I habe keine Antwort beim technischen Aspekt meiner Frage erhalten, abgesehen davon, dass meine Machine noch unter Garantie steht. I didn't get any reply on the technical side of my question, exce... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
It felt like Lelit looked at content I provided thoroughly and came to a quick assessment and a solution that I was satisfied. There was no back and forth, no super detailed requests, etc. My vid... Ver mais
A empresa respondeu
Ms. Enrica and her team went above and beyond to make sure my problem was solved. I had an issue that was preventing me from using my beloved Lelit Bianca. Ms. Enrica quickly guided me through the nec... Ver mais
A empresa respondeu
Contacted the company I purchased my Lelit machine from and was forwarded to the Lelit company. Lelit asked for necessary information about machine, product issue and proof of purchase. Once given req... Ver mais
Detalhes da empresa
Escrito pela empresa
LELIT srl is an Italian company specialized in the design and manufacture of prosumer coffee machines and ironing systems for domestic use. The business was founded in 1986 and has gained popularity and importance over the years and today it counts more than 200 employees, of which 80% are women. In 2022 LELIT srl has joined the Australian Breville|Sage Group limited. Thanks to the determination, experience and advanced research and development, LELIT’s products are unique and differentiated, making it a recognizable brand worldwide. Granting the highest quality is always the main goal, for this reason all LELIT products are designed and produced in Italy and the whole assembly process is made in the headquarter of Castegnato - Brescia. LELIT manufactures products that ensure quality, reliability and efficiency and can count on numerous partners all over the world among authorized distributors and repair centers. Essential in the politics of LELIT is the attention towards its employees, creating a respectful and pleasant working place, and towards the environment. All decisions are driven by the idea that “a better future needs a sustainable present”, implementing day-by-day eco-friendly solutions. LELIT turns passion into performance, every day.
Lelit Support
Escrito pela empresa
- LELIT is ready to power your passion
- Please visit https://www.lelit.com/support/ and select your country. LELIT experts are qualified to show you the best side of the performance. Always at your disposal: from helping you with the choice of your new LELIT product to providing support whenever you need assistance. LELIT is ready to power your passion. Wherever you are. All over the world.
Informações de contato
Viale del Lavoro, 45, 25045, Castegnato, Itália
- lelit.com
4,1
Muito Bom
233 avaliações
Respondeu a 95% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Lelit Mara pl62t
Lelit Mara pl62t , con un problema, non scalda. Spedita a lelit per ben due volte in un mese ma non sono riusciti a ripararla. Fate voi
10 de dezembro de 2024
Avaliação não solicitada
Resposta da Lelit
Gentile Sig. Talpo,
La ringraziamo per la Sua recensione che rimarrà per noi un punto di riflessione e input per migliorare ulteriormente il nostro servizio.
I dettagli del Suo prodotto sono stati analizzati dal nostro servizio assistenza, nel caso avesse ulteriori domande La preghiamo di continuare la conversazione con il nostro team di supporto, rispondendo all'indirizzo email che ha già usato precedentemente.
La ringraziamo nuovamente per la Sua collaborazione e Le auguriamo un buon proseguimento.
Cordiali saluti,
LELIT team
Had problems with my Lelit
Had problems with my Lelit Anna, communicated with Enrica at Lelit support. She was excellent. Very friendly and polite, absolutely no hassel dealing with her at all. Everything was done in a timely manner and everything she said she'd do, she did and did fully.
19 de novembro de 2025
Resposta da Lelit
Hello!
Thank you very much for your kind works!
We are glad to know that our support has been efficient and our communication line has been coherent and in line with your expectations.
We remain at your disposal and wish you a nice cup of coffee with your Anna, always!
Kind regards,
LELIT team
Resposta da Lelit
Hallo, vielen Dank für Ihr Feedback!
Wir werden unser Besten tun, um Ihnen immer dir richtige Hilfe anzubieten.
Vielen Dank!
Mit freundlichen Grüssen,
LELIT Team
Quick
Quick, very efficient and the part they sent me worked exactly as I needed to.
12 de novembro de 2025
Resposta da Lelit
Hello!
And thank you so much for your kind feedback!
We're happy to read that our team has offerend you an efficient support.
We remain at your disposal, enyou your LELIT product!
Thank you!
Kind regards,
LELIT team
Horrible support
It took about 1 week for a response from the Lelit team. In that response, Lelit asked me to provide detail description of what went wrong, which I had already explained in my first email. If a further explanation is needed, it will end up being a lengthy email to explain. I did not respond, since my past experience is that the answer to my query will be insufficient and the response will typically be to provide more information. The best outcome was for Lelit to call me so that I can describe the issue.
15 de novembro de 2025
Resposta da Lelit
Hello,
I am so sorry that you didn't get the support that you were looking for. I will go ahead and follow-up with you shortly and I hope that we can make this right.
Kind regards,
LELIT
Super helpful despite a few issues with…
Super helpful despite a few issues with a machine. Fixed the issue very fast.
18 de novembro de 2025
Resposta da Lelit
Hello,
Thank you for your feedback!
We're happy to read that our team has helped to fix the issue.
We remain at your disposal, enjoy every coffee!
Kind regards,
LELIT team
Resposta da Lelit
Buongiorno,
Grazie per il Suo riscontro!
Come servizio di supporto e assistenza rimaniamo a disposizione nel caso avesse ulteriori domande.
Cordiali saluti,
LELIT Care
I have been extremely pleased with the interactions with Lelit Support!
