Kustom Gifts Avaliações 

167
•
O TrustScore é 2.5 de um total de 5

2,4

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

DO NOT ORDER ANYTHING FROM THIS COMPANY This customer has zero customer service. I ordered a humidor for a gift two weeks prior to the date. Plenty of time. 8 days later they emailed me ab... Ver mais

Avaliado com 4 de um total de 5 estrelas

Everything took a bit longer than anticipated, I imagine because they are in such high demand. I didn't receive my cartoon on canvas till about a month after ordering, however the comic itself was per... Ver mais

Avaliado com 1 de um total de 5 estrelas

The artwork finally turned out great after requesting the same change three times. This change was in the original description and in photos. It’s also been three weeks since I approved the artwork an... Ver mais

Avaliado com 2 de um total de 5 estrelas

Order #5223 which was a digital print on canvas still has not arrived despite being ordered roughly a month ago (May 2023). I understand I was late on an email by a few days to confirm but I have resp... Ver mais

Detalhes da empresa

  1. Loja de Souvenirs
  2. também em
  3. Designer de interiores
  4. Estúdio de Artes

Escrito pela empresa

Looking for a personalized and fun gift? You are in the right place! Turn your photo into a custom-painted, handmade digital portrait in the style you love. Just choose your preferred cartoon option and get drawn in 3 days with unlimited reviews. You may order the digital file only for printing at your location, or a printed and framed art piece customized for you.


Informações de contato

2,4

Ruim

O TrustScore é 2.5 de um total de 5

167 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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2,4

Todas as avaliações

(167)

0 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Bob’s burgers

I ordered a Bob’s burgers custom portrait for a Christmas gift and it was the best decision ever. Lauren was great to work with and went above and beyond. She is so creative. My partner said it was the best gift she’s ever received. I’d recommend kustom gifts to anyone.

4 de janeiro de 2021
Avaliado com 5 de um total de 5 estrelas

Turned out Amazing!!

They worked very quickly and it turned out amazing! When I first got it back the hair color was wrong, but every extra detail I wanted was added. I let them know what the hair color should be and they fixed it and got it sent back in less than a day. I am very happy with how it all turned out!

20 de dezembro de 2020
Avaliado com 2 de um total de 5 estrelas

Agree that it's a possible scam

Update: I finally did receive my acrylic print, although it was delivered 8 days late and only after hounding the company for status updates, being told it's in a separate shipping facility and they have no idea when it will be picked up by FedEx. Not very professional. Ultimately, I did receive it, although way after Christmas when it had been promised to me that I would receive it 3 days prior to Christmas.

Original review:
Like you, Whitney, I'm beginning to think this is a scam too. I paid $200 for an acrylic print but I'm getting the runaround from the owner. A FedEx label was "created" and put in the system with nothing being shipped out a week ago per confirmation via FedEx. This was going to be the best surprise for Christmas but the biggest surprise, I'm afraid, will be the fact that I was scammed. I will happily update this review if I get the print as promised, but I'm not hopeful.

19 de dezembro de 2020
Avaliação não solicitada
logotipo da Kustom Gifts

Resposta da Kustom Gifts

Hi Sunshine,

My apologies that FedEx delayed your acrylic glass shipment. We did everything possible from our end for you to receive it as soon as possible, and when we learned about this delay we gave you a full refund for the shipping fee.

On the other hand, I have to disagree that our team was not professional. Before your purchase we mention that delivered by Dec, 24th would be extremely tight and possible delays could happen due to the Holidays high-volume and Covid circumstances. We answered every single one of your 40+ emails asking for updates and you received the package on Dec, 28th.


Sincerely,
Lauren Hudson

Avaliado com 5 de um total de 5 estrelas

This company is awesome

This company is awesome! They created my picture just how I asked and it was amazing. Did not take long to receive the first copy or the revisions. My brother and his fiancé loved their picture. Will definitely recommend and most likely get one made for myself in the future! Thanks so much!

17 de dezembro de 2020
Avaliado com 1 de um total de 5 estrelas

Possible scam

I ordered weeks ago and I did receive my proof but I have yet to get my confirmation that it has shipped and I have left multiple messages the closer it gets to Christmas the more worried I get thinking it’s a scam

13 de dezembro de 2020
logotipo da Kustom Gifts

Resposta da Kustom Gifts

Hi Whitney,

I think there was some sort of misunderstanding!

Your order #2773 was only for a digital cartoon of two people in Rick & Morty style. Our team worked with you to make all the revisions you asked, and after your approval, we submitted a high-resolution file to your email.

You did not purchase the canvas print, hence you haven't received a tracking number.

Kustom Gifts takes pride in having an efficient printing production based in the US, and even through these difficult times of COVID, our customers received their canvas in less than two weeks.

Avaliado com 5 de um total de 5 estrelas

Kustom gifts is amazing

Kustom gifts is amazing! Their artists really work with you to give you the perfect cartoon portraits. I was very please with the outcomes I got and Lauren is an absolute pleasure to speak to. She was very good with addressing my concerns and in the end I’m overjoyed by how this turned out!

12 de dezembro de 2020
Avaliado com 5 de um total de 5 estrelas

Positive experience from start to finish

Prompt service, beautiful, unique product. Customer service is excellent -requested change was made quickly, wonderfully customized. Looking forward to seeing the reaction on my daughter’s face on Christmas. Highly recommend. 😊

11 de dezembro de 2020
Avaliado com 5 de um total de 5 estrelas

This was the best place to get your…

This was the best place to get your family together and get a perfect picture of turning them into a cartoon. I did Bob's Burgers and it was the best decision I ever made. My family look amazing in the picture. Thank you Lauren for drawing us! And have a safe holiday

9 de dezembro de 2020
Avaliado com 5 de um total de 5 estrelas

Best choice for custom cartoon designs!

This is a brilliant company! Their artwork was so incredible and really took into account the photos and requests sent! It looks exactly how I wanted it to look. I only had a few revisions to request after the first design but they listened and created exactly what I had imagined. Their customer service was really great, with quick responses on their chat functions whenever I had questions and emails to confirm every step on the way. Design was quick and postage and printing arrived exactly when it was expected. Thanks so much Kustom Gifts for your hard work!

8 de dezembro de 2020
Avaliado com 5 de um total de 5 estrelas

Definitely would recommend!

I ordered during Black Friday week ,they still were able to get my first proof back in their 3-5 day window,I was very impressed.I had some extra items I wanted added and they were more than accommodating any time I wanted an adjustment made.I got an amazing deal on a very custom item that my boyfriend will love.I would definitely recommend this company to anyone looking for great customer service and quality product.

7 de dezembro de 2020
Avaliado com 5 de um total de 5 estrelas

So Awesome

I am absolutely thrilled with my cartoon. I chose to have it printed on a canvas for my daughter and son in law. I can’t wait to give it to them.

6 de dezembro de 2020
Avaliado com 5 de um total de 5 estrelas

How do they do it?!

I am fascinated by how amazing my order turned out. I had a vision in my mind and this completely blew that out of the water. In such a short amount of time Kustom Gifts was able to deliver a high quality piece of art to my door step. I cannot wait to watch my sister open this gift! Thanks again!

5 de dezembro de 2020

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