J'ai passé une commande deLexon x Jeff Koons Balloon Dog en mai 2026 pour une livraison en juillet. Après plusieurs relances par mail, nous sommes bientôt en novembre et je ne sais toujours pas qu... Ver mais
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Veja o que dizem as avaliações
Achat Mino T. Quelques mois après, le ressort du mousqueton s’est fragilisé ou cassé. J’ai contacté par mail Lexon pour expliquer le problème. Il a suffit de 2,3 mails et quelques photos ou vidéo, pou... Ver mais
A empresa respondeu
J'ai acheté un réveil Lexon Mina sunrise il y a quelques temps en magasin. Malheureusement, la partie tactile ne fonctionnait pas. Après avoir contacté Lexon pour indiquer le problème, j'ai été très... Ver mais
A empresa respondeu
Le réveil que j’ai reçu à Noël avait malheureusement un gros défaut (il reculait d’1 minute chaque jour, peu pratique vous en conviendrez). J’ai laissé traîné jusqu’au jour où je me suis décidée à con... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Depuis sa création en 1991, Lexon n'a cessé de repousser les limites et de cultiver sa différence dans le monde du design tout en restant fidèle à son engagement de rendre les petits objets utiles, beaux, innovants et abordables. Qu'il s'agisse d'accessoires pour la maison, le bureau, les loisirs ou le voyage, Lexon a établi une relation privilégiée avec la créativité et s'est associé aux plus prestigieux designers à travers le monde pour créer des collections intemporelles de produits lifestyle, vendus chaque année à des millions de pièces. Aujourd'hui, avec plus de 30 ans d'existence, +235 récompenses, des collaborations avec des designers de renom, une présence dans 90 pays, Lexon s'est véritablement imposée comme une marque incontournable du design français.
Informações de contato
125 Avenue des Champs-Élysées, 75008, Paris, França
- support@lexon-design.com
- lexon-design.com
3,6
Bom
522 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
happy with this unique lamp
after initial Problems using the wrong power adapter (30w instead of 10-20w), the very kind support solved the problem, now I have much fun with this unique lamp. every customer visiting me is asking about this lamp.
27 de março de 2026
Avaliação não solicitada
Resposta da Lexon Design
Hello,
Thank you very much for your feedback.
We’re glad to hear that the initial issue was quickly resolved with the help of our support team, and that you are now fully enjoying your unique lamp.
It’s especially nice to know that it catches the attention of your guests — that’s exactly the kind of experience we hope to create.
Thank you again for your trust, and we hope to see you again soon.
Lexon Team
Love the Koons balloon dog lamp
Love the Koons balloon dog lamp! Everything as described and a great addition to my collection and gives hours of enjoyment! Thanks Levon and Luminere!
27 de março de 2026
Avaliação não solicitada
Resposta da Lexon Design
Dear Dwight,
Thank you so much for your kind feedback and for your support.
We’re delighted to hear that you love your Balloon Dog lamp and that it has found a special place in your collection. It’s great to know it brings you so much enjoyment.
We truly appreciate your trust and look forward to welcoming you again.
The Lexon Team
Het duurde lang voor levering maar dit…
Het duurde lang voor levering maar dit werd wel medegedeeld
De lamp is een aanwinst en een prachtig object.
27 de março de 2026
Avaliação não solicitada
Resposta da Lexon Design
Hallo Astrid,
Hartelijk dank voor uw feedback en uw vertrouwen.
We begrijpen dat de levertijd wat langer was en waarderen het dat u dit vermeldt. We doen ons best om hier steeds transparant over te communiceren.
We zijn erg blij om te horen dat de lamp u bevalt en dat u het als een mooi object ervaart.
Nogmaals bedankt en graag tot een volgende keer.
Het Lexon-team
Achat coup de cœur pour le Balloon Dog…
Achat coup de cœur pour le Balloon Dog livré pile à temps pour Noël.
Petit souci technique à l'utilisation très vite pris en charge et résolu par l'équipe SAV.
