account status, and the assistance you received. We would appreciate the opportunity to investigate this matter further and provide clarification regarding your specific lease. Please contact our Customer Advocacy Team at 844-821-6424, Monday through Friday from 8:00 AM to 9:00 PM EST or Saturday from 8:00 AM to 8:00 PM EST, or email us at customeradvocate@westcreekfin.com with your lease information. Once we are able to identify your account, we will review your concerns in detail and ensure you have all the information needed moving forward.
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