Limited Run Games Avaliações 

Having ordered Sonic X Shadow Generations over a year now, I have still yet to receive said package. Estimated deliveries have constantly moved first from July to November, now to December. Never order from this company for multiple reasons that I don't need to list off here.

If I could rate 0, I would. I asked for a reimbursement, and they said they did it and got approved. Problem is, it was to a cancelled card and terminated account, and they`re saying they can`t reimburse me because it got approved when my bank has no history of the reimbursement.

So all in all, 0. Screw them. I lost $360 CAD because of them.

I’ve been a long-time supporter of Limited Run Games and own hundreds of their releases. That history is what makes this review so disappointing to write.

Across many recent orders, I’ve received items with obvious manufacturing defects: cover art inserted incorrectly and crushed when the case closes, damage that should have been caught long before packing, and products that feel rushed. Packaging has also deteriorated, especially after the removal of the option to ship in a box. The overall pattern is consistent—damaged items and a lack of meaningful quality control.

I’ve reported these issues many times, with photos and detailed explanations. The replies I received were always polite, but they never led to real improvement. The tone suggested concern; the outcomes showed none. After so many repeated problems, it became clear that customer satisfaction isn’t a priority, no matter how reassuring the messages may sound.

The company that once felt passionate and customer-focused now feels like one that relies on the certainty of sales rather than the quality of what it delivers. That shift speaks louder than any customer service response.

I’ve cancelled all 13 of my remaining pre-orders and will not be returning, even if policies or processes change. After hitting the same wall for this long, the trust simply isn’t recoverable.

For customers who are also frustrated, the only real way companies change is when their bottom line is affected. Feedback alone has clearly not been enough. Sometimes the strongest message we can send is choosing not to spend—voting with our wallets to show that quality and care still matter.

It’s unfortunate to reach this point, but I can no longer support a company that doesn’t back its words with action.

I've had many orders with them over the years and when I found out they only sent me 1 copy when I ordered 2 they said they cant help me because the company policy is clear. So essentially they just stole that money. I don't care what the timeline is you should always get what you pay for or your money back.

I’ve ordered multiple times and never had an issue. I hope that doesn’t change, since I still have a few on the way.
Yes, from the moment you buy to the moment you receive the product can take quite a while—sometimes over a year—depending on the estimated production date, which can be delayed (as happened recently with one of my orders).
If you’re buying from the Vault, though, you might get your items much faster, since those have already been produced.

Absolute garbage

Pre ordered a physical release shinobi game, received an email saying it has been delayed and to cancel if wanted. Went to cancel and told not able to cancel as digital codes have been sent...
1)digital code sent was for the wrong system - have been told it was a typo.
2)digital codes have not been used.
3)buying a physical game not a digital code, much cheaper to buy digital than a limited release physical.

So this company has a setup where they can refuse cancellations based on digital codes being sent despite buying a physical item, the entire point of buying from limited run. After talking to the agent and asking for management and complaints procedure etc, nothing, absolute waste of time, a scumbag tactic to get out of refunds. When you have dispatch dates months and months after actual releases of games it's very easy to send a code and then delay the physical as much as you want because it can't be cancelled. You can see why they have such a pathetic trust pilot score from various people.

They waited till the day it was supposed to ship to tell people they never had enough product and were going to delay shipment indefinitely.

I had pre-ordered two games that I cancelled over time, the games haven't been released yet. The release was supposed to be sometime next year. So I cancelled the orders early. It was September 2, 2025. I received confirmation that my money would be refunded within 3-5 days, but that didn't happen. Communication is at a standstill. No one communicates with an open complaint. And they say they will respond in 24-48 hours. They are lying. I contacted PAYPAL, a few days later someone wrote to me that they tried to refund my money, but because of the complaint on PAYPAL, they couldn't do it. They forced me to close the game on PAYPAL because otherwise they can't send me money. Since then, no communication, I lost over $200. I was very disappointed in this company. I thought this company valued its customers, but they don't care about them. I would never buy anything from this company again, for me they are just scammers, nothing more. They refuse to refund my money. They don't communicate at all.

