Customer service experience terrible. Actually, it's below terrible, whatever that is! They use chatbots that do not understand the English language and never connect you to a live agent. NOTE: This... Ver mais
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Veja o que dizem as avaliações
My kids had fun using the Let's Roam scavenger hunt on our first day on the Big Island of Hawaii. It was fun to check out locations in Old Town Kailua-Kona using the Let's Roam scavenger hunt as a gui... Ver mais
A empresa respondeu
A fun experience. Good for a teenager plus parent. Mobile signal was a bit hit and miss in the location which meant uploading photos was frustrating from time to time and sometimes the questions you h... Ver mais
A empresa respondeu
My husband and I used the Let’s Roam app today to explore Staunton, Virginia, and we had such a fun time! It was a charming and interactive way to learn about the city’s history and architecture wh... Ver mais
Detalhes da empresa
Escrito pela empresa
Let’s Roam is an interactive adventure company that helps people explore the world around them through app-led scavenger hunts and custom experiences. With activities available in over 3,000 locations across 27 countries, Let’s Roam makes it easy to discover a city’s landmarks, hidden gems, and rich history—whether you’re a tourist or a local. Each hunt includes fun trivia, photo challenges, and missions designed to get participants moving, thinking, and laughing together. In addition to public adventures, Let’s Roam specializes in team building experiences for companies looking to boost morale and strengthen collaboration. Their corporate scavenger hunts are designed to encourage communication and problem-solving, all while having fun outside the office. Options are available for outdoor city adventures, indoor events, and even virtual team building, making them a great fit for teams of all sizes and work settings. Let’s Roam also offers custom events for special occasions like birthdays, bachelorette parties, and family reunions. Whether you’re looking to bond with coworkers, celebrate with friends, or explore solo, their platform offers a flexible, engaging way to connect and make memories. With Let's Roam, every experience is a new adventure.
Informações de contato
1801 California St Suite 2400, Denver, CO 80202, 80202, Denver, Estados Unidos
- 14078089625
- mike@letsroam.com
- letsroam.com
3,6
Bom
2 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 81% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
This is a fraudulent app designed to…
This is a fraudulent app designed to get images and personal data of you and locations to resell them. They dont offer refund and there are no games.
24 de julho de 2026
Avaliação não solicitada
Didn’t work at all! AVOID
I never received a confirmation email, support was non existent until the next day and then the moment had passed so I couldn’t use the ticket anymore as I was no longer in that city. Asked for a refund twice and still not getting one. Avoid at all costs - absolute scam
22 de julho de 2026
Avaliação não solicitada
Not Good
Honestly, not a fun experience at all. It started out okay. I set up a scavenger hunt for my wife on her birthday and then when we tried to go from location to location there was nothing available to find through each destination. The directions kept taking us to peoples houses, we walked for miles with no clear destinations whatsoever, leaving us very unsatisfied. When I approached about getting a refund due to the unsatisfactory they told me I’d receive a notice within 5-10 days of either being refunded my money or getting complementary tickets. I received neither and when I tried to reach back out I was completely ghosted again. I really wanted to enjoy this experience but it was dreadful from the start and I’d highly not recommend using them, especially since the customer service was dreadful. Still holding out hope they get back to me, but I doubt it.
10 de julho de 2026
Avaliação não solicitada
Resposta da Let's Roam
Hi,
Thank you for taking the time to share your experience. We're very sorry to hear that your wife's birthday scavenger hunt didn't go as planned. Being directed to incorrect locations and not finding the expected stops is certainly not the experience we want anyone to have, especially for such a special occasion.
We're also sorry to hear that you haven't received the follow-up you were promised regarding your refund request. We understand how frustrating it must be to feel left waiting without an update.
We'd like to make this right. Please email us at support@letsroam.com with your booking details or the email address associated with your purchase, and mention your Trustpilot review. We'll review what happened with the hunt, investigate why you didn't receive a follow-up, and ensure your case is resolved as quickly as possible.
