I habe keine Antwort beim technischen Aspekt meiner Frage erhalten, abgesehen davon, dass meine Machine noch unter Garantie steht. I didn't get any reply on the technical side of my question, exce... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
It felt like Lelit looked at content I provided thoroughly and came to a quick assessment and a solution that I was satisfied. There was no back and forth, no super detailed requests, etc. My vid... Ver mais
A empresa respondeu
Ms. Enrica and her team went above and beyond to make sure my problem was solved. I had an issue that was preventing me from using my beloved Lelit Bianca. Ms. Enrica quickly guided me through the nec... Ver mais
A empresa respondeu
Contacted the company I purchased my Lelit machine from and was forwarded to the Lelit company. Lelit asked for necessary information about machine, product issue and proof of purchase. Once given req... Ver mais
Detalhes da empresa
Escrito pela empresa
LELIT srl is an Italian company specialized in the design and manufacture of prosumer coffee machines and ironing systems for domestic use. The business was founded in 1986 and has gained popularity and importance over the years and today it counts more than 200 employees, of which 80% are women. In 2022 LELIT srl has joined the Australian Breville|Sage Group limited. Thanks to the determination, experience and advanced research and development, LELIT’s products are unique and differentiated, making it a recognizable brand worldwide. Granting the highest quality is always the main goal, for this reason all LELIT products are designed and produced in Italy and the whole assembly process is made in the headquarter of Castegnato - Brescia. LELIT manufactures products that ensure quality, reliability and efficiency and can count on numerous partners all over the world among authorized distributors and repair centers. Essential in the politics of LELIT is the attention towards its employees, creating a respectful and pleasant working place, and towards the environment. All decisions are driven by the idea that “a better future needs a sustainable present”, implementing day-by-day eco-friendly solutions. LELIT turns passion into performance, every day.
Lelit Support
Escrito pela empresa
- LELIT is ready to power your passion
- Please visit https://www.lelit.com/support/ and select your country. LELIT experts are qualified to show you the best side of the performance. Always at your disposal: from helping you with the choice of your new LELIT product to providing support whenever you need assistance. LELIT is ready to power your passion. Wherever you are. All over the world.
Informações de contato
Viale del Lavoro, 45, 25045, Castegnato, Itália
- lelit.com
4,1
Muito Bom
233 avaliações
Respondeu a 95% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great experience
Great experience - I ordered a machine that was deemed to be too large by the fam, then replaced it seamlessly for a smaller version
4 de novembro de 2025
Resposta da Lelit
Hello,
Happy to read your feedback, thank you very much!
We remain at your disposal,
Kind regards,
LELIT team
Schnell und hilfreich
28 de outubro de 2025
Resposta da Lelit
Hallo,
Vielen Dank für die Rückmeldung!
Wir stehen Ihnen zur Verfügung, falls Sie weitere Informationen brauchen.
Schöne Grüsse,
LELIT Team
I asked for parts shop in Israel or…
I asked for parts shop in Israel or Middle East. The customer service representative doesn't know!
28 de outubro de 2025
Resposta da Lelit
Hello,
thank you very much for your feedback. We understand something got lost in communication, and we apologize.
If you are located in Israel, please send your request to care.foryou@lelit.com, we will be happy to investigate.
Thank you very much!
Kind regards,
LELIT Team
Customer services is great
Customer services is great, quick responses and sorted well, couldn’t ask for more
27 de outubro de 2025
Resposta da Lelit
Hello,
Thank you very much for taking the time to share your feedback!
Happy to read that our service has responded well to your questions.
We remain at your disposal,
Kind regards,
LELIT team
Prompt and good follow il
2 de outubro de 2025
Resposta da Lelit
Hello David,
Thank you for your positive review!
Our Support team remains at your disposal.
Best regards,
LELIT team
The service team was quick in answering…
The service team was quick in answering my doubts, they substituted a defective item quickly and they also proposed a cleaning and descaling program for the machine (something I was looking for).
22 de outubro de 2025
Resposta da Lelit
Hello Stefano,
Thank you for sharing your feedback, it's valuable to us!
We are glad to know that our service has been able to offer you the correct support.
Please feel free to reach out to us for any questions.
Best regards,
LELIT team
La serietà è apprezzata
All’arrivo la macchina, anche se nuova, non era funzionante. Contattata l’assistenza ho ricevuto un’etichetta per spedire al mittente la macchina difettosa e nel giro di alcuni giorni ho ricevuto una macchina nuova è perfettamente funzionante.
A fronte di un disguido l’azienda è stata serissima.
28 de outubro de 2025
Resposta da Lelit
Buongiorno Mauro,
La ringraziamo per avere condiviso con noi il Suo feedback!
Siamo contenti che l'intervento del servizio clienti è stato efficiente.
Le auguriamo un buon caffè con LELIT e La preghiamo di non esitare a contattarci nel caso avesse ulteriori domande.
Saluti,
LELIT team
Resposta da Lelit
Hallo,
Wir bedanken uns für die Rückmeldung!
Wir sind hier bereit, Ihnen auch in Zukunft zu helfen.
Vielen Dank!
Mit freundlichen Grüssen,
LELIT Team
Took care of the problem and restored…
Took care of the problem and restored my confidence in Lelit
22 de outubro de 2025
Resposta da Lelit
Thanks for the kind words! I am glad to hear that our team was able to help you out!
