I am from Greece, and I ordered the “Ribbon Bow Pearl Stud Earrings Gold.” The earrings are absolutely beautiful and exactly as shown in the photos on the website. I am very satisfied with my purchase... Ver mais
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Veja o que dizem as avaliações
Latelita makes absolutely gorgeous jewelry. I am very pleased with their overall selection, availability and craftsmanship. The quality is impeccable. The packaging is lovely and makes excellent stora... Ver mais
I love this jewelry company and have bought many pieces for myself and as gifts. Everything to date has been absolutely beautiful and will continue ordering pieces for years to come. Thank you Latelit... Ver mais
Just got my parcel - 2 pair of earrings and a necklace. The stud earrings are absolutely stunning and look reliable. The bigger earrings are lack of the locker on them - it's just constant feeling t... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Latelita
Escrito pela empresa
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CONTACT US
Welcome to our profile page
Latelita is a British designed, atelier jewellery brand.
Our designers are on a constant quest to find the perfect blend of Eastern influences with contemporary British design to create unique atelier jewellery which is made to last.
Created in 2012, Latelita has rapidly grown into a widely recognised brand at the pulse of fashion & style.
Inspired by our heritage and our individual taste of fashion, our truly autobiographical collections incorporate ancient motifs and carefully sourced semi-precious natural stones with exceptional colour and character.
Working with the finest artisans & gem cutters gives us the unique edge of being able to conceptualize, design and handcraft; iconic pieces from within our atelier.
Whether seeking to make a statement with our conversation pieces, or to find the perfect gift look no further than Latelita London.
Without further ado, we would like to virtually welcome you to the world of Latelita. From our design integrity, to our online atelier and our 5-star rated customer service, we have made no compromises.
We sincerely hope that you will keep coming back to our store to discover more of the fabulousness that will be waiting for you.
Latelita is a registered trade mark under IPO and is owned by Alf Trading general partnership which is VAT registered under 173390111 with HMRC.
Informações de contato
2A Lennox Mansions, Clarence Parade, PO5 2HZ, Southsea, Reino Unido
- 02392818492
- help@latelita.com
- latelita.com
4,7
Excelente
1 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great product and efficient service.
18 de janeiro de 2025
Resposta da Latelita
Dear Louise,
Thank you so much for your kind words! We’re glad you loved the product and appreciated our efficient service. We hope to assist you again soon! ✨
Best wishes
Alpay
Latelita Customer Care
Beautiful earrings
Beautiful earrings for my daughter’s wedding. We were thrilled with them.
17 de janeiro de 2025
Resposta da Latelita
Thank you for your lovely review! We're so happy to hear the earrings were perfect for your daughter's wedding. Wishing you all wonderful memories of the special day! 💕✨
Latelita Team
Totally recommended
This is my fifth purchase and i’m very happy with all the jewelry. Totally recommended!!
15 de janeiro de 2025
Resposta da Latelita
Dear Silvia,
Thank you so much for your continued support! We're thrilled to hear you love your jewelry. Your recommendation means the world to us! 💖✨
Best wishes
Alpay
Latelita Team
The earrings are simply beautiful and…
The earrings are simply beautiful and arrived quickly!!
18 de janeiro de 2025
Resposta da Latelita
Dear Susan,
Thank you for your lovely review! We're so glad you love the earrings and that they arrived quickly. Enjoy wearing them! ✨😊
Best wishes
Alpay
Latelita Customer Care
Resposta da Latelita
Dear Owen,
Thank you for your kind words! We’re so happy to hear you love our quality and service. We truly appreciate your support! 😊✨
Best wishes
Alpay
Latelita Team
Beautiful description of the necklace! &…
Beautiful description of the necklace & it is just as wonderful in person!
The timely updates on the box’s travels were greatly appreciated and I love the presentation box my necklace arrived in!
15 de janeiro de 2025
Resposta da Latelita
Dear Mindy,
Thank you so much for your kind words! It means the world to us that you love your necklace just as much in person as you did in the description. We're also glad the tracking updates and presentation box made the experience even more special. Wishing you many joyful moments wearing it! 💖✨
Best wishes
Alpay
Latelita Customer Care
Resposta da Latelita
Dear Marie,
Thank you so much for your lovely review! We're delighted to hear that you love your purchase and that the delivery was smooth. It means a lot to us that you had a great experience—enjoy your jewellery! ✨💖
Best wishes
Alpay
Latelita Customer Care
bonne experience
bonne experience , tout c'est bien passé de la commande à la livraison.
bravo!