We appreciate your honest feedback, as it helps us identify issues with our hunts and improve both our product and our customer support. We hope you'll give us the opportunity to turn this experience around.
Bloß nicht in Deutschland nutzen
Wir waren mit unseren Kindern in Eisenach unterwegs und als ich mich online nach kinderfreundlichen Aktivitäten erkundigt habe, wurde mir die App empfohlen. Da wir in Saragossa schonmal positive Erfahrungen mit einer digitalen Schnitzeljagd (das war allerdings ein anderer Anbieter) gesammelt hatten, habe ich nicht lange gezögert und das Ticket gekauft. Leider ein Fehler, denn ich kann mich den deutschsprachigen Kritiken hier nur anschließen. Fragen wurden zwar auf Deutsch gestellt, als korrekte Antwort hätte man aber etwas Englisches eingeben müssen. Die Zeit für die einzelnen Stationen war teilweise viel zu schnell rum. Wir sind zum Beispiel auf der Wartburg gestartet und uns war nicht klar, dass man maximal 60 Minuten Zeit hat bis man bei der nächsten Station sein muss. Fazit: Wir sind aus der App geflogen, mussten uns neu einloggen und die Inhalte / Fotos zu den bereits erledigten Stationen waren verloren. Wir konnten die Schnitzeljagd also gar nicht vollenden, was wiederum total frustrierend war. Hinzu kommt, dass mir Let‘s Roam (warum auch immer) 2x Geld abgebucht hat. Für andere Städte (eventuell in den USA?) mag die App brauchbar sein, hier in Deutschland würde ich sie aber niemandem empfehlen!
10 de julho de 2026
Avaliação não solicitada
Resposta da Let's Roam
Hallo,
vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns sehr leid, dass die Schnitzeljagd in Eisenach Ihre Erwartungen nicht erfüllt hat – insbesondere, da Sie bereits positive Erfahrungen mit einer ähnlichen Aktivität gemacht hatten.
Wir verstehen, wie frustrierend es gewesen sein muss, dass die Fragen zwar auf Deutsch gestellt wurden, die Antworten jedoch auf Englisch eingegeben werden mussten. Ebenso bedauern wir, dass das Zeitlimit zum Verlust Ihres Fortschritts geführt hat und Sie die Schnitzeljagd dadurch nicht abschließen konnten. Besonders entschuldigen möchten wir uns auch für die doppelte Abbuchung – das sollte selbstverständlich nicht passieren.
Bitte kontaktieren Sie uns unter support@letsroam.com und geben Sie die E-Mail-Adresse an, mit der Sie die Buchung vorgenommen haben. Erwähnen Sie dabei bitte auch Ihre Trustpilot-Bewertung. Wir werden den doppelten Zahlungseinzug prüfen, die Probleme mit Ihrer Buchung untersuchen und gemeinsam mit Ihnen eine passende Lösung finden.
Vielen Dank für Ihr ehrliches Feedback. Es hilft uns dabei, unsere App, unsere Übersetzungen und das Erlebnis unserer internationalen Schnitzeljagden kontinuierlich zu verbessern. Wir hoffen, dass wir die Gelegenheit bekommen, die Situation wieder gutzumachen.
Waste of time
The app was clunky/painful and once we got it started it was not a scavenger hunt. It was a quiz with questions aimed at children and not surprise at where it was taking you. It just told you a route up front. Maybe good for families if you can get passed the amount of person details it asks for and access to camera which was not advertised. Would not recommend
18 de julho de 2026
Avaliação não solicitada
Resposta da Let's Roam
Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn't meet your expectations.
We understand how frustrating it can be when the app feels difficult to use, especially when you're looking for a fun and seamless activity. Our scavenger hunts are designed to combine trivia, photo challenges, and exploration, but we recognize that this style may not be what everyone expects from a scavenger hunt.