I cant believe the service from these guys, shocking to think companies are still allowed to operate in this way.
I ordered Shinobi way back in June for pre order and the didn't post or notify me as to why not.
Once launch day came for the game I received an email with the download content by they hadn't even posted the physical copy. I am based in the UK so ordered from another place and cancelled this order. Only to receive an email from limited Run to say we have cancelled the order and you will receive £0.00!? I reached out to them via email and they haven't resolved anything and to be honest don't think they really care.
Luckily I paid the $53-£40 via PayPal so have protection but if this was paid direct from a bank card, doubt they would acknowledge or refund, case open with PayPal and fingers crossed I will be reimbursed. To all retro gamers that are thinking of using this company please think twice, as scammers and disgusting service.

I bought Shinobi, it wasn’t let me buy the collector edition so I bought the normal one. Its on my PayPal, on my CC it’s been charged. I email the CS to try to put my hands on the collector…they told me sorry sold out. I’m like ok cool. Its there : Cs told me I need to pay for the game…I sent it everything screenshot of my CC, of my PayPal and of the order I did which is paid…if I don’t pay I will not have my game…even if it’s paid. The customer service is awful will never support this people again….very very scammy! Look at their review before!

Still haven't shipped my "in-hand" order after a month. Emailed them a few times to ask to cancel and refund because the items would no longer be received on time, but they refused.

I said i would have to do a chargeback since they obviously didn't have these on hand and were refusing to refund despite not shipping in a reasonable timeframe (the order confirmation page even says "still in production")... So then they threatened to refuse future service to me if I did so.

Good riddance! I wouldn't ever buy from them again.

I ordered Sonic X Shadow Generations nearly a year ago and only today did I get the physical copy (which has been out for SO LONG). The estimated date was July 1-31. There is still no update on production of the collectibles. That was $250 for a year of constant “was it a scam? Am I getting that what I ordered?” I’m still asking myself that question now. One thing’s for sure, I’m never buying from them again and hope Sega never partners with this underperforming company again.

Mefasta gestion por está empresa . Gastos de ennvios tú aduanas excesivas. Una edición coleccionista de 200€ te sale por unos 500€ sumando todos los gastos, MÁS Del DOBLE. Pedí dos coleccionistas más de 1000€ en articúlalos. Cuando tocaba enviar el primero de los artículos después de muchos meses, me hacen una devolución parcial del total…unos 50€ de 1000€. Por suerte pague por paypal. Les solicite el total De los 1000€ por que me hacen la cosas muy mal. Nefasta empresa de juegos

I ordered an item in September of 2024. I got an estimated time of delivery in April of 2025. Then they delayed it till June of 2025. Then once again till September of 2025. I don't see why I should have to wait a whole year for 1 standee, 1 keychain, 2 pieces of paper and a soundtrack.
Actually, double that since I ordered 2 items that were both delayed for a whole year.

I would much rather want a refund right now. Never buying from them again.

se foutent de la gueule du monde. Mais pour la simple et bonne raison que vos avez déjà payé ! des sous merdes

TERRIBLE company. Awful customer service, awful ppl who work there. Absolutely rude & unprofessional. Disgusted with them and will never give them a penny more

