Rockar Land Rover Avaliações 

1.002
•
O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The personal touches, Michael was great from beginning to end and I didn’t feel pressured at any part of the process. Edward was relaxed and very knowledgable. Every part of the part exchange, my new... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

What a poorly run service they called me today after booking a test drive to tell me the cars are out for loans, when i asked do you have any cars i can test drive they said not for saturday which i b... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Having purchased a 3.5-sec BMW iX M60 decided it was time to sell my V8 F Type Jag. Very sad day; so went to Landrover garage and test drove a more practical Defender D300 130 X-Dynamic HSE. This got... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Excellent, I bought my Range Rover Evoque from Rockar Land Rover and I have found the whole process from purchase to delivery to be seamless. Helpful, approachable and a refreshing change to other JLR... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Concessionária de veículos motorizados

Escrito pela empresa

Love buying the car you love with Rockar. The exciting new way to buy your car. Set your budget, find your new vehicle, then checkout online. Alternatively, you can pop in and see us at our digital store in Cabot Place, Canary Wharf where you will be able to experience our exciting new space, talk with our friendly experts, explore and test drive the latest Land Rover models. Our team is passionate about finding you the Land Rover you love, and helping you love buying it. Interested? Visit us online today.

Complimentary Home Delivery

Your new Land rover in as little as 1 week

Experience the ultimate in convenience and luxury. When you purchase your new Land Rover with Rockar, we’ll deliver it directly to your doorstep — at no extra cost. Your Land Rover journey starts online and can end with the keys in your hand in as little as 1 week. No showroom queues, no pressure — just a seamless experience backed by expert advice and a premium delivery service. It’s luxury, delivered.

Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,3

Todas as avaliações

(1.002)

12 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Easy to order online and a significant…

Easy to order online and a significant discount on the RRP too. What's not to like?

31 de janeiro de 2024
logotipo da Rockar Land Rover

Resposta da Rockar Land Rover

Hi Brian, thank you for your 5 star review. We're thrilled your enjoyed your Rockar experience! We hope you love your new Jaguar :-) Rockar

Avaliado com 5 de um total de 5 estrelas

Edward patience and care

Edward patience and care

30 de janeiro de 2024
logotipo da Rockar Land Rover

Resposta da Rockar Land Rover

Hi Ola, thank you for your feedback. We'll pass this onto Eddy and the team in store. We hope you love your new Land Rover :-) Rockar

Avaliado com 5 de um total de 5 estrelas

Great service......

Juliet was really helpful and made the process simple and straightforward.

24 de janeiro de 2024
logotipo da Rockar Land Rover

Resposta da Rockar Land Rover

Hi Quentin, thank you for leaving us a 5 star review. We'll be sure to pass the feedback onto Juliet and the team. We hope you love your new Land Rover! Rockar :-)

Avaliado com 4 de um total de 5 estrelas

Almost but not quite the perfect sale

The buying process online - so easy and convenient. It's great to be able to deal with documentation online and track progress of the car. I love this method of buying.
The car was delivered on time by Darren, awesome chap, happy for a chat, took me through the main controls etc and ensured I was comfortable before he left.
This should be a 5* review right? Wrong... With 14 miles on the clock the car is on its way back to a dealer for defective lights. While the manufacturer is responsible for the build of the car, I do expect the dealer, prior to release to the customer, to be doing some checks! Lights is definitely on the list of what I expect to be checked. I have some lights not working at all and some intermittent as found by roadside recovery.. they advised an immediate return for in-depth review of the lighting system. We have a second car on order which will remain on order should this fault turn out to be easily fixed and I don't become a frequent visitor of the service bay of Landrover!

To keep it positive, aside from the dodgy lights and my first drive in the car being to a dealership service department, the buying process and customer service/communication with Rockar has been really great.

22 de janeiro de 2024
Avaliação não solicitada
logotipo da Rockar Land Rover

Resposta da Rockar Land Rover

Morning Lisa, thank you for taking the time to share your experience with us. We're sorry to hear there seems to be an issue with the lights. Our team is committed to resolving this matter promptly, and we will be in touch today to address and rectify the situation.

We appreciate your positive feedback on the buying process and the delivery service provided by Darren. We strive to ensure that every aspect of your experience meets the highest standards.
Thank you for your understanding, and we look forward to resolving this matter to your satisfaction. Rockar :-)

Avaliado com 5 de um total de 5 estrelas

Simon and his team were very…

Simon and his team were very professional, courteous and helpful.

10 de janeiro de 2024
logotipo da Rockar Land Rover

Resposta da Rockar Land Rover

Hi Laurence, thank you for your 5 star review, we're happy you enjoyed your Rockar experience! We'll be sure to pass the feedback onto the team. Thank you again and we hope you love your new Land Rover :-) Rockar

Avaliado com 5 de um total de 5 estrelas

Really quick responses to my questions…

Really quick responses to my questions and the whole online experience was great to follow and use

16 de janeiro de 2024
logotipo da Rockar Land Rover

Resposta da Rockar Land Rover

Hi Martin, thank you for taking the time to leave us a 5 star review. We're thrilled you enjoyed your experience and we hope you love your Jaguar! Rockar :-)

Avaliado com 5 de um total de 5 estrelas

Friendy

Friendy, courtious, knowledgable

7 de janeiro de 2024
logotipo da Rockar Land Rover

Resposta da Rockar Land Rover

Hi David, thank you for your kind words and 5 star review. We hope you love your new Land Rover :-)

Avaliado com 5 de um total de 5 estrelas

Highly recommended dealership

Highly recommended.

Spent 2 hours at their office in Newbald to try and get the best deal for me as I had a budget.

Got the car of my dreams and delivered within 2 weeks of ordering.

