I am from Greece, and I ordered the “Ribbon Bow Pearl Stud Earrings Gold.” The earrings are absolutely beautiful and exactly as shown in the photos on the website. I am very satisfied with my purchase... Ver mais
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Veja o que dizem as avaliações
Latelita makes absolutely gorgeous jewelry. I am very pleased with their overall selection, availability and craftsmanship. The quality is impeccable. The packaging is lovely and makes excellent stora... Ver mais
I love this jewelry company and have bought many pieces for myself and as gifts. Everything to date has been absolutely beautiful and will continue ordering pieces for years to come. Thank you Latelit... Ver mais
Just got my parcel - 2 pair of earrings and a necklace. The stud earrings are absolutely stunning and look reliable. The bigger earrings are lack of the locker on them - it's just constant feeling t... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Latelita
Escrito pela empresa
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CONTACT US
Welcome to our profile page
Latelita is a British designed, atelier jewellery brand.
Our designers are on a constant quest to find the perfect blend of Eastern influences with contemporary British design to create unique atelier jewellery which is made to last.
Created in 2012, Latelita has rapidly grown into a widely recognised brand at the pulse of fashion & style.
Inspired by our heritage and our individual taste of fashion, our truly autobiographical collections incorporate ancient motifs and carefully sourced semi-precious natural stones with exceptional colour and character.
Working with the finest artisans & gem cutters gives us the unique edge of being able to conceptualize, design and handcraft; iconic pieces from within our atelier.
Whether seeking to make a statement with our conversation pieces, or to find the perfect gift look no further than Latelita London.
Without further ado, we would like to virtually welcome you to the world of Latelita. From our design integrity, to our online atelier and our 5-star rated customer service, we have made no compromises.
We sincerely hope that you will keep coming back to our store to discover more of the fabulousness that will be waiting for you.
Latelita is a registered trade mark under IPO and is owned by Alf Trading general partnership which is VAT registered under 173390111 with HMRC.
Informações de contato
2A Lennox Mansions, Clarence Parade, PO5 2HZ, Southsea, Reino Unido
- 02392818492
- help@latelita.com
- latelita.com
4,7
Excelente
1 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
These are great products
These are great products. Beautiful.
My only concern was I was sending to Poland and somehow the shipping changed that automatically to my USA home.
17 de dezembro de 2024
Resposta da Latelita
Thank you so much for your kind words, James! We're so glad you found our products beautiful and enjoyed them. We apologize for the inconvenience with the shipping address—thank you for bringing it to our attention. We'll look into this to ensure smoother experiences in the future. Please don’t hesitate to reach out if you need assistance; we're here to help!😊🌟
Kind Regards
Harriett
Latelita Customer Care
Resposta da Latelita
Thank you, Alastair, for your kind words! We're thrilled to hear you found our service efficient and appreciated the quality of our products. We hope to serve you again soon! 😊
Kind Regards
Harriett
Latelita Customer Care
Beautiful. Love my earrings
I am absolutely thrilled with my earrings
6 de janeiro de 2025
Avaliação não solicitada
Resposta da Latelita
Thank you so much, Ruth! We're delighted to hear you're thrilled with your earrings. Your happiness means the world to us. Enjoy wearing them! 😊✨
Kind Regards
Harriett
Latelita Customer Care
Resposta da Latelita
Thank you so much, June! We're thrilled to hear you loved the jewellery and found our service efficient. Your kind words mean the world to us! 💖 We hope to see you again soon!
Kind Regards
Harriett
Latelita Customer Care
Pros y contras
Pendientes fieles a la foto, hermosos, pero los devolví porque vi el cierre muy flojito. No encuentro la calidad acorde con el precio. Envoltorio, presentación y envío, muy bien, servicio post venta de devoluciones, perfecto.
