J'ai passé une commande deLexon x Jeff Koons Balloon Dog en mai 2026 pour une livraison en juillet. Après plusieurs relances par mail, nous sommes bientôt en novembre et je ne sais toujours pas qu... Ver mais
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Veja o que dizem as avaliações
Achat Mino T. Quelques mois après, le ressort du mousqueton s’est fragilisé ou cassé. J’ai contacté par mail Lexon pour expliquer le problème. Il a suffit de 2,3 mails et quelques photos ou vidéo, pou... Ver mais
A empresa respondeu
J'ai acheté un réveil Lexon Mina sunrise il y a quelques temps en magasin. Malheureusement, la partie tactile ne fonctionnait pas. Après avoir contacté Lexon pour indiquer le problème, j'ai été très... Ver mais
A empresa respondeu
Le réveil que j’ai reçu à Noël avait malheureusement un gros défaut (il reculait d’1 minute chaque jour, peu pratique vous en conviendrez). J’ai laissé traîné jusqu’au jour où je me suis décidée à con... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Depuis sa création en 1991, Lexon n'a cessé de repousser les limites et de cultiver sa différence dans le monde du design tout en restant fidèle à son engagement de rendre les petits objets utiles, beaux, innovants et abordables. Qu'il s'agisse d'accessoires pour la maison, le bureau, les loisirs ou le voyage, Lexon a établi une relation privilégiée avec la créativité et s'est associé aux plus prestigieux designers à travers le monde pour créer des collections intemporelles de produits lifestyle, vendus chaque année à des millions de pièces. Aujourd'hui, avec plus de 30 ans d'existence, +235 récompenses, des collaborations avec des designers de renom, une présence dans 90 pays, Lexon s'est véritablement imposée comme une marque incontournable du design français.
Informações de contato
125 Avenue des Champs-Élysées, 75008, Paris, França
- support@lexon-design.com
- lexon-design.com
3,6
Bom
522 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Très bien
Malgré le retard de livraison, je valide à 100% la balloon dog lamp, très belle et de super qualité. Merci à Annabel au service client qui a été efficace et très réactive.
12 de março de 2026
Avaliação não solicitada
Resposta da Lexon Design
Bonjour Mallory,
Merci beaucoup pour votre retour !
Nous sommes ravis d’apprendre que vous adorez votre Balloon Dog Lamp 😊 Son design et sa qualité font partie de ce que nous souhaitons offrir de meilleur.
Nous sommes sincèrement désolés pour le retard de livraison, et nous vous remercions pour votre patience. Un grand merci également pour votre mention d’Annabel : nous ne manquerons pas de lui transmettre votre message, elle sera ravie de savoir que son accompagnement vous a aidé.
Encore merci pour votre confiance !
L'équipe Lexon
Ein wirklich hervorragender Support…
Ein wirklich hervorragender Support Service. Sehr freundlich, absolut entgegenkommend. Und in der Lage eine sehr gute Lösung zu finden. Ich bin mit dieser Firma sehr zufrieden und kann sie nur weiterempfehlen. Besonders begeistert war ich von dem freundlichen Personal. Dass ich nicht nur um eine gute Lösung bemüht, sondern sie auch findet!
11 de março de 2026
Avaliação não solicitada
Resposta da Lexon Design
Hallo,
Ein herzliches Dankeschön für Ihre so positive Bewertung!
Wir freuen uns sehr zu hören, dass unser Support‑Service Ihre Erwartungen erfüllen konnte. Freundlichkeit, Aufmerksamkeit und das Finden passender Lösungen stehen bei uns im Mittelpunkt, und es ist schön zu sehen, dass dies für Sie einen Unterschied gemacht hat.
Ihre Empfehlung bedeutet uns sehr viel und motiviert das gesamte Team, weiterhin in diese Richtung zu arbeiten. Wir geben Ihr Lob selbstverständlich gerne an unsere Mitarbeiter weiter – sie werden sich sehr darüber freuen, dass ihre Unterstützung Sie begeistert hat.
