We stopped by Leonidas while visiting Brighton and the Belgian chocolates were absolutely amazing. Everything tasted fresh, rich, and high quality, and you can really tell they use good ingredients. T... Ver mais
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Always amazing but, in this hot weather, the additional care was so thoughtful, including cold gel pack and wrapping in bubble insulation Always recommend Purchase is for our holiday treat to take... Ver mais
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I couldn t find a way to send a message with the chocolates which were a gift but when I emailed the company said that was no prob and they d include it, which they did.
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The chocolates are really nice, but the postage for delivery to the Isle of Man which is part of the UK was to expensive it said free delivery if you spend over £40. I spent £41.75 and then got charge... Ver mais
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Detalhes da empresa
Escrito pela empresa
We are the Leonidas Belgian Chocolates Official UK Retailer, since 2018. As a chocolate shop in Brighton, we have one of the largest selections of pralines freshly delivered weekly from the Leonidas factory in Brussels. All our Leonidas chocolates are stored in our climate-controlled environment. All boxes are hand packed at our chocolate store in Brighton and can be customised. We are located only 2 minutes walking distance from the Brighton Train Station.
Informações de contato
52 Queens Rd, BN1 3XB, Brighton, Reino Unido
- 01273708290
- info@leonidasbrighton.co.uk
- leonidasbrighton.co.uk
4,7
Excelente
417 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
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Exceptional customer service
Great service, very happy being able to choose too. Should really have a 7 star rating
2 de fevereiro de 2026
Resposta da Leonidas Brighton
Hi Mike,
Thank you so much for your amazing feedback! We’re thrilled to hear you were happy with the service and enjoyed being able to choose — that’s exactly the experience we aim to create. A 7-star rating made our day ⭐⭐⭐⭐⭐⭐⭐
We really appreciate your support and hope to welcome you back again very soon.
Warmest thanks,
Leonidas Brighton Team 🍫
Brilliant scrummy product best in the…
Brilliant scrummy product best in the world
Fast delivery
Great protective packaging
Keep buying
3 de fevereiro de 2026
Resposta da Leonidas Brighton
Hi BC,
Thank you so much for taking the time to leave us such a fantastic 5-star review! We’re absolutely delighted to hear that you loved the product, the delivery, and the packaging.
Your kind words really mean a lot to our team and motivate us to keep doing what we do. We truly appreciate your support and look forward to welcoming you back again very soon.
Warmest thanks,
Leonidas Brighton Team
Smooth delivery
Online ordering was straightforward and the item was delivered on time and in good condition at a busy time of year.
3 de fevereiro de 2026
Resposta da Leonidas Brighton
Hi Ian,
Thank you for your lovely feedback! We’re really pleased to hear that ordering was straightforward and that your delivery arrived on time and in perfect condition — especially during such a busy time of year.
We truly appreciate you taking the time to share your experience and hope to welcome you back again soon.
Best wishes,
Leonidas Brighton Team 🍫
Resposta da Leonidas Brighton
Thank you, Phillip! We’re so pleased to hear the delivery was quick and that you enjoyed the chocolates. 🍫 Really appreciate you taking the time to leave a review — hope to delight you again soon!
Great chocolates & if you cannot get to…
Great chocolates & if you cannot get to the shop in Brighton the mail order and delivery is spot on
30 de janeiro de 2026
Resposta da Leonidas Brighton
Thank you so much, Rowena! 🍫 We’re delighted you enjoyed the chocolates and that our mail order and delivery hit the mark. Whether in Brighton or ordering from afar, it means a lot to know we delivered a great experience. Hope to treat you again soon!
Excellent and efficient service very…
Excellent and efficient service very prompt
12 de janeiro de 2026
Resposta da Leonidas Brighton
Thanks so much, Anthony! ⭐ We’re glad you found our service prompt and efficient. Your feedback means a lot to us.
Fantastic 5* Experience. Highly recommended.
Beautiful fresh chocolates delivered by Royal Mail in 24hrs.
Gentleman in the shop kept me informed on my order and offered alternatives.
Will be ordering from here all the time now after a run of particularly bad experiences with a Channel Island based stockist that I had used for years.
5* Service and they are based in my favourite place in the country. What's not to love!