Regarding the permissions, access to features like the camera is only requested so participants can complete optional photo and video challenges. We appreciate your feedback that this could be communicated more clearly before starting the experience, and we'll share your comments with our product team.
If there's anything we can do to help or if you'd like us to review your experience, please reach out to us at support@letsroam.com. We'd be happy to assist.
Thank you again for your honest feedback. It helps us continue improving the experience for future customers.
Don’t bother
I’m wondering if this is written by a real person or AI. It’s not worth the money. It’s frustrating, the clues don’t match with the location. You’re sent in the wrong direction. Disappointed.
10 de julho de 2026
Avaliação não solicitada
Resposta da Let's Roam
Hi,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience was frustrating and didn't meet your expectations.
Our scavenger hunts are created by our content team, not generated by AI, and we regularly review and update them based on customer feedback. If clues pointed you in the wrong direction or didn't match the locations, we'd really like to investigate so we can correct any issues.
Please contact us at support@letsroam.com with the city where you played or your booking details. Our team will be happy to review your experience and work toward a resolution.
We appreciate your feedback, as it helps us improve the experience for future players.
UPDATE: Customer service experience marginal
Customer service experience terrible. Actually, it's below terrible, whatever that is! They use chatbots that do not understand the English language and never connect you to a live agent. NOTE: This isn't a reflection of any of the scavenger hunts, etc.
UPDATE: Customer service did call me back after an extensive hold period. During our call they resolved all my issues. I upgraded my score for them, but they still need improvement.
10 de julho de 2026
Avaliação não solicitada
Resposta da Let's Roam
Hi,
Thank you for sharing your feedback. We're sorry to hear about your experience with our customer support.
Our chatbot is intended to help with common questions and connect customers with the right resources, but we understand it can be frustrating when it doesn't address your specific issue. We also have a live support team available, and we're sorry if we fell short in making that connection.
If your issue is still unresolved, please email us at support@letsroam.com with the details, and one of our team members will personally review your case and assist you.
We appreciate your feedback, as it helps us improve our support experience.
We enjoyed using this app to explore…
We enjoyed using this app to explore Port Townsend!
8 de julho de 2026
Avaliação não solicitada
Resposta da Let's Roam
hank you for your wonderful review! We're so glad you enjoyed exploring Port Townsend with our app. It's great to hear that your scavenger hunt made discovering the area even more fun. We appreciate you choosing us and hope to see you on another adventure soon!
Complete waste of time and money
Complete waste of time and money. Everything is AI generated and dont make any sense!
7 de julho de 2026
Avaliação não solicitada
Resposta da Let's Roam
Hi,
We're sorry to hear that your experience didn't meet your expectations. We understand how frustrating it is when an activity doesn't feel engaging or worthwhile.
Our scavenger hunts are designed by our team to encourage exploration and interaction with each location, and while we do use technology to help create and improve parts of the experience, we strive to ensure the content is fun, accurate, and meaningful. We're sorry that this wasn't your impression.
We'd appreciate the opportunity to learn more about what specifically didn't make sense during your hunt so we can review and improve it. Please reach out to us at support@letsroam.com with your booking details and the city you visited, and we'll be happy to look into your feedback.
Thank you for taking the time to share your experience.
Terrible time with installing and using…
Terrible time with installing and using the app. Wanted to use the scavenger hunt while our Granddaughter was visiting from out of town. Too overly complicated for a senior user like me. Could not use and of the purchased tickets and was denied a refund. Anyway, live and learn.
1 de julho de 2026
Avaliação não solicitada
Resposta da Let's Roam
Thank you for sharing your feedback. We're very sorry to hear that you had a frustrating experience with the app, especially when you were hoping to enjoy the scavenger hunt with your granddaughter during her visit.
We understand that our app experience may not have been as intuitive as it should have been, and we appreciate you highlighting the challenges you faced. Our goal is to create experiences that are enjoyable and accessible for everyone, and feedback like yours helps us identify areas where we can improve.
