Lashcosmetics Avaliações 

Unauthorised amounts taken from my account for items I didn’t order lots of emails sent to cancel order still waiting for refund, do NOT trust this company you can buy the mascara from stores in Australia shows AU$ and charges US$ think before engaging with them

SCAMMED!
I was scammed into buying more product and expedited shipping. Customer service was nice only until I asked for a much deserved refund.
I only wanted a single set of mascara and checkout showed I was only paying 25 dollars for the product but I was charged for four separate items the original mascara I wanted and three additional charges I did not want and was not aware of, expedited shipping, and two extra sets of mascara over $40 each. When I reached out to costumer service about a refund they responded to me a few times with deals and discounts but I was ignored when I demanded a full refund for the products I never wanted and was scammed and tricked into buying.

Scammed!! Ordered 1, charged me for more, plus liners, plus expedited shipping and regular shipping. Everything offered, I declined all except for 1 mascara. I was charged over $143.00 and told it couldn't be refunded!!
Do not order from this place, they will charge you for everything!

Ordered just one mascara, but they sent 2 and charged for 2.... When I emailed to complain I didn't want 2 I was only refunded HALF of the cost of the second item!! So I'm paying half of something I don't want!!!
I feel totally scammed! It's only about £5.99 BUT it's the principle not the money!!! .... But for £5.99 they've been left this dreadful review!! And I wish I had read all this BEFORE ordering!!!! 🙄

They were easy to work with and resolve my problem quickly

Had an unfortunate issue with a subscription. Thankfully it has finally been resolved with the money refunded. Very grateful for the company's cooperation and help in refunding my money. Means a lot to have a positive outcome. By the way the mascara is great.
Many thanks 😆

Regarding company response - again you have ignored the issue that I was charged for items I did not order. And why I should pay shipping to return these items. And no comment to the fact that the selling point of your mascara- the dual brush - is a lie. If you were truly sorry about my experience you would simply refund my money - the money you took without authorization.

ordered 1 mascara for $9.99.
I was then charged for a 3pack of mascara (42 USD) and a 3 pack of eyeliner (44 USD) which i neither ordered nor authorised payment for.
The expedited shipping cost, which i also didn't authorise, was refunded. However, I'm expected to pay shipping to return the other items if I want a refund.
Haven't actually used the mascara, but the "dual brush" is not a dual brush. Definitely a scamming company.

I love the product! Very affordable. I wasn't a fan of being charged for expedited shipping without being given the choice. The product also took much longer than expedited shipping calls for but after I reached out to customer service they did kindly refund my shipping fee without issue

The customer service is quick to handle issues.

I had a problem and when I contacted you guys, they helped me immediately. they fixed the problem real fast. I’d shop here again because of it.

Their customer service is superb! Quick, very helpful.
The mascara is amazing! I will definitely be purchasing this again! I will tell my friends and family know as well.
Well done!

UPDATE:

UPDATE: After multiple follow-ups and providing documentation/screenshots, the company ultimately processed a refund for the disputed charge.

The process was frustrating and involved several conflicting explanations along the way, but I do appreciate that the matter was eventually resolved.

Thank you!
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I had a very frustrating experience with Lash Cosmetics regarding duplicate/confusing charges and customer service handling.

I was charged twice for mascara orders placed under two different email addresses on the same day. Throughout the process, I received multiple conflicting explanations from customer support regarding the additional charge, including:

* that it was not associated with their company,
* that it was related to VIP,
* and later that it was a separate second order.

When I explained that I had only received one package/item, I repeatedly requested clarification or proof of delivery for the alleged second order, but ultimately stopped receiving responses.

I remained polite and tried for months to resolve this directly through customer support, providing screenshots and full documentation, but the matter remains unresolved.

I would strongly encourage customers to carefully review charges and order confirmations when purchasing.

Betty

It was easy ordering from you & they answer back fast when I had questions

exceptional help and assistance from Sarah Robinson and Claire Matthews - I only have a few months to live, but still enjoy my online shopping as I can't get out to do real shopping anymore.
These 2 lovely ladies have helped me immensely and made my online experience better than I could have hoped for - tysvm

Un service à la clientèle vrai et sincère ! Les produits sont magnifiques aussi ! Merci !

An understanding that order was made in error and was refunded

Summer was very nice and made my experience seamless. She understood what I needed and was able to help me no questions asked!

Mascara is lovely. I didn't click on the non subscription, so I was charged for 2 months, I contacted their customer service who sorted a refund for me. I can't recommend this company highly enough, quick, efficient and courteous in their responses.

Ps: not sorting the subscription was totally my fault so, huge thanks go to Sadie who was so lovely and helpful in sorting this matter out and getting a refund for me.

They were very quick to answer my email.
Didn't take days. Took minutes.
I felt heard. And they were very kind

I ordered and received my mascara. It wasn't the color I wanted so I reached out to customer service. They sent me the color I wanted at no charge. The product is amazing! The customer service is amazing as well! Thank you