J'ai passé une commande deLexon x Jeff Koons Balloon Dog en mai 2026 pour une livraison en juillet. Après plusieurs relances par mail, nous sommes bientôt en novembre et je ne sais toujours pas qu... Ver mais
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Veja o que dizem as avaliações
Achat Mino T. Quelques mois après, le ressort du mousqueton s’est fragilisé ou cassé. J’ai contacté par mail Lexon pour expliquer le problème. Il a suffit de 2,3 mails et quelques photos ou vidéo, pou... Ver mais
A empresa respondeu
J'ai acheté un réveil Lexon Mina sunrise il y a quelques temps en magasin. Malheureusement, la partie tactile ne fonctionnait pas. Après avoir contacté Lexon pour indiquer le problème, j'ai été très... Ver mais
A empresa respondeu
Le réveil que j’ai reçu à Noël avait malheureusement un gros défaut (il reculait d’1 minute chaque jour, peu pratique vous en conviendrez). J’ai laissé traîné jusqu’au jour où je me suis décidée à con... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Depuis sa création en 1991, Lexon n'a cessé de repousser les limites et de cultiver sa différence dans le monde du design tout en restant fidèle à son engagement de rendre les petits objets utiles, beaux, innovants et abordables. Qu'il s'agisse d'accessoires pour la maison, le bureau, les loisirs ou le voyage, Lexon a établi une relation privilégiée avec la créativité et s'est associé aux plus prestigieux designers à travers le monde pour créer des collections intemporelles de produits lifestyle, vendus chaque année à des millions de pièces. Aujourd'hui, avec plus de 30 ans d'existence, +235 récompenses, des collaborations avec des designers de renom, une présence dans 90 pays, Lexon s'est véritablement imposée comme une marque incontournable du design français.
Informações de contato
125 Avenue des Champs-Élysées, 75008, Paris, França
- support@lexon-design.com
- lexon-design.com
3,6
Bom
522 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Lexon is an extremely reliable company. 10/10
Lexon is an extremely reliable company. I had to make some changes to my delivery details (date, quantity, etc.), and the customer service team was always very responsive to my requests, with impressively quick turnaround times.
My contact, Paul, was highly professional throughout our many email exchanges.
I am completely satisfied with this store and highly recommend that everyone order their products, which are of excellent quality and have outstanding finishes.
I am already preparing my next order. Many thanks to the entire Lexon team!
23 de março de 2026
Avaliação não solicitada
Resposta da Lexon Design
Dear Edouard,
Thank you very much for your kind and detailed feedback.
We’re delighted to hear that your experience met your expectations and that our team was able to assist you efficiently with your requests.
Providing responsive support and high-quality products is at the core of what we strive for, so your recommendation truly means a lot to us.
Lexon Team
1 star
1 star – only because zero isn’t an option.
Absolutely shocking experience with Lexon.
I placed an order and received little to no communication for months. After repeatedly chasing, I was eventually told by Paul from Lexon that a delivery had supposedly been attempted back in December and then returned — something I was never properly informed about at the time.
I was then offered either a resend or a refund. I confirmed I wanted the item resent on 12 March. Since then, Paul has completely stopped responding. No confirmation, no dispatch update, no tracking details — nothing at all.
I have followed up multiple times and have been ignored. It’s now beyond frustrating and completely unacceptable.
For a company of this profile, the lack of basic communication and accountability is embarrassing. If you’re going to offer a resolution, at least follow through on it.
Avoid this company if you expect any level of customer service or reliability.
12 de março de 2026
Avaliação não solicitada
Resposta da Lexon Design
Dear Kevin,
We are truly sorry to read about your experience and fully understand your frustration.
After reviewing your case, it appears that there were indeed exchanges on both sides, but unfortunately some of our emails do not seem to have reached you. We sincerely apologize for this situation, which was not intentional and may be linked to temporary technical issues on our platform.
Please rest assured that your case has been picked up again, and you have been contacted to resolve the situation as quickly as possible.
We take your feedback very seriously, especially regarding communication, and we are actively working to ensure this does not happen again.
Lexon Team
Peashub
Peashub, hyper fan, trop pratique, et très amusant au travail
12 de março de 2026
Avaliação não solicitada
Resposta da Lexon Design
Bonjour Thibaud,
Merci beaucoup pour votre retour !
Nous sommes ravis d’apprendre que le Peas Hub vous plaît autant et qu’il apporte à la fois praticité et une touche de fun à votre quotidien au travail!