9 de janeiro de 2026
Resposta da Leonidas Brighton
Thank you so much, Paula, for such a wonderful and detailed 5-star review ⭐
We’re delighted to hear that you enjoyed our fresh chocolates and fast delivery, and that our team was able to keep you informed and offer suitable alternatives. Customer communication and service are very important to us, so your feedback truly means a lot.
We’re especially pleased to have won your trust after your previous experiences, and we look forward to welcoming you back many times in the future. And of course, we’re proud to be based in such a special place! 😊
Leonidas Brighton
Customer service team
Quick response to my phone call and…
Quick response to my phone call and received the delivery in two days in the outback of Norfolk via Royal Mail. We're required as birthday gifts. Many thanks MR Stack
9 de janeiro de 2026
Resposta da Leonidas Brighton
Thank you for your review, Michael. We appreciate your kind comments and are pleased to hear that the delivery arrived promptly and met your expectations. Kind regards.
Superb
Excellent, efficient service. Beautifully wrapped internally and safely packaged for postal delivery.
5 de janeiro de 2026
Resposta da Leonidas Brighton
Thank you so much, Viki, for your wonderful 5-star review. We’re delighted to hear you were pleased with our service and packaging. Great care goes into both presentation and safe delivery, so your feedback truly means a lot to us. We hope to serve you again soon.
The gold box containing the orange…
The gold box containing the orange slices is too small and wont stay shut.
I have no complaint regarding the contents;
They were packed too tightly in a box which was not large enough
Rodney Croft
5 de janeiro de 2026
Resposta da Leonidas Brighton
Dear Croft
Thank you for your feedback regarding the gold ballotin box and the orange slices.
Please note that our orange slices are made using real orange peel, and as with all natural ingredients, the size of each slice can vary. Because of this, it is not possible to guarantee identical sizes for every piece. However, when a product is sold by weight, we always ensure that the correct weight is provided, regardless of individual slice size.
Regarding the box, our packaging is designed to remain securely closed under normal conditions.
That said, we always value customer feedback and would be happy to review this further if you need Please feel free to contact our customer service team so we can assist you.
Kind regards,
Customer service team
Chocolates are amazing and their…
Chocolates are amazing and their service / delivery was brilliant!
31 de dezembro de 2025
Resposta da Leonidas Brighton
Thanks a lot, Kayla! So glad to hear you loved the chocolates and had a great experience with our service and delivery. Hope to treat you again soon! 🍫✨
A gift for a friend
They were not for me, but for a neighbour of mine. She was very happy.
Would it be possible to have this delivery every seven weeks to this same address? Thank you. A. Cunningham
3 de janeiro de 2026
Resposta da Leonidas Brighton
Dear Alice,
Thank you so much for your wonderful 5-star review! We’re delighted to hear that your neighbour enjoyed the chocolates.
Regarding your question about arranging a delivery every seven weeks to the same address, we’d be very happy to help with this. If you could please email us at info@leonidasbrighton.co.uk with the delivery details and any preferences, our team will organise everything for you.
Thank you again for your kind feedback, and we look forward to assisting you further.
Warm regards,
Leonidas Brighton Team
Excellent service
I've used this company several times this year and they have been excellent. Absolutely no complaints at all. Delicious chocs, delivered on time. Happy gift recipients :)
19 de dezembro de 2025
Avaliação não solicitada
Resposta da Leonidas Brighton
Thank you so much, Ben! We really appreciate you choosing us again this year. We’re delighted to hear you’ve had consistently great experiences and that the chocolates were enjoyed. We look forward to serving you again soon!
everything went very smoothly and professionally.
everything went smoothly. Don't confuse them with Chocolate express in the channel islands.
12 de dezembro de 2025
Resposta da Leonidas Brighton
Thank you for your lovely review, James. We’re very happy to hear that you found the ordering process easy, the website clear, and delivery reliable. We truly appreciate your trust and support.
Did not recieve free bar of chocolate…
Did not recieve free bar of chocolate offer that was advertised online
29 de novembro de 2025
Resposta da Leonidas Brighton
Dear Roy Foster,
Thank you for getting in touch. “Buy 4 for the Price of 3” offer advertised online.you buy only 3 on your basket
To clarify, when this offer is active, the basket should automatically adjust when a 4th bar is added. Our delivery team follows the printed order paperwork, and because offers can change daily or weekly, they are unable to track promotions manually.
