I ordered two wall lights, 1 will not charge back up, I have contacted customer services 3 times now and no one has even acknowledged my emails. I would urge people to think twice before ordering fro... Ver mais
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Veja o que dizem as avaliações
I've ordered 2 GLOWLUX wall lights from this company and would highly recommend them. The lights look beautiful on my living room wall and friends/family when visiting have remarked on how lovely th... Ver mais
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I ordered some battery powered wall lights for my lounge and I am so impressed!! Organising an electrician and having walls cut out for another power supply just causes mess and annoyance, I couldn’t... Ver mais
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I purchased 3 lights, and the company was helpful until the issue with the order happened. I have placed 1 order; however, I had 2 shipments, and the items were messed up. Evri said the second ship... Ver mais
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Detalhes da empresa
Escrito pela empresa
At Lavish Lights, we believe lighting should do more than brighten a room, it should transform your space. We’re a UK-based home lighting brand dedicated to offering stylish, functional, and affordable designs that make your house feel like home. Some of our pieces are made to order by artisans, which can take a little longer to arrive, but we promise, they’re worth the wait. Quality and attention to detail are at the heart of everything we do. From our signature GLOWLUX wall lights to our newest outdoor launches, every product is crafted with care and delivered with love. Thank you for supporting our small business, your home deserves to feel Lavish.
Informações de contato
Reino Unido
- lavish-lights.co.uk
3,5
Bom
93 avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 95% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I ordered two wall lights
I ordered two wall lights, 1 will not charge back up, I have contacted customer services 3 times now and no one has even acknowledged my emails.
I would urge people to think twice before ordering from these people.
30 de junho de 2026
Avaliação não solicitada
Ignores emails
Ignores emails for days, even when multiple sent! Send a message on instagram also ignored. Lights do not look like they do online, much more glittery finish which looks childish. The finish and weight of the lights certainly don’t justify the price. The lights also don’t work properly, the warm light is on the cool setting and vice versa. There is also at least one dim light in one which shows up on a wall. There is no return portal online so you have to email to start a return, they asked why, i told them and I have been ignored ever since. They will blame high volume of emails no doubt. I just want a refund!
I can provide screenshots of how many emails I sent and how long it took between replies. I appreciate you don’t reply on weekends, but it took until Wednesday until I had a reply. It took until yesterday for me to finally get a return label from you. That’s what is not good enough
25 de junho de 2026
Avaliação não solicitada
Resposta da Lavish Lights
Hi Kayleigh,
We're sorry to hear that you feel disappointed with your experience.
We would, however, like to clarify a few points for anyone reading this review. We replied to your initial email within 24 hours, and we appreciate that while you were hoping for a faster response, we do not ignore our customers.
Once you contacted us, we provided you with a free returns label so that your order could be returned for a full refund, and we have been happy to assist throughout the process.
Regarding the product itself, we appreciate that finishes and appearance can be subjective. The finish of our lights is accurately represented across our website and by the thousands of customer photos and reviews we have received. If your particular set has a genuine fault, we are of course happy to resolve that under our warranty or through a return.
We always aim to treat every customer fairly and professionally, and we believe we have done so in this case. We wish you all the best and will continue to assist with your return until it is fully resolved.
Regards,
Aiden
Founder
Long delivery and not as advertised
Waited weeks for delivery as items out of stock and were shipped directly from China.
First point ordered a set of two long wall lights that were 80cm. One is 80cm other is 81cm so as a pair looks odd.
Second point, on one set plugged in charger and straight away it pushes charging point inside. An easy fix to use hot glue gun to keep circuit board in place. However this uncovered another issue!!!!
According to their site Lavish Lights now ship out upgraded product with 7000 amh battery… NO THEY ARE NOT!!!! Opened up to find 4000amh in place…
Avoid this site like the plague, you can easily source the same lights off a Chinese shopping site at half the price with specifications..
17 de junho de 2026
Avaliação não solicitada
Resposta da Lavish Lights
Hi Ian,
We're sorry to hear you've been disappointed with your experience.
We'd like to clarify one point regarding the battery specification. Our upgraded 7700mAh battery version is only fitted to our UK-held stock of the 80cm GlowLux lights. At the time of your order, some out-of-stock items were shipped directly from our supplier, and these units do not contain the upgraded battery specification found in our UK inventory.