28 de janeiro de 2025
Avaliação não solicitada
Good quality and design…
Bought a few rings and earrings with the sales. Very good quality and design. I will probably buy again.
11 de janeiro de 2025
TERRIBLE QUALITY RINGS
I have never come across a company worse than this! Story: i ordered a snake ring. Its very soft and bends super easy. If you bend your finger stones IMMEDIATELY COME OUT (can you imagine people that wear rings bend their fingers!!! Crazy isn't it)! As i ordered from the website Secret Sales they said we don't offer exchange.
Return the faulty one and place a new order for the new one. So i did. When the 2nd!!!! Ring arrived, as soon as i put it on, walked from one room to another, wrote something in my dairy number of stones came out AGAIN! MIND ME THIS IS THE SAME DAY I RECEIVED THE RING! I of course returned the second ring too! Why would i want a ring for 75 pounds that you can't really do anything in, just basically put it on and take it off immediately. If you move or bend your finger stones (many stones, not just the one) come out immediately! Its within my rights to return a bad quality product.
You would never believe, but this absolutely unprofessional company FIXED IT and posted them back! Can you imagine! This has literally NEVER HAPPENED TO ME.
When i messaged the company to say i want a refund they kicked off and said ive damaged them 🤣 by putting them on basically! I tried to explain rings on the fingers arent supposed to be THIS FRAGILE with stones coming out with each movement of your hand/finger.
They said im the only one saying so! They are amazing and i have to keep 2!!!! Of the bad quality rings! INSANE!
I SAID I WILL WRITE A REVIEW! They said they will fight for the untrue review! But i have proof! Pics and within my consumer rights to return a low quality product. Especially within the 30 days!
Mind you their website says if your not happy with the quality, we will refund no questions asked 🤣🤣🤣
Anyway the website i bought it via will sort this! LUCKILY! But please bear in mind of the terrible quality and even more disgraceful customer service.
If i would buy this ring at full price, it would cost something like 140 pounds or so! Think twice before ordering as if its poor quality you will be blamed and they will probably make you keep the item. Company must be doing exceptionally badly if they are trying to make you keep a poor quality ring and blaming customers for their production being of such a poor quality.
I would say STAY AWAY!
RESPONSE TO A VERY EXPECTED ANSWER:
i couldn't have done anything to a ring within 2 hours! You don't need to do anything to it apart from putting it on. I am aloud to use social meadia to share my experience and the rubbish quality rings you sold me. I will get my money back and will continue making honest reviews. You want to work on how you approach customers. If i would treat my customers the way you treat yours i would have no business. And seriously i went and damaged 2 rings on purpose?!?! Do you really think i have nothing else to do. I no longer wish to communicate with you. I hope this review will open peoples eyes on your diabolical work and service.
13 de janeiro de 2025
Avaliação não solicitada
Resposta da Latelita
We respectfully disagree with your review. Upon thorough inspection, both items were found to be significantly damaged, including visible scratches and structural bending, which indicates mistreatment rather than regular wear. While our designs are crafted with durability in mind, as with all costume jewellery, they require appropriate care and can sustain damage through activities such as household chores or carrying heavy items.
At Latelita, we take pride in our commitment to customer satisfaction and fair warranty practices. Even in cases where items are out of warranty or mistakenly damaged, we often offer goodwill replacements. However, in this instance, the extent of the damage and the nature of the claim suggested an attempt to misuse our warranty policy, leading to its rejection. Despite this, we proceeded with complimentary repairs and returned the items at no cost to you as a goodwill gesture.
We are proud of our high customer satisfaction ratings and the exceptional quality of both our products and after-sales service. Thousands of satisfied customers can attest to our professionalism and commitment to excellence. While we regret that we could not meet your expectations in this instance, we cannot accept a review that appears to be influenced by frustration rather than an objective assessment of our service.
Furthermore, we have a complete record of our communication, including messages in which you explicitly threatened to use your social media following to damage our reputation. We also retain the photos and videos of the returned items as evidence. We take such matters seriously and will not hesitate to take appropriate legal action to protect our business from unjustified attacks.
Latelita remains committed to delivering exceptional products and customer service, and we appreciate the continued support of our valued customers.
Kind regards
Latelita Customer Care
Beautiful bracelet
Fast delivery, beautiful presentation, extremely happy with this bracelet.
Bought this piece for a friend's birthday, more than happy with it.
Thank you
29 de janeiro de 2025
Avaliação não solicitada
All good
All good. Loved the earrings. I was surprised but pleased to get quick reply to my query.