The whole process is seamless and easy. Customer service is a priority and I have received a number of calls from people making sure everything is ok. Car delivered to my door with a thorough run through of all aspects of the process vehicle by the delivery driver.

Michael, Carolann and Richard were amazing throughout.

27 de dezembro de 2023
Avaliação não solicitada
logotipo da Rockar Land Rover

Resposta da Rockar Land Rover

Hi John, thank you for taking the time to leave us this wonderful 5 star review. We're thrilled to hear you enjoyed your Rockar experience. We'll be sure to pass the feedback onto the relevant teams and we hope you love your new car! :-) Rockar

Avaliado com 5 de um total de 5 estrelas

Good

Good, straightforward process with great service.

21 de dezembro de 2023
logotipo da Rockar Land Rover

Resposta da Rockar Land Rover

Hi Piers, thank you for taking the time to leave us a 5 star review :-) have a lovely Christmas and enjoy your new Land Rover!

Avaliado com 5 de um total de 5 estrelas

Great service

Quick response to questions. Very friendly and efficient from start to finish. Really nice pleasant people to deal with.

8 de dezembro de 2023
logotipo da Rockar Land Rover

Resposta da Rockar Land Rover

Morning Jedd, thank you for taking the time to leave us a 5 star review. We're thrilled you enjoyed your Rockar experience. We hope you love your new Land Rover. Rockar

Avaliado com 5 de um total de 5 estrelas

Excellent personal service

Excellent personal service. All the answers. Made it very easy.

14 de dezembro de 2023
logotipo da Rockar Land Rover

Resposta da Rockar Land Rover

Hi Roger, Thank you for leaving us a 5 star review. Enjoy your new Land Rover :-) Rockar

Avaliado com 5 de um total de 5 estrelas

Third car from these

Third car from these! They really are the most accommodating franchise, I have had Range Rovers for 30 years and used many and I have found these are the best and they deliver!
Definitely recommend

7 de dezembro de 2023
logotipo da Rockar Land Rover

Resposta da Rockar Land Rover

Hi John, thank you for taking the time to leave us a 5* review. We're thrilled you enjoyed your Rockar experience and we hope you love your new Land Rover :-) Rockar

Avaliado com 5 de um total de 5 estrelas

Jak was fantastic and really made the…

Jak was fantastic and really made the whole experience of buying my first car great!

2 de dezembro de 2023
logotipo da Rockar Land Rover

Resposta da Rockar Land Rover

Hi Matteo, thank you for your 5 star review. We'll be sure to pass the feedback onto Jak and the team in store. We hope you love your new Land Rover :-) Rockar

Avaliado com 5 de um total de 5 estrelas

Top customer service

Great support team - Pauline, Amy and Michael! I can totally recommend Rockar for buying your Range Rover.

29 de novembro de 2023
Avaliação não solicitada
logotipo da Rockar Land Rover

Resposta da Rockar Land Rover

Morning Gary, thank you for taking the time to leave us a 5 star review. We'll be sure to pass your feedback onto the Online Experience Team :-) Rockar

Avaliado com 1 de um total de 5 estrelas

Avoid buying from this dealership at all costs!!!

If I could give this zero stars I would!!

Within a week of buying an F-Pace from here I was driving with my 3 year old son in his car seat in the back of the car. Someone pulled out on me and the seatbelt failed! My son came flying into the centre console in his car seat. I reported the fault to Rockar and they denied anything was wrong with the vehicle. I went through Jaguar finance and they made Rockar take the car back and fault check it. Lo and behold there was a clear issue and they fixed it and offered me a meal voucher to take my family for some food! Obviously I was disgusted with this and said no as we could have been having a completely different conversation had the potential accident happened.
To this day 8 months later my poor son still will not get in the car or even go near it. I’ve reported this to the dealership and they said as they’ve now fixed the seatbelt they don’t see an issue but they’re sorry my son won’t get in the car. The best they can now offer me is to part exchange the car but as I’m in negative equity with my current car I have from them I’d end up paying more out.
Service from so cold managers and senior staff has being nothing short of disgraceful and embarrassing.
I’ve had an absolutely horrific experience with this company and this is still ongoing. They don’t call or follow through on anything they say.
Please avoid this company!

29 de novembro de 2023
Avaliação não solicitada
logotipo da Rockar Land Rover

Resposta da Rockar Land Rover

Hi Mr Coleman, we're extremely sorry to hear you were dissatisfied with your experience. Thank you for your feedback, we have passed this onto our Senior Management team. Thank you, Rockar

Avaliado com 5 de um total de 5 estrelas

The assistant was very helpful and the…

The assistant was very helpful and the site facilities are simple direct.

27 de novembro de 2023
logotipo da Rockar Land Rover

Resposta da Rockar Land Rover

Hi Mrs Maplley, thank you for taking the time to leave us a 5 star review. We hope you love your new Land Rover :-) Rockar

Avaliado com 5 de um total de 5 estrelas

The Almighty Defender

Having purchased a 3.5-sec BMW iX M60 decided it was time to sell my V8 F Type Jag. Very sad day; so went to Landrover garage and test drove a more practical Defender D300 130 X-Dynamic HSE. This got an immediate thumbs up from the Good Lady; having highly spec'd one, approached several dealers. Rockar Landrover provided the best customer journey without any pressure. On top received the best discount plus trailer delivery and the cherry on top a full fuel tank. Falling in love all over again after my recent bereavement! A very happy chappy once more.
Paul Anton Essex AKA The Almighty One

24 de novembro de 2023
logotipo da Rockar Land Rover

Resposta da Rockar Land Rover

Hi Paul (AKA The Almighty One) We LOVE this review! We're so happy we could help you fall in love all over again and that you loved your Rockar journey. Thank you for taking the time to leave us this 5 star review. Happy driving! Rockar :-)

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