22 de dezembro de 2025
Avaliação não solicitada
Resposta da Lexon Design
Chère Caroline,
Merci beaucoup pour votre retour et pour votre confiance.
Nous sommes ravis que votre Balloon Dog ait été un véritable coup de cœur et qu’il ait pu arriver à temps pour Noël.
Nous vous remercions également pour votre compréhension concernant le petit souci technique, et sommes heureux que notre service après-vente ait pu vous apporter une solution rapide et satisfaisante.
Au plaisir de vous accompagner à nouveau.
Bien cordialement,
L’équipe Lexon
Excellent achat du ballon Dog
Excellent achat du ballon Dog , malgré une longue attente , lors de l’envoi , heureusement le service de Lexon a été très professionnel sur le suivi et les réponses à mes questions .
Pour le deuxième drop un peu de cafouillage pour le départ mais tout est rentré dans l’ordre : parfait 👍 .
26 de fevereiro de 2026
Avaliação não solicitada
Resposta da Lexon Design
Bonjour Gilles,
Merci beaucoup pour votre retour et pour votre confiance.
Nous sommes ravis que votre Balloon Dog vous plaise et que vous ayez apprécié le professionnalisme de notre service client tout au long du suivi de votre commande.
Nous nous excusons pour les délais d’expédition ainsi que les ajustements nécessaires lors du second drop. Nous travaillons continuellement à améliorer ces points afin de vous offrir une expérience toujours plus fluide.
Votre satisfaction reste notre priorité, et nous espérons vous revoir très bientôt.
Bien cordialement,
L’équipe Lexon
Firma Lexon: Große Katastrophe !!
Im Dezember 2025 habe ich eine Ballon Dog-Lampe von Jeff Koons bestellt, die als Weihnachtsgeschenk geplant war. Schon kurz nach der Bestellung erhielt ich den Hinweis, das mit einer Lieferung vor Weihnachten nicht zu rechnen ist mit einer Anlage, die einen Geschenkgutschein enthielt. Danach Totenstille!! Auf meine Nachfragen im neuen Jahr erhielt ich immer wieder vorgefertigte vertröstende Antworten. Erst Anfang März, nach Androhung eines Verfahrens durch einen Rechtsanwalt erhielt ich durch den angeblichen Lieferanten Hermes (der mieseste Lieferdienst in Deutschland) zwei Liefertermine am 5. und 6. März, an denen kein Fahrer auftauchte. Einen angeblichen Lieferversuch am 7.3. können wir durch unsere Hauskamera widerlegen.
Am 9.3. dann die Meldung von Hermes, sie hätten das Paket gar nicht, es wäre auf dem Weg zurück zu Lexon. Erst nach Festsetzung einer letzten Frist kam die Lampe dann am 25.3 mit dem Angebot von 5% Rabatt bei uns an. Aber selbst der Rabattbetrag wurde von Lexon falsch berechnet, da sie 35,00 Euro überwiesen und nicht 37,50 Euro. Ich kann nur raten: Finger weg von dieser Firma, die Begriffe wie Kundenzuwendung, Verlässlichkeit oder saubere Information nicht kennen!
25 de março de 2026
Avaliação não solicitada
Resposta da Lexon Design
Guten Tag,
vielen Dank für Ihr Feedback.
Es tut uns aufrichtig leid, dass Ihre Erfahrung nicht unseren Standards entsprochen hat, insbesondere im Zusammenhang mit einem geplanten Weihnachtsgeschenk. Die geschilderten Lieferprobleme entsprechen nicht unserem Qualitätsanspruch.
Bezüglich des Erstattungsbetrags möchten wir klarstellen, dass dieser inzwischen korrigiert und vollständig ausgeglichen wurde.
Bitte seien Sie versichert, dass wir die Situation intern geprüft haben und weiterhin daran arbeiten, unsere Prozesse sowie die Zusammenarbeit mit unseren Versandpartnern zu verbessern.