11 de dezembro de 2024
Resposta da Latelita
"¡Gracias por compartir tu experiencia! Nos alegra mucho que hayas apreciado el empaque, la presentación y nuestro servicio postventa. Lamentamos que los aretes no fueran exactamente lo que esperabas en términos de cierre. Tus comentarios es increíblemente valioso para nosotros y nos aseguraremos de investigarlo más a fondo. ¡Esperamos tener la oportunidad de superar sus expectativas en el futuro!
Atentamente
harriett
Atención al cliente de Latelita
I have ordered several pieces from…
I have ordered several pieces from them. The shipping is prompt and the items are always beautiful and high quality.
31 de dezembro de 2024
Avaliação não solicitada
Resposta da Latelita
Thank you so much, Alexandra! We're delighted to hear you've enjoyed our jewellery and appreciated the prompt shipping. Your continued support means the world to us, and we’re thrilled to know you’re happy with the quality of our pieces. 💖 Looking forward to helping you find more treasures in the future!
Kind Regards
Harriett
Latelita Customer Care
Beautiful earrings and amazing service!
Super fast international delivery, gift boxed beautifully and the earrings are absolutely stunning. Super happy with the service and love my earrings!
13 de dezembro de 2024
Resposta da Latelita
Thank you so much for your wonderful review, Ting! 🌟 We’re thrilled to hear you loved the earrings and that they arrived so quickly. It’s fantastic to know you’re happy with the gift box and our service too. Enjoy your stunning new earrings, and we hope to see you again soon!
Kind Regards
Harriett
Latelita Customer Care
Resposta da Latelita
Thank you for your kind words, Kate! We’re so glad you love the earrings and appreciated the speedy delivery. It’s always wonderful to hear our quality meets your expectations. 😊 We look forward to seeing you again soon!
Kind Regards
Harriett
Latelita Customer Care
Better late than never!
Unfortunately items ordered took longer than advised eg almost 4 weeks probably due to Xmas rush. However communications from Latelita staff were good and items arrived intact. Excellent quality jewellry with great packaging.
3 de janeiro de 2025
Avaliação não solicitada
Resposta da Latelita
Dear Nick,
Thanks for your kind review and I am sorry to hear that your parcel to Australia via Royal Mail took slightly longer than usual due to Christmas rush. Our advertised delivery times to Australia via Royal Mail is 9 to 14 working days and in your case the parcel took 16 working days to be delivered. Rest assured that we`ve passed your feedback on to our managers for future delivery option considerations.
Wishing you a happy new year.
Latelita
the earring is defective
the earring is defective, the part of the back clip is crooked and cannot be closed. Not a good quality. So i have to send back and change to a gift vouvher otherwise if i want the money back i should pay a lot to transfer it.
12 de dezembro de 2024
Resposta da Latelita
Hi Bea,
Sorry to hear about the issue with your earring back. Please reach out to our customer service team directly at info@latelita.com—they’ll be happy to assist you further. Trustpilot isn’t the best platform for resolving queries, so contacting us directly will ensure a quicker response.
Many thanks,
Jenny
Latelita
Resposta da Latelita
Thank you, Breda! We're so glad our customer service team could assist you. If you ever need anything else, we’re always here to help! 😊
Kind Regards
Harriett
Latelita Customer Care
Beautiful earrings
Beautiful earrings, arrived quickly. Gift packaging worth it.
2 de dezembro de 2024
Resposta da Latelita
Thank you, Niamh! We're so glad you love the earrings and appreciated the gift packaging. It's wonderful to hear they arrived quickly too. Enjoy! 😊🎁
Kind Regards
Harriett
Latelita Customer Care
Bestellte Produkte sehr schön
Bestellte Produkte sehr schön. Der Ohrenschmuck aber rechts/links (entgegen Fotos) nicht richtig spiegelbildlich geformt.
Lieferung durch UPS sehr schlecht: unzuverlässige Terminangaben/-verschiebungen, zu komplizierte dysfunktionale Website! Weitere Käufe bei LATELITA nur bei anderem Auslieferer.
