I ordered two wall lights, 1 will not charge back up, I have contacted customer services 3 times now and no one has even acknowledged my emails. I would urge people to think twice before ordering fro... Ver mais
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I've ordered 2 GLOWLUX wall lights from this company and would highly recommend them. The lights look beautiful on my living room wall and friends/family when visiting have remarked on how lovely th... Ver mais
A empresa respondeu
I ordered some battery powered wall lights for my lounge and I am so impressed!! Organising an electrician and having walls cut out for another power supply just causes mess and annoyance, I couldn’t... Ver mais
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I purchased 3 lights, and the company was helpful until the issue with the order happened. I have placed 1 order; however, I had 2 shipments, and the items were messed up. Evri said the second ship... Ver mais
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Detalhes da empresa
Escrito pela empresa
At Lavish Lights, we believe lighting should do more than brighten a room, it should transform your space. We’re a UK-based home lighting brand dedicated to offering stylish, functional, and affordable designs that make your house feel like home. Some of our pieces are made to order by artisans, which can take a little longer to arrive, but we promise, they’re worth the wait. Quality and attention to detail are at the heart of everything we do. From our signature GLOWLUX wall lights to our newest outdoor launches, every product is crafted with care and delivered with love. Thank you for supporting our small business, your home deserves to feel Lavish.
Informações de contato
Reino Unido
- lavish-lights.co.uk
3,5
Bom
93 avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 95% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great Company, Outstanding After-Sales Service
I was a little reluctant to order these lights, nothing to do with Lavish Lights, just based on previous experience with companies that advertise on Facebook and other social media platforms. I didn’t have anything to worry about…
Quick delivery, great communication, a great product and more importantly, outstanding after-sales customer service. Genuinely great company who I wouldn’t hesitate to order from again. I’ve ordered similar rechargeable lights from some of the cheaper Chinese sites and they can’t compare to the quality or customer service offered by Lavish Lights.
Shout out to Ben, who has been brilliant in helping me out with enquiries. If you’re considering buying lights like this I wouldn’t hesitate to use this company, I certainly will be again.
28 de fevereiro de 2026
Avaliação não solicitada
Resposta da Lavish Lights
Thank you so much for taking the time to leave such a thoughtful review, it genuinely means a lot to us.
We completely understand the hesitation when ordering from social media, so we’re really pleased we could give you a smooth experience from start to finish.
Ben will be thrilled to hear your kind words, we pride ourselves on making sure every customer feels looked after, even after delivery.
We truly appreciate your support and look forward to lighting up your home again in the future!
– The Lavish Lights Team x
Very happy
Lights are great and were delivered quickly. Well packaged and look lovely in my bedroom. Would highly recommend.
21 de fevereiro de 2026
Avaliação não solicitada
Resposta da Lavish Lights
Thank you so much for your lovely review, Debbie!
We’re so happy to hear you’re pleased with your lights and that they arrived quickly and beautifully packaged. It means a lot to know they look lovely in your bedroom, that’s exactly what we aim for.
Thank you again for recommending us, we truly appreciate your support!
Team Lavish x
Resposta da Lavish Lights
Hi Ben, Thank you for the lovely review! Hope you enjoy.
Team Lavish x
Not what your expecting
Was approached by lavish lights on our house decor account on Instagram
Their product and page looked very good and listed a UK address
After good communication I ordered an item with the plan to do an Instagram video
Delivery was slow reflecting it might not be UK based
When the delivery notification from yodel it was labelled Ali express which raised alarm bells
The item arrived in very tatty taped up packaging with polisterien wrapped around it , not like the videos of the products I saw others post
The item itself wasn't much to look at , requiring alot of assembly and wiring had to buy connectors to fit
I reached out to lavish 3 times about the product , they read my message and ignored me .....
Didn't use the light for my original planned project and used the light shop nuneaton instead who where amazing and experts in lighting
I did fit it but it was only good enough for our downstairs WC , looks okay up
The poor communication and the fact it was from Ali express so I suspect drop shipping or a false UK address , I shall not be ordering again
Update 27/01 , tried to get my review removed says it all really
26 de janeiro de 2026
Avaliação não solicitada
Resposta da Lavish Lights
Hi Jay,
Thank you for taking the time to leave detailed feedback. We’re genuinely sorry to hear that your experience didn’t meet expectations.
To clarify a few important points for anyone reading this review:
Lavish Lights is a UK-based business, registered in the UK with UK customer support and fulfilment. Some orders may be shipped directly from manufacturing partners depending on stock location, which allows us to maintain availability and consistent pricing. This is clearly stated in our policies.
Delivery timeframes can vary based on demand and batch availability. We do not advertise next-day delivery on items that are not dispatched from our UK warehouse.
Packaging is designed to protect products in transit. While it may differ from influencer content (which often shows studio or bulk packaging), all items are quality-checked before dispatch.