L’équipe Lexon
I've been looking for the Balloon Dog…
I've been looking for the Balloon Dog sculpture for long time and actually almost lost hope. Paul from support of Lexon did not only helped me to get one but also have been there throughout the whole process and being pro active. I definitely had a great experience and can recommend Lexon.
27 de março de 2026
Avaliação não solicitada
Resposta da Lexon Design
Hello,
Thank you for sharing your experience with us.
We’re very happy to hear that we were able to assist you in finding your Balloon Dog and that your journey with our team met your expectations.
Ensuring a smooth and supportive experience for our customers is at the heart of what we do, and your feedback is greatly appreciated.
We hope you continue to enjoy your Balloon Dog and look forward to seeing you again.
Lexon Team
My experience working with Paul at…
My experience working with Paul at Lexon was very professional. I initially had a problem when i ordered my Jeff Koons Balloon Dog but Paul worked with me thru all my issues and made sure I received my order. I would highly recommend doing business with this company. Thank you Paul and BTW we love the Balloon Dog.
31 de março de 2026
Avaliação não solicitada
Resposta da Lexon Design
Dear Beth,
Thank you very much for your kind feedback.
We’re delighted to hear that your experience met your expectations and that you are enjoying your Jeff Koons Balloon Dog.
Providing a smooth and supportive customer experience is very important to us, and your recommendation truly means a lot.
We hope to welcome you again soon.
Lexon Team
Art Meets Design
As a new customer to Lexon, it was their collaboration with Jeff Koons iconic balloon dog that drew my attention to their products. I ordered both a lamp and a speaker in August 2025 for the first release and despite a slight delay in the shipping timelines, I was the proud recipient of a pair of puppies on Christmas eve. All I can say is it was worth the wait!
From the impressive presentation box and charging cable to the excellent build quality and features, both pieces were well deserving of their certificate of authentication. The unmistakable stylish Balloon Dog design was backed up with well made practicality and ease of use!
Now having spent a few months getting to know and use my canine companions, I can say that they have delivered an art and design classic to the home.
Great job Lexon! 👏🐕🔊💡
24 de dezembro de 2025
Avaliação não solicitada
Resposta da Lexon Design
Dear Dan,
Thank you so much for this wonderful and detailed review!
We’re truly delighted to hear that your experience — from the unboxing to everyday use — lived up to your expectations. The Jeff Koons Balloon Dog collection is very special to us, and it means a lot to know it has found its place in your home.
We’re especially glad you feel it combines both artistic value and practicality, that’s exactly what we aim for.
Thank you again for your trust and support.
Lexon Team
Très mauvais rapport qualité prix
Très mauvais rapport qualité prix. Le son de l’enceinte est vraiment mauvais. Le design est sympa mais le son est vraiment trop mauvais. Je suis super déçu pourtant je l’ai attendu, des mois et je l’ai d’autant attendu que je suis super déçu. Surtout à ce prix là! Achetez vous une Devialet d’occasion et vous aurez un beau design et un super son
10 de janeiro de 2026
Avaliação não solicitada
Resposta da Lexon Design
Bonjour Hugues,
Merci d’avoir pris le temps de partager votre retour.
Sauf erreur de notre part, vous avez reçu les deux modèles (lampe et speaker). Nous comprenons que la version enceinte ne vous apporte pas entière satisfaction, et nous serions ravis d’échanger avec vous pour mieux comprendre votre ressenti et voir comment vous accompagner.
Par ailleurs, nous aurions également été intéressés par votre retour sur la lampe.
N’hésitez pas à contacter notre service client afin que nous puissions en discuter plus en détail.
Cordialement,
L’équipe Lexon
Fantastic product
I had an initial problem with a delay in the delivery of the balloon dog - but once I contacted the company, they were very responsive to my concerns. The balloon dog was delivered without an issue, and is fantastic. I can light it according to the mood of the event I am hosting - it looks great, and is a conversation starter! Fantastic product that I would highly recommend.
30 de março de 2026
Avaliação não solicitada
Resposta da Lexon Design
Dear Dru,
Thank you so much for your feedback!
We’re sorry again for the initial delay, but we’re really glad to hear that our team was able to assist you and that everything was resolved smoothly.
It’s wonderful to know that your Balloon Dog is now part of your events and setting the mood.
Thank you for your recommendation and your trust!
Lexon Team
Lexon was responsive and kind
Lexon was responsive, quick to reply to my questions, and was proactive when communicating a later ship date than expected. I love my little Jeff Koon’s lamp and thank you Lexon for the wonderful experience.
