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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Love the bag I bought from Labo Mono. Great design, utility, and quality. Also, I had a minor issue that I brought up with their customer service team, and they were incredibly fast at responding and... Ver mais

Avaliado com 5 de um total de 5 estrelas

I love my Medium Sling in shield monochrome—it's a perfect size, it holds everything I need and more. The design is beautiful—making it suitable for work and play, and incredibly handy for travel, wit... Ver mais

Avaliado com 5 de um total de 5 estrelas

I already loved my bag (and the additional quick release strap I purchased), but what really sold me recently is my experience with the customer service team. My issue was quickly and well resolved. B... Ver mais

Avaliado com 4 de um total de 5 estrelas

I had a very good shopping experience overall. The customer service provided by Andrea was excellent—he was incredibly helpful, responsive, and friendly when assisting me with a change to my order... Ver mais

Detalhes da empresa

  1. Loja de equipamentos e roupas para atividades ao ar livre
  2. Loja de agasalhos

Escrito pela empresa

🌀Circular gear for life outdoors & on the move. An indie outdoor brand from 🇬🇧 & 🇫🇷


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

155 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,7

Todas as avaliações

(155)

152 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

My daily driver - the LaboMono sling

Ordering experience was great and shipping was really fast.

The products are really high quality, I’ve left a thorough review on their website, but essentially the products are made of high quality materials, and really functional. I was looking for an accessory, but ended up using the sling every day, including for work, since it packs a lot without deforming and has dedicated pockets for virtually everything. Experience was seamless from beginning to end, received the product within a week, and looking forward to more stock so I can buy a new one and customize my current one. If you’re looking for a practical, well-build, high quality, aesthetic and functional bag, this is pretty much it. Been getting comments and people asking me where it’s from, and really happy with the experience and product!

9 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Incredible quality bags

I was drawn in by the design and modular function of their build-your-own sling bags and chose the large size. It arrived the next day (earlier than planned!) and is incredible! I emailed the team to see if I could exchange it for a smaller size as I wasn't sure, but didn't end up exchanging as the large ended up working perfectly for my needs! It's well made, the rope straps are stylish, and the design is carefully thought out: enough pockets for securely holding a book, a powerbank, a camera, extra film, and various odds and ends. There's a soft pocket in the back and another in the front with a phone strap to keep things secure. I took this on holiday and it's fast become my everything-bag - my friends want one too! I'd say I'd buy from them again soon but it really seems like it would last a long time. Thanks team Labo Mono!

8 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Love LaboMono :)

I got 2 sets of packing cubes in May and they are truly excellent, made of sturdy fabric, with good zips, Ibuse them all the time and absolutely love them. So in July I ordered another set and a t-shirt. Again it's great quality, very soft ams comfortable. I haven't really tested the odour resistance yet but I love the tshirt anyway :)

25 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I’m a big fan of LaboMono after…

I’m a big fan of LaboMono after discovering them a few years ago. Their latest addition is a black t-shirt.
Do I like it? Well, a week later and I’ve bought a second one. And my sister tried it on and that’s her birthday present sorted.

15 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Best bag ever!

So practical and stylish! I'm addicted to this brand, I want to buy everything! So comfortable and practical for travelling and walking around, my only regret is not buying the bigger one too 😅

4 de agosto de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Disappointed — rigid return policy, poor customer care, and a faulty product

Disappointed — rigid return policy, poor customer care, and a faulty product. I bought a sling bag from Labo Mono as a birthday gift to myself. Unfortunately, I didn’t like the colour in person and asked to exchange it for another colour — just one week outside their 14-day return window. The item was unused and in perfect condition. They refused, flatly. I found their response unusually rigid — most modern brands offer 28-day returns or show basic flexibility, for a brand new item and especially only an exchange. Instead, I was told their policy is “non-negotiable” and blamed for not acting sooner. What made it worse is that when I went to inspect the bag for resale (as they suggested), I noticed a quality fault — uneven stitching and exposed glue along the seams. I raised this with them under the Consumer Rights Act, and I’m still waiting for a resolution. The whole experience felt unnecessarily adversarial for such a minor ask. I’ve had better service from brands at a fraction of the price. A shame, as I wanted to like and support this company — but I won’t be buying again.

10 de junho de 2025
Avaliação não solicitada
logotipo da labomono.com

Resposta da labomono.com

Hi Michael,


We’re sorry to hear you feel this way. Our return policy is clearly stated at checkout and on our website. We keep to this timeframe for reasons of fairness and to manage production responsibly as an independent brand.

Regarding the stitching you then later mentioned, we did have this reviewed and confirmed this wasn’t a manufacturing defect. The PayPal team also came to the same conclusion during the case you opened afterwards, with the pictures you provided.

Our products are handmade, and small variations can occur without affecting quality, use or durability.

We always aim to be clear and consistent with our customers, even if that sometimes means sticking to policies that aren’t as flexible as larger retailers.

The Labo Mono Team

Avaliado com 5 de um total de 5 estrelas

Me encanta

Me encanta, producto de mucha calidad, utilidad y sostenible. Hay que apoyar el diseño y las iniciativas de calidad.

30 de outubro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I love labo mono

I love labo mono, both my mum and I have the waterproofs from here! I think my mum has the more expensive one and I have the slightly cheaper one. They are amazing, full of pockets, colourful and cool! Really good as I can put my toasty warm Rab jacket underneath and then keep dry over the top! I really want to get the new jacket but do need to save up first :)
Defo recommend though!!

11 de maio de 2022
Avaliação não solicitada

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