Kind regards,
LELIT
Nobody responded for weeks
Nobody responded for weeks. I called breville 4+ times to get my problem resolved. After I got a return issued they took over a month to get the money back.
18 de outubro de 2025
Resposta da Lelit
Hello, thank you for your feedback.
We are sorry that our support process did not meet your expectations, ypour feedback is important to us, it will help our team improve process.
Thank you again for your patience,
Best regards,
LELIT team
Responsive customer service
They gave me the parts numbers and the site to get them from.
8 de outubro de 2025
Resposta da Lelit
Hello,
And thank you for your feedback!
We are happy to read that our customer service has been responsive and efficient.
We remain at your disposal,
LELIT team
By having someone who can answer…
By having someone who can answer question? Detail issue was explain and response can back on how can we help you ?? Does anyone look at the request I made ? I don't think so.
3 de outubro de 2025
Resposta da Lelit
Hello Guy,
Thank you for your feedback!
We are here to help, if you need further information from us, please contact our team and we will do our best to answer your questions.
Thank you again for sharing your feedback!
Best regards,
LELIT team
could not ask for more help
14 de outubro de 2025
Resposta da Lelit
Thank you for this review!
We're really glad to know you felt well supported! That's exactly what we aim for.
Happy brewing!
LELIT
Great experience
Great experience! My Bianca V3 arrived with a bent frame. Chris's coffee immediately sent me a claim form, and then Matthew from Lelit arranged the return for the damaged machine, and quickly overnighted me a new V3! It's working great and I'm pulling fantastic shots! Excellent customer service!
11 de outubro de 2025
Resposta da Lelit
Thank you so much for your kind words! We're sorry your Bianca V3 arrived with damage, but we're thrilled to hear that Chris’s Coffee and our team, especially Matthew, were able to turn things around quickly. It's wonderful to know you're now enjoying great shots with your new machine!
Warm regards,
LELIT
They were quick to answer
They were quick to answer. In addition, they also followed up, which is rare! They also gave great recommendations to how to solve my issues.
9 de outubro de 2025
Resposta da Lelit
Thanks a lot for your review! We’re happy to hear our team was responsive and helpful, and that their recommendations made a difference. Your satisfaction means a lot to us.
Cheers,
LELIT
Reparación siguiendo video de ejemplo.
Diagnosticaron el problema de mi cafetera tras enviarles un video y me informaron de lo necesario para solucionarlo.
Al principio da miedo meter mano en la máquina, pero cuando ves que el coste de la reparación han sido 15€, merece la pena.
8 de outubro de 2025
Resposta da Lelit
¡Muchas gracias! Nos alegra saber que el diagnóstico a partir de tu vídeo te fue útil y que pudiste solucionar la incidencia.
Para cualquier otra consulta o ajuste, cuenta con nosotros.
¡Que disfrutes mucho de tu cafetera!
Un saludo, LELIT team
Mostly a great experience
Great experience getting the machine, not so great when i exchanged Anna for Victoria. Sage/Breville customer service were a shambles but unfortunately that is where the return/exchange had to land. 5 phones calls regarding refund of ALL components ensued (Refunded the machine immediately) & ended up emailing Lelit Italy to assist with the issue. They did immediately & hance why i have awarded 5 stars as all bar Saga C/S everything was excellent. Ordering direct & delivery were quick & speedy. Communication with Lelit was brilliant. Without Sage C/S involvement it would have been 5+ Stars
30 de setembro de 2025
Resposta da Lelit
Hello!
Thank you for the 5 stars and for sharing your experience.
We’re glad your order and delivery were smooth and that our team could quickly assist you. If you need anything else, we’re here to help.
Thank you!
LELIT team
Servizio clienti incredibile per un prodotto eccezionale
Fin dal mio primo contatto con Lelit, il personale dell'assistenza clienti si è dimostrato reattivo, disponibile e proattivo. Non ho mai esitato a offrire ulteriore assistenza e, nel complesso, ho avuto un'impressione estremamente positiva dell'azienda. Consiglierei vivamente Lelit e i suoi prodotti a chiunque, senza alcuna esitazione.
29 de setembro de 2025
Resposta da Lelit
Buongiorno, Josh!
Grazie per la recensione e per aver dedicato del tempo per condividere il tuo feedback! Il nostro servizio rimane sempre a disposizione e Le auguro un BuonCaffè!
Saluti da LELIT team
Schneller Support
Auf fehlende Informationen (Bedienungsanleitungen) bzw. fehlerhaften Link auf deutscher Webseite hingewiesen. Innerhalb von Stunde Antwort erhalten, dass das Problem an die zuständige IT Abteilung weiter geleitet wurde.
Zusätzlich wurde mir das Informations-Material zugeschickt, welches auf Webseite fehlt.
Webseite bis dato noch nicht verbessert und auf Informationen ergänzt. Ist aber erst 14 Tage her.
2 de outubro de 2025
Resposta da Lelit
Hallo Thomas,
Vielen Dank für Ihren Hinweis und Ihr Feedback! Entschuldigen Sie bitte die fehlenden Infos bzw. den fehlerhaften Link.
Wir sind jederzeit gerne für Sie da.
Mit freundlichen Grüssen,
LELIT team
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