We’re very happy to send you your free chocolate bar with your next order as a gesture of goodwill. Please email us at info@leonidasbrighton.co.uk so we can arrange this for you.
Thank you for your support and understanding. We kindly ask that you consider updating your review once everything has been resolved.
Wishing you a wonderful weekend.
Processes a refund with zero apology
Do not order from this store. I ordered 3 advent calendars which were in stock online. I received an email 2 days ago with a Royal Mail tracking number, my family were very much looking forward to receiving some lovely chocolate Advent Calendars. However, I’ve just received a message from the Shop app late this evening which Leonidas uses to process their orders stating that the whole order is being refunded. Why issue me with a tracking number just to cancel my order via Shop?
Zero email, zero apology from the company. You’ve disappointed my young children who thought they were getting an exciting and different advent calendar each. To add to injury it states it could take up to 10 days to receive the refund. I would never order from here again, I’ve made other orders with high end chocolatiers, I’ve never experienced anything as shoddy before. What makes it more surprising is that you appear to have some excellent reviews from happy customers. What an abysmal way to treat a customer.
UPDATE
No email or explanation was sent by Leonidas Brighton or update on my order so this is factually incorrect. I reiterate the only notification I received was from the Shop app which informed me that you had cancelled my order with no explanation as why. You’ve made zero attempt to try to put this right for myself and instead left a generic response about ordering from you again adding insult to injury.
Things can and do go wrong, it’s how you go about putting it right for a customer that differentiates a great company from a mediocre one. From my own experience you fall into the latter category which is a real shame. I will be sharing this feedback with your head office as I’m working off the assumption that you are operating as a kind of franchise.
5 de dezembro de 2025
Avaliação não solicitada
Resposta da Leonidas Brighton
Dear Helen,
Thank you for your message, and I’m very sorry for the disappointment this situation has caused — especially for your children. I understand how important Advent calendars are at this time of year.
We attempted to contact you several times and also left a message on your order. Unfortunately, the last Advent calendars remaining in our stock were not in a condition suitable for dispatch. As soon as we identified the issue, we processed a full refund immediately to ensure you were not charged for items we could not send.
The message we placed on your order states:
“We tried to call the customer several times but could not reach them. Unfortunately, the last Advent calendars in stock were not in a condition to dispatch. For this reason, we have refunded the full amount. We are very sorry for the inconvenience. – Leonidas Delivery Team.”
Your order was placed on 2 December, and as this was the last batch available, we were unable to replace the items.
Once again, we sincerely apologise for the inconvenience and disappointment. This is not the experience we aim to provide, and we truly appreciate your understanding. If you decide to give us another chance in the future, we are confident we can show you the high level of service our customers normally receive and hopefully restore your trust in us.
Kind regards,
Leonidas Brighton Team
Quality chocolate and speedy delivery!
28 de novembro de 2025
Resposta da Leonidas Brighton
Thank you so much, Kirsten! We’re delighted to hear you enjoyed the quality of our chocolates and were happy with the speedy delivery. We really appreciate your kind feedback and look forward to serving you again soon! 🍫✨
Resposta da Leonidas Brighton
Thank you for the wonderful review, Jennifer! We take great care with both our delivery and our gift wrapping, so we’re thrilled you enjoyed the experience. We look forward to serving you again!
Very good service
Very good service, quick and easy. Products packaged really nicely excellent for gifts or just a premium treat if you like Belgian chocolate.
3 de novembro de 2025
Resposta da Leonidas Brighton
Thank you so much, Paul, for your wonderful 5-star review! We’re delighted to hear you enjoyed our service and that the packaging and chocolates met your expectations. We truly appreciate your support and hope to welcome you back soon for more treats! 🍫✨
— The Leonidas Brighton Team
Nearly too fast
I got a 20% discount by purchasing in advance of the 5th November (off an advent calendar). I understood delivery of the present to the recipient would take place after 15th November (in plenty of time for the beginning of December.) in fact, Leonidas emailed me on 4th November to proudly tell me that the gift had been dispatched and Royal Mail delivered on 7th November (quite some time before the beginning of advent!).
4 de novembro de 2025
Resposta da Leonidas Brighton
Dear Frank,
Thank you for your feedback. appreciate you bringing this to our attention. We’ll review our communication and dispatch process to ensure clearer timing for future pre-orders.
If we can help further, please feel free to contact us.
Kind regards,
Leonidas Brighton team
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