Because when no one else gave me a credit, your company step forward and took advantage of the situation. Don't get me wrong there's one thing I don't like with your rules and it is paying a process... Ver mais
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Veja o que dizem as avaliações
During my time of need and short on finances, Koalafi was really big help. The early payoff option offer-great The easy application process The great reviews Also was partnered with one of my fa... Ver mais
I have been on the phone, email and chat trying to cancel my loan within 2 hours of signing it. I wanted to cancel it because I would have ended up paying $7200 for a $2400 car repair bill. The c... Ver mais
A empresa respondeu
I’ve gotten all my furniture there this month I got 3 whole bedrooms sets and some extra mattress… 2 dinning tables set and 2 vanity sets … the 2 guys that are there are very helpful and they give us... Ver mais
Detalhes da empresa
Escrito pela empresa
Koalafi's flexible lease-to-own payment options allow you to pay over time for your important purchases—whether you’re building or rebuilding credit or simply want more flexibility.
Informações de contato
Estados Unidos
- 844.937.8275
- koalafi.com
4,1
Muito Bom
935 avaliações
Respondeu a 98% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Is Good good service and for payment
Is Good good service and for payment
Good costumer service
11 de abril de 2026
I decided to use Koalafi because I was…
I decided to use Koalafi because I was told that the payments would help build my credit by being reported to the credit bureaus. My goal was to repair my credit, so reporting was very important to me.
After signing up, I later learned that Koalafi does not automatically report to the credit bureaus. Apparently, you have to request that they report it, which was never clearly explained upfront. For customers who are specifically trying to improve their credit, this is a big issue.
Another concern is the very high interest rates and fees associated with the lease-to-own structure. If you're not careful, the total cost of the item can become much higher than expected.
If you're looking for financing only to purchase something, Koalafi might work. But if your main goal is credit building, you should ask very clear questions first about credit bureau reporting and total cost before signing anything.
Overall, the lack of automatic credit reporting and the high interest rates make this a disappointing experience for someone trying to rebuild credit.
9 de abril de 2026
Resposta de Koalafi
We’d like to clarify that Koalafi reports to the credit bureaus on a monthly basis, and there is currently no option to opt out of this reporting. It appears there may be some confusion regarding the details of your new lease. Our team will be reaching out to provide accurate information, clarify how credit reporting works, and explain how your lease terms and total cost may vary depending on the stage of your agreement. We want to ensure you feel fully informed and confident moving forward. If you would like to connect with us directly, please contact our Customer Advocacy Team at 844-821-6424 or customeradvocate@westcreekfin.com. Our team is available Monday through Friday from 8am to 9pm EST and Saturday from 8am to 8pm EST and is happy to assist.
Very easy to qualify and very friendly…
Very easy to qualify and very friendly service.
9 de abril de 2026
Resposta de Koalafi
Thank you for bringing your concern to our attention. To provide some context, regularly scheduled payments are not automatically canceled when additional payments are made on the account. If you would like to stop or adjust scheduled payments, this does need to be requested. That said, we want to review the specific details of your concern to ensure everything was handled correctly. A member of our team will be reaching out to go over your account and assist further. If you’d like immediate assistance, please contact our Customer Advocacy Team at 844-821-6424 or customeradvocate@westcreekfin.com. We’re available Monday through Friday from 8am to 9pm EST and Saturday from 8am to 8pm EST.
Scam company
It’s a scam email, I have not leased anything from Koalafi. Sent email to them, no response no phone number for support.
9 de abril de 2026
Resposta de Koalafi
Thank you for bringing this to our attention. We take concerns like this very seriously and will be reaching out to gather additional details. At this time, we will need supporting documentation to review your claim. A representative will contact you directly to request the necessary information and guide you through the process. If you would like to connect with us sooner, please contact our Customer Advocacy Team at 844-821-6424 or customeradvocate@westcreekfin.com. Our team is available Monday through Friday from 8am to 9pm EST and Saturday from 8am to 8pm EST and is happy to assist.
Resposta de Koalafi
Thank you for sharing your feedback. We’re here to help and would be happy to go over the full details of your lease, answer any questions, and ensure you have a clear understanding of how everything works. If the early purchase option doesn’t meet your needs, there are additional lease options available that may be a better fit. Please feel free to reach out to our Customer Advocacy Team at 844-821-6424 or customeradvocate@westcreekfin.com. Our team is available Monday through Friday from 8am to 9pm EST and Saturday from 8am to 8pm EST and is happy to assist.
Found out application was easy to fill…
Found out application was easy to fill out quick response and payments affordable.
4 de abril de 2026
Muy satisfecha con sus servicios y lo…
Muy satisfecha con sus servicios y lo fácil para aplicar . Y pagos muy accesibles.
6 de abril de 2026
Do Not Do Business With This Company
I have been on the phone, email and chat trying to cancel my loan within 2 hours of signing it. I wanted to cancel it because I would have ended up paying $7200 for a $2400 car repair bill. The company I went through went out of business the very next day after picking up my car.
Koalifi insists that the cancellation of the loan needs to come from the company that is no longer in business.
I have sent Koalifi my receipt that I paid for my car repairs using my credit card. So I have paid twice for the repairs.
This claim was escalated twice with the same answer: it must be cancelled through the repair shop that no longer exists. I will be filing a complaint with the Nevada Attorney General, the local TV investigative news and the Consumer Finance Bureau for fraud with this company.
I’m sure with a single key stroke they could cancel the loan but instead they are ripping off a senior that is on a fixed income.
DO NOT DO BUSINESS WITH THIS COMPANY! THEY ARE PREDITORY LENDERS.
13 de março de 2026
Avaliação não solicitada
Resposta de Koalafi
We did receive your previous review, and we want to assure you that your concerns are currently being fully reviewed. Our team is actively looking into the details of your lease and the circumstances surrounding the merchant, and we will be following up with you shortly with next steps and a resolution. We truly appreciate your patience while we complete a thorough review of this matter. If you have any additional information to share or would like to speak with someone directly, please feel free to contact our Customer Advocacy Team at 844-821-6424 or customeradvocate@westcreekfin.com. They are available Monday–Friday 8am–9pm EST and Saturday 8am–8pm EST. Thank you for bringing this to our attention.
Koalafi is a big JOKE!
Koala do is a big JOKE!! I get told at Texas Tires there is a 6month same as cash and if I decide to pay early there will be a fee of $99. Never said 120 days and now I’m unable to pay off. Now the payoff is the same amount all over again after all the money I’ve paid is like gone. Do Not trust these people. Last time I will ever do business with them.
15 de abril de 2026
Avaliação não solicitada
Resposta de Koalafi
We’re sorry to hear about your experience. We’d really like the opportunity to take a closer look at your account and help clarify your lease terms, including the promotional period and the term you are currently in. A member of our team will be reaching out to you directly to review your concerns in detail and provide further clarification. If you’d prefer to connect sooner, you can also contact our Customer Advocacy Team at 844-821-6424 or customeradvocate@westcreekfin.com.
i ordered a HP printer with my order…
i ordered a HP printer with my order and never received it
5 de abril de 2026
Resposta de Koalafi
We’d like to take a closer look at this for you. Our team will be reaching out shortly to gather additional documentation and details to support your claim so we can conduct a full review and work toward a resolution. If you’d prefer to connect with us sooner or have any information you’d like to share, please don’t hesitate to contact our Customer Advocacy Team at 844-821-6424 or customeradvocate@westcreekfin.com. We’re available Monday–Friday 8am–9pm EST and Saturday 8am–8pm EST. We appreciate you bringing this to our attention and look forward to assisting you further.
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