We currently hold upgraded UK stock in:
• Black 50cm & 80cm
• Gold 50cm & 80cm
We're more than happy to provide evidence of the upgraded battery specification in our UK stock if you'd like to see it, as transparency is important to us.
We're also sorry to hear about the charging port issue and the size discrepancy between your lights. That certainly isn't the experience we want customers to have, and we appreciate you bringing it to our attention.
Thank you for your feedback, as it helps us continue improving both our products and fulfilment processes.
– The Lavish Lights Team
I've ordered 2 GLOWLUX wall lights from…
I've ordered 2 GLOWLUX wall lights from this company and would highly recommend them. The lights look beautiful on my living room wall and friends/family when visiting have remarked on how lovely they look.
The lights were despatched in the time period they said they would arrive in and excellent communication by the business owner.
11 de junho de 2026
Avaliação não solicitada
Resposta da Lavish Lights
Hi Cara,
Thank you so much for taking the time to leave such a lovely review!
We're delighted to hear you're enjoying your GlowLux wall lights and that they've received so many compliments from family and friends. Knowing they've made such a difference to your living room means a lot to us.
We're also pleased that your order arrived within the expected timeframe and that our communication met your expectations.
Thank you again for your support and recommendation — we truly appreciate it.
– The Lavish Lights Team
Great selection of products, poor after that
Great selection of products. Anything after that is awful. 4 emails later regarding my order and still no response. Still awaiting my order, which is now over its due date. They’ve not even sent it to the delivery company. I would not use them again. Even the business owner is not interested in responding to my emails!!
24 de maio de 2026
Avaliação não solicitada
Resposta da Lavish Lights
Hi Parsons,
We're sorry to hear about your experience and completely understand your frustration.
We always aim to respond to customer enquiries as quickly as possible, so we're disappointed to hear that you feel your emails have gone unanswered and that your order has been delayed beyond the expected timeframe.
Occasionally delays can occur due to stock availability or fulfilment issues, but we agree that clear communication is essential throughout the process. Thank you for bringing this to our attention.
If your order is still unresolved, please contact us directly with your order number and we'll be happy to investigate and assist further.
– The Lavish Lights Team
Damaged
Received my order both lamp holders broken not what you expect for £150 I hope this company responds soon .
28 de maio de 2026
Avaliação não solicitada
Resposta da Lavish Lights
Hi Lynda,
We're very sorry to hear your order arrived damaged.
This is certainly not the experience we want for our customers, and we understand how disappointing it must be to receive broken items, especially on a £150 order. We always aim to resolve issues like this as quickly as possible.
Please contact our support team with your order number and photos of the damage if you haven't already done so, and we'll be happy to assist further.
We sincerely apologise for the inconvenience caused.
– The Lavish Lights Team
Incorrect Items and Poor Customer Service.
I ordered two of the 80cm glowlux lights almost 7 weeks ago now. I was aware that there was a 4 week wait for these lights which was no problem at all. Although, when I opened the parcel that was delivered to me, I found that they had sent me the 50cm lights instead. I contacted your support team and I had a very quick answer from them regarding this. In which, you said that the distribution team had sent me out the incorrect lights and were happy to send out the correct ones as soon as possible. That was no problem. A week after this email, I received a parcel from you including only ONE of the lights that I had paid for. Again, I contacted you and you were able to offer a very swift reply when you were willing to be helpful. You stated that the other one has been sent out and that I just had to wait. No problem.... Another week has gone by now and still nothing!!!! Ive contacted you three times. Each time waiting the 24 hours that you ask for when waiting for a response and I have not had a single reply from you and I still haven't received my parcel another week later. 7 weeks have gone by and I still don't have the correct items that I have paid a lot of money for. Doesn't look like I am the only person to have experienced this.
19 de maio de 2026
Avaliação não solicitada
Resposta da Lavish Lights
Hi Emma,
We're very sorry for the experience you've had with your order.
Unfortunately, a fulfilment error resulted in the incorrect size being sent initially, followed by further issues with the replacement shipment. While we're pleased our team were able to respond quickly at the start, we completely understand your frustration regarding the delays and lack of communication that followed.