Nochmals vielen Dank für Ihr Vertrauen.
Wir stehen Ihnen jederzeit gerne zur Verfügung!
Mit freundlichen Grüßen
Lexon Team
I ordered The Balloon Dog light…
I ordered The Balloon Dog light version, a creation by Lexon Design and Jeff Koons.
I always say, the devil is in the details and you see from the packaging till the product itself, every detail has been taken care off.
For example, how you can have so many choice options by 1 single nose button.
A amazing blending between Art and Tech for a tech boy lik me. Strong recommendation!
The also have a sound dog by the way to play your favorite music through.
12 de março de 2026
Avaliação não solicitada
Resposta da Lexon Design
Dear Vic,
Thank you so much for your wonderful review! We’re delighted to hear that you’re enjoying the Balloon Dog Light and that the attention to detail — from the packaging to the user experience — truly stood out to you.
We put a lot of effort into making our products intuitive and thoughtfully designed, so it means a lot to know that the single-button interface and the blend of art and technology resonated with you. That’s exactly the experience we aim to create.
We also appreciate your strong recommendation — thank you! And if you ever feel like exploring more, our Sound Dog is indeed a fun companion for enjoying your favorite music.
Thanks again for your trust and enthusiasm.
Lexon Team
Achat Mino T
Achat Mino T. Quelques mois après, le ressort du mousqueton s’est fragilisé ou cassé. J’ai contacté par mail Lexon pour expliquer le problème. Il a suffit de 2,3 mails et quelques photos ou vidéo, pour qu’on me propose le remplacement de ma Mino défectueuse (sans retour de celle-ci). Politique audacieuse et service client excellents. J’approuve totalement
7 de março de 2026
Avaliação não solicitada
Resposta da Lexon Design
Bonjour Raphaël,
Un immense merci pour votre retour ! Nous sommes ravis d’apprendre que votre expérience avec notre service client a été à la hauteur de vos attentes.
La qualité de nos produits et votre satisfaction sont au cœur de nos priorités. Lorsque l’un de nos articles présente un défaut, il nous paraît essentiel de trouver une solution simple, rapide et efficace — et nous sommes heureux que cela ait été le cas pour votre Mino T.
Merci encore pour votre confiance et votre recommandation.
L’équipe Lexon
On continue dans la lancée avec ce qui…
On continue dans la lancée avec ce qui aurait pu être la plus belle collaboration de Lexon avec le talentueux designer Jeff Koons. Commande passée en Décembre 2025 pour une livraison garantie en Janvier 2026. Ça se comprend. 750€ pour ce bel objet. En vacances à la montagne fin février je reçois enfin la confirmation de livraison de l’objet par le transporteur FedEx. Je demande à le faire livrer en point relais au carrefour près de chez moi. FedEx me confirme la livraison. À mon retour de vacances je passe au point relais. PAS DE COLIS REÇU… j’ouvre une réclamation auprès du transporteur. Après vérification ils ne trouvent pas mon colis et me redirige vers le support LEXON. Je recontacte cette Louise du support qui avait été très aimable lors de mes premiers échanges avec le support Lexon lorsque je commençais à m’inquiéter de ne pas avoir de nouvelles de la livraison de mon achat. Depuis aucune nouvelle… le support ne répond plus. Pas de confirmation de leur part que des investigations sont menées avec le transporteur FedEx. J’ai perdu 750 euros. L’affaire part en justice….
11 de março de 2026
Avaliação não solicitada
Resposta da Lexon Design
Cher Thomas,
Nous sommes vraiment désolés pour cette expérience et comprenons parfaitement votre ressenti.
Vous êtes revenu vers nous avec des informations claires, et un contretemps avec le transporteur a créé cette siuation.
Nous avons relancé FedEx et réouvert une réclamation interne afin d’obtenir rapidement des réponses précises. En parrallèle, vous recevrez votre commande prochainement.