Our products are DIY-friendly decorative lighting, not bespoke, electrician-installed fixtures. Assembly requirements and product specifications are outlined on the product page prior to purchase.
Regarding communication: we aim to respond to all enquiries promptly. If any messages were missed, we sincerely apologise, this is not our standard and we’re actively improving our support processes.
We respect that you chose an alternative supplier that better suited your specific project, and we’re glad you found a solution that worked for you.
We stand by the quality and value of our products, as reflected in the majority of customer feedback, and we appreciate all reviews positive or critical as they help us continue to improve.
Kind regards,
Aiden
Founder, Lavish Lights
Great customer service
Couldn’t fault customer service at all and very pleased with lights! Very happy thank you
22 de janeiro de 2026
Avaliação não solicitada
Resposta da Lavish Lights
Hi Sophie,
Thank you so much for taking the time to leave such a lovely review. We’re really happy to hear you’re pleased with the lights and that our customer service looked after you well.
It honestly means a lot to us. Enjoy your lights!
Team Lavish x
Wall lights
Fantastic lights look amazing prompt delivery worth every penny
16 de janeiro de 2026
Avaliação não solicitada
Resposta da Lavish Lights
Hi Diane,
Thank you so much for the lovely review! We're so glad you loved the service.
Regards Team Lavish x
Several issues
Several things went wrong with my order from start to finish. After the initial estimated delivery date passed, I contacted customer service for an update and was told that my order hadn’t been processed correctly and was never actually on their system.
When the order was eventually shipped—many weeks after I originally placed it—it was delivered to the wrong address due to an error at the warehouse, not the shipping company. It then took several more weeks and multiple emails from me to establish what had gone wrong, many of which went unanswered.
In the end, I only received a refund because I had paid via PayPal. Without that protection, I doubt this would have been resolved at all.
1 de novembro de 2025
Avaliação não solicitada
Resposta da Lavish Lights
Hi Mick,
Thank you for taking the time to leave such a detailed review, we’re genuinely sorry for the frustration you experienced.
You’re absolutely right that this order fell well short of the standard we aim to deliver. While the vast majority of our orders are processed and delivered smoothly, on rare occasions an order can slip through due to a systems or fulfilment error and unfortunately, yours was one of those cases.
That doesn’t make it acceptable, but it does mean we take situations like this seriously so they don’t happen again.
Since this order, we’ve tightened our internal checks between order processing and warehouse dispatch specifically to prevent issues like incorrect processing or address errors. We’ve also reviewed our customer service response times, as we understand how frustrating it is not to receive timely updates when something has gone wrong.
We’re glad the refund was ultimately resolved, though we regret that it took longer than it should have and required escalation on your part. That’s not the experience we want anyone to have.
Thank you again for your feedback it helps us improve, and we do appreciate you bringing this to our attention.
— Aiden
Lavish Lights
Founder
The lights were dispatched and arrived…
The lights were dispatched and arrived promptly. Very easy to stick to the wall and look great. Very happy with the different settings for colour, and timer.
Very nice stylish lights
16 de dezembro de 2025
Avaliação não solicitada
Resposta da Lavish Lights
Thank you so much for the lovely review, Ben! We’re really glad to hear your lights arrived quickly and that you found them easy to install. It’s great to know you’re enjoying the different colour and timer settings too. Thanks again for choosing us, we really appreciate your support!
Team Lavish x
Gorgeous lights
Gorgeous lights. Very stylish and easy to put up.
9 de dezembro de 2025
Avaliação não solicitada
Resposta da Lavish Lights
Thank you so much for your lovely review! We’re thrilled you’re enjoying your lights.
Thanks again for choosing Lavish
Team Lavish x”
I shouldn’t bother of giving a review
I shouldn’t bother of giving a review, but I just annoyed to receive that the light is not even battery operated and white! I have ordered black! It’s rubbish POOR QUALITY.. WASTE OF MONEY.
8 de dezembro de 2025
Avaliação não solicitada
Resposta da Lavish Lights
Hi Alma,
Thanks so much for taking the time to leave a review, I’m really sorry to hear you’re disappointed with the item you received.
Just to reassure you, our GlowLux lights are 100% wireless and fully battery operated, and we’ve sold over 10,000 of them with that exact feature. It sounds like the wrong product may have been ordered or dispatched, so I’d really like to get this sorted for you quickly.
If you could email me Aiden@LavishLights.co.uk with your order number and a quick photo of what arrived, I’ll personally look into this and make sure you receive the correct light.
We’re here to help and will get this resolved for you right away.
– Team Lavish x
Good customer service
To be honest I thought maybe I would not receive my lights at first, but Aiden has been so helpful, so credit where it is due. I love my new lights and would recommend them to anyone. Thank you Lavish Lights.