We're also sorry to hear about your disappointment regarding the refund outcome. If you haven't already, we'd encourage you to reach out to our support team at support@letsroam.com with your booking details so we can review your experience once more and see if there's anything further we can do to assist.
Thank you again for taking the time to share your experience, and we wish you and your family all the best.
My kids had fun in Kailua-Kona on Let's Roam
My kids had fun using the Let's Roam scavenger hunt on our first day on the Big Island of Hawaii. It was fun to check out locations in Old Town Kailua-Kona using the Let's Roam scavenger hunt as a guide, and each member of our team/family had their own role, which also ensured everyone was engaged the way they preferred. Two things make this app merely ok. The first is, the challenges that were not about Hawaii or Hawaiian culture, exploration, art or navigation were a disappointment -- and the were a lot of them. (We will do a scavenger hunt about other countries or cities when we visit there, but we wanted to get to know the place we were actually visiting during this hunt.) It is also disappointing that you can't download the photos you took from the scavenger hunt after it's over. Overall, this is a fine way to pass the time in a new-to-you city and have some low-key fun doing it. The kids will have a blast, especially if they get to solve it themselves.
2 de julho de 2026
Avaliação não solicitada
Resposta da Let's Roam
Thank you for taking the time to share such thoughtful feedback about your experience in Kailua-Kona. We're delighted to hear that your family had fun exploring Old Town and that the role feature helped keep everyone engaged in a way that suited them. It's especially wonderful to know that your kids had a blast solving the challenges together.
We also appreciate your constructive feedback regarding the challenge content. We understand your desire for a more location-specific experience that focuses on the culture, history, art, and unique aspects of Hawaii, and we'll be sure to share your comments with our team as we continue improving our hunts. Your perspective is incredibly valuable as we work to create experiences that feel more immersive and connected to each destination.
We're sorry to hear about the disappointment with photo access after completing the hunt. Feedback like yours helps us identify opportunities to improve the overall experience for our customers.
Thank you again for choosing Let's Roam as part of your family's Big Island adventure. We appreciate your recommendation for families and hope to welcome you on another scavenger hunt in the future!
Total waste of money in evening
Whilst this was a good way to somewhat explore a new city, we were left very disappointed. We decided to do this as a late evening activity, we checked the app and recommendations several times, all of which is specifically stated that the challenges could be completed any time, as you do not need to go into the locations to complete them. So upon starting it, there were challenges for the inside of every single location ( which you’d have to pay for if it was daytime anyway!!!! ) so as much as we got to see the city, we couldn’t complete at least 1/3 of each of the location challenges!!! Alongside this, upon finishing the hunt, when trying to press ‘finish hunt’ it says congratulations on finishing, here’s a discount, and doesn’t allow you to submit it unless you sign up to a membership!!!! Bloody pointless and a total waste of money, just look up near by landmarks and find an online quiz 🫠 side note I think it would be great for kiddos during daytime just disappointed with the lack of correct information on their site!
3 de julho de 2026
Avaliação não solicitada
Resposta da Let's Roam
Thank you for taking the time to share your detailed feedback. We're sorry to hear that your experience did not meet your expectations, especially after choosing the hunt as an evening activity based on the information provided.
We understand how frustrating it must have been to encounter challenges that required access to locations that were closed at the time of your visit. Our goal is to create experiences that can be enjoyed flexibly, and we appreciate you highlighting where the experience did not align with those expectations. We will share your feedback with our team as we continue to review and improve our challenge content and guidance.
We're also sorry for the confusion you experienced at the end of the hunt regarding the completion process and membership offer. Completing a hunt should be a straightforward experience, and we appreciate you bringing this to our attention.
That said, we're glad to hear you were still able to explore and enjoy parts of the city, and we appreciate your note that the experience could be enjoyable for families with children during the daytime.