30 de janeiro de 2026
Avaliação não solicitada
Resposta da Lexon Design
Dear Steve,
Thank you so much for your kind words!
We’re delighted to hear that you had a great experience with our team and that you love your Jeff Koons lamp ✨
It means a lot to us that you appreciated our communication and support — we always strive to provide the best possible experience.
Enjoy your Balloon Dog lamp, and thank you again for your trust!
Lexon Team
Bonjour
Bonjour
je suis ravie d'avoir reçu ma lampe et personnellement je n'ai à ce jour pas rencontré de problème. j'ai d'ailleurs recommandé une deuxième lampe.
30 de março de 2026
Avaliação não solicitada
Resposta da Lexon Design
Chère Michelle,
Merci beaucoup pour votre message, nous sommes ravis de savoir que vous êtes satisfaite de votre lampe Lexon.
Ravi d’apprendre que vous en avez même recommandé une seconde, merci pour votre confiance !
Très belle journée à vous,
L’équipe Lexon
Quick and helpful
Quick and helpful. Real people not bots. Unfortunately the page cannot be reached via the Amazon Review-Link.
27 de março de 2026
Avaliação não solicitada
Resposta da Lexon Design
Dear Matthias,
Thank you very much for your kind feedback.
We’re really glad to hear that you found our support quick and helpful, and yes, very much human ;)
Thanks again for your support!
Lexon Team
Dear Lexon company
Dear Lexon company
Dearest Miss Victoria and Mr. paul of custumer service
Thank you very much for your service and your amazing products.
I have bought 2 Dod speakers and 1 Dog lamp...My family and me rnjoy them vey much. i wish you all best with the 2026 models...Moti Levi.. best regards
1 de janeiro de 2026
Avaliação não solicitada
Resposta da Lexon Design
Dear Moti,
Thank you very much for your kind message, it truly means a lot to us.
We are delighted to hear that you and your family are enjoying your Balloon Dog Speaker and Lamp. Your support and positive feedback are greatly appreciated and will certainly be shared with Victoria and the team.
We also appreciate your encouragement regarding our upcoming 2026 models — we look forward to continuing to bring you products you will love.
Lexon Team
I love the balloon dog
I love the balloon dog, it is a real eye catcher
28 de março de 2026
Avaliação não solicitada
Resposta da Lexon Design
Dear Robin,
Thank you very much for your kind feedback.
We’re delighted to hear that you love the Balloon Dog and that it makes such a strong impression — it truly is a unique piece.
We hope you continue to enjoy it!
Lexon Team
Fantastique expérience
Fantastique expérience et ravie de ma lampe Ballon Dog. Vivre l'aventure de la création de cette lampe, l'avoir attendue patiemment pour la recevoir juste avant noël comme un magnifique cadeau.
L'objet est magnifiquement réussi et je suis conquise.
Je réitérerai l'expérience avec joie!
12 de dezembro de 2025
Avaliação não solicitada
Resposta da Lexon Design
Chère Sabine,
Merci beaucoup pour votre magnifique message.
Nous sommes ravis que votre expérience ait été à la hauteur de vos attentes et que votre lampe Balloon Dog vous apporte entière satisfaction. Savoir que vous avez vécu cette attente comme une véritable aventure et que la réception juste avant Noël a rendu ce moment encore plus spécial nous touche particulièrement.
Nous serions bien sûr ravis de vous accompagner à nouveau pour une future expérience.
L'équipe Lexon
J’ai été eu des premières à commander…
J’ai été eu des premières à commander l’Exo Design lampe.
Après quelques problèmes de logistique et de retard ce dernier est arrivé et je dois dire que c’est une réussite complète très beau Design quand elle était éclairée c’est magique c’est un un objet d’art magnifique je vous recommande chaleureusement
28 de agosto de 2025
Avaliação não solicitada
Resposta da Lexon Design
Chère Catherine,
Merci beaucoup pour votre message et pour votre confiance.
Nous vous remercions d’avoir été parmi les premières à commander la lampe Balloon Dog, et nous vous présentons à nouveau nos excuses pour les désagréments liés aux délais de livraison.
Nous sommes toutefois ravis d’apprendre que le produit est à la hauteur de vos attentes et que son design ainsi que son rendu lumineux vous plaisent autant. Votre recommandation chaleureuse nous touche sincèrement.
Merci encore pour votre soutien et votre patience.