"What went wrong this time?" Asks trustpilot. Indeed, 'this time'. This company can't get it's ducks in a row. I have some issue every other order. My first order was over a grand and I inquired about combined shipping on my orders since the cart lifted some things out that I later purchased in another order. The response from the rep to my email was "Under no circumstances whatsoever will we combine shipping". That's how you want to respond to somebody who just spent that much money on your site? I understand explaining that you aren't able to and being polite about the issue, but acting like petulant jerk when somebody makes an inquiry is outrageous. I called the rep rude and that I hoped they lost their job, because they clearly don't know what they are doing, then their manager contacted me to tell me they would "not tolerate abuse for their staff", but I guess that means they do tolerate abuse toward their customers. Guess what, LRG, I don't tolerate abuse from a company I just spent over a thousand dollars with. Time passes, there are no other options for certain physical releases and I've cooled down. Okay, I am reasonable and its a one off right? I make further orders. I update my address after moving because this company delays and delays so that your product is now 2 years behind scheduled delivery. I move and update my address the way they, themselves, informed me to do so by setting a new address as default. Fine, my next order arrives to the right place at the new address, except after it gets lost in the mail and LRG won't help me out when I contact them. Even thought it's their responsibility to get me my order, tracking shows the issue, they tell me that they can't do anything and I have to talk to the post office myself. I do so, being sent around to other post facilities calling around spending a week looking for my missing package to just get further confirmation that nobody knows where it is. This is not my responsibility LRG, it's yours. You owe me what I paid for. I eventually complain again getting a new agent and finally they send out a replacement, having wasted hours and hours of my time over a couple weeks. Guess what happens with my next order. Despite having my default address set to my new place, my next order goes to the original address. I ask for help. Nothing they can do because the process for updating shipping is now somehow different and you don't get informed well, too bad. I explain all of this and how I was informed to update the address and had and they say it should be updated on the order so they won't take responsibility. You can't sell something delay it for 500 years then make the address change process confusing and inconsistent and changing only to blame me for the way your business practices. LRG holds no responsibility for their incompetency and poor customer service. I've had packages lost in the mail. I'm just told to go bother the post office and not them, despite they, the company that paid the shipping, being the customer in this case. I have to call the post and go to a different one, eventually find the package is lost and supply this info to LRG. Why is this my responsibility? It's the sellers responsibility to deliver the product, not the buyer. If I inform you of a change of address and update in accordance with your direction, you hold a responsibility legally as a seller to deliver me the product I paid for. Anyway, stay away from this company. If you are a license holder. DO NOT License them your product. It reflects badly on you. I am not buying from them any longer and if I see a brand or license done with them, I will hold it against you. Their reputation is here and plain for all to see. Do the right thing.

Worst business to shop at. They never shipped my item so I opened a chargeback with my credit card after not finding anywhere to contact their support team on their website. They threatened me with arbitration unless I close the chargeback. Any business that threatens a customer is not a great business to support.

Habe einen Controller über ein Jahr vorbestellt, angeblich wurde er verschickt, kam jedoch nie an.. Keine Hilfe vom Support..
Nie wieder!

Absolutely terrible.

Firstly, their production time estimates are seriously understated. Between July 2022 and March 2023, I ordered 4 games, totaling approximately £500. Production times were listed at approx 10 months on each item.

It took 19 months for the first item to even be shipped.

The next game shipped 17 months after the day it was ordered.

The third game took 19 months to ship.

The final game was delivered on 13th March 2024 - a year after ordering, so getting a little bit closer...

After a year, I began chasing the first three games, and each time I emailed, there were 1 of 2 outcomes;

1. I was fobbed off with no real explanation or revised ETA.

2. My email was ignored.

I continued chasing over the following months, and the cycle of being ignored or fobbed off also continued.

Eventually all 4 games arrived. But that sadly wasn't the end of the problems.

2 of the games had substandard printwork on the boxes - these were all "Collector's Editions"- big box games with boxes that were supposed to look like the originals. One of these 2 boxes was FAR worse than the other, in fact the printing was so dark that it is very difficult to make out any detail at all. It absolutely looks like a bad print run. A very far cry from the rendered artwork we were shown on the site when placing the pre-orders. Clearly their quality control is below par.

When I wrote in to complain, and provided photos as evidence, I was told that that was just they way it is.
Apparently it's supposed to be like that(??!) and so it's tough luck.

I will never trust or buy from Limited Run Games again, and I sincerely hope people read these reviews before parting with their money.