3 de janeiro de 2025
Resposta da Latelita
Dear Najma,
Thank you so much for your kind review! We're thrilled to hear you're happy with your earrings and our quick responses to your queries. However, it seems there might have been a mix-up, as we noticed a 1-star rating. If possible, we’d really appreciate it if you could revisit Trustpilot and update the rating to better reflect your review. Thanks in advance for your time.
Best wishes,
Jenny
Latelita Customer Care
Bridal Earrings
I accidentally clicked twice on the travel protection when completing my order. I e-mailed them and they responded quickly and removed the second charge. The earrings came quickly and were packaged well. My niece loved them and is excited to wear them for her wedding.
6 de janeiro de 2025
Resposta da Latelita
Thank you, Stacey, for sharing your experience!
We're so glad we could quickly resolve the issue for you.
It's wonderful to hear your niece loved the earrings and will be wearing them for such a special occasion. Wishing her a beautiful wedding day!
Kind Regards
Harriett
Latelita Customer Care
Beautiful earrings had so many…
Beautiful earrings had so many compliments great fast delivery and beautiful packaging
31 de dezembro de 2024
Resposta da Latelita
Thank you, Colette! We're so happy to hear you’re loving the earrings and receiving so many compliments. Fast delivery and beautiful packaging are what we strive for, so it’s great to know we hit the mark. Enjoy wearing them!
Kind Regards
Harriett
Latelita Customer Care
Efficient!
30 de dezembro de 2024
Resposta da Latelita
Thank you, Davina! We're so glad you found our service efficient. We appreciate your support and hope to see you again soon!
Kind Regards
Harriett
Latelita Customer Care
Absolutely in love with this jewelry…
Absolutely in love with this jewelry brand! So I wanted to express my appreciation: every new collection has really stunning pieces and the quality is amazing. I travel a lot (different climates, tropical humidity) and the pieces hold up amazingly!
I especially adore the animal and nature themed designs! Looking forward to much more Latelita in my life.
29 de novembro de 2024
Avaliação não solicitada
Resposta da Latelita
Wow, thank you so much for your incredible review, Caliope! It means the world to us that you're absolutely in love with our brand. We're thrilled to hear our pieces continue to impress you with their quality and design, even through your amazing travels. Knowing how much you adore our animal and nature-themed creations makes our day! We can’t wait to bring more Latelita sparkle into your life. Thank you for being such a wonderful supporter! ✨🌿💎
Kind Regards
Harriett
Latelita Customer Care
Great , all good !
Great all good
Packaging could be little simpler but more sophisticated. No need for giant boxes.
Otherwise really pretty items
19 de outubro de 2024
Resposta da Latelita
Here's a thoughtful and appreciative response for KK's review:
Thank you so much for your feedback, KK! We're delighted to hear you loved our items and had a positive experience overall. We appreciate your suggestion about the packaging – it’s great insight, and we’ll definitely consider simpler yet sophisticated options for the future. Your input helps us improve, and we’re so grateful for your support! 😊🎁✨
Kind Regards
Harriett
Latelita Customer Care
Timely delivery.
Timely delivery.
Well packaged.
Very nicely presented and necklace lovely
18 de dezembro de 2024
Resposta da Latelita
Thank you so much for your lovely review, Pauline! We're thrilled to hear you were happy with the timely delivery, packaging, and presentation. It means the world to us that you love your necklace. We look forward to serving you again in the future!
Kind Regards
Harriett
Latelita Customer Care
Very happy with the purchase and…
Very happy with the purchase and delivery was on time.
13 de dezembro de 2024
Resposta da Latelita
Thank you for your wonderful feedback, Amy! We're so glad to hear you're happy with your purchase and that the delivery met your expectations. Your satisfaction means everything to us, and we look forward to seeing you again soon!" 😊✨
Kind Regards
Harriett
Latelita Customer Care
Streamlined, fast and high quality
I was looking for a specific piece of jewelry and found it at Latelita. Ordering was easy, shipping cost to Canada was more than reasonable, and I received my order in just 3 days. Unbelievable! The piece is exactly as described and of high quality. My wife is thrilled - can't ask for much more than that.
17 de dezembro de 2024
Resposta da Latelita
Thank you so much for your fantastic review, Steven! We're delighted to hear you found the perfect piece of jewelry at Latelita and that the ordering process was seamless. It's wonderful to know the shipping to Canada exceeded your expectations and that your wife loves the piece – that truly makes our day! We hope to serve you again soon! 😊💎
Kind Regards
Harriett
Latelita Customer Care
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