If you'd be willing to share more details about the specific hunt you completed, please reach out to us at support@letsroam.com. We'd welcome the opportunity to review your experience further and assist where possible. Thank you again for your feedback—it helps us improve future adventures for everyone.
Énigmes sans lien avec la ville
Application déconnectée des sites auxquels elle se réfère, comme d'autres. Faux avis sur le site (prénoms et noms générés sûrement par IA, mais, en France, que des noms de famille américains, ça se voit).
13 de junho de 2026
Avaliação não solicitada
Resposta da Let's Roam
Bonjour,
Nous sommes désolés d'apprendre que votre expérience n'a pas répondu à vos attentes. Notre objectif est de proposer des activités ludiques qui encouragent l'exploration, et nous comprenons que le lien entre certaines énigmes et les lieux visités n'ait pas correspondu à vos attentes.
Nous prenons également très au sérieux les préoccupations concernant l'authenticité des avis. Nous tenons à préciser que nous n'utilisons pas de faux avis et que les retours publiés proviennent de clients ayant utilisé nos expériences. Nous comprenons toutefois que la présentation puisse susciter des interrogations et nous apprécions votre retour.
Vos commentaires nous aident à améliorer nos expériences et leur contenu. Si vous souhaitez partager davantage de détails sur votre activité, n'hésitez pas à contacter notre équipe d'assistance afin que nous puissions examiner votre expérience plus en détail.
Cordialement,
L'équipe Let's Roam
Awesome experience and really fun with…
Awesome experience and really fun with friends
2 de julho de 2026
Avaliação não solicitada
Resposta da Let's Roam
Thank you so much for your wonderful review! We're thrilled to hear that you had an awesome experience and enjoyed the activity with your friends. Creating fun and memorable adventures to share with others is exactly what we strive for. We appreciate your support and hope to see you on another adventure soon!
Dark patterns on their website
Dark patterns on their website, customer support is awful and automatically bills.
8 de junho de 2026
Avaliação não solicitada
Resposta da Let's Roam
Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. We strive to make our purchasing and subscription processes as transparent as possible, and we understand how frustrating unexpected charges or difficulties with customer support can be.
We take concerns about billing and the customer experience seriously and would appreciate the opportunity to review your specific situation. Please reach out to our support team at support@letsroam.com with your account details so we can investigate and work toward a resolution.
We value your feedback, as it helps us identify areas where we can improve our customer experience.
Fun to explore Atlanta Scavenger Hunt
Fun to explore and experience the sights of Piedmont Park in Atlanta GA. It was fun for the entire family
29 de junho de 2026
Avaliação não solicitada
Resposta da Let's Roam
Thank you so much for your wonderful review! We're thrilled to hear that you and your family had a great time exploring Piedmont Park and experiencing the sights of Atlanta through our scavenger hunt. Creating fun, memorable adventures for families is exactly what we strive for, and we're delighted that your experience delivered just that. We truly appreciate your support and hope to help you create many more unforgettable memories on your next adventure!
Super fun!
This was such a cool activity for out family to do together and explore Duluth!
27 de junho de 2026
Avaliação não solicitada
Resposta da Let's Roam
Thank you so much for your wonderful review! We're thrilled to hear that you and your family had such a fun time exploring Duluth together. Creating memorable experiences that bring people together is exactly what we strive for, and we're so glad our scavenger hunt helped make your day special.
We truly appreciate your support and hope to see your family on another Let's Roam adventure soon!
Complete Frustration— Avoid Completely
I recently purchased one of their Scavenger Hunts. It was our intention to use it on Friday, June 12, for their Hunt in Cornwall, Ontario. We had travelled there from Ottawa to celebrate our Grandson’s 9th birthday.
After trying and failing to start the Hunt, we gave up. Our grandson was very disappointed, and I was most frustrated. Last year we used and enjoyed the Hunt in Smithsfalls, so we are familiar with the product.
