Lashcosmetics Avaliações 

Wow Customer service is on point. I was treated with the upmost professionalism and these days that goes a long way. I was put at ease upon my inquiries. And the the mascara is fabulous so happy I got two.

I placed an order but did not receive the product for almost three months. I gave 2 stars because they did at least email me back and explain that it was international and somehow lost but they'd send another package. I finally got my two tubes of mascara and, honestly, the product is s#@t to me. I definitely did not have the results other woman seemed to have. I don't use it, at all. The other tube is still in the box. Not worth it in my eyes. Or on my eyes haha 😂

Best customer service ever. There was an issue with the shipping charge and Ellie was very nice and fixed it immediately and communicated the entire time very well. I love this and certainly makes things easier to deal with. Bonus is it’s a great product too! I highly recommend this company.

I was missing my items that I had ordered I was worried about it couldn't find anything about the tracking numbers or when it's going to be delivered and I contacted support they were the most helpful people I've ever talked to in my life they were right on the spot they looked it up they got back with me the email to me and they told me exactly what I needed to know what I was looking for and I am very very grateful I didn't have to wait long for any kind of response for them they were really on the job and I really respect what they did they really helped me a whole lot and I am very grateful

Great customer service. Issue was easily resolved.

Horrible. The mascara itself is fine but they were crooks from the beginning. First they charged me extra money for expedited shipping when I didn’t ask for it. They quickly refunded my money. Then they set me up for some bogus VIP status-once again didn’t ask for and the next three month took $31 out of my account. I finally caught on (ok that’s on me for not paying addition) then I had to fight them to refund my money. I was on hold forever and had an appt so I had to go but only was able to negotiate half of the money the swindled me out of. I did get back money but not all of it. Pure crooks and they know they are deceiving people. Don’t get involved. Buy your mascara from CVS, Target even Temu. Just as good.

I don’t usually write reviews before receiving a product, but this experience felt worth sharing. The customer service alone has already made a lasting impression on me.

From the very beginning, they were incredibly kind, patient, and genuinely personable. I never felt rushed or like just another order—they took the time to listen, answer my questions, and make sure I felt comfortable every step of the way. That level of care is rare.

Even though I haven’t received my product yet, I already know I’ll be ordering from them again—and that’s entirely because of how I was treated. It’s clear they truly value their customers, and that means a lot.

Highly recommend based on customer service alone.

The staff really communicated well and quickly. I felt very confident buying from them because of their great customer service!

Fabulous customer service! Monica was so helpful and I would rate her a 10/10! I had accidentally clicked on purchase twice and she was brilliant in understanding and issuing a refund hassle free ! Highly rate this company and their staff ( Monica) 🙏🫶🙌

I needed more information and the customer service team were ex ellant in helping me.

This company is a scam! They charged my PayPal account for $AUD50 for nothing, claiming it was a "VIP Customer Benefits " charge! Completely fraudulent, and the mascara is rubbish!

I love this mascara it doesn't smudge, my lashes look amazing, recently ordered double, the support was excellent Sadie stayed in touch with me and helped me through the process, I ended up keeping it all, I do love it!!

I ordered one mascara but ended up with four. I contacted customer service and went above and beyond to correct the situation

I had a wonderful experience with this company. The prompt service was excellent and outstanding. Thank you

I am so glad I found Lash Cosmetics. Not only do they offer fantastic customer service, their product is phenomenal. This mascara is now my only go to. The product covers well just like the company promised it would do. So impressed. I had the pleasure of dealing with Kyle, Amy and Sarah and they were all so lovely to deal with. Kyle especially was very patient and answered all my questions. Both Kyle, Amy and Sarah are wonderful representatives of their company. When I run out in the future I will definitely purchase from Lash Cosmetics again. So refreshing to deal with a company who cares about their customers. Thank you so much Kyle, Amy and Sarah ♥️

I ordered from this company seeing an ad on Facebook I only added the mascara to my basket and upon completing purchase I then had several transactions and billing statements of extra items I did not add and racking up a total of $132.59 so far the customer service has been good but at the moment the transaction is only pending and I really hope I get this resolved and my money refunded but after seeing others reviews experiencing the same I am worried this has been a scam from the get go

Claire was fantastic! Excellent customer service. Quick response. Resolved issue immediately without any issues. Highly recommend.

I greatly appreciated the rapid response to my question regarding my order!!! The BEST CUSTOMER SERIVCE I've received in a very long time.
Rhonda S. King

The products that I ordered eventually arrived and they were worth the wait ! The prices were quiet reasonable too A plus

I am so disappointed.I took a video to pay that much for something does not work.It does not come close to even working.You still cannot tell that you hardly have eyelashes now.If you don't read the disclaimer, you're in trouble.They will offer you thirty percent back.They will offer you fifty percent back.They will offer you a hundred percent back.And you have to return and replace it.This item is not worth the cardboard that they printed for the box. I have a full video that I could share if anybody would like to see it. I was told that one stick is for one set of lasses, and another stick is for another set of lashes, which in turn they send no directions. And the container says step one and step two. Good luck with customer service. I argued with the man for 20 minutes. I was polite. I did not cuss, I did not do anything but state. My position and it took me that long to get a full refund and they only say that they can only refund half of 9.99, not your in shipping. It's ridiculous, either either way, you say it. Do not, I repeat. Do not purchase this product. You will be 100% dissatisfied. And you'll get half are less of what you put in. And if they want you to return it, you have to pay for return shipping. As well, no refund