Mit freundlichen Grüßen,
Das Lexon Team
Produit de qualité et équipe…
Produit de qualité et équipe professionnelle malgré le retard de livraison de ma lampe.
27 de dezembro de 2025
Avaliação não solicitada
Resposta da Lexon Design
Bonjour Guy,
Merci beaucoup pour votre retour positif sur la qualité de nos produits et le professionnalisme de notre équipe.
Nous sommes toutefois désolés pour le retard de livraison rencontré avec votre lampe et comprenons que cela ait pu impacter votre expérience. Nous faisons constamment notre possible pour améliorer nos délais et éviter ce type de situation.
Nous espérons que votre produit vous donne entière satisfaction et restons à votre disposition si besoin.
L’équipe Lexon
Excellent customer experience with Lexon Support Team!
I ordered the Lexon X Jeff Koons Balloon Dog Lamp not at the international website but at the France website, I cannot select my home country for delivery address. Lexon support team has given me the peace of mind by reviewing the details of my order and helped me to correct my delivery address. It's not simply a purchasing experience but it's an excellent customer experience that the Lexon support team has truly treats their customers well, care for what they care. Well done, Lexon support team!
24 de março de 2026
Avaliação não solicitada
Resposta da Lexon Design
Dear Jeffrey,
Thank you so much for your kind words!
We’re really glad we could assist you and ensure everything went smoothly with your order. Providing peace of mind and a great experience is exactly what we aim for, so your feedback truly means a lot to us.
Lexon Team
Not recommended
I purchased a lamp at the beginning of December as a Christmas gift, expecting it to arrive on time for the holidays. Unfortunately, the experience was extremely disappointing.
The product ended up arriving almost three months later, long after Christmas, making it completely useless as a gift. What made things worse was the lack of communication throughout the entire process. I only received any updates or tracking information after sending multiple emails, and only when I insisted quite strongly.
There was no proactive communication, no proper follow-up, and absolutely no compensation or gesture of goodwill for such a significant delay.
Overall, this was a very frustrating experience. I would not recommend ordering if you expect reliable delivery times or decent customer service.
5 de dezembro de 2025
Avaliação não solicitada
Resposta da Lexon Design
Dear Ruben,
We’re truly sorry to read about your experience.
we regret the lack of proactive communication on our side, as you should not have had to chase updates.
Please know that your feedback has been shared internally to help us improve both our delivery processes and customer communication.
Kind regards,
Lexon Team
Feels like fine art at an accessible price
I bought the Balloon Dog lamp. Super easy order, shipped on time and love the product. Customer service is also awesome. I dm'd the Lexon team on Instagram with a question about using the lamp while plugged in and they replied almost immediately. Lamp is beautifully made and feels collectible like fun, fine art at a more accessible price.
23 de março de 2026
Avaliação não solicitada
Resposta da Lexon Design
Dear Customer,
Thank you so much for your kind words! We’re thrilled to hear that you love your Balloon Dog lamp and that your experience from ordering to delivery met your expectations.
It means a lot to us that you see our products as playful pieces of art, and we’re especially glad our team could assist you quickly. Enjoy your lamp, and thank you again for your support ✨
Lexon Team
Unbelievable
First of all, I would like to thank Lexon Design for its collaboration with Jeff Koons — it is simply outstanding.
As for Lexon, there’s little more to say: their work is impeccable.
I placed my order during the summer and, although the wait has been quite long, I’ve been able to follow the entire creation process with great anticipation, which made the experience even more special.
The final result is magnificent: an exceptional piece with outstanding craftsmanship and a truly sublime aesthetic. Without a doubt, a true design icon.
In my case, I purchased the lamp version, and I find it absolutely beautiful. The LED light effects are original, elegant, and adjustable, adding a very appealing extra touch.
10/10 collaboration
10/10 product
10/10 Lexon
20 de março de 2026
Avaliação não solicitada
Resposta da Lexon Design
Dear Ruben,
Thank you so much for this incredible feedback!