I have been extremely pleased with the support received from Lelit. The support technicians I've worked with are knowledgeable, patient, and very eager to assist. I was hoping that my Bianca could be repaired. But they determined a replacement was the best option, and walked me through the return process (which went very smoothly). Email responses may take a few days, but I've received a helpful response to each and every message that I've sent.
14 de novembro de 2025
Resposta da Lelit
Hello!
Thank you for your kind words!
We're truly glad to hear you felt supported throughout the process and that the replacement went smoothly. We're always here if you need further support in the future.
Thank you!
Kind regards,
LELIT team
Resposta da Lelit
Hello!
Thank you for your feedback!
We're glad to read our service met your expectations.
We send you our kind regards,
LELIT team
The team was invested in my repair and…
The team was invested in my repair and allowed me to complete it promptly.
12 de novembro de 2025
Resposta da Lelit
Hello!
Thank you for your feedback!
We're glad we could support you and help ensure your repair was completed quickly.
We remain at your disposal,
Kind regards,
LELIT team
10 of 10 The Machine and the service
Very cooperative till the final satisfactory solution
5 de novembro de 2025
Resposta da Lelit
Hello,
Thank you very much for your time and kind words!
We're here to help and we remain at your disposal,
Best regards,
LELIT team
The Lelit team answered my questions…
The Lelit team answered my questions right away. The answers really helped, too!
8 de novembro de 2025
Resposta da Lelit
Hello!
Thank you so much for sharing your feedback!
We're happy our answers were helpful and that we could assist you promptly.
We send you our kind regards,
LELIT team
Exceptional Customer Service That Truly Cares
I recently contacted Lelit’s customer service because I was looking for a replacement power button for my coffee machine — a part I simply couldn’t find anywhere despite extensive searches. My machine was no longer under warranty, and I only wanted to locate and order the part so I could replace it myself.
What really impressed me was how genuinely helpful and professional the Lelit team was, even though they had nothing quick to gain from my request. The person handling my case not only guided me toward reliable suppliers where I could order the part, but also took the time to exchange several emails with me and even sent a video tutorial explaining how to replace the piece.
That, to me, is what real customer service looks like — going the extra mile with kindness, efficiency, and integrity. It makes you want to stay loyal to the brand, because you know you’re dealing with people who care. Fast, reliable, and genuinely human support — exactly what we all hope to find when we reach out for help.
11 de novembro de 2025
Resposta da Lelit
Hello!
Thank you for your wonderful message — it truly means a lot to us. We're glad we could assist you, and that our support made a difference. Providing clear and reliable help is exactly what we aim for, and feedback like yours encourages us to keep doing just that. We're grateful for your trust and loyalty.
Kind regards,
LELIT team
Resposta da Lelit
Hello,
We thank you for your kind words and remain at your disposal.
Best regards,
LELIT team
Your support is no use at all
Your support is no use at all! No way to find a live person to talk to. Only emails to send for support. It took many days to get a response for a simple question.
11 de novembro de 2025
Resposta da Lelit
Hello!
Thank you for your feedback.
We understand how important timely and direct support is, and we regret that our response time didn’t meet your expectations.
We’re continuously working to improve both our availability and service experience, and your input is very valuable to us.
We remain at your disposal for further assistance.
Kind regards,
LELIT team
molto positiva
Macchina cafe Lelit Mara X . Dopo diversi settaggi. tra macchina e macinacaffe sempre Lelit william e con consigli dell’assistenza dono riuscito a regolare l’estrazione del caffe’ come di mio gradimento . Macchina professionale ottima in relazione prezzo prodotto Assistenza professionale e gentile consegna veloce e imballaggio perfetto . Enrico Rossini
10 de novembro de 2025
Resposta da Lelit
Buongiorno,
Grazie mille per il Suo riscontro!
Siamo contenti che la nostra parte di assistenza e supporto Le abbia offerto informazioni utili a migliorare la Sua esperienza con il prodotto LELIT.
Rimaniamo a disposizione,
Cordiali saluti,
LELIT team
Resposta da Lelit
Hello!
Thank you for taking the time to share your feedback with us!
We will remain available, please do not hesitate to contact our team in case of questions.
Kind regards,
LELIT team
Slow to respond
Slow to respond, couldn't give a date for when my replacement was due so in the end I cancelled my order. Took over a week to receive the refund and over all hugely disappointed with the service I received
6 de novembro de 2025
Resposta da Lelit
Hello,
Thank you for sharing your experience — we're truly sorry it fell short of expectations. We regret that this led to the cancellation of your order.
We’re working to improve our communication and processing times, and your feedback will help us do better.
We remain at your disposal and send you our
Kind regards,
LELIT team
Keine zufriedenstellende Lösung für Ersatzteile
Meine Anfrage wurde schnell bearbeitet. Ich habe ein Ersatzteil benötigt, das einen Wert von wenigen € hat. Leider war die einzige angebotene Lösung der Erwerb eines mehrere hundert € teuren Ersatzteile Sets.
4 de novembro de 2025
Resposta da Lelit
Hallo Bruno,
Vielen Dank für das Feedback!
Wir erfahren, dass unsere Lösung war für Sie nicht zufriedenstellend war, es tut uns Leid. Ihr Feedback wir dafür helfen, um unser Kundendienst in der Zukunft zu verbessern.
Vielen Dank!
MfG,
LELIT Team
Quick knowledgeable response
4 de novembro de 2025
Resposta da Lelit
Hello!
Thank you very much for your feedback!
We remain at your disposal for eventual further support!
Kind regards,
LELIT team
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