Encore navrés pour cette attente. Nous restons à votre entière disposition.
L'équipe Lexon
Incroyable
Malgré un gros couac de livraison, l équipe support de Lexon a été extrêmement réactive, disponible et impliquée pour trouver une solution. Paul du service client a été vraiment exemplaire, ce qui mérite d’être souligné.
11 de março de 2026
Avaliação não solicitada
Resposta da Lexon Design
Bonjour Eric et Sissia,
Merci beaucoup pour votre message et pour ce retour très encourageant.
Un grand merci d’avoir pris le temps de souligner le travail de notre équipe support — votre retour compte beaucoup pour nous et pour toute l’équipe Lexon.
Très belle journée à vous,
L’équipe Lexon
I sent a mail yesterday evening late…
I sent a mail yesterday evening late and got a perfect support by Paul immediately. Great service!
9 de março de 2026
Avaliação não solicitada
Resposta da Lexon Design
Dear Peter,
Thank you very much for your kind feedback! ⭐
We’re really glad to hear that you were satisfied with the support you received. Providing quick and helpful assistance is something we truly care about.
Thank you again for taking the time to share your experience — it means a lot to us and to our team.
Best regards,
Lexon Team
I'm just in love with my Balloon Dog!
And Lexon have been very helpful all the way, if I had any concern what so ever.
Highly recommend them and their products!
10 de março de 2026
Avaliação não solicitada
Resposta da Lexon Design
Dear Thomas,
Thank you so much for your kind review! We're thrilled to hear that you love your Balloon Dog 🐶
It means a lot to us that you appreciated the support from our team as well. We always do our best to make sure our customers have the best possible experience.
Enjoy your Balloon Dog, and thank you again for recommending Lexon!
Lexon Team
Très bonne expérience avec le service…excellent
Très bonne expérience avec le service après-vente Lexon. La communication a été claire, rapide et efficace tout au long du processus. Le suivi client est très professionnel et rassurant.
C’est une marque de grande qualité, irréprochable dans l’attention portée à ses clients. Je recommande pour son sérieux et son professionnalisme.
6 de março de 2026
Avaliação não solicitada
Resposta da Lexon Design
Bonjour Etienne,
Un grand merci pour votre retour si positif. Nous sommes ravis d’apprendre que votre expérience avec notre service après-vente a été à la hauteur de vos attentes.
Votre message sur la qualité de notre suivi et de notre communication nous touche beaucoup. La satisfaction de nos clients est au cœur de nos priorités.
Merci encore pour votre confiance et votre recommandation.
L’équipe Lexon
A fuir !
Attention ! Commande fin septembre 2025 de 5 pièces Lexon Dog Lamp ni honorée ni remboursée à ce jour (5 mars 2026) ! À fuir !
Malgré le message de Lexon ci-dessous du 6 mars, toujours aucun remboursement de leur part. Écrire un message c’est bien, agir c’est mieux !
5 de março de 2026
Avaliação não solicitada
Resposta da Lexon Design
Bonjour,
Nous sommes sincèrement désolés pour cette situation.
Notre équipe commerciale va revenir vers vous directement afin de vérifier votre commande et vous apporter une solution dans les plus brefs délais.
Merci pour votre patience.
L’équipe Lexon
Very happy with Balloon Dog
I ordered my Balloon Dog in December and received it in February. Although it took some longer as I expected (and got a bit scared after reading all reviews here) customer service continously responded on my questions and gave me updates. If I knew it would take longer beforehand, it would not be a problem for me. Maybe you can inform more realistic timelines in the future. The lamp itself is really beautiful and I am very happy with it. Quite some quality and delivered in a nice box. It is really worth its price.
4 de março de 2026
Avaliação não solicitada
Resposta da Lexon Design
Hello Eva,
Thank you so much for your thoughtful review!
We’re really happy to hear that you love your Balloon Dog lamp and that it arrived safely. Your kind words about the quality and packaging truly mean a lot to us.