This is not the standard of service we aim to provide, and we sincerely apologise for the inconvenience caused. If there are any outstanding issues with your order, please contact us directly with your order number and we'll ensure this is reviewed as a priority.
Thank you for your feedback, as it helps us improve both our fulfilment processes and customer service.
– The Lavish Lights Team
I purchased 3 lights received only 2
I purchased 3 lights, and the company was helpful until the issue with the order happened. I have placed 1 order; however, I had 2 shipments, and the items were messed up.
Evri said the second shipment is lost, and the company is not offering any solution to resolve this.
Update - the company emails to say they can replace the missing item, however no confirmation of replacement is sent to me.
11 de maio de 2026
Avaliação não solicitada
Resposta da Lavish Lights
Hi Oksana,
Thank you for updating your review. We're sorry for the confusion and frustration caused by your order and the delivery issues.
Unfortunately, courier delays and lost parcels can occasionally happen, but we always aim to put things right as quickly as possible. We can see that a replacement was offered and apologise if our communication regarding this wasn't as clear or timely as it should have been.
If there is still anything outstanding with your order, please contact us directly with your order number and we'll be happy to investigate and help further.
– The Lavish Lights Team 💛
I have the wireless wall lights which…
I have the wireless wall lights which are rechargeable, they arrived quickly and were so easy to put up. They look stunning, I’d definitely order again x
21 de abril de 2026
Avaliação não solicitada
Resposta da Lavish Lights
Hi Lisa,
Thank you for your wonderful review! 😊 We're so pleased to hear your lights arrived quickly, were easy to install, and look stunning in your home.
It means a lot to hear you'd order from us again. Thank you for your support and for taking the time to share your experience.
Enjoy your GlowLux lights! ✨
– The Lavish Lights Team 💛
Absolutely stunning lights
Absolutely stunning lights! Perfect addition to our living room. The lights really have made a huge difference to the wall. It looked bare and empty now it looks warm and homely. I love how they are remote control too.
They are battery operated so no need for wires. You can literally stick them on with the magnetic pads, or drill holes.
They have a few different setting do when I want to change from warm white, I can change to cool white. They also have a timer too.
Super fast delivery too.
Highly recommended.
10 de janeiro de 2026
Avaliação não solicitada
Resposta da Lavish Lights
Hi Natalie,
Thank you so much for your lovely review! 😊 We're delighted to hear the lights have transformed your living room and created that warm, homely feel you were looking for.
It's great to hear you're enjoying the remote control features, different light settings, and the easy installation too. We really appreciate you taking the time to share your experience.
Thank you again for your support, and we hope you continue to enjoy your lights for years to come! ✨
– The Lavish Lights Team 💛
I opened my parcel looking forward to…
I opened my parcel looking forward to the promised quick install of the wall lights only to find that the package did not contain the adhesive discs as expected. Went onto you website, and advised to contact Ben in customer service by email. This I did twice, but no response. I now find out that Ben no longer works for the company….might be a good idea to update your website contact details! I eventually got contact from Aidan via a sarcastic comment on a Facebook post, telling me to contact Aidan via email. This I have done….still awaiting confirmation of email. As I work in the area of Business Improvements…..I have a lot of advice I could give you starting with the customer SHOULD be your number one priority. Living in hope that I will eventually get the adhesive discs.
15 de abril de 2026
Avaliação não solicitada
Resposta da Lavish Lights
Hi Barry,
I really appreciate you taking the time to share this, and I’m sorry for the experience you’ve had, I completely understand the frustration here.
I’m replying to you now directly as I’ve recently been covering customer service myself. Our previous agent (Ben) is no longer with us, and during that transition there were delays and gaps in responses, which clearly impacted you, that’s on us.
The good news is we now have a new customer service agent in place, so things are being brought back up to the standard they should be.
Regarding your order, the adhesive discs should absolutely have been included or sent out promptly, I’m sorry they weren’t. If you haven’t already received them, I’ll personally make sure these are dispatched to you as a priority.
We’re a small business and take customer experience seriously, so your feedback genuinely helps us improve, I agree with you, it should always be the top priority.
I’ll also follow this up with you directly to get this fully resolved.
Thank you for your patience, Barry we’ll get this sorted for you.
