Let's Roam Avaliações 

2.110
O TrustScore é 3.5 de um total de 5

3,6

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Veja o que dizem as avaliações

Avaliado com 3 de um total de 5 estrelas

Customer service experience terrible. Actually, it's below terrible, whatever that is! They use chatbots that do not understand the English language and never connect you to a live agent. NOTE: This... Ver mais

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

My kids had fun using the Let's Roam scavenger hunt on our first day on the Big Island of Hawaii. It was fun to check out locations in Old Town Kailua-Kona using the Let's Roam scavenger hunt as a gui... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

A fun experience. Good for a teenager plus parent. Mobile signal was a bit hit and miss in the location which meant uploading photos was frustrating from time to time and sometimes the questions you h... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

My husband and I used the Let’s Roam app today to explore Staunton, Virginia, and we had such a fun time! It was a charming and interactive way to learn about the city’s history and architecture wh... Ver mais

Detalhes da empresa

  1. Operador de turismo
  2. Provedor de excursões culturais

Escrito pela empresa

Let’s Roam is an interactive adventure company that helps people explore the world around them through app-led scavenger hunts and custom experiences. With activities available in over 3,000 locations across 27 countries, Let’s Roam makes it easy to discover a city’s landmarks, hidden gems, and rich history—whether you’re a tourist or a local. Each hunt includes fun trivia, photo challenges, and missions designed to get participants moving, thinking, and laughing together. In addition to public adventures, Let’s Roam specializes in team building experiences for companies looking to boost morale and strengthen collaboration. Their corporate scavenger hunts are designed to encourage communication and problem-solving, all while having fun outside the office. Options are available for outdoor city adventures, indoor events, and even virtual team building, making them a great fit for teams of all sizes and work settings. Let’s Roam also offers custom events for special occasions like birthdays, bachelorette parties, and family reunions. Whether you’re looking to bond with coworkers, celebrate with friends, or explore solo, their platform offers a flexible, engaging way to connect and make memories. With Let's Roam, every experience is a new adventure.


Informações de contato

3,6

Bom

O TrustScore é 3.5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 80% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,6

Todas as avaliações

(2.110)

126 avaliações nos últimos 12 meses

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Avaliado com 4 de um total de 5 estrelas

This was a ton of fun

This was a ton of fun! I was disappointed that we didn't know we should bring props and that because locations were closed we couldn't finish the last two challenges. Therefore the other four did not unlock. I would definitely do this again!

10 de junho de 2025
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Wasn’t as fun or informative as we expected

Wasn’t as fun as we expected and had ongoing issues during the hunt. While the instructions to add players appears simple, it took ages to figure out how to actually make it work with a team. Tried to call for support but apparently 3pm is not in business hours. The App kept sending us to the wrong gps location e.g. it would say to go to a particular spot but the actual spot was across the road and 20mtrs away. While the concept is great, we just became frustrated with constantly being sent to the wrong spot. Some of the instructions were too vague. I was expecting to learn some history but the blurbs were so short and really useless. It would have been better to just google the history online. The App drained my battery very fast. We got bored half way through and abandoned the whole experience.

20 de maio de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

"Terrifying" Toronto "Hunt"

Did the Terrifying Toronto hunt- nothing terrifying, nothing to hunt. Nothing terrifying about it, anything related to hauntings just told you to look for the ghosts sitting there, but didn't give ANY background on the ghost story AT ALL. Boring, useless, waste of time. 1 question about each location was multiple choice, the other two challenges were 'take a photo of you doing a starfish jump!' for no relatable reason. The grammar was terrible, the factoids were mixed together as one and unrelated to each other. We should have just asked chat GPT for info on each stop and just gone for a walk.
DO NOT WASTE YOUR TIME AND MONEY.

14 de maio de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Terrible customer service

Terrible customer service. Deceptive business practices by not stating the tickets are non-refundable. Based on previous reviews too they'll keep charging you on your subscription and won't offer proper refunds for unwarranted charges.

2 de maio de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Very disappointing

Purchased the Bamburgh Castle Bonanza and unfortunately were unable to complete the challenges as the site was not dog friendly. I checked the website before booking, which said that all challenges were dog friendly.

It is also not made clear, that as-well as purchasing the vouchers, we also needed to pay an additional £18.75 per person. Some more transparency here would have been appreciated.

The challenge was advertised to include riddles uncover hidden gems. We were just presented with history trivia and told to take selfies, no riddles or challenges involving 'laughter-filled teamwork'.

Overall the experience was extremely disappointing. I have sent numerous emails to the support team to feedback our dissatisfaction and have had no acknowledgment.

Would not purchase any experiences again.

20 de março de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Beware on purchase

Beware on purchase

I purchased one set of scavenger hunts and checked out. The website offered a discounted rate for a further purchase which I selected however it came up with an error message. I then proceeded to try again a couple of times but received error messages. Then I noticed my bank account had been charged a further four times without proceeding to checkout again or authorizing the transactions. I am seeking a remedy and refund from the business. To be continued....

11 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fun experience

Fun experience. We couldn’t complete all the tasks because the African exhibit was closed for remodeling. Fun time at the zoo.

10 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great way to explore

Great way to explore some of Hobart historic attractions , great for the whole family or team bonding , would recommend going during the day not of a night though

8 de maio de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Horrible company

Horrible company. Was hung up on by a customer rep. was promised a call back within 24 hours and never happened. We represented a property that they were sending people to with any authorization.

24 de abril de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

This is 100% a scam

This is 100% a scam. Do not buy tickets, they will not work in the app. Do not then sign up to the "free" trial so that it will work. They won't send you any confirmation, no way to cancel, and won't reply to emails asking to cancel. I had to report as fraud to my credit card.

13 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Let's Roam offers a fun and engaging…

Let's Roam offers a fun and engaging way to explore a city. The app's interactive challenges and riddles lead you to interesting landmarks and hidden gems, encouraging teamwork and discovery. While some may find certain challenges straightforward, the overall experience is a delightful blend of exploration and lighthearted competition. It's a fantastic option for locals and tourists alike seeking a unique and active city adventure. Just ensure your phone is charged and your walking shoes are ready!

23 de abril de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Don’t waste your money

This is by not a scavenger hunt by any stretch of the imagination. You’re given route to follow on a map and asked to read a sign or statue in the area and then answer a multiple choice question. The high ratings have either been paid for or written by people who had very low expectations for a scavenger hunt. I regrettably bought an annual pass and asked for my money back on day 1 after doing one “scavenger hunt” but they refused to even give a partial refund.

19 de abril de 2025
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Great experience

Great experience, fun family time, just a little easier to navigate the app, & make more challenging hunts with more things to look for

19 de abril de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Double charge no refund

Glitch in their system meant I ended up with two charges for the tickets. I explained this had happened and was told no refund. Please be careful when purchasing.

9 de abril de 2025
Avaliação não solicitada

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