We also appreciate your feedback regarding the delivery time. We understand how important clear timelines are, and we’re continuously working to improve our communication so our customers know exactly what to expect.
Thank you again for your patience and for trusting us. Enjoy your Balloon Dog! ✨
Lexon Team
Resposta da Lexon Design
Bonjour Jonathan,
Merci pour votre retour.
Nous sommes vraiment ravis d’apprendre que votre colis est bien arrivé et que tout s’est bien passé.
Votre satisfaction est très importante pour nous, alors votre message nous fait très plaisir !
L'équipe Lexon
I really love the balloon dog
I really love the balloon dog. It’s one of those rare cases where a truly iconic designer piece becomes a functional item in your everyday routine.
I especially love the different lighting modes.
I overall love Lexon especially the mushroom lamps.
Best regards a lucky customer :)
2 de março de 2026
Avaliação não solicitada
Resposta da Lexon Design
Hello Lars,
Thank you so much for your kind words! We’re thrilled to hear that you love your Balloon Dog and enjoy incorporating it into your daily life.
We’re also delighted that you appreciate the different lighting modes and that our other designs, like the mushroom lamps, have caught your eye. Your support truly means a lot to us!
Lexon Team
I am absolutely obsessed
I am absolutely obsessed! I fell in love with Jeff Koons at Art Basel so I am over the moon delighted that I get to have one of his pieces in my home. Lexon Design really nailed this collaboration! There are so many different lighting features, but it’s hard to pick just one. I love that you can charge it and move it around your home. Definitely highly recommend this for a gift that will keep on giving! 😇🩷
2 de março de 2026
Avaliação não solicitada
Resposta da Lexon Design
Hello Ashley,
Thank you so much for your wonderful feedback! We’re thrilled to hear how much you love your Jeff Koons Balloon Dog and that it brings such joy to your home.
We’re delighted that you enjoy the versatility, the lighting features, and the portability of the lamp. Your recommendation truly means a lot to us, and we hope it continues to brighten your space for years to come!
Lexon Team
Preordered the balloon dog lamp by Jeff…
Preordered the balloon dog lamp by Jeff Koons. Once the shipment started the communications where a bit slow and unclear and the wait was quite long. But the ordering process was easy and smooth and the product is amazing.
Both the packaging and product is outstanding. Quality of the light and the strength blew me away. Even in bright rooms. I was worried the plastic would feel cheap but it’s heavy and sturdy. Wish the battery would last longer but with the intense light and small area to hide batteries it’s fully understandable 5 hours is max. On highest brightness it’s closer to 3-4 hours tho.
The charging cable is high quality and looks nice. Wish to have gotten a charging brick as well for this price.
Would get 5/5 if it wasn’t for the long shipping time and lack of power brick
23 de fevereiro de 2026
Avaliação não solicitada
Resposta da Lexon Design
Hello Oliver,
Thank you very much for your detailed feedback and for sharing your experience with the Balloon Dog Lamp by Jeff Koons. We’re delighted to hear that you are impressed with the quality, packaging, and design of the lamp!
Your feedback regarding the shipping time is valuable and will help us improve the overall experience for future customers.
We’re glad that, despite these points, you enjoy the lamp and its performance, and we hope it continues to bring brightness and joy to your space.
Kind regards,
Lexon Team
I really love my new Baloon Dog Lamp
I really love my new Baloon Dog Lamp.
I always wanted to have a Baloon Dog in my collection and now I literally can have one! When I opened the package I felt so happy because every detail was just perfect. The lamp has so many different lighting functions that makes it genius!
Such a nice way to own a piece of art that can be used every day.
The delivery took more time than expected but I guess it is part of the niche object I was buying, so I didn’t expect it to be faster. When I contacted the Lexon team to be reassured that my order was arriving they reacted so quickly and professionally to my request. I honestly can’t complain at all! So happy about this purchase! Thanks Lexon!
