Оцінка-0. Відправили мені білет на подію 1 листопада в 23.30. А концерт відбувся 1 листопада в 20.00. В результаті я не попала на концерт свого улюбленого виконавця. Гроші поки не повернули, не... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Leider schreibt man zu selten gute Bewertungen, wenn alles gut klappt. Meistens möchte man die negativen Erfahrungen mit der Welt teilen. Unsere Veranstaltung wurde leider abgesagt, Trotzdem möchte ic... Ver mais
A empresa respondeu
Ich habe kürzlich Tickets über kontramarka.de gekauft und bin wirklich positiv überrascht. Die Seite bietet eine große Auswahl an Veranstaltungen, und die Preise sind absolut angemessen, man hat das... Ver mais
A empresa respondeu
Jestem bardzo zadowolona z kontaktu z firmą, mogę korespondować po polsku, a to wszystko ułatwia:) Szybko otrzymałam zakupiony bilet i konkretne informacje, wiem, że mogę liczyć na pomoc w razie probl... Ver mais
Detalhes da empresa
Sobre Kontramarka.com
Escrito pela empresa
Kontramarka.com offers its customers fast, convenient and reliable ways to order tickets without queues, 24 hours a day, 7 days a week.
Your benefits: You purchase your ticket whenever and however you wish; You save time by purchasing your ticket in less than 2 minutes; No waiting in lines or long trips to ticket offices; You can order from anywhere in the country and abroad.
Our agency provides a wide selection of events for all ages. You can find out more about each of them on the official Kontramarka.de website or in our group by following all the news. Have a nice day
Your benefits: You purchase your ticket whenever and however you wish; You save time by purchasing your ticket in less than 2 minutes; No waiting in lines or long trips to ticket offices; You can order from anywhere in the country and abroad.
Our agency provides a wide selection of events for all ages. You can find out more about each of them on the official Kontramarka.de website or in our group by following all the news. Have a nice day
Informações de contato
An der Urania 15, 10787, Berlin, Alemanha
- info@kontramarka.com
- kontramarka.com
4,3
Excelente
144 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 50% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Everything is ok so far
11 de agosto de 2024
Payment with ID card
26 de junho de 2024
My experience with Kontramarka was…
My experience with Kontramarka was extraordinary as well, grateful my friend was able to reserve ticket for me to purchase, was amazing. I actually cried with joy to be able to partake in this golden opportunity. Keep up the good work. Thank You Kontramarka Team
1 de julho de 2024
Avaliação não solicitada
Спасибо за Варвару Шмыкову
I was happy to visit Varvara Shmykova's perfomance. Everything was great, thanks. I would appreciate if I dont need to PRINT tickets next time.
14 de junho de 2024
ma fille était au concert
ma fille était au concert. J'ai tout aimé, l'organisation est bonne
5 de junho de 2024
1 star because you communicate in…
1 star because you communicate in russian with customers who did not surf your site in that language.
1 de junho de 2024
Resposta da Kontramarka.com
Dear Customer,
Thank you for your feedback. We apologize that your ticket purchasing experience did not meet your language expectations. Your opinion is very important to us as we strive to provide exceptional service to every customer.
Also we would focus more on our services, which include the sale of tickets, including payment services and ticket delivery. If you have suggestions for improving these services, we would be glad to hear your feedback.
Thank you for choosing us. We hope to welcome you again and ensure that your next interaction with us leaves only positive impressions.
Sincerely,
Kontramarka.com Team
why do use Russian language for me?
30 de maio de 2024
Resposta da Kontramarka.com
Dear Customer,
Thank you for your feedback. We apologize that your ticket purchasing experience did not meet your language expectations. Your opinion is very important to us as we strive to provide exceptional service to every customer.
Also we would focus more on our services, which include the sale of tickets, including payment services and ticket delivery. If you have suggestions for improving these services, we would be glad to hear your feedback.
Thank you for choosing us. We hope to welcome you again and ensure that your next interaction with us leaves only positive impressions.
Sincerely,
Kontramarka.com Team
Tickets that ive bought on your site…
Tickets that ive bought on your site wasn’t work and I was confused when in clubs entry security didn’t give me to come in by this tickets. Thats why I must buy them on extra price in lobby.
23 de maio de 2024
Resposta da Kontramarka.com
Dear Maksym,
first of all we would like to apologize for the inconvenience. We would also like to remind you that control at the entrance is carried out by the organizers of the event and we cannot directly influence it. However, we have already contacted the organizers and clarified that apparently there was an error due to the fact that your tickets were purchased after the system was configured. This is an unfortunate technical error and we are sure that the organizers will take measures in the future to prevent it.
As for your case, we have already refunded the full price of the tickets you bought from us and also issued you a voucher for 50 euros, which you can use for the next 6 months for any event. We hope this will give you some positive emotions.
If you have any questions, you can always contact us directly.
