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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Love the bag I bought from Labo Mono. Great design, utility, and quality. Also, I had a minor issue that I brought up with their customer service team, and they were incredibly fast at responding and... Ver mais

Avaliado com 5 de um total de 5 estrelas

I love my Medium Sling in shield monochrome—it's a perfect size, it holds everything I need and more. The design is beautiful—making it suitable for work and play, and incredibly handy for travel, wit... Ver mais

Avaliado com 5 de um total de 5 estrelas

I already loved my bag (and the additional quick release strap I purchased), but what really sold me recently is my experience with the customer service team. My issue was quickly and well resolved. B... Ver mais

Avaliado com 4 de um total de 5 estrelas

I had a very good shopping experience overall. The customer service provided by Andrea was excellent—he was incredibly helpful, responsive, and friendly when assisting me with a change to my order... Ver mais

Detalhes da empresa

  1. Loja de equipamentos e roupas para atividades ao ar livre
  2. Loja de agasalhos

Escrito pela empresa

🌀Circular gear for life outdoors & on the move. An indie outdoor brand from 🇬🇧 & 🇫🇷


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

155 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,7

Todas as avaliações

(155)

152 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

I love these bags - I bought two !

I love these bags (I bought two - both sizes !) from the workmanship to the attention to detail, with so many useful features, and the style.I will use them for dog walking and also for skiing - I hate to wear a backpack but these slingbags will be perfect when I need to carry more than my pockets will hold

17 de abril de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Terrible company

Terrible company. Bag broke on first use and company refused to replace or refund as I had to break it to get my things back. 0 support or customer service, and build quality. Avoid.

2 de abril de 2026
Avaliação não solicitada
logotipo da labomono.com

Resposta da labomono.com

We’re sorry to hear you’re disappointed, but we need to clarify the situation for full transparency.

After your initial delivery issue, we sent a replacement so you could receive your order without further delay.
Once the replacement was delivered, you contacted us about another issue with your order. Before we were able to respond, you decided to cut open your bag with a knife.

Once a product has been altered in this way, it is no longer in a condition where we can assess the issue or process a return, refund, or replacement.

We always aim to support customers fairly, and had we been given the opportunity to respond first, we would have guided you through the correct resolution. Unfortunately, once an item has been deliberately damaged, we are no longer able to assist further in line with our policy. We’re sorry it came to this outcome, but we must apply the same standards to all orders.

Avaliado com 5 de um total de 5 estrelas

Great quality

I kept on seeing Labomono items on Instagram so I decided to purchase a few of them. They did not disappoint. Great quality. Quick delivery. Everything looks exactly as shown. Beautifully Made.

9 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Large Sling Bag (Purple)

I ordered the large sling bag. It took a while to get to me (coming from England to Montana, USA). Fortunately it came the day before I was to leave on a trip. I have been getting used to it—figuring out where to put everything. The quality is excellent, and it fits what I need to fit. I will use this daily as well as for travel. Excellent company.

28 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

This bag can hold so much!

This bag can hold so much! The outer pocket can hold bulkier things without affecting the main compartment capacity. You can feel how much time went into designing this bag!

1 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Top qualité

Top qualité, livraison rapide (en Suisse), bien embalé et vraiment sympa. Vraiment j'adore.
Je ne peux que recommander.

4 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Got the medium bag for my boyfriend

Got the medium bag for my boyfriend, the large one for my brother. They are both delighted with their new bag ! The quality is amazing and everything is so thought through. Also, the customer service is very helpful and so fast to reply !! Shipping was also beyond fast ! Highly recommend and I’m thinking to buying a bag for myself now !

12 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Super kwaliteit

Makkelijk te bestellen, mooie producten! Een maal in huis, wauw! Wat een zorgvuldig samengesteld product, mooie hele stevige robuuste materialen! Ik heb de pakking cubes color en de paarse medium sling bag, Ik heb er geen andere woorden voor dan alleen maar fantastisch!