3 de dezembro de 2024
Resposta da Latelita
Vielen Dank für Ihr Feedback, Rolf. Wir freuen uns, dass Ihnen die Produkte gefallen haben, bedauern jedoch die Probleme mit den Ohrringen und der Lieferung. Ihre Bedenken hinsichtlich des Designs und des USV-Service sind uns wichtig und wir werden daran arbeiten, beides zu verbessern. Bitte wenden Sie sich gerne an unser Kundendienstteam, damit wir dies für Sie klären können. Ihre Zufriedenheit steht bei uns an erster Stelle. 🙏
Mit freundlichen Grüße
Harriett
Latelita-Kundenbetreuung
Resposta da Latelita
Thank you, Dominika! We're so glad you loved the packaging—it means a lot to us! 😊🎁
Kind Regards
Harriett
Latelita Customer Care
Rip off EtsyWho knows you took my money i did not…
Who knows you took my money i did not receive the earrings ,
I received my parcel in the end however it took far too long received on the 30th of December ordered for a Christmas gift
2 de dezembro de 2024
Resposta da Latelita
Hi Josephine,
Our tracking shows that you collected your item from the Norwood delivery office on 30th December 2024. We would appreciate if you could revisit your review and give us a fairer one, as it may mislead potential new customers and negatively impact our small business. Thanks again for your consideration.
Many thanks,
Kind regards,
Latelita Customer Care
Beautiful snake earrings
Love my snake earrings, a present to myself for my birthday, not my first purchase from Latelita and won’t be my last either.
28 de novembro de 2024
Resposta da Latelita
Thank you Laylah so much for your lovely review! We're so glad you treated yourself to our snake earrings for your birthday – you deserve it! It means a lot to us that you've shopped with Latelita before and plan to again. Wishing you a very happy birthday and looking forward to your next visit!
Kind Regards
Harriett
Latelita Customer Care
Spencer Necklace
Placed my order mid-day on Friday which arrived mid-day the next day. A beautiful Spencer necklace presented in an equally beautiful jewellery box.
Thank you
Steve
20 de dezembro de 2024
Avaliação não solicitada
Resposta da Latelita
Thank you so much, Steve! We're thrilled to hear your Spencer necklace arrived so quickly and that you loved both the piece and the packaging. It’s wonderful to know we could make your experience a great one. Enjoy your new necklace! 😊✨
Kind Regards
Harriett
Latelita Customer Care
Quick delivery and lovely packaging.
29 de novembro de 2024
Resposta da Latelita
Thank you, Sue! We're so happy you enjoyed the quick delivery and our packaging. We hope you love your purchase just as much! 😊🎁
Kind Regards
Harriett
Latelita Customer Care
Latelita Jewellery
My husband ordered me a pair of Santa Maria Large Cross Earrings which arrived yesterday.
Beautifully packaged and carefully posted.
He said it was a wonderful website full of such beautiful jewellery.
17 de dezembro de 2024
Avaliação não solicitada
Resposta da Latelita
Thank you, Julie! We're so glad to hear you love your Santa Maria Large Cross Earrings and that they arrived safely and beautifully packaged. It’s lovely to know your husband enjoyed browsing our website too! We hope you cherish your new earrings. 😊✨
Kind Regards
Harriett
Latelita Customer Care
Excellent customer care and easy…
Excellent customer care and easy returns process. Very prompt refund which was much appreciated.
The earings I kept are perfect .
Would buy again from Latelita
16 de novembro de 2024
Resposta da Latelita
Hi Heather,
Thank you so much for your kind words! 😊 We’re delighted to hear you had such a positive experience with our customer care and returns process. It’s fantastic to know the earrings you kept are perfect – that’s exactly what we aim for!
We’d be thrilled to see you shop with us again. If you ever need anything, we’re always here to help!
Kind Regards
Harriett
Latelita Customer Care
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