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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Love the bag I bought from Labo Mono. Great design, utility, and quality. Also, I had a minor issue that I brought up with their customer service team, and they were incredibly fast at responding and... Ver mais

Avaliado com 5 de um total de 5 estrelas

I love my Medium Sling in shield monochrome—it's a perfect size, it holds everything I need and more. The design is beautiful—making it suitable for work and play, and incredibly handy for travel, wit... Ver mais

Avaliado com 5 de um total de 5 estrelas

I already loved my bag (and the additional quick release strap I purchased), but what really sold me recently is my experience with the customer service team. My issue was quickly and well resolved. B... Ver mais

Avaliado com 4 de um total de 5 estrelas

I had a very good shopping experience overall. The customer service provided by Andrea was excellent—he was incredibly helpful, responsive, and friendly when assisting me with a change to my order... Ver mais

Detalhes da empresa

  1. Loja de equipamentos e roupas para atividades ao ar livre
  2. Loja de agasalhos

Escrito pela empresa

🌀Circular gear for life outdoors & on the move. An indie outdoor brand from 🇬🇧 & 🇫🇷


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

155 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,7

Todas as avaliações

(155)

152 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Parfait, j’adore !

Livraison rapide et efficace.
Sac très pratique avec de nombreuses poches. Très bon format. Grand choix de bandoulières assez originales. Je recommande.

1 de novembro de 2025
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Great bag but hidden fees if shipped to Canada

It is a great bag and really like it. It is sturdy and well-made with loads of practical compartments. I would recommend it to anyone that lives in Europe.

If you live in Canada, be aware of hidden carrier fees and tariffs. The only problem that I had was that it was shipped with UPS or another carrier from Europe and transited through Philadelphia USA before being sent to Canada. Because it transited through the USA, I had to pay an extra 47$ in fees. Only 8$ of the 47$ were for Canadian Customs and Excise. The rest were fees and tariffs.

I had done my homework and asked questions as to where this item would be shipped from and if it was sent directly to Canada and not going through the USA. Be careful before ordering.

Be aware of those "hidden" fees.”

19 de outubro de 2025
Avaliação não solicitada
logotipo da labomono.com

Resposta da labomono.com

Hey there,

Thank you so much for the honest review and for the kind words about the bag, it really means a lot!

To give you more context, I can confirm that all orders to Canada are always shipped from our UK warehouse.

The carrier then decides the routing, and this can change from one day to the next, and depending on where you are located in Canada, which is why some parcels end up transiting through the USA even though they are not shipped from there.

Any customs, taxes and brokerage or handling fees are set and collected by the carrier and local customs, not by us, so we unfortunately do not have control over the exact amount you may be charged on delivery.

For international deliveries, you can check our shipping policy here: https://labomono.com/policies/shipping-policy

Thanks again!

Team Labo Mono

Avaliado com 5 de um total de 5 estrelas

Amazingly beautiful waterproof jacket to brighten your rainy day


Your review:

I’ve had my eye on this jacket for a while and when I saw they were discontinuing their jackets I knew this was my last chance. It’s such a shame bc this is an amazing jacket both from a design perspective (I’ve gotten so many complements on in!) but also technically it’s so thoughtful. You won’t regret buying this.

3 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Loved it so much almost kept it for myself!


I bought the Labo mono sling bag as a gift for my husband. I loved it so much I almost kept it for myself. But eventually I did the right thing and gave it to him. I did keep the tiny little orange note pad - I could not resist. Well designed, high quality and very stylish. It exceeded expectations and would highly recommend.

11 de novembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Something seriously amiss here…

Something is seriously amiss with this company. One of the poorest shopping experiences I have ever had due to their deranged and unhelpful “customer services” rep Nolwenn; whose peculiar behaviour caused me to return my item, on principle, unopened. The company has refused to either acknowledge or deal with my formal complaint. And nearly a week after tracking shows delivery of the return, I am still waiting for the refund to be processed. A seemingly good product let down by unbelievably poor customer service. Avoid.

19 de outubro de 2025
Avaliação não solicitada
logotipo da labomono.com

Resposta da labomono.com

Hi,

You placed an order and then emailed us asking to delay it because you were going on holiday. Instead of updating the order yourself through your dashboard, you contacted our support team. By the time our customer service agent replied a few hours later and directed you to your Order Status page (as already explained at checkout), your parcel had been packed and sent. All orders are processed around 30 minutes after payment.

Every customer has a 30 minute window to update or cancel an order, and the link to do so is provided in the checkout and confirmation email. Once a parcel has left our warehouse, it cannot be stopped or rerouted.

You later returned your order and continued making personal accusations against our team member, which is completely unacceptable. Your refund is being handled through the normal procedure at our warehouse and will be issued once fully processed.

We will always protect our employees from harassment and we stand by the professionalism of our customer service team.

- Team Labo Mono

Avaliado com 5 de um total de 5 estrelas

Stylish, comfy and durable.

Excellent products and excellent customer assistance. I love the small bag and the rain jacket. Been using them all the time for the past weeks. Super practical and comfy. I 100% recommend :)

2 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Well thought out and nicely designed modular bags

Labomono have a good range of modular bags that are well thought out, and nicely designed (very functional, and customisable from parts). They also offer repairs for longevity, and have gone the extra mile to check the working conditions in factories where their products are manufactured. The staff are helpful, and have a good exchange policy.

7 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Perfect for everyday

Since I bought my medium size Sling Bag I have it with me everyday. It fits with all different outfits. You would be very surprised to see how many things can fit into this bag.
I use it for: Everyday, Camping, Cycling, Hiking, Traveling

1 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The bag is extremely well designed, rugged and good looking

The small modular cross-body bag is extremely well designed - so well designed that it is now the only bag that I use on a day-to-day basis for all occasions! It is amazing how much you can fit in. I ordered the water bottle and the flat strap to add even more functionality. The quality of the bag material is excellent, rugged but very good looking.

7 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great quality products!

I ordered the medium sling bag and phone strap adapter and was super happy with the quality of both items! I use them daily and for travelling and would highly recommend. The team are super helpful and friendly too as there was an issue with my order on their system which they very promptly contacted me over and sorted, delivery was speedy too!

15 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I love the LaboMono bag

I love the LaboMono bag! It’s super trendy, compact but with plenty of space inside, ideal for winter. Very practical to use every day, it keeps everything organized without being bulky. I highly recommend it to anyone who loves this kind of bag!

3 de outubro de 2025
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Not waterproof

I bought the smaller sling bag, with customised rope and carabiner. The size is good and it’s been comfortable to wear on a holiday. However, I was disappointed to find that the bag is not in the slightest bit waterproof. After a light shower the entire contents of my bag is ruined. This is surprising given the price.

23 de setembro de 2025
Avaliação não solicitada
logotipo da labomono.com

Resposta da labomono.com

Hey Tom, thanks for your review! Sorry to hear about your experience. The Sling is water-repellent, not fully waterproof, as we describe it on our website. It’s designed to handle everyday use and light rain, but like most bags with zips and seams, it won’t stay dry in heavy showers.

We’d love to work on a fully waterproof “dry bag” version one day, but that would be a completely different design, probably a roll top version.

Appreciate the feedback though! We hope you still love the bag for its design, pockets, and modular setup, and with the new accessories coming soon, everything will stay fully compatible with your current bag.

Team Labo Mono

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