Regards,
Kontramarka.com Team
Translated with DeepL.com (free version)
Ist es sinnvoll
Ist es sinnvoll, beim Kauf einer Eintrittskarte nach persönlichen Daten, Telefonnummer und Adresse zu fragen und diese zu kontrollieren? Für Kontramarka schon. Und dann auch noch Verträge zu brechen? Hoffentlich kommt das Geld zurück.
19 de maio de 2024
Resposta da Kontramarka.com
Sehr geehrter Kunde,
vielen Dank für Ihre Nachricht. Wir möchten Sie darauf hinweisen, dass bei jedem Online-Kauf ein Kaufvertrag zustande kommt. Dabei ist es essenziell, dass alle im Kaufprozess gemachten Angaben korrekt und wahrheitsgemäß sind. Alle übrigen Details wurden bereits mit Ihnen persönlich ausgetauscht.
Wir wünschen Ihnen einen angenehmen Tag.
Mit freundlichen Grüßen,
Ihr Kontramarka.de Team
Wo ist mein Geld?
Unser Konzert wurde drei Tage vorher kurzerhand abgesagt und ein Alternativtermin für in über einem Jahr angesetzt. Nachdem ich die Tickets storniert habe wurde mir mitgeteilt, dass es bis zu 8 Wochen dauern wird, bis ich mein Geld zurück bekomme. Bin mal gespannt, ob das je passieren wird. Ich bezweifle es...
22 de abril de 2024
Avaliação não solicitada
Resposta da Kontramarka.com
Sehr geehrter Kunde,
wir verstehen, dass die Verlegung des geplanten Events sehr schade und bedauerlich ist. Dennoch kann so etwas vorkommen. Die Veranstalter sind oft verschiedenen Gegebenheiten ausgesetzt und müssen manchmal die ursprünglichen Tour-Pläne auch kurzfristig ändern. Wir als Vorverkaufsstelle sind immer für Sie als unseren Kunden da und helfen, wie wir nur können.
Wir müssen Sie jedoch darauf hinweisen, dass Sie hier Kontramarka.com bewerten. Es gab kein Event auf Kontramarka.com, welches entsprechend Ihrer Beschreibung verschoben wurde.
Auch können wir Ihnen leider nicht ganz folgen. Wenn Sie über eine Verlegung informiert wurden, wenn Ihnen mitgeteilt wurde, wie lange die Rückerstattung dauert, dann sieht es nach einer sehr transparenten Vorgehensweise aus. Sie müssen lediglich etwas Geduld aufbringen.
Mit freundlichen Grüßen
Kontramarka.de Team
UPDATE: Leider gab es keine Updates seitens des Kunden... Schade.
Концерт Моргенштерна в Лондоне был…
Концерт Моргенштерна в Лондоне был перенесен и так как я не могу его посетить по новой дате ,попросила вернуть деньги за билеты,если это возможно . 3 дня и деньги уже на моем счету . Спасибо большое за понимание и за быструю работу без нервотрёпки
6 de abril de 2024
Avaliação não solicitada
Resposta da Kontramarka.com
Мы довольны, когда довольны наши клиенты. Будем рады видеть Вас снова :)
Great overal booking experience
Great webpage for Russian concerts in central EU. It's easy to use and very convenient. The concert was very nostalgic and I loved it!
8 de fevereiro de 2024
Avaliação não solicitada
I recently made a purchase on…
I recently made a purchase on Kontramarka.com, and I must say, the experience was seamless from start to finish. The website is user-friendly, making it easy to find exactly what I was looking for. The checkout process was straightforward, and I appreciated the secure payment options provided. My order was processed quickly, and I received updates throughout, ensuring I was informed every step of the way. Overall, my experience with Kontramarka.com was all good! A smooth experience that I would highly recommend to others.
2 de março de 2024
Resposta da Kontramarka.com
We are happy when our clients are happy :)
Kontramarka vertraue ich
18 de janeiro de 2024
Avaliação não solicitada
Resposta da Kontramarka.com
Wir danken Ihnen für die Review, auch wenn sie nicht über unsere Einladung nach der Bestellung erfolgt.
The wardrobe was paid
The wardrobe was paid: 2chf per jacket. 😳
I got a mail with the rules there was written that i can bring a 0.5 plastic water bottle into the concert hall. I bought water at the buffet downstairs, but security didn’t let me into the hall with it.
At the announced start only half of audience took their places. People drank in the hall and were in no hurry. The performance started half an hour later.
The organization of the event is far from Swiss level.
But Stand-Up was great.
28 de novembro de 2023
Resposta da Kontramarka.com
Dear customer,
we are sorry that something like this has happened to you.
It is of course a pity that security did not let you in with water and that you had to pay for the cloakroom, as you seem to always use the cloakroom free of charge. Especially as both the cloakroom and the security are often provided by the venues themselves and enforce the house rules, over which the organiser has little influence.
However, we would like to point out that you are not reviewing the organisers, but us as the ticketing service. It is therefore a pity that you did not consider some things like the ordering procedure and the delivery.
Nevertheless, thank you for your order and your review.
Best regards.
Your Kontramarka.com Team
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