Bien cordialement,
L'équipe Lexon
It's worth it
I questioned the price initially but I'm glad I bought it. The quality is definitely worth it. The battery life could be better, but still an amazing piece.
27 de março de 2026
Avaliação não solicitada
Resposta da Lexon Design
Hello,
Thank you very much for your honest feedback.
We’re delighted to hear that you are happy with your purchase and that the quality met your expectations. Your comment regarding the battery life is well noted, and we truly appreciate you sharing it with us as it helps us continue to improve our products.
We hope you continue to enjoy your piece!
Lexon Team
I Love the Jeff Koon Ballon dogs
I Love the Jeff Koon Ballon dogs. I bought both as family members. They are each great in his own way - the Speaker & the Lamp. Really cool and a good investment I hope ;-)
27 de março de 2026
Avaliação não solicitada
Resposta da Lexon Design
Dear Stefan,
Thank you very much for your kind message.
We’re delighted to hear that you love the Jeff Koons Balloon Dogs and that both the speaker and the lamp have found their place in your family. Each piece indeed has its own character, and it’s great to know you appreciate them both.
We hope they will continue to bring you enjoyment for a long time to come.
Lexon Team
Bon produit et jolie design
10 de outubro de 2025
Avaliação não solicitada
Resposta da Lexon Design
Bonjour Loann,
Merci beaucoup pour votre message.
Nous sommes ravis que le produit et son design vous plaisent. Votre retour nous fait très plaisir.
Nous espérons que vous continuerez à en profiter pleinement !
L'équipe Lexon
In LOVE with these balloon-dogs!!!
In LOVE with these balloon-dogs!!!
I really treated myself with these 2 guys and they give me a smile everyday I spot them somewhere in between my furniture...
I ordered 1 baloon dog with "light" and 1 balloon dog with "speakers" and I love them both.
Yes, the delivery took a little longer than expected but the customer service was always very friendly and there for me. I really do appreciate friendly customer service nowadays...
So I did not mind too much about delayed delivery. When the product was finally shipped I immediately became full tracking information over country borders (my dogs were shipped to Germany) and it just took some days for my 2 dogs to arrive. They had been packed very safely. The dogs themselves are packed in beautiful boxes showing the balloon dog on the lid.
I love them both. The LED-dog shows beautiful colored adaptable light and although of course because of the size there is a lack of bass, the speaker dog has very clear sound and one can feel the music vibrations when picking it up. It's great for music (I don't like it if the tracks contain too many drum cymbals though, as they sound a little bit "stressful" as it pushes the speakers to the limit), listening to podcasts or using it as an external speaker while talking on my mobile phone. The microphone also seems to have good quality - up to now nobody complained when I use the dog microphone for telephoning....
I also really like the size of the dogs. Some might consider them as quite small, but to me they have the perfect size to easily carry them around and one can always find a little spot to place them where they can look good 🙂. This makes their everyday use very practical.
There comes a microfibre-cloth with each dog which is very cute (it has a ballondog engraved /printed on it) and perfect to give them a clean from time to time to remove dust from the surface.
I recommend everybody to open their homes to welcome a balloon doggy (they don't need to be walked by the way 😉). They are adorable! 🥰
11 de fevereiro de 2026
Avaliação não solicitada
Resposta da Lexon Design
Dear Alexandra,
Thank you so much for your amazing and detailed review, it truly made us smile!
We are absolutely delighted to hear how much you love your two Balloon Dogs and how they bring a bit of joy into your everyday life. It’s wonderful to know that both the lamp and the speaker each found their place in your home and that you are enjoying their design, functionality, and versatility.
We also sincerely appreciate your understanding regarding the delivery time and your kind words about our customer service — this means a great deal to us. Your detailed feedback on the sound, lighting, size, and overall experience is incredibly valuable and helps us continue to improve.
Your message perfectly captures the spirit of these pieces, and we couldn’t be happier that they have found such a welcoming home.
Lexon Team
Ordered my balloon lamp in June did not…
Ordered my balloon lamp in June did not receive until January. Long wait but it was well worth it!!! Love it . Beautiful art piece.
19 de janeiro de 2026
Avaliação não solicitada
Resposta da Lexon Design
Dear Sharon,
Thank you very much for your message.
We sincerely apologize for the long delay you experienced and truly appreciate your patience throughout this time. It means a lot to us to hear that, despite the wait, you feel it was worth it and that you love your Balloon Lamp.
We’re delighted that it has found a place in your home as a beautiful art piece.
Lexon Team
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