We’re truly honored by your words and thrilled that you enjoyed not only the final piece but also the journey behind it. Collaborating with Jeff Koons has been a very special project for us, and it means a lot to see it resonate this way.
It’s wonderful to hear that the Balloon Dog lamp found its place with you and that you appreciate both the craftsmanship and the lighting effects ✨
Thank you again for your trust and support — 10/10 feedback like this truly makes our day!
Lexon Team
Balloon dog lamp
I bought a balloon dog lamp from Lexon, which I got in February. I absolutely love it! It is a functional piece of art in my living room. Many setting to create different moods. I really is cool!
6 de fevereiro de 2026
Avaliação não solicitada
Resposta da Lexon Design
Hello,
Thank you so much, Trine, for your lovely feedback!
We’re thrilled to hear that your Balloon Dog lamp has found its place as a functional piece of art in your living room. It’s great to know you’re enjoying the different settings and moods it can create ✨
Thank you again for your support!
Lexon Teal
beautifull piece of design
beautifull piece of design, loved it from the first second!
1 de março de 2026
Avaliação não solicitada
Resposta da Lexon Design
Hello,
Thank you so much for your kind words!
We’re delighted to hear that you loved your piece from the very first second — that’s exactly the feeling we hope to create ✨
Enjoy your design piece, and thank you again for your support!
Lexon Team
I absolutely love my balloon dog by…
I absolutely love my balloon dog by Lexington design. I get compliments it every time someone sees it and it is such a cool vibe. The various settings are fun to play with and you can change the setting with the mood of the house. It’s absolutely gorgeous and worth it! I highly recommend.
19 de março de 2026
Avaliação não solicitada
Resposta da Lexon Design
Dear Ali,
Thank you so much, Ali, for your amazing feedback!
We’re thrilled to hear that your Balloon Dog brings such a great vibe to your space and that you’re enjoying the different settings. It’s always a pleasure to know our pieces become conversation starters ✨
Thank you again for your recommendation and support — it truly means a lot to us!
Lexon Team
LexonXJeffKoons Ballon Dog Lamo
The Balloon Dog Lamp was the perfect holiday gift for myself as I received it 2 days before Christmas. Opening that package was a delight in itself as it revealed layers of surprises from the box to the certification, down to the actual item itself. It was well-packed and well-presented. And the lamp itself was a dream. Holding it felt like it was going to be a lamp for keeps. And as soon as I turned it on, the magic happened. The different light options seemed endless and could lift anyone’s mood any given time of the day. It is really worth every penny.
And can I tell you how the great the customer service was. Shout out to Annabel who promptly and patiently responded to all my querries, from taxation, payment mishaps to actual delivery. It made me feel confident that everything will be ok up until I get the package. And more than ok it was☺️
23 de dezembro de 2025
Avaliação não solicitada
Resposta da Lexon Design
Hello,
Thank you so much for this amazing review!
We’re truly delighted to hear how much you enjoyed the unboxing experience and that the Balloon Dog Lamp brought that “magic” moment to your holidays ✨ That’s exactly what we hope to create with every piece.
It also means a lot to hear your kind words about our customer service — we’ll be sure to pass your message along to Annabel 😊
Thank you again for your trust and support, and enjoy your Balloon Dog!
Lexon Team
Magnifiques lampes ballon dog Jeff Koons
Magnifiques lampes ballon dog que nous avons synchronisées et qui sont une vraie urge forte dans notre décoration de notre intérieur. Nous avons déjà des produits Lexon dont nous sommes fan (les lampes Mina sous tous les formats). J’adore l’artiste Jeff Koons donc une évidence de prendre ces pépites !
11 de março de 2026
Avaliação não solicitada
Resposta da Lexon Design
Chère Sandra,
Merci beaucoup pour votre superbe retour !
Nous sommes ravis que les Balloon Dog trouvent leur place dans votre intérieur et qu’ils apportent cette touche forte à votre décoration ✨
C’est également un plaisir de savoir que vous êtes déjà fan de nos lampes Mina !