— Aiden
Founder, Lavish Lights
Scam never received
Scam never received
Thanks for reply I have tried to email. Aiden abd Ben and both bounced back can I have refund.
15 de abril de 2026
Avaliação não solicitada
Resposta da Lavish Lights
Hi Lorraine,
I’m really sorry to see this and completely understand your frustration.
We recently ran out of UK warehouse stock due to high demand, so your order has been shipped directly from our supplier instead, which has caused delays on some orders, I apologise for the lack of updates.
Just to reassure you, we’re a fully registered UK business and have delivered thousands of orders, this is simply a delay issue, not something we take lightly.
Your order is on its way, and once it reaches the UK, tracking will update and delivery will be within a couple of days.
If you’d prefer not to wait, I can absolutely arrange a full refund for you, just let me know and I’ll sort it straight away.
Thanks again for your patience,
Aiden
Founder – Lavish Lights
Goods never showed up
Goods never showed up, emailed “Ben” ( who ever that is ) no response!
A progress email would have been good but nothing, feel like I’ve been scammed!!
9 de abril de 2026
Avaliação não solicitada
Resposta da Lavish Lights
Hi Dale,
I’m really sorry to hear this, I completely understand your frustration here.
Just to clarify, Ben is no longer part of our team, so I apologise that your email didn’t get picked up as it should have. That’s on us, and not the experience we aim to provide.
I can also assure you we are absolutely not a scam, we’ve delivered thousands of orders across the UK, and we’re here to get this sorted for you properly.
If you can send me your order number to aiden@lavishlights.co.uk I’ll personally look into this today and make sure we either get your order delivered or resolve it immediately for you.
Appreciate your patience, and we’ll get this fixed.
Aiden
Founder, Lavish Lights
Update again-still awaiting a refund…
Update again-still awaiting a refund all they do is say get in contact to make it lool good and then ignore you..
So so frustrating as one light doesn't work at all this has been going on since January when they were still under 90 day manufacturing terms..
Be careful as spent £120 for one light to work
30 de março de 2026
Avaliação não solicitada
Resposta da Lavish Lights
Hi Nadine,
I’m really sorry to see this and I completely understand your frustration, this isn’t the experience we aim to provide at all.
I’ve just looked into your case as a priority, and this clearly shouldn’t have been going back and forth since January. That’s on us.
I’m personally stepping in to get this resolved for you today. We will either:
• Get a fully working replacement sent out immediately
• Or issue a full refund, whichever you prefer
I’ll be reaching out to you directly now to sort this properly.
Thank you for your patience,
Aiden
Founder, Lavish Lights
Ordered 2 packs of 2 Glowlux wall…
Ordered 2 packs of 2 Glowlux wall lights at a cost of
£240.98 October 3rd one set arrived on 5th and still waiting for 2nd set. Email sent to Ben who was going to sort this. Still no lights very disappointed with this company avoid at all costs.
3 de março de 2026
Avaliação não solicitada
Resposta da Lavish Lights
Hi Christina,
Thank you for your review, I’m really sorry to hear this.
What you’ve described is definitely not typical for us. All of our UK orders are shipped via an automated fulfilment system with next working day delivery, so a delay of this length isn’t something we’d expect to see.
It looks like something has clearly gone wrong here, and I completely understand your frustration.
I’d like to personally step in and resolve this for you immediately. Please reply here with your order number and I will either locate the missing shipment or arrange a replacement to be sent out as a priority.
We’ll get this sorted for you.
– Aiden
Founder, Lavish Lights
Exceptionally poor lights the magnets…
Exceptionally poor lights the magnets are sliding down and look odd in height ! I have emailed Ben as per the web site and haven’t had a reply.
Trading standards here we come !
19 de março de 2026
Avaliação não solicitada
Resposta da Lavish Lights
Hi,
Thanks for your review, I’m really sorry to hear you’ve had this experience.
This doesn’t sound right at all, as the magnets we use are designed to securely hold the lights in place without slipping, so it’s possible there may be an issue with the installation or that a component is missing.
I’d really like to get this resolved for you quickly please can you reply with your order. number That way we can identify exactly what’s going on and either guide you properly or send out a replacement straight away.
