They went above and beyond to ensure that my delivery came exactly when needed. The driver was accredited to the company and the people dealing with enquiries in the office equally share my praise.
A empresa respondeu
Localização
Trocar localizaçãoEnglemere Sawmill, London Road, Ascot, SL5 8DG Berkshire, GB
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Veja o que dizem as avaliações
Kind and professional staff, both at the office and in the yard. Once an order is placed, you can be sure that the delivery will be on time. I am a contractor, and It's my preferred shop. Really plea... Ver mais
A empresa respondeu
I visited the ascot branch just before Christmas to source materials for my house renovation. I spoke to Wayne who showed me round and explained all the different options. He was very professional and... Ver mais
I have been using Lawsons ascot for many years and they have always been great. Since losing everything in a bungalow fire however they have been nothing short of outstanding. My insurance company ha... Ver mais
Detalhes da empresa
Escrito pela empresa
Lawson and Son Timber Merchant was established in 1921 in North London, becoming Lawsons Whetstone Ltd in 1931. Here at Lawsons, we stock a huge range of premium and high quality fencing supplies, consisting of fence panels, fence posts, gravel boards, closeboard fencing, fencing accessories and much more. Being one of the largest timber and builder's merchant in London and the South East allows us to stock timber fencing in much larger volumes than smaller suppliers, meaning that you benefit from our range of fencing and timber products.
Family Values, Professional Service
Escrito pela empresa
- Lawsons is a family-owned company, established in 1921, and we pride ourselves on our customer service - whether you're a tradesman/builder or a novice DIY enthusiast.
Informações de contato
Englemere Sawmill, London Road, Ascot, SL5 8DG, Berkshire, Reino Unido
- 01344 885451
4,6
Excelente
133 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 95% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
helpful staff behind the counter and in…
helpful staff behind the counter and in the yard.
10 de outubro de 2026
Resposta da Lawsons (Whetstone) Ltd - Ascot
Thank you for your 5-star review! We’re glad you found a helpful team both at the counter and in the yard. We appreciate your feedback and look forward to welcoming you back.
They went above and beyond to ensure…
They went above and beyond to ensure that my delivery came exactly when needed. The driver was accredited to the company and the people dealing with enquiries in the office equally share my praise.
11 de outubro de 2026
Resposta da Lawsons (Whetstone) Ltd - Ascot
Thank you for your 5-star review! We’re pleased our office team and driver went the extra mile to get your delivery to you exactly when you needed it. We really appreciate you recognising their efforts and sharing such kind feedback.
Kind and professional staff
Kind and professional staff, both at the office and in the yard. Once an order is placed, you can be sure that the delivery will be on time. I am a contractor, and It's my preferred shop. Really pleased.
9 de setembro de 2026
Resposta da Lawsons (Whetstone) Ltd - Ascot
Thank you for the fantastic 5-star rating! We’re glad your experience was a positive one and look forward to helping you again.
Resposta da Lawsons (Whetstone) Ltd - Ascot
Thanks for your 5-star review! We’re pleased we could help with your order over the phone and get it delivered right on time. We hope to help you again soon!
Whole process from start to finish was…
Whole process from start to finish was quick and easy.
3 de outubro de 2026
Resposta da Lawsons (Whetstone) Ltd - Ascot
Thank you for your 5-star review! We’re glad everything was straightforward from start to finish and we could get you sorted quickly. Thanks for choosing us!
Always knowledgeable and friendly staff
23 de setembro de 2026
Staff always go the extra mile
Staff always go the extra mile, always follow up on ordered and return phone calls, a joy to deal with
23 de setembro de 2026
Absolutely excellent one-to-one…
Absolutely excellent one-to-one communication excellent service always willing to help with anything you have in mind and projects and good advice
15 de setembro de 2026
Thank you
Elliot at the Ascot branch needs a particular pat on the back and commendation for going above and beyond. Thank you 👍
8 de setembro de 2026
Always a pleasure to deal with the…
Always a pleasure to deal with the Ascot branch. Super helpful staff.
4 de setembro de 2026
Helpful and understanding
Helpful and understanding the need for my purchase with guidance and advice.
27 de agosto de 2026
All the staff are cheery and helpful…
All the staff are cheery and helpful from the counter to the yard. Always seem to have plenty of stock at competitive prices. And prompt delivery.
16 de agosto de 2026
A big thanks the Manager Andy Bailey…
A big thanks the Manager Andy Bailey who found the correct timber for racking,for a shipping container thats going to Thailand.
The timber had to be ISPM-15 rated.
15 de agosto de 2026
The team at ascot are always…
The team at ascot are always professional, helpful, and make you feel a valued customer.
6 de agosto de 2026
Cancelled my order but didn’t tell me
Place order on line for some log lap timber to repair garden building
Lawson took order and sent acknowledgment I then got a PayPal refund for order with no correspondence from Lawsons, cancelling Theo deer with out letting me know at all.
I phoned them and they confirmed it was cancelled and told me I’d have to sort it out elsewhere.
Very poor customer service. Will never use again
13 de agosto de 2026
Avaliação não solicitada
Resposta da Lawsons (Whetstone) Ltd - Ascot
We’re sorry to hear about your experience. We appreciate how frustrating it must have been to receive a refund without any communication explaining that your order had been cancelled.
This is not the level of service we aim to provide. Please could you send us your order number or account details so we can investigate what happened and review this with the relevant team?
Great all round service from ordering…
Great all round service from ordering office though to delivery.
10 de agosto de 2026
Great service and delivered on time
Great service and delivered on time. The fencing and posts are a good quality
1 de agosto de 2026
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