I kept getting the error message, that my Voucher had been redeemed.
The live chat told me that my Voucher was still valid and that I should try to re-enter it. After 5 failed attempts, I asked to speak to a person. I was then given a link back to Live Chat. This was not helpful.
Our birthday present of the Hunt, was a complete bust.
I wrote directly to Charlie, one of the founders, and got no response. Customer Service, was quick to respond, but simply repeated the Live Chat advise, that I should simply try yet again.
I not only have a disappointed grandson, but I also have a Voucher which I am unable to use, and Let’s Roam refuses to provide a refund.
12 de junho de 2026
Avaliação não solicitada
Resposta da Let's Roam
Hi,
Thank you for sharing your experience. We are very sorry to hear that your grandson's birthday celebration did not go as planned and understand how disappointing and frustrating that must have been, especially after traveling to Cornwall and having previously enjoyed one of our hunts.
Based on your review, it appears there may have been an issue with the voucher redemption status in the app. While our team attempted to assist through chat and email, we clearly fell short of providing the timely resolution you needed on the day of your event, and we sincerely apologize for that experience.
We would like the opportunity to investigate your voucher and account further to determine what occurred and see what options may be available to help make this right. Please reach out to us directly at support@letsroam.com with the email address associated with your purchase and reference your Trustpilot review so our team can locate your case quickly.
We appreciate your feedback, as it helps us identify areas where we need to improve both our platform and customer support processes. We hope to have the chance to restore your confidence in Let's Roam.
Best,
Let's Roam Support
Absolument nul
Absolument nul ! L' application est si mal faite qu'on n' a pas réussi à démarrer le jeu ! Il y a beaucoup de choses qui restent écrites en anglais ou mal traduites. Aucune aide. Bref à fuir absolument, j' ai perdu 33€ pour rien
10 de junho de 2026
Avaliação não solicitada
Resposta da Let's Roam
Bonjour,
Nous sommes désolés d’apprendre que vous avez eu une expérience aussi décevante.
Nous comprenons à quel point il est frustrant de ne pas pouvoir démarrer le jeu à cause de problèmes avec l’application. Nous nous excusons également si certaines parties de l’application étaient encore affichées en anglais. Nous savons que cela peut rendre l’expérience confuse et difficile à utiliser.
Notre équipe travaille continuellement à améliorer l’application et la qualité des traductions. Nous aimerions également mieux comprendre les difficultés que vous avez rencontrées afin de pouvoir les examiner plus en détail.
N’hésitez pas à nous contacter à support@letsroam.com en nous donnant davantage d’informations sur votre expérience. Nous ferons de notre mieux pour vous aider.
Merci d’avoir pris le temps de partager votre avis.
Cordialement,
L’équipe Let's Roam
Do not waste your money
Do not waste your money - it's not worth event he £8.50 I paid. Terrible user experience in none of the attractions were open, the special place of interest was a tiny local library, then just pubs. We paused the game for a drink and a bite to eat and it timed us out so we never got to complete the course. No refund offered and shocking service from an AI robot. Don't bother!!!!
2 de junho de 2026
Avaliação não solicitada
Resposta da Let's Roam
Thank you for sharing your feedback. We're sorry to hear that your experience did not meet expectations.
Our scavenger hunts are designed to highlight a mix of local landmarks, points of interest, and businesses that help participants explore an area in a unique way. We understand that attraction hours and accessibility can vary, and we're sorry if some locations were unavailable during your visit.
Regarding the timer, the hunt can typically be resumed after pausing, so we'd like to learn more about what happened in your case. We also apologize if your interaction with support left you feeling unheard. While we use automated tools to assist with common questions, our team is always available to review concerns and provide personalized assistance when needed.
We'd appreciate the opportunity to investigate this further and see how we can help. Please contact us at support@letsroam.com with your booking details so our team can take a closer look.
Thank you for your feedback—it helps us continue improving the experience for future customers.
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