27 de fevereiro de 2026
Avaliação não solicitada
Resposta da Lexon Design
Hello Giulia,
Thank you so much for your wonderful feedback! We’re thrilled to hear that your Balloon Dog Lamp has found a special place in your collection and that every detail met your expectations.
We’re glad you enjoy the variety of lighting functions and that it brings both art and functionality to your space. Thank you also for acknowledging our team’s support — we always strive to respond quickly and professionally.
We truly appreciate your patience regarding the delivery, and we’re so happy to know that your experience has been positive overall. Enjoy your new lamp!
Lexon Team
I like it!
I really love the design of the balloon dog. I accidentally ended up staring at it for an hour. It’s crafted so beautifully—it’s truly a work of art ❤️
27 de fevereiro de 2026
Avaliação não solicitada
Resposta da Lexon Design
Hello,
Thank you so much for your wonderful feedback! We’re thrilled to hear how much you love the design of the Balloon Dog. It’s fantastic to know that its craftsmanship and artistic quality made such an impression on you ❤️.
We hope it continues to bring joy and inspiration to your space!
Lexon Team
Great support for a great artwork
I needed input on the right charger strength and the support team was right on it and answered my questions. The balloon dog itself is a fantastically well made object, an artwork in its own right, and wonderfully diverse in its varied display options.
25 de fevereiro de 2026
Avaliação não solicitada
Resposta da Lexon Design
Dear Michael,
Thank you so much for your kind feedback! We’re delighted to hear that our support team was able to help you with your questions and provide the guidance you needed.
We’re also thrilled that you appreciate the Balloon Dog as both a well-crafted object and a piece of art, and that you enjoy its versatility and display options. Your satisfaction truly means a lot to us!
Lexon Team
Poor quality of product and service - unresponsive
First of all, delivery took way longer than anticipated and without clear communication - 6 months later I finally receive my Jeff Koons Dog Lamp.
Now two months after that, half of the lamp doesn't work anymore - only the front part until half of the body lights up.
it's been two weeks that I've been waiting for an answer from their techsupport and this is just unacceptable - this company isn't serious about customer experience - I m waiting for an answer and likely will ask for a full refund - the product isn't reliable and their support neither.
Responding to my comment doesn't mean that the problem was solved. Your support responded and it's been now a month that nothing has happened.
This is an AWEFUL service. Never again.
26 de fevereiro de 2026
Avaliação não solicitada
Resposta da Lexon Design
Dear Michael,
We are truly sorry to hear about your experience and understand your frustration regarding the delays and the issue with your Jeff Koons Dog Lamp.
Please know that one of our qualified agents has already contacted you to address the situation. We are committed to finding a satisfactory solution and ensuring that your concerns are resolved quickly.
We appreciate your patience and want to reassure you that customer satisfaction is very important to us, and we are taking your feedback seriously to improve both our products and support.
Lexon Team
The life (light) of the party
I absolutely love my balloon dog. The presentation in the box when it arrived was stunning, and makes it feel like a true collector's item. The inserts and graphics are really beautiful, and I hope to keep the box in pristine condition as well as the lamp!
The lamp has many different modes that are perfect for various lighting moods, whether for subtle ambiance or a flashy party. Every time I change modes I find a new favorite. This little guy is a great conversation piece as well as an enhancer of any lighting mood.
The construction feels very sturdy and looks classy and expensive. The brilliance of the light is also very high quality.
I only wish I had gotten a second one to match! Although my friend got one so we are looking forward to a playdate soon.
25 de fevereiro de 2026
Avaliação não solicitada
Resposta da Lexon Design
Hello Tim,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you love your Balloon Dog and that the presentation and packaging made such a strong impression — we agree, it really is a collector’s piece.
We’re glad that you enjoy the multiple lighting modes and that it adds both ambiance and conversation to your space. It’s great to hear that the lamp’s design, sturdiness, and quality of light have met your expectations.
We truly appreciate your support and enthusiasm for our product!
Lexon Team
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