11 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

It does the work 100%

It does the work 100%, materials are robust yet beautiful, fits in any piece of luggage big or small - ie turns luggage restlessness into joy. Only suggestion I would have, more (plain) colors so you can recognize where things are, at first sight, even if you are not wearing your glasses (my case). I bought a first couple of sets for myself, travelled across Africa for 2 weeks in perfect order and bliss, and my partner got jealous and I had to order a pack for him. I foresee a second package for him - just let him travel again and experience the difference. Kudos, guys”

2 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Sehr empfehlenswert

Ich habe diesen Strap hauptsächlich zu Fahrrad fahren gekauft. Andere Produkte dieser Art haben immer einen relativ großen Karabinerhaken. Das geht bei kleinen Taschen oder einer Kamera schlecht. Bei diesem findest du immer eine Möglichkeit. Und wenn man ihn mal nicht braucht, ist er angenehm klein. Die Lieferung erfolgte übrigens in Rekordgeschwindigkeit. Würde dort immer wieder kaufen.

7 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

It takes more than customer service

UPDATE: Labo Mono has been supportive in every way regarding a possible return of my puffer jacket. I've asked them to clarify the return policy for international customers, for as written it would've been impossible to comply. Best of luck to all, going forward.

Kudos to Labo Mono on customer service and on doing an excellent job in building products which positively impact the environment. Not so happy, however, is my experience with my purchase and return. If a company ships to all parts of the world, some consideration should be made for those who purchase from remote distances. The odd fit of the women's puffer (my purchase) is a real thing. Wide hips at the waist verses a tight , constricting fit at the chest and shoulders is built into the design...and not something you should imagine will not affect you. I'm in the US, so assuming this would not be my issue is my fault, though I am usually a straight XL. In order to return this jacket for a larger one, I would have to pay twice the cost of the jacket to make the 14 day window for returns. This is not a sustainable way to do business if you sell worldwide. I opted to donate the coat to charity. I will never purchase from Labo Mono again. International buyer beware.

17 de fevereiro de 2026
Avaliação não solicitada
logotipo da labomono.com

Resposta da labomono.com

Thank you so much for sharing your experience! We know how tricky the return process can be, especially with snowstorms and international shipping challenges. Just to clarify a little for future readers: the 14-day window is really just to start a return, not for the package to actually reach us. You’re always free to choose the carrier that works best for you, and we don’t profit from return shipping at all. We’re also growing! We currently have two warehouses, and we’re working hard to open more so returns can be even easier for customers worldwide. Deliveries generally aren’t an issue, but returns can be a bit trickier depending on the location. Hang in there with us, we’re growing brick by brick! We really do appreciate your feedback. It helps us understand the challenges customers can face, and we’ll keep working on ways to make things smoother. Wish you all the best!

Avaliado com 5 de um total de 5 estrelas

Brilliant Bags

Love these bags so much I jumped to buy a second one when the silver came back into stock. the reflective material does scuff if not careful but looks great regardless. The design is lowkey genius and I'm never left scrabbling to find anything in the bag or worried about it spilling if the zip needs to be fully opened.
Shipping is speedy too - always a bonus!

10 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Brilliant products!

Brilliant products!
Digital gift cards are a great option meaning your recipient can create their own unique bag. Easy site to use. Quick delivery.

9 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

super quality product

super quality product, very useful, I use it during my weekends and trips. Recommend the product 100% I advise you to take the pack S and M directly 👍

22 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Obsessed!

Obsessed!! So practical but super fun and versatile. Mine has a green body and orange strap which gives all my outfits a fun pop of colour without compromising on function :)

10 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Well worth it

Was very excited to finally get one of these bags after debating it for a while and it was well worth it! There are lots of customisation options to make your bag more unique. Really quick delivery as well

31 de dezembro de 2025
Avaliação não solicitada

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