Regarding your email, we always aim to respond promptly, so I’ll personally look into this and make sure you’re taken care of.
We’re here to help and will get this sorted.
– Aiden
Founder, Lavish Lights
Disappointed
Disappointed…Battery wall lights really lovely & arrived so quickly but I was supposed to receive a free lamp & didn’t receive it so very disappointed hence 1 star. Emailed Lavish lights but no joy would have loved to give 5 stars but because of that I can’t. Over promised under. delivered … Response from “Ben” you have to spend over a certain amount to receive a free lamp, when actually your advert says free lamp with every order. When reading reviews Ben seems to need a bit more training in his customer service roll as he gives conflicting information every time. Avoid this company as they are not professional at all… You asked me to reply with my order number you can’t actually reply on here so I’ve edited with my order number but I really don’t hold out much hope of getting the lamp. “Ben”said you have to spend £120 or more advert just says a set of lights & you say it comes automatically from else where . Don’t think I believe any of this but here is my order number anyway 4049
11 de março de 2026
Avaliação não solicitada
Resposta da Lavish Lights
Hi Miss Taylor,
Thank you for your feedback, and I’m really glad to hear you love the wall lights and that they arrived quickly, that’s exactly the experience we aim to deliver.
I’m sorry for the confusion regarding the free lamp. As mentioned, these are often shipped separately, which can mean they arrive at a different time to your main order. This is noted in our communications, but I completely understand how this can be frustrating if it wasn’t clear at the time.
I’d be more than happy to personally check this for you and make sure your free lamp is on the way or resolve this for you as quickly as possible please just reply with your 4 digit order number and I’ll take care of it.
We always aim to be as clear and fair as possible with our offers, and we certainly don’t intend to mislead. Given that you were happy with the product itself, we’d really appreciate the chance to resolve this for you.
– Aiden
Founder, Lavish Lights
⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️
Quick delivery, incredibly good quality, and absolutely amazing lights! Highly recommend Lavish Lights for anyone looking to brighten up their space.
9 de março de 2026
Avaliação não solicitada
Resposta da Lavish Lights
Hi Daisy,
Thank you so much for the amazing review! We're really glad to hear you're happy with the quality and delivery, and that you're loving the lights. It means a lot that you'd recommend Lavish Lights to others.
Enjoy the new look of your space.
– The Lavish Lights Team
Wall lights
From the time I ordered these lights the service as been first class . The lights are easy to install, true to their description. So pleased with them made my room look expensive.
10 de março de 2026
Avaliação não solicitada
Resposta da Lavish Lights
Hi Sue,
Thank you so much for your lovely review! We're really glad to hear you found the lights easy to install and that they’ve given your room that expensive look! That’s exactly what we designed them for.
We really appreciate your support and hope you enjoy them for many years to come.
– The Lavish Lights Team
I made an order in December of 4 lights…
I made an order in December of 4 lights of which all were damaged. The 2 lights with the greater damaged were sent a replacement and upon arrival also arrived with damage. I contacted ben who said he would offer 10% off only to keep the items (an insult as im left with 3 damaged lights out of 4). My request for a better offer was turned over to the “owner” who seemingly seems to not care as iv never got a reply. Total waste of my time. Products are of cheap quality and not worth the money and it’s clearly reflected in the damage of each item. Currently going through my bank to process a complaint with the bank customer service telling me this is an easy case in my favour due to the very poor service and product quality of this company. Save your money and get the same lights from elsewhere for cheaper. The quality will be the same and the returns police much easier.
3 de março de 2026
Avaliação não solicitada
Resposta da Lavish Lights
Hi Sam,
We’re really sorry to hear about your experience and appreciate you taking the time to share your feedback.
From our records, when you first contacted us regarding the damage, we arranged replacements for the most affected lights and also offered a discount as a gesture of goodwill while we worked through the issue with the courier. Unfortunately, damage during transit can occasionally happen despite our packaging.
Our intention has always been to resolve the situation fairly, so we’re disappointed to hear you feel this hasn’t been the case. We certainly never want a customer left with products they’re unhappy with.
If you’re open to it, please contact us again at ben@lavishlights.co.uk with your order number and we’ll happily review the situation and work toward a proper resolution.
Kind regards,
Lavish Lights
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