Et en effet, difficile de résister à l’univers iconique de Jeff Koons… 😊
Merci encore pour votre confiance et votre enthousiasme !
L'équipe Lexon
Ajquinteroo’s Lexon review
What I like most about Lexon designs is how they balance simple, refined style with durability. Many of their pieces-especially dinnerware and glassware- look sophisticated but are still practical for everyday use, often being dishwasher-safe and sturdy porcelain. I’m obsessed and get so many comments on this decor!
15 de março de 2026
Avaliação não solicitada
Resposta da Lexon Design
Hello,
Thank you so much for your kind words!
We’re delighted to hear that you appreciate the balance between refined design and everyday practicality — that’s exactly what we strive for. And we love that your pieces are getting so many compliments ✨
Enjoy your decor, and thank you again for your support!
Lexon Team
Article reçu
Bonjour
Après un temps de stress les choses se sont finalement arrangé !! J ai récupérée ma lampe dog grâce à l intervention d Annabel qui a été très efficace
Et je suis complètement sous le charme de ma lampe qui est superbe 🥰
Les livraisons ont été effectués en retard mais l essentiel est que ce soit réglé
Merci à vous 🌸
Nathalie
13 de março de 2026
Avaliação não solicitada
Resposta da Lexon Design
Bonjour Nathalie,
Merci beaucoup pour votre message et pour ce retour qui nous fait très plaisir.
Nous sommes ravis d’apprendre que la situation s’est finalement arrangée et que vous avez bien pu récupérer votre Balloon Dog. Même si la livraison a pris un peu plus de temps que prévu, nous sommes heureux de savoir que la lampe vous plaît et qu’elle vous a conquise.
Un grand merci également pour vos mots concernant Annabel — je ne manquerai pas de lui transmettre votre message. Elle sera très touchée de savoir que son aide a été appréciée.
Nous espérons que votre Balloon Dog continuera longtemps à illuminer votre intérieur.
L'équipe Lexon
A stunningly crafted piece of art
Had some communication issues (as a result of some bad timing), which I’ve had a thorough explanation and apology for. When I eventually received the item it was beautifully packaged and delivered quickly. The title is self is breathtaking. Incredible well crafted, beautifully designed and quite frankly, stunning. Particularly shout out to Annabel from the social media team who was a hero frankly, and a real credit to the LEXON brand. Professional, polite and did her best to assist me with my initial issues. Very grateful for her assistance - and am besotted with this stunning piece of art. The quality shows from every angle.
7 de março de 2026
Avaliação não solicitada
Resposta da Lexon Design
Hello,
Thank you very much for your kind and thoughtful review.
We’re truly delighted to hear how much you’re enjoying your Balloon Dog, and that the experience — from communication to delivery — ultimately met your expectations. Your description of the piece means a lot to us.
A special thank you as well for your kind words about Annabel. I will be sure to share your message with her. She will be very happy to know her support made a difference. She is indeed a wonderful part of the Lexon team.
We hope your Balloon Dog continues to bring joy and character to your space for a long time to come.
Lexon Team
Paul's first class customer service at Lexon Design…
Paul's customer service at Lexon Design is first class. He was kind, informative and engaging. He took time to listen to my comments and immediately fixed my problem. I was setting the clock wrongly and Paul assisted me to set it correctly. It is rare these days for companies to care about their customers but Lexon Design are obviously a step above others. They care about their customers and that care is reflected in the top class quality of their goods.
11 de março de 2026
Avaliação não solicitada
Resposta da Lexon Design
Dear Andrew,
Thank you so much for your wonderful review!
We’re delighted to hear that Paul was able to assist you with kindness and efficiency. Taking the time to listen and help our customers is truly at the heart of what we do, and your message means a lot to the whole team.
We’re also very happy that your clock is now perfectly set up.
Your trust in both our service and the quality of our products is the best reward we could hope for.
Thank you again for your support — it inspires us every day!
Lexon team
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