25 de novembro de 2025
Avaliação não solicitada
Resposta da Lavish Lights
Thank you so much for sticking with us and for giving the lights a chance! 😊
Really glad they arrived safely and that you’re loving them now. Means a lot that you took the time to leave this review.
If you ever need anything at all, we’re always here to help.
Team Lavish x
Christmas tree styled light bulbs? 💡 🎄Yes please!!!!
Over the moon with my new Christmas tree bulbs! 💡 Great communication & such a lovely team!
25 de novembro de 2025
Avaliação não solicitada
Resposta da Lavish Lights
Hi Layla,
It's so lovely to hear that! Just in time for Christmas :)
Thank you for the lovely compliment, I'm so glad you loved the experience
Thank you,
Team Lavish x
I bought the black rechargeable picture…
I bought the black rechargeable picture light and have to say that it’s so sleek and stylish. It’s easy to put up (especially for someone like me who has next to no DIY experience). Holds charge well - would recommend to everyone.
25 de novembro de 2025
Avaliação não solicitada
Resposta da Lavish Lights
Hi Emma,
Thank you so much for taking the time to leave such a lovely review! We’re really happy to hear you’re loving our MONTE - black rechargeable picture light especially that it was easy to install and fits your space so well.
It means a lot to us that you’d recommend it to others. If you ever need anything at all, we’re always here to help.
Thank you!
Team Lavish x
Fab little lamp
Love my rechargeable lamp from Lavish Lights. So versatile and can be moved from room to room. Well packaged and as described. Will definitely order from them again.
19 de novembro de 2025
Avaliação não solicitada
Resposta da Lavish Lights
Thank you so much Katie! So good to hear you're loving the rechargeable magic.
Team Lavish x
Excellent products and customer service.
Excellent products and customer service.
Bought few lights from Lavish Lights and couldn't be happier with the quality. Easy to assemble and the battery lasts long. The customer service is great, specially Emma. Love to work with this brand and will definitely buy more products from them.
15 de maio de 2025
Avaliação não solicitada
Resposta da Lavish Lights
Thank you so much, Laura! We’re really glad to hear you’re happy with the quality and how easy the lights were to set up 🤍
It means a lot to hear such kind words about our customer service too, Emma will be so happy to see this!
We truly appreciate your support and can’t wait to have you back again. Enjoy your lights! ✨
Team Lavish x
Lavish lighting is amazing
Lavish lighting is amazing. Packed with care. Fast delivery & their products are very easy to use. The lights are very elegant & leaves what ever room you have them in. Looking fabulousssss. X
19 de novembro de 2025
Avaliação não solicitada
Resposta da Lavish Lights
Thank you so much, Sabrina! We’re so happy to hear your lights arrived safely and that you’re loving how elegant they look in your space
We take a lot of care with our packaging and fast delivery, so it’s lovely to hear that came through.
Really appreciate you taking the time to leave such a kind review, enjoy the glow!
Team Lavish x
Excellent customer service
Ordered the Diamond lamp and it arrived quickly but was unfortunately damaged. Lavish Lights responded immediately and sent a replacement. Excellent customer service, and the lamp is beautiful 🤩
17 de outubro de 2025
Avaliação não solicitada
Resposta da Lavish Lights
Thank you, Melissa! Glad we could sort the replacement quickly for you, and even happier that you love the Diamond lamp!
Team Lavish x
The garden solar and rechargeable…
The garden solar and rechargeable lights are fantastic. They’ve really changed my outdoor space. Customer services were also really helpful when I dealt with them.
19 de novembro de 2025
Avaliação não solicitada
Resposta da Lavish Lights
Thank you so much, Lotte! We’re really glad to hear the garden solar and rechargeable lights have made such a difference to your outdoor space ✨
It’s lovely to hear our customer service team were helpful too, we’re always here to support.
Really appreciate you taking the time to leave this review 🤍
Team Lavish x
I bought the glowlux lights they are…
I bought the glowlux lights they are brilliant, so easy to use sticks straight to the wall no drills or screws needed! Love them thankyou!🤩
17 de novembro de 2025
Avaliação não solicitada
Resposta da Lavish Lights
Thanks Rachel! Love that you found them so easy to set up, no drills is always a win 😄 Appreciate you taking the time to review!
Team Lavish x
Fantastic lights
Fantastic lights, that look really premium for a fair price! Love the fact they don’t require any electricity and are rechargeable!
14 de novembro de 2025
Avaliação não solicitada
Resposta da Lavish Lights
Thanks so much for the amazing review, Harry! We're really glad you’re loving how premium they look, that’s exactly what we designed them for 🤍
The wireless + rechargeable setup makes it so much easier to get beautiful lighting without any hassle.
Appreciate you taking